John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,453 Reviews

40 %

of reviewers recommend John Lewis

2.7

Based on 2,453 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous service as always. Our Miele Washing Machine arrived earlier than expected and was installed without fuss by very nice chaps. Well done JL!”

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Posted 8 years ago

“Very efficient shop and extremely helpful staff. Great relaxed atmosphere in their shops too.”

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Posted 8 years ago

“Our washing machine went faulty a couple of days outside of the warranty period. I had hoped as loyal customers (over the years, we have spent tens of thousands of pounds) that they would honour the warranty. The jobs worth we spoke to wasn't in the slightest bit interested. Will be looking elsewhere in the future”

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Posted 8 years ago

“The product was of good quality - the price was competitive - & the delivery options were ideal”

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Posted 8 years ago

“The service they provide is excellent, even at this busy time of year. I ordered my products one day and received them the following day. That's called being efficient.”

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Posted 8 years ago

“Choice, description of goods and at a competitive price. Delivery speedy and well packaged in cardboard box, no plastic to recycle or landfill wories”

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Posted 8 years ago

“I bought a Karcher FC5 floor cleaner. Amazing next day service.”

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Posted 8 years ago

“The staff in the perfume department was helpful and friendly.”

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Posted 8 years ago

“Everything is under one roof”

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Posted 8 years ago

“Called customer services - they said I would get call back within 48 hours - didn't happen Called again - new case number - told again I would get called back - didn't happen Called again - the narrative against the case didn't seem accurate. In the end the person was able to deal with the matter as I'd requested on the first call Then got no confirmation email Called again - was told they had put the wrong email in and this couldn't now be changed. And also told the payment was declined. Not sure how and when they were going to tell me that! Turned out it was declined as they had put the wrong exp. date in!!”

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Posted 8 years ago

“Price matching so I didn't have to order from lots of different shops. Handy drop off at local Waitrose shop so I could pick up when I wanted to. Super quick delivery.”

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Posted 8 years ago

“Bought item of clothing men's jacket good fit and quality.”

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Posted 8 years ago

“Courteus, helpful and friendly service. A pleasure to shop in the John Lewis Home store in Bournemouth.”

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Posted 8 years ago

“Customer service is incredible. Stuff is really friendly and helpful. Fair prices with excellent warranties.”

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Posted 8 years ago

“I find John Lewis as a whole provides a very good service and the quality of products can be relied on for quality. Service is quick and efficient.”

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Posted 8 years ago

“Brilliant service, speedy delivery and 2 year guarantee.”

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Posted 8 years ago

“Excellent service, able to pay via PayPal and quick delivery”

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Posted 8 years ago

“Very helpful on getting new stock for me as I contacted them stating I would really like the product and they made this happen.”

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Posted 8 years ago

“As always excellent service. High quality items and had just what I wanted. I didn't wait at the till despite it being Saturday afternoon. The young lady who served me was pleasant.”

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Posted 8 years ago

“John Lewis customer service were so helpful when we were trying to sort out our purchase of a Mattress and the disposing of the old one .”

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Posted 8 years ago

John Lewis is rated 2.7 based on 2,453 reviews