John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,450 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,450 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

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“Bought a moto 4 g dual sim online. Delivered as expected, without any problems. Phone works fine. Great to buy with confidence, and the benefit of a two year guarantee.”

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Posted 8 years ago

“Quick Delivery. Good price. All as advertised”

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Posted 8 years ago

“John Lewis always give service and quality that is second to none. Purchasing online is very straight forward and returns are simple.”

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Posted 8 years ago

“I had to purchase a replacement laptop in a hurry. The salesman on duty that afternoon was appalling and seemed not to know the difference between models (i reckon he was a stand-in). Subsequently found out I had purchased an 'entry' model (according to PC World) and that the price had gone down £20 the day after purchase. I went back to complain and JL rectified the latter with a refund of the difference and sorted out the other issue by offering a free upgrade to another model. and even supplied a voucher for coffee for two. I was very happy with the result.”

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Posted 8 years ago

“Excellent service,brought tv on price match. Delivery service was very good and efficient.”

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Posted 8 years ago

“On line 6 IPhones were available at Bluewater.after driving to Bluewater.none were available.had to order and return the next day.It still shows I phone 6 available not great information”

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Posted 8 years ago

“We purchase a wide screen television last December and had a problem with the wall mount that we bought from them at the same time. They not only replaced it with a more suitable one but sent the installers back, without extra charge, and found that they had reduced the price of the television we bought and send us a cheque for over £600.00 to ensure that we were happy with there service.”

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Posted 8 years ago

“Wanted a small (very much secondary) TV. Bought a 24" Toshiba Smart TV for less than £160. Delivered on a named day for very little extra. Excellent service - as always!”

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Posted 8 years ago

“Nobody on the high street goes further to meet the expectations of a customer, whether it is a pencil or an iPad.”

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Posted 8 years ago

“A very good and efficient service - 5*”

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Posted 8 years ago

“Great communication, knew when the item was arriving and it was on time.”

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Posted 8 years ago

“We ordered £3500 of blinds to be made and fitted by John Lewis. The service for measuring our windows was good but after that we had to follow up and call constantly to find out what was going on. There was some confusion about the order (it was in two parts for the Roman and Venetian blinds) so instead of calling us to check the order, we were completely ignored for weeks and no emails were replied to. When we threatened to cancel our huge order, we were told it was 'our choice' by a person who didn't seem at all concerned about losing business or harming John Lewis's reputation. After weeks, our blinds are finally supposedly being made. I am hoping the fitting process goes more smoothly. Extremely disappointed customer!”

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Posted 8 years ago

“I have just had the most appalling service from John Lewis, they cancelled my order half an hour after processing it. I have just spent over 24 hours trying to sort out the problem caused by John Lewis without any satisfaction. Be warned - John Lewis will process the order and then your bank will ring fence the money on your account so that you will not be able to buy your product elsewhere. My bank have told me that it will take a up to seven days before they can see that John Lewis are not going to collect the funds and thus release the funds for me to use. I was unable to talk to a manager at John Lewis and was told that a manager would phone me back in 24 hours but they didn’t. I was told the Brent Cross store would phone me so that I could buy the iPhone from them and have it posted to me, again no call from the store. I feel so let down and totally disappointed with the service from John Lewis. So sad to feel like this as I like the ethos of the company and they always used to be my first choice. Please do not order you phone from John Lewis, if you do, expect a whole lot of hassle and no phone!”

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Posted 8 years ago

“56 days ago I paid a four figure sum for a pair of curtains to be made. Heard yesterday that they have not even got the fabric in stock yet. They insist you pay up front in full so have had my money for over two months now and produced nothing. Customer services are 'sorry that I have been left upset'. No resolution in sight and no urgency to provide one. To add insult to injury website is currently promising curtains ordered by 17th December will be ready for Christmas. In your dreams. Fast losing all respect for this retailer.”

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Posted 8 years ago

“Purchased a Google Home mini. Great service with a TWO year guarantee.”

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Posted 8 years ago

“Bought on line but checked at the store for the exact colour as colour on line are not true. Curtains that look good and are the size I wanted. They arrived at the correct time as promised.”

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Posted 8 years ago

“Such great store service. Everywhere I go!”

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Posted 8 years ago

“Excellent response to a small problem with a chair purchased 3 years earlier, resulting in a full refund for the full order (2 chairs and a sofa).”

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Posted 8 years ago

“Website easy to use. Items arrived on time and as described.”

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Posted 8 years ago

“Good reliable service”

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Posted 8 years ago

John Lewis is rated 2.7 based on 2,450 reviews