John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,450 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,450 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

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“Polite efficient service from experienced personnel.”

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Posted 8 years ago

“The john Lewis online ordering site is very user friendly. You can collect at your local Waitrose and return items there too. Although my order was delayed a day or two, I was kept informed of the progress.”

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Posted 8 years ago

“Assistant in curtain department went above and beyond duty to track down the window blinds I wanted. She finally located the correct size in another branch and helped me place an order with the relevant branch and have the blinds mailed to my home.”

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Posted 8 years ago

“Purchased a Miele oven from John Lewis and received excellent communication from start to finish. Kept informed about the delivery time, the delivery drivers were really helpful and delivered the oven into the kitchen which is located on the first floor. Brilliant service.”

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Posted 8 years ago

“Collect from local store means that I don't have to travel into Liverpool to buy from John Lewis.”

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Posted 8 years ago

“Very good service delivery and installation excellent on time and well informed prior to delivery”

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Posted 8 years ago

“Attentive sales staff willing to discuss and demonstrate”

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Posted 8 years ago

“Bought an iPad Pro aug 2016 along with targus case which developed a circle on screen , took back to store to be sent away to their agents to look at , informed accidental damage which I totally refute, now to take to Apple for 2nd opinion, load of hassle and time but will chase this all the way !”

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Posted 8 years ago

“Very friendly staff, first rate knowledge and very professional”

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Posted 8 years ago

“I ordered a washing machine. Delivered on time and installed. Very courteous and helpful delivery men.”

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Posted 8 years ago

“A staff member insulted me and was discriminative towards me.”

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Posted 8 years ago

“John Lewis Looses the Plot ii – The Zanussi years I purchased a Zanussi washing machine in August . The house electrics tripped on the 17th of October, traced two days later to an earth fault on the machine which is 30 days old by now. The kitchen had a hot electrical smell. John Lewis whom I bought it from have left me to deal directly with Zanussi repair agent part of the increasingly publicised John Lewis drive to ruin their service reputation. An engineer visited a few days after the failure and found a leak in the drum which had sprayed water on the electrical components and arcing had heated the wiring. This was manufacturing defect. Zanussi insisted that at this point, 30 days from new they were within there rights via consumer law and their own small print to repair rather than replace. The Zanussi service sub-contractor promised delivery dates for the new drum, wiring loom and other parts and arranged on two occasions to come and fit. On one of these occasions not bothering to communicate that they were not coming because some spares needed were not in stock. 20 days pass, John Lewis can’t or won’t bring the manufacturer to what surely is the fair conclusion replacing the machine. No the New John Lewis don’t do customer service like they used to, they leave you at the mercy of the manufacturers. Zannussi insist we wait for the missing spares which may arrive on the 13th of November. The parts will be fitted on a date to be determined by them, if the parts don’t arrive or it doesn’t work after the repair . Zanussi insist they have to confirm whether it is a manufacturing fault or not. Nice to be a unpaid member of their research and development team. Before now I would have thought it would have more economical all round to supply a replacement machine but alas no. As for John Lewis it is sad to loose a trusted, reliable name in the market place but this isn’t my only experience of them lately I am afraid ‘Never Knowingly giving good service’ has become their new strap line in some areas of the business. As the economy bites for JL there is a positive on the horizon - Major savings on the Chrismas Advert costs, JL’s top table, Paula, Rory, Ed, Dave, Craig, Bėranggėre and Dino will Dress as Elves and sing. “Were not Dreaming of Whites this Christmas” Production costs £100 all in. Sorted ”

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Posted 8 years ago

“Great service”

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Posted 8 years ago

“Easy to order online. Good communication on expected delivery times, with updates. And the guy even carried the cot in to the right room in the house for us. Cot seems great so far apart from one thing - it stunk of paint when we first got it and had to air it out for a week to get rid of the smell, and even now its not completely gone.”

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Posted 8 years ago

“Speedy delivery, excellent customer service and quality products”

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Posted 8 years ago

“Excellent service. Keep you updated on your delivery of purchase and always on time or before!!! Never late.”

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Posted 8 years ago

“Again, two more repeat poor on line service orders. Items sent to wrong stores but JLP didn’t bother telling us. Took the money from us and made no attempt to rectify until we made official complaint. Another Item ordered with a caveat that we operate office hours and to deliver within a 10 hour window but no, they choose to deliver outside of that time. At no point do JLP acknowledge they have a massive problem and their customer service is poor. Use to be that M&S and JLP had outstanding customer service but now both companies service is the worst on the high street and on line. Shame on you.”

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Posted 8 years ago

“The staff are very friendly and provide a very welcoming environment! Very pleased with the customer service, couldn't have asked for any more!”

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Posted 8 years ago

“Very prompt service. Lovely keyboard for grandaughter.”

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Posted 8 years ago

“Bought a mattress topper in October which is very comfortable. Needed to wash it as I spilt a cup of honey and lemon and some drops wet the edge of the topper. I decided to handwash rather than giving it a thorough and complete immersion wash. The wetted part developed a zebra skin pattern of mid brown staining. When I took it back they told me that there was nothing that they could do as it was my fault and that the cotton seeds in the padding had leached colour. Very annoyed as no mention of colour leaching cotton seeds on label.”

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Posted 8 years ago

John Lewis is rated 2.7 based on 2,450 reviews