John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,450 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,450 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

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“Very efficient, very polite staff and helpful with good product knowledge. Item arrived next day.”

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Posted 8 years ago

“Average service when item returned,”

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Posted 8 years ago

“Knowledgeable and courteous staff”

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Posted 8 years ago

“Well packaged products delivered to the local store for collection. Good communication from the company regarding order progress to point of collevtion”

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Posted 8 years ago

“they are always willing to honestly entertain price matches and will even pledge to refund money after their own efforts to verify the price match is valid. Their electronics warranties are better than most manufacturers and the staff are always specialists in their field.”

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Posted 8 years ago

“Ordered kitchen appliance, very easy to place the order and make the payment in a short time.”

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Posted 8 years ago

“They have quick delivery and there price matching standards are great, always happy with the quality of service”

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Posted 8 years ago

“I FOUND THE JOHN LEWIS SITE EASY TO USE. IT HAD THE GOODS THAT I WANTED. THIS IS PARTICULARLY HELPFUL AS I AM ORDERING FROM CANADA AND SENDING TO SWITZERLAND.”

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Posted 8 years ago

“Products great quality and excellent customer service”

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Posted 8 years ago

“I have recently bought a sofabed at Peter Jones, terrible customer service, after buying a sofabed, saw another one at the store and discussed with my partner on the phone and we wanted to change it. The staff who did the transaction couldnt be bothered to change and had this attitude which pushed me to simply just leave it and stick to what i bought in the first place. After a week when they tried to deliver, they couldnt fit through the metal fence and dropped substantially, one of the leg was broken. They told me that it needed special crew to redeliver and that i would receive a call later in the day... I have received no call, so I had to chase it myself. When i called I was told that i did tell the delivery people that I would go for something smaller. I never said such thing. They said they would look into it. Couple days passed no calls, no idea what was going on with my sofabed. So again i had to chase it up myself. I was told that a new sofabed was out of stock and wouldnt be available for 2 months. They suggested that they would redeliver the initial sofabed which was broken and in the meantime, once available they would exchange with a new one. I said ok, they arranged 4 man specialist crew to deliver. I waited, and no sign of John Lewis. Called customer service and was told it was still on track. 20 mins later, after passing the time slot, i called customer service again and this time I was told that my delivery was not going ahead as at the time of loading the sofabed was not available. NOBODY CALLING AND TELLING ME THIS. I was just waiting knowing that the sofabed was going to be delivered. I have no idea how to tell how frustrated I was. I literally started to cry. A customer service that is worse than being harassed. I will never fiorget this John Lewis. I cancelled the order, I will never shop from John Lewis and I will tell this to everybody I know.”

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Posted 8 years ago

“wanted a surprise gift for my wife could not find it locally managed to find one online ordered and paid for it arrived very quickly in the post it was very well packaged”

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Posted 8 years ago

“I purchased several items from John Lewis and was very impressed with the service. I chose to collect the items from the store. I was kept informed of the delivery status and when I collected the items I took them to the changing rooms to try on. The items I decided to return were returned the same and my money was refunded without any problems.”

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Posted 8 years ago

“Easy order process, with free collection from out local Waitrose store”

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Posted 8 years ago

“Bought IPhone 6 from them 18 months ago as 2 year warranty. Took into store as had cracked screen and charging problem. Told me screen not covered (OK) but asked them to fix charger under warranty and quote for screen (£129). Went off to supplier and they stated phone NOT REPAIRABLE and charger caused by screen damage and quoted £324 !! for another phone as accidental damage. Not surprisingly I declined. Went back to the store to collect and took to repairer down the road who fixed both the screen and the charger for £65 and phone has worked perfectly since. Is this the new warranty policy from John Lewis - quote everything as Accidental Damage and say not repairable so you buy another product !!! I used to trust John Lewis but how many customers are being told product not repairable when it clearly is and costing customers far more than they needed to pay.”

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Posted 8 years ago

“Pillows and pillow covers arrived promptly and great products.”

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Posted 8 years ago

“User friendly website, easy process even for a novice. Speedy delivery even to Isle of Skye, which causes a lot of other companies delay issues. Returns service gives peace of mind if an item doesn't fit. Clothing was well packaged and easy to re pack as required. They keep you informed of the delivery schedule. I would highly recommend shopping on line at John Lewis”

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Posted 8 years ago

“Their knowledge and guidance was on the ball”

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Posted 8 years ago

“Very good customer service, polite and will go the extra mile to help you”

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Posted 8 years ago

“Able to pick up the goods ordered at our local Waitrose the following day.”

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Posted 8 years ago

“I needed a plain neutral jumper in cashmere . The size 16 was too big, although I usually find 16 fits but I returned to my local store and ordered one in 14 which fits fine”

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Posted 8 years ago

John Lewis is rated 2.7 based on 2,450 reviews