John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,442 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,442 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They had what I wanted at the right price and the staff were extremely helpful.”

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Posted 7 years ago

“Purchased 2 light fitting on line but one not quite suitable for room, returned to the shop, money refunded by a very nice gentleman, good service.”

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Posted 7 years ago

“Listened to what my problem was with a recent purchase and resolved the problem efficiently.”

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Posted 7 years ago

“John Lewis also make my day when they deliver or collect in store. Very practice and effective.”

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Posted 7 years ago

“They are the only department store that sells Coole Swan Irish Cream. It is lovely!”

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Posted 7 years ago

“Brilliant customer service. Unfortunately the delivery process for ordering my fridge freezer and getting my existing unit removed involved calling a number between opening hours instead of ordering from the site.”

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Posted 7 years ago

“I ordered a washing machine online. Within a week my machine was delivered and installed. The gentlemen were very polite, just what I expected from john lewis. I have ordered before from john lewis and waitrose and every time the employees are so polite and courteous.”

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Posted 7 years ago

“A great range of high end products at suprisingly reasonable prices. Bought lovely placemats in store and they were great quality, looked expensive but were cheaper than comparable mats I'd looked at online. Customer service also very good every time I've been in store. Staff are very friendly and the store is clean, well laid out and comfortable.”

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Posted 7 years ago

“Looking for a pair of shoes for ages and the were the only ones who had them in stock. very quick and no hassle delivery, and price the same as supplier.”

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Posted 7 years ago

“From order to delivery everything is so simple. Delivery is quick.”

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Posted 7 years ago

“You are guaranteed to get the best price for Electricals and other items because of the price promise.”

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Posted 7 years ago

“Delivery to local Waitrose, item I wanted not in stock but advice to chose delivery to make sure I had it on time was great.”

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Posted 7 years ago

“Very efficient, very polite staff and helpful with good product knowledge. Item arrived next day.”

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Posted 7 years ago

“Average service when item returned,”

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Posted 7 years ago

“Knowledgeable and courteous staff”

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Posted 7 years ago

“Well packaged products delivered to the local store for collection. Good communication from the company regarding order progress to point of collevtion”

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Posted 7 years ago

“they are always willing to honestly entertain price matches and will even pledge to refund money after their own efforts to verify the price match is valid. Their electronics warranties are better than most manufacturers and the staff are always specialists in their field.”

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Posted 7 years ago

“Ordered kitchen appliance, very easy to place the order and make the payment in a short time.”

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Posted 7 years ago

“They have quick delivery and there price matching standards are great, always happy with the quality of service”

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Posted 7 years ago

“I FOUND THE JOHN LEWIS SITE EASY TO USE. IT HAD THE GOODS THAT I WANTED. THIS IS PARTICULARLY HELPFUL AS I AM ORDERING FROM CANADA AND SENDING TO SWITZERLAND.”

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Posted 7 years ago

John Lewis is rated 2.7 based on 2,442 reviews