John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,450 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,450 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

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“Friendly, practical advice. Attentive to customer needs.”

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Posted 8 years ago

“First of all I would like to say that John Lewis are in fact very incompetent with a absolutely lazy customer service I’ve ever come across !!! On the 12th of August 2017 I have given my laptop for repair with my charger to John Lewis Stratford. On the 18th I received a call that my laptop is ready for collection. As I’ve arrived, I’ve noticed, that they forgot to include my charger with the return laptop. The staff at the technical support desk was not even that apologetic. It felt like they don’t even care. Told me they will call as soon as the charger back so I can come collect it. Weeks passed but I haven’t receive any calls. I started chasing them up myself. After about two weeks I rang the store. They said the charger isn’t back yet and that I have to wait a few more days and they will let me know ones the charger returns to the store. Two more weeks passed, so that’s a full month since I first got my laptop after the repair. No calls. I rang the store ones again. Situation didn’t change. They apologized and said they will be calling the repair department to chase them up for my charger and ones this sorted they would call me back! Today is the 3rd of October 2017. It’s been almost two month since the problem accured. Since then I have already tried to contact the customer services and send an email to the complaint department, but received no response. This is starting to annoy me in every way possible. I just got off the phone with customer services ones again. They were trying to contact Stratford store to no avail. The lady on the phone promised to send an email to a store manager and told me to wait a few days until they contact me. I just want to come to a conclusion. I will never prefer any electrical products from John Lewis in a million years! This situation has taught me a lesson. Never again.”

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Posted 8 years ago

“Great selections. Excellent quality product. Very quick delivery.”

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Posted 8 years ago

“Tried to order travel money online. Stuck at processing and called assistance to be told their system not really compatible with Apple Macs and safari. Couldn't order over phone and told to go to a bureau. Live in rural Wales and none for miles. Disappointed and angry.”

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Posted 8 years ago

“Online purchase very easy with lots of offers and quick deliveries”

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Posted 8 years ago

“My lawnmower, 9 years old, gave up the ghost. "Which? Magazine" recommended an up-to-date version of the same model by the same manufacturer available for the best price from John Lewise. Contacted John Lewise, lawnmower was in stock, delivery within 7 days. An email arrived two days later stating delivery the next day in a time slot. Fantastic.”

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Posted 8 years ago

“Great customer service when we bought our oven, gas hob and cooker hood. Get a 2 year guarantee with them which is always good to have. The lady helped us understand what specs etc we needed.”

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Posted 8 years ago

“Very poor customer service, our washing machine was only one month old when it stopped working properly and they don't want to do anything, just passing us from one person to other. I would never get anything from them again. What they are only interested in your money. Bunch of ignorants”

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Posted 8 years ago

“excellent service, with great value. I purchased some Bose in ear headphones which are fantastic. They are noise cancelling ones. I have over ear ones already but the in ear variety have the same noise quality but with the added advantage of being lighter and easier to carry when on the move”

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Posted 8 years ago

“Staff always helpful, store is clean and tidy clear directions and signs in store so its easy to find the department you need.”

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Posted 8 years ago

“Always a great service from staff who want to deliver positive customer service”

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Posted 8 years ago

“Very good service and item competitive rate”

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Posted 8 years ago

“Always top service from JL!”

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Posted 8 years ago

“Ordered a new Oregan Weather Station as ours was 20 years old and had finally died on us. The new one was ordered online as we live 60 miles from our nearest store. The package arrived within days. Great communications all the way and delivery straight to the door. Thank you John Lewis.”

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Posted 8 years ago

“large range of products, although customer service wasn't great. A smile would have made the difference”

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Posted 8 years ago

“Wrong products sent . Customer service not even connecting my call or calling back when they said they would. 2 weeks on and still no call. Rude . Mislead and miss sold . Asked to price match . Told not possible even though after it was . Refunds were put on gift card .told today card invalid despite me showing balance . This is tip of ice berg”

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Posted 8 years ago

“Ordered boots online as size not available in store. Arrived on time well packaged very happy with service”

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Posted 8 years ago

“Falsely,accused by John Lewis Watford … Falsely,accused by John Lewis Watford Herts I,arrived at Heathrow after a 15 hour flight and went shopping in Watford.l went to boots bought some disposable razors receipt it my back pocket with the razors and debit Card receipt as well. I went into John Lewis for something to eat and thought l would have a quick shave in the washroom. Accidentally and being very tired unkowing l walked into the ladies bathroom no one in there and l didn't realise it was the ladies so l have a shave. About 10 minutes later some lesbian security comes and tells me I'm in the wrong bathroom . So l apologised explained l didn't notice the sign as did not have my glasses on.Next thing this creature starts to accuse me of of stealing a pack of disposable razors . I tell her she is out of her mind and l bought them in boots and go look at the cameras in boots. She had obviously zero evidence or witness and l have 2 receipts in my pocket . Then this creature tells me l am barred from all John Lewis branches to which l replied you don't have any authority to do that even if you wanted too nor any reason as my razors were purchased at Boots. I demand to see the store manager who allegedly was absent and the floor manager appears who was apathetic and useless . Two security arrived and l told them what happened and said if the creature thinks she has any evidence please call the police and make the allegation official. She declined. By this time l was pretty angry and loud it was totally outrageous and absurd. The two security behaved impeccably and fully understood why l was so angry. I mentioned she is a lesbian only for means of identifying her. I called head office who promised to investigate a few days later they phoned and apologised. I said it's not enough put the apology in writing which they did and l feel they should compensate me for making a false and malicious allegation. They refused to do that. I have been their customer over 40years and it was always my favourite place to shop which obviously now they have ruined. So now l want everyone to know my story. John Lewis used to care about customers now they think they to big to bother. So be aware John Lewis don't give a F--k about customers anymore. If you ever unfortunate enough to be falsely accused stand your ground. This was totally unacceptable.”

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Posted 8 years ago

“Excellent service as usual from John Lewis. Quick delivery and all at a good price.”

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Posted 8 years ago

“John Lewis may be never knowingly undersold, but they're knowingly obtuse when it comes to customer service. I attempted to have a delivery rescheduled to a time slot I knew was available since I'd only just changed it, only to be told by multiple drones that it wasn't possible - they simply look at their screens and consider the matter closed. There was no attempt whatsoever to find a solution or help me in any way - they are the least flexible, least helpful, least proactive company I have ever had the misfortune to encounter.”

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Posted 8 years ago

John Lewis is rated 2.7 based on 2,450 reviews