John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,453 Reviews

40 %

of reviewers recommend John Lewis

2.7

Based on 2,453 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went to an evening shopping event for loyalty card holders and it was one of the best shopping experiences I've ever had. I hate shopping, it is a necessary evil. Imagine being so rich where you can close a store allowing only family members in to shop, this was it. The service was fantastic with cava and canapés, everyone should shop like this!”

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Posted 8 years ago

“Very poor customer service at John Lewis Reading. I bought a laptop which had various problems in 3 months but I received little or no support from the team leader, wrong information given me by an employee. Go buy a laptop somewhere else.”

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Posted 8 years ago

“Great service as always from John Lewis when I recently purchased a new suitcase. The sales assistant was very helpful and went through all the options, pro's and cons and didn't push us towards the more expensive options.”

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Posted 8 years ago

“I have a local Waitrose near me, so I love John Lewis' click and collect service. It enables me to order things on the John Lewis website and then collect them at Waitrose, usually by the next day! Saves me waiting at home for deliveries and if I am working or out, I can just pick up the delivery at my convenience once it arrives. Very efficient and convenient so far! Thank you John Lewis and Waitrose!”

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Posted 8 years ago

“I love the quality of John Lewis products. They are well made and last well.”

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Posted 8 years ago

“Always reliable and with prices that match other shops. Good reward scheme on credit card and tokens for free coffee and cake which are always appreciated.”

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Posted 8 years ago

“wonderful service and great prices!”

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Posted 8 years ago

“Price on item label was less than price I was charged, John Lewis would not honor the price marked on the box.”

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Posted 8 years ago

“Excellent service from J.L. Free and speedy delivery and FREE returns. Items so well packaged and a good range of products to choose from. In my case I ordered my favourite 'Gabor' sandals and they had a wide range and nearly all of the sizes-and that's rare!”

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Posted 8 years ago

“As usual, the order was executed quickly, delivered at a pre-arranged time and date and was exactly as described.”

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Posted 8 years ago

“I bought a car seat. The sales assistant showed me how to fit it, talked through all its features and went out of her way to answer my questions. I felt confident that I had the right seat for my baby.”

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Posted 8 years ago

“Very good selection of own brand items and designer labels. Can order on-line and collect from my local Waitrose.”

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Posted 8 years ago

“easy to purchase items and competitive price”

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Posted 8 years ago

“Customer Service”

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Posted 8 years ago

“Very efficient service, items came on time and well packaged.”

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Posted 8 years ago

“Great customer service. Excellent product knowledge from the assistant. I felt like I had the best deal and the best advice. With price match as well I'll be back for more.”

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Posted 8 years ago

“Good customer service and very quick.”

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Posted 8 years ago

“I purchased a vacuum cleaner recently from John Lewis. The technical staff were most helpful and the price was much better than other stores. Home delivery was free and delivered on time with notice.”

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Posted 8 years ago

“Delivered very quickly. Well packaged.”

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Posted 8 years ago

“Bought a sofa from John Lewis two years ago. After a year of having the sofa the fabric started to go bobbly which has progressively got worse to the point where I have now contacted them to see what they can do about this after only having the sofa a short period of time. Their response: It is now out of the guarantee and this is down to general wear and tear on the fabric, this would not be covered by our inspection and John Lewis would not be taking this any further. Known for their quality products and good customer service are they!? What kind of guarantee do they offer of a sofa isn't even under guarantee after only two years! Three misleading quotes from this 'high quality' retailer to further add to their non existent aftercare: "All our fabrics exceed the British standard rub test, ensuring longevity" 2 years is classed as 'longevity' for a sofa!? "Our covers are overlocked inside and out, so they won't fray and will last longer" "Last longer"....don't even last a year! "Seat webbing is pulled to the same tension on all products, to make sure the seat wears evenly, no matter how you sit on the seat pad" Complete lie Don't make the same mistake I did and fall for their false customer commitments. You'll pay over the odds for something you can get elsewhere for much cheaper and with better after care”

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Posted 8 years ago

John Lewis is rated 2.7 based on 2,453 reviews