John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,450 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,450 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

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“As ever reliable delivery, and top notch products.”

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Posted 8 years ago

“I visited 008 store West Key Southampton today to enquire about bud head phones. I met Joe "P" in the audio department who was Exactly who I expected to meet at John Lewis and why I didnt go to PC World. Polite , smart and knew EVERYTHING about the products. Excellent customer service just like the old Tyrell and Green days !!!!!”

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Posted 8 years ago

“I recently purchased a Fitbit for my wife. They could not be more helpful in, not just the purchase but the setting up and after care.”

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Posted 8 years ago

“They had in stock the camera I wanted, the staff did a reasonable job but unfortunately didn't stock spare batteries. So had had to buy these via Amazon.”

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Posted 8 years ago

“Quality items, good choice and socks quantities”

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Posted 8 years ago

“I ordered a new freezer, but was then found it completely impossible to get through to them on the phone to arrange for the old appliance to be taken away. The phone seemed to be answered, but all I could hear was General babble in the background.”

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Posted 8 years ago

“008 Southampton West Went to purchase a coffee machine today and greated by Maria the Lavazza rep. Really 'human' interaction, listened to me and my requirements instead of telling me what I should have. Really know her product's and a credit to the store.”

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Posted 8 years ago

“Hungarian down duvet costing £110 was almost devoid of filling. Customer Services were, however, very efficient and duvet was repacked and ready for collection within twenty minutes of receipt. Will make sure I see and feel anything of this nature if I ever buy another. Joan Key”

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Posted 8 years ago

“Quick and efficient service.”

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Posted 8 years ago

“Excellent”

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Posted 8 years ago

“Abysmal delivery service. Poor customer service when trying to solve the problems. No reply to latest email. No reply from so called 'delivery team'. And to add insult to injury the dishwasher has developed a fault.”

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Posted 8 years ago

“Delivered on time and good communication with delivering company. Small offer on the purchase which helps. Items well packed.”

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Posted 8 years ago

“Great customer service, you pay a bit extra but its worth it.”

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Posted 8 years ago

“Totally fab service, second to none, customer services had good product knowledge and went to extra mile to source product else where because they didn't stock it”

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Posted 8 years ago

“I ordered a dress for my daughter's prom online on April 14. Delivery was meant to go to my local Waitrose store that weekend. I received an email on the Saturday that delivery was due to say that delivery would not arrive that day and to await further notification. A couple of days later I received a voicemail to call back. I was told that my dress had been sent to the wrong store , no more stock was available but that they were expecting more stock in a week. So I said i would wait for the new stock. A week later I make contact again and am then told the truth that I will not be receiving this dress. No apology. A refund was promised on 21 April . Only after I have chased this up did I get a refund today 23 May. no apology except to say someone had put a note on my case and forgot about it. Such shameful customer service. I am owed an apology for shoddy service, the fact that my money has been taken and accruing interest in your account/ cost of calls and effort to chase up my money.”

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Posted 8 years ago

“Great products, 1st class service. The best place to shop!”

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Posted 8 years ago

“John Lewis has a great choice of all sorts of household goods. They are classy and typically well made, and there are several more affordable options as well as the very high end products. The staff always seem helpful and the layout of the stores feels good.”

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Posted 8 years ago

“Terrible communication and coordination from their customer service delivery team.”

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Posted 8 years ago

“I had a delicious complimentary cake and coffee this morning for the first time , and want to recommend a member of your staff, Leanne Hellier, who helped my friend and I choose the products we could have and how to manage the hot drinks machine! She was charming and informative. This was "The place to eat" at Chelmsford. I'll be back!”

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Posted 8 years ago

“Terrible company policies, do read all terms and conditions and even then ensure you ask for any further terms and conditions that aren't listed. Example "Never Knowingly Undersold" they claim this to be part of the policy with regards to this but this is noted stated anywhere in the terms and conditions.”

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Posted 8 years ago

John Lewis is rated 2.7 based on 2,450 reviews