John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,450 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,450 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

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“I ordered a dishwasher from them, which was to be installed and the old one removed for an extra 100 pounds(approx.). The delivery team were unable to remove my old dishwasher (they didn't even try) as the cold water feed was a little hard to get to. You would have thought that 100 pounds would have paid for someone with a little bit more knowledge of how to remove and replace a dishwasher. I wasted most of the day waiting for the bad news. I complained to John Lewis and they said there delivery people cant install anything that is nothing but straight forward. Rubbish!!”

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Posted 8 years ago

“The staff are always helpful and friendly and make shopping a pleasant experience.”

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Posted 8 years ago

“ORDERED skin products online, cheaper than on the original brand site even- and they were delivered for free within 3 days! Brill x”

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Posted 8 years ago

“Over ran by nearly 2 weeks on lead time which is bad enough but the customer service staff are a joke - rude and don't care”

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Posted 8 years ago

“Quick delivery with allocated time slots, friendly driver, good warranty and price match!”

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Posted 8 years ago

“Excellent service when the product I purchased developed a fault. Replacement sent without having to first return the faulty item.”

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Posted 8 years ago

“Quick delivery, and good quality product.”

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Posted 8 years ago

“Exactly what you’d expect from a quality retail outfit. Clear website, reasonable prices and excellent service to the point of delivery.”

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Posted 8 years ago

“Goods delivered to any branch including Waitrose with no extra charge I've delivery charge”

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Posted 8 years ago

“Delivered my order from UK to Malta in just 4 working days! I asked the customer support to speed up the shipment, since my order was a wedding gift, and they managed to deliver in just half of normal delivery time.”

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Posted 8 years ago

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Posted 8 years ago

“user friendly website&great customer service”

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Posted 8 years ago

“Delivery was prompt and website easy to use.”

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Posted 8 years ago

“Very friendly staff and excellent choice of products”

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Posted 8 years ago

“A very pleasant and easy way of ordering items. I ordered the oak to stand. The instructions were very easy to follow. Will definitely use this shop again.”

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Posted 8 years ago

“Product quality excellent, any issue always quick to resolve and customer service team are well informed and user friendly.”

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Posted 8 years ago

“I purchased a replacement gas hob with installation for my 8 yr old property. After waiting weeks for the installation, when he finally turned up the John Lewis engineer said he could not do it since he considered the ventilation in the kitchen was inadequate due to a conservatory having been built since the last hob was installed. We ordered an electric hob with installation by John Lewis instead. This time the engineer said the hob was too powerful to have the double oven on at the same time so wouldn't fit it! At no point did the John Lewis website give any guidance on power requirements. After reverting back to the decision to fit a gas hob and getting an independent gas engineer in to do the necessary modifications, I was informed that the ventilation WAS adequate. When I complained to John Lewis about the waste of time and money involved, they were unapologetic and refused any compensation. I expected better customer service from John Lewis, have cancelled my membership card and will never buy anything from them again.”

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Posted 8 years ago

“I went to an evening shopping event for loyalty card holders and it was one of the best shopping experiences I've ever had. I hate shopping, it is a necessary evil. Imagine being so rich where you can close a store allowing only family members in to shop, this was it. The service was fantastic with cava and canapés, everyone should shop like this!”

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Posted 8 years ago

“Very poor customer service at John Lewis Reading. I bought a laptop which had various problems in 3 months but I received little or no support from the team leader, wrong information given me by an employee. Go buy a laptop somewhere else.”

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Posted 8 years ago

“Great service as always from John Lewis when I recently purchased a new suitcase. The sales assistant was very helpful and went through all the options, pro's and cons and didn't push us towards the more expensive options.”

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Posted 8 years ago

John Lewis is rated 2.7 based on 2,450 reviews