Lost Rockstar / Avora London Reviews

Name: Lost Rockstar / Avora London
Rating: 4.05

4.1 Rating 949 Reviews

76 %

of reviewers recommend Lost Rockstar / Avora London

4.1

Based on 949 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

info@lostrockstar.co.uk

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Lost Rockstar / Avora London 5 star review on 7th August 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price and service.”

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Posted 5 years ago

Thank you for taking the time to leave a review

Posted 5 years ago

“Good service”

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Posted 5 years ago

Thank you for the feedback Nick

Posted 5 years ago

“Lost Rockstar is a good shopping website for clothes and jackets. I bought a jacket worth £80 and it’s worth the price. I think you should shop here to and you won’t regret it.”

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Posted 5 years ago

Thanks for the feedback!

Posted 5 years ago

“I was happy with the fast delivery, however the return process is very slow. I sent off a return over a week ago and I have not even received a confirmation email that my refund is being processed yet. However, the time was received 6 days ago.”

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Posted 5 years ago

Hey Luke, Thanks for the review. You will receive an email once your return is processed, usually within 10 working days.

Posted 5 years ago

“Really good and never let me down”

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Posted 5 years ago

Hey Alfie, thanks for your continued custom! Thanks and Regards

Posted 5 years ago

“Great service”

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Posted 5 years ago

Thank you for taking the time to leave a review Lindsey

Posted 5 years ago

“Hi the service is ok nice quick delivery very good”

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Posted 5 years ago

Hey Spencer, thanks for taking the time to leave a review! Much appreciated.

Posted 5 years ago

“Prompt delivery. Quality garments for sale. However the retuns service leaves a lot to be desired. Deducting £4.00 off of my return/refund for delivery charges seems a little steep, especially when I sent item back myself, Recorded Delivery for £1.50. Work that one out.”

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Posted 5 years ago

Thanks for the feedback. To clarify, your original order qualified for our "free delivery over £50" spend. Subsequently, when you returned one item, your order value dropped below £50 and the free delivery offer was retracted. This is part of our terms and conditions and pretty standard practice with most online retailers. Nevertheless, we are please you are happy with the service and item/s you received.

Posted 5 years ago

“Brilliant fast reliable service”

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Posted 5 years ago

Hi Mark, thanks for the review! Much appreciated.

Posted 5 years ago

“Deliverys are a little expensive but it did come on time. Will definitely be using lost rockstar again.”

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Posted 5 years ago

Hey Josh - Thanks for taking the time to leave feedback, we have a few different delivery options ranging from free to £5.99 for the UK - each service varies depending on your needs. Spend over £50 and UK delivery is free.

Posted 5 years ago

“Very good service”

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Posted 5 years ago

“Fast delivery payed for next day it actually came next day which is a surprise as I ordered from footasylum but took over a week”

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Posted 5 years ago

Hey Sean - thanks for leaving feedback, we're glad you're pleased with the service, we do what we say on the tin! LR.

Posted 5 years ago

“Fast delivery well packed, great product”

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Posted 5 years ago

Thank you for taking the time to leave feedback, your custom is appreciated!

Posted 5 years ago

“Nothing wrong with anything, free standard delivery would have been better though 👍🏻👍🏻”

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Posted 6 years ago

Hey! Thanks for leaving feedback. We do have free standard delivery on orders over £50 :) LR

Posted 6 years ago

“Very good website”

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Posted 6 years ago

Thank you for your order and feedback!

Posted 6 years ago

“Items arrived very quickly. Communication about the order was good. However i have e mailed twice regarding a code i had to get 10% off if i signed up to the newsletter. I couldnt find where to put the code in at checkout and so i have been invoiced the full amount for the 2 couture t shirts. I e mailed customer services twice asking if they could sort it out for me and i havnt received a reply to either. I would b grateful if u could sort it out please as the value would be £5.90”

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Posted 6 years ago

Hi Hazel - I have just checked and your query was replied to. Unfortunately we cannot apply discount codes retrospectively to orders. Please check your code is valid for use on your next order. Thank you, LR.

Posted 6 years ago

“fast and easy to use website”

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Posted 6 years ago

Hi James - thanks for taking the time to leave feedback. We look forward to welcoming you back soon.

Posted 6 years ago

“Came quick and was cheaper than most shops that sell the same product.”

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Posted 6 years ago

Thank you for taking the time to leave us a review!

Posted 6 years ago

“Had good quality jeans that fitted perfectly”

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Posted 6 years ago

Hey Josh, thanks for leaving us a review! We look forward to welcoming you back soon!

Posted 6 years ago

“Perfect sizing on the jeans”

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Posted 6 years ago

Thank you for taking the time to leave us a review!

Posted 6 years ago

Lost Rockstar / Avora London is rated 4.1 based on 949 reviews