MADELEINE Fashion Reviews

Name: MADELEINE Fashion
Rating: 2.00

2.0 Rating 87 Reviews

22 %

of reviewers recommend MADELEINE Fashion

Company Reviews

Questions

Metrics

2.0

Based on 87 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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MADELEINE Fashion 1 star review on 14th June 2022

Radica

MADELEINE Fashion 1 star review on 29th November 2021

Carol O'Neill

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service. I have repeatedly attempted to return an order, but the online portal doesn't recognize the order number, phone lines are 'down' when trying to call, and there is no response via email. Waste of a $300 coat that was poorly made - absolutely horrendous and avoid at all costs.”

Helpful Report

Posted 3 years ago

“How can they send me weekly classy catalogues but fail everywhere else. Non working phones. Told me the day after I ordered a much needed coat that they cancelled the order but gave no reason. I waited 2 months, wrote them and they did email that they cancelled but with no explanation. They said order it again. After reading reviews I will not order. What a waste to design, make & mail nice catalogues with no company behind it. Just a scam to get credit card numbers?? Thank you for your reviews!!!”

Helpful Report

Posted 3 years ago

“HORRIBLE!! HORRIBLE!! HORRIBLE!! I will NEVER order from them again. There are no commercial invoices or any invoice, for that matter, when your pkg arrives! Heaven forbid that you have to return! They never answer their phones at ANY time of day or night. I've tried every hour on the hour in fact. You can't return anything unless you have a commercial invoice which is not included and no one will answer the phone so you can get one. I order from overseas all the time through My Theresa and Matches Fashion, Net-a- Portez, Farfetch etc... they answer their phones and include everything you need to return something with ease. This is a horrible company with NO customer Service and the clothes end up being disappointing in quality. Buyer beware and DO NOT ORDER FROM THEM!!!!”

Helpful Report

Posted 3 years ago

“If I could rate as ZERO I would. This was my first order and merchandise was damaged when I received and too small. No one answers the phone when I call and the website does not recognize my order number. Have not received an answer to my email. Never, never, never again will I order from them.”

Helpful Report

Posted 3 years ago

“Madelaine Clothing Company is impossible to deal with. No phone contact to work out problems. If you wish to exchange an item, you get a return label for only DHL International to the Netherlands! (Nothing about an exchange.) Only 1 of the 3 DHL depots within a 50 mile radius was open to take customer pkgs but that one wouldn't ship the pkg prepaid as promised in Madelaine's literature. I will never order from them again. Too much of a hassle.”

Helpful Report

Posted 3 years ago

“I wonder what is happening with this company. Are they struggling to survive, because the service they offer is appalling. Orders take 10-14 days to arrive. Too often they send a letter, even more than a week after ordering, to say they don’t have the item/s and don’t know when the they will be delivered. Sometimes saying it will be months. If they don’t have your item in stock then they should not take the order. This has happened to me and several friends . It is no way to run a business.”

Helpful Report

Posted 3 years ago

“Wish I had seen reviews before purchasing from this company. I had several items on order. One from back in March. Finally had to tell them to cancel my orders. Beginning to wonder if they actually have any of the clothing shown in their catalog. They don’t deserve any stars.”

Helpful Report

Posted 3 years ago

“If I could give less than one star I would, you order they take your money and you never get your merchandise. You call customer service and a guy with a very heavy accent tells you to call back ..you have call the wrong time of the day. I have ordered twice...it takes months and when you call they lie and say it was shipped but to the wrong place..really...this business needs to close their doors they are horrible.”

Helpful Report

Posted 3 years ago

“I have waited over a month for a skirt I learned is shipped from Germany. That information in NOT in their catalog. My mistake! Customer service was no help when I contacted them. . Beware!”

Helpful Report

Posted 3 years ago

“Impossible to use the website unable to register an account or buy as a guest! Pity you don’t want customers to use your website or purchase merchandise absolutely useless”

Helpful Report

Posted 4 years ago

“Terrible to see that still in this day and age that you sell real fur on your coats, bags and even some shoes! Absolutely disgusting, will never buy from here!”

Helpful Report

Posted 4 years ago

“you has send me a wrong number jeans i order 12-20 -- but you send me a size small 7-8.AND now you give me answer with autoboot on on on and i hawe sendt you all the info you need , and i askt do you pay me for return shipping track an trace . no answer from you , but this autoboot . is this a joke ? you have my money , i a pair of jeans i cant use .ANNEMETTE .”

Helpful Report

Posted 5 years ago

“Notice the company sells real fox fur in its Fur trim parka. Not necessary and totally unacceptable. As a result intended purchase of three items worth over£300 will not go ahead. Very sad.”

Helpful Report

Posted 5 years ago

“INCORRECT PRICING THOUGHT I HAD A BARGAIN INTERNET SAID £29.99 RANG UP TO PLACE ORDER TOLD NO IT WAS £299.99 VERY BAD PRACTICE. DID NOT EVEN APOLOGISE”

Helpful Report

Posted 5 years ago

“In the end of March I ordered the shoes from Madeleine. Since I have got two letters from Madeleine with apology that they can not deliver the shoes in time due high demand. I called to service and they had not have any ideas when my order will be delivered. On website of the company you can see these shoes and the promise that the shoes will be yours in 2-3 weeks. Can you trust this company? Never.”

Helpful Report

Posted 5 years ago

“I too always regret odering from Madeleine. The quality is not as good as it used to be, but the prices are still as high and the delivery times take too long.”

Helpful Report

Posted 6 years ago

“Wat besteld bij Madeleine - Fashion. Werd niet geleverd. Op e-mails wordt niet of nauwelijks gereageerd. Terugbetalingsverzoeken worden genegeerd en afgedaan met een smoesje over Paypal. Begin oktober wat besteld, nu (5 november) niets binnen en ook geen geld terug gehad. En de verkoper reageert gewoon niet meer.”

Helpful Report

Posted 6 years ago

“Always regret ordering anything from this company - dispatch times are awful. Ordered item on 4th June still hasn't be dispatched but yet they have my money!”

Helpful Report

Posted 6 years ago

MADELEINE Fashion is rated 2.0 based on 87 reviews