MADELEINE Fashion Reviews

Name: MADELEINE Fashion
Rating: 2.00

2.0 Rating 87 Reviews

22 %

of reviewers recommend MADELEINE Fashion

Company Reviews

Questions

Metrics

2.0

Based on 87 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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MADELEINE Fashion 1 star review on 14th June 2022

Radica

MADELEINE Fashion 1 star review on 29th November 2021

Carol O'Neill

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BEWARE! I have been a VIP customer and fan of Madeleine for many years and all my purchases have been much admired and lasted well . However I have been thoroughly frustrated and annoyed with a recent order and will no longer purchase anything from the Company until I feel confident they can fulfil their orders and honour returns as they have always done in the past. In May I ordered a swimsuit was told it would arrive within two weeks. It arrived beginning of July!! I tried it on, it was very badly made on the bust so I packed it up immediately to Return. I contacted Madeleine to get a Return Label as you know the Company offers 'free returns' ..now in my 3rd week I am still waiting for my label ! Have phoned four times and am constantly told there is 'a technical issue' . This is a ridiculous situation that the Company cannot email a return label, so I have now asked for the address to send my return back myself...this has cost over £5. I have phoned again today and been told I should have a label next week! I feel very much that I am being 'fobbed off' yet again. I want my full refund and refund on the postage and it is a disgrace that I have to wait all this time. I certainly have lost confidence in the admin/financial side of the Company. Sorry Madeleine I hate writing like this ...and have never written such a review before but you cannot take so long to deal with Returns and Refunds. ..”

Helpful Report

Posted 9 months ago

“Madeleine had beautiful clothes just a few years ago. Cashmere coat, stylish Jumpers and trouser sets lovely shoes. I loved their things but they were a bit expensive but classy.. Suddenly the clothes were like biker clothes black and weird then very very bright and common looking . The prices increased quite a lot so I haven't bought for about two years. They should have stuck to classy with a twist instead of the rubbish they started to put out. I'm very sad about how theyve gone and not surprised they were in trouble.”

Helpful Report

Posted 1 year ago

“Sadly the clothes are very overpriced for the quality. I have been dissatisfied with the quality of many items and some that have been ok have not washed well. Poorly made and overpriced”

Helpful Report

Posted 3 years ago

“I ordered two velour suits size 8 just to be safe. I typically wear a 6. The zip up jacket is too small, the pants are too baggy. Trying the “easy” return isn’t easy at all. Not sure how I will get the merchandise back!”

Helpful Report

Posted 3 years ago

“Every order takes forever to get to me - when I phone which is helpful it doesn’t make sense!! Still haven’t clothes sent and it goes on and on! No tracking as such and they are ready to take my money! Take a leaf out of Reiss book they are on the ball compared to you - such a shame! I’ve waited 3 weeks for a top for my daughter now another 3 weeks you cannot go on like this!”

Helpful Report

Posted 4 years ago

MADELEINE Fashion is rated 2.0 based on 87 reviews