MADELEINE Fashion Reviews

Name: MADELEINE Fashion
Rating: 2.28

2.3 Rating 67 Reviews

28 %

of reviewers recommend MADELEINE Fashion

Company Reviews

Questions

Metrics

2.3

Based on 67 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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MADELEINE Fashion 1 star review on 14th June 2022

Radica

MADELEINE Fashion 1 star review on 29th November 2021

Carol O'Neill

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ok so I bought a beautiful swimsuit but it was way too large. I did speak to customer service about sizing but they weren’t that helpful at all. Long wait for the order so won’t be asking for a smaller size as I need it now not in 3 weeks time! It was expensive and the straps weren't adjustable but it was lovely non the less. The pricing is too high imho and we shall see what the returns process is like. All in all, I think the clothes are good but the shipping is too long and the pricing too high.”

Helpful Report

Posted 2 years ago

“Was trying to call the Madeleine number TWICE. Last night and this morning and after the recording: “Your phone call is very important for us!” CLICK…. and silence”

Helpful Report

Posted 2 years ago

“Have ordered a few items from this company some lovely some not so good. Really expensive but not always quality you would reasonably expect for the price. Recently received email advertising £20 off new season clothing with promo code. Ordered top , but promo code not accepted. No explanation as to why . Emailed company only to be told I had to spend £99 to qualify I could not see this anywhere so asked the question. I was directed to bottom of email between Facebook and Twitter icons . In script SO small I actually had to get magnifying glass from daughters bedroom (couldn’t even read with glasses on) I eventually found it . Very naughty! Madeleine told me they were sorry I was disappointed. I’m not disappointed, I’m a bit cross to be honest ! And it take ages to get your order delivered !!”

Helpful Report

Posted 5 years ago

“This company is very expensive and not everything is of a good quality. Swim wear and beach dresses are good ... recently purchased a pair of silver grey kid suede trousers.... £299.95 . Look great but ripped on bottom ( bum ) area on second time of wearing. The suede was so fine beautiful in fact but you cannot sit down in them on anything other than a soft fabric chair or stand up all the time whilst wearing as the suede just rips if it comes near anything harder. Ie leather car bucket seats as happened to me. I would say I’m a person who looks after her clothes I spend a lot on fashion but these trousers were a definite waste of money. Not worth the expense. I have also ordered several dresses all have been returned.”

Helpful Report

Posted 5 years ago

“Clothes quite stylish and different from the high street but late deliveries and regular out of stock items (after placing the order) is a problem for me.”

Helpful Report

Posted 6 years ago

MADELEINE Fashion is rated 2.3 based on 67 reviews