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Mcdonalds Reviews

1.9 Rating 907 Reviews
18 %
of reviewers recommend Mcdonalds
Company Reviews Questions Metrics
1.9
Based on 907 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
On-time Delivery
Greater than 41%
Accurate And Undamaged Orders
Greater than 76%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Read Mcdonalds Reviews
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Phone:

86183366

Email:

information@mcdonalds.com

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F*** McDonald's
Unverified Reviewer
“Just s***** all around experience customer service sucks it'll ignore you for 15 minutes while you're standing there trying to place an order”
Helpful Report
Posted 1 year ago
BH
Verified Reviewer
“I placed an order through the app in Richmond, VA while on vacation. They charged my bank account but McDonalds Manager could not find the order. They said due to it being a 3rd party app I would need to fill out the contact us form or call. She could do nothing. That was the last of my $$. I had to place a new order with the manager costing me alot more (I used the 20% off coupon in the app) she could not apply that either. I had to use my husbands credit card. The manager saw where I was charged through my bank. The app said something to the effect of sorry we are having trouble on our end. I told her this. McDs is pushing using the app. Normally I love it but guess what I am very worried about this happening again. On top of that I couldn't the Caramel sundae I wanted and also had ordered on the app. The machine was down. So they keep asking for more information. I have provided everything I can. I can describe the manager that helped me if anyone would even want that. I gave the time, amount, date, exact location, last 4 of my card, name, email, phone number. This is absolutely unprofessional. Please take care of your customer McDonalds.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“I was on my way home, a couple of weeks ago, at 1 am. Got to the drive thru and the girl said "Sorry we are closed". They are suppose to be open 24 hours. At least that's what they advertise. I've also stopped in a few times, on the way to work, in the last couple of months. Guess what, machine is down that they make frappes with. 2 months??”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“McDonalds on. Plaza drive in. Oceanside ca. Their drive though is bad. After 8pm talked 20 mins to get though it very slow only have one window open instead of 2 windows . WHY IS THAT????”
Helpful Report
Posted 1 year ago
Woodrow
Verified Reviewer
“Horrible Horrible experience with the mcdonalds on south florida Ave in Lakeland florida near mulberry. I pulled up and the lights were off. I ordered from my jeep and pulled around and the first window was closed. It looked like they maybe had 5 people in the store and it was so dark it felt dangerous. Woman who gave me my food might have been age 16 and was unreal rude. I got home and started trying to eat, but both big mac patties were ice cold inside a warmed big mac. So cold there was no way to eat it. Horrible experience, waste of $12.00 and gas, I'm a diabetic and was counting on this food for my sugar... but I will not eat semi frozen patties. You need to close this store and take away their franchise. I'll never, ever go back to that mcdonalds.”
Helpful Report
Posted 1 year ago
????
Unverified Reviewer
“I went through the Drive through at the MCDONALD'S off Kingston Pick right across from Big Lots. The Lady that take the money in the drive through was very rude , dont greet, or speak to you , and when you say thank you she dont speak back ,NEVER...... SHE a Indian older woman. If you cant treat the customers with respect you dont need to be working the job period.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“For years all I ever ordered was a quarter pounder with cheese. Simple burger with a little ketchup some onion and pickles. The one I got today had a glod of mayo of all things no onion no pickels.. What the heck ? I'm sorry but I won't be getting anything from McDonald's again .”
Helpful Report
Posted 1 year ago
Chef Avinash
Unverified Reviewer
“In Bangalore at Gopalan mall at old madras’ road outlet staff is rude when ask to take order they told restaurant is close @ 9:30 pm This is not my first experience I has faces this type of issues earlier also 1 refuse to take cash 2 restaurant dine inn area to hot 3 rude behaviour of staff 4 no tag on main boor that we r close”
Mcdonalds 1 star review on 7th July 2024
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Poor service, ordered at drive through, still waiting 15min later, asked where our order was, they hadn't even started it. You pay staff peanuts and you get trained monkey's. Won't be going back.”
Helpful Report
Posted 1 year ago
J. W.
Verified Reviewer
“My DnL is pregnant and I asked the window attendant "D" if it was possible for him to put her McChicken sandwiches and Chocolate milk in a different bag as she CANNOT stomack BEEF of any kind atm. "D" was SO sympathetic and did it for me and his true kindness for his customers was GENUINE! I not only felt happy that he cared about my situation but I felt proud because he showed sincere compassion and seperated our sandwiches! Y'all need to have more employess like "D"! Thanks to him, my DnL was able to eat her McChickens! Sincerely, JW KUDO'S to YOU "D"!”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“The coke was flat. The breakfast sandwich was dry and disgusting”
Helpful Report
Posted 1 year ago
BEVERLY MCFAYDEN
Verified Reviewer
“We stopped in on our way out to the airport at 6:00 am. And was welcomed by the sweetest lady named Karen. Come to be, She was the Manager of the store. She was so SWEET AND INTERESTED IN US. WELL WITH THIS BEING SAID. WE WILL BE BACK!!!!! You are VERY BLESSED TO HAVE HER HERE IN YOUR STORE. YOU HAVE THE BEST MANGER EVER. I’ve been in a lot of McDonald’s but have NEVER BEEN TREATED THIS GOOD!!!!! She deserves some kind of recognition of her people service and her CLEAN STORE.”
Helpful Report
Posted 1 year ago
Tina Leek
Unverified Reviewer
“Ordered a #2 and a #7..got A sausage biscuit and 1 burrito with no sauce that they asked me if I wanted. Let the meal go, clerk rang it up wrong. We were in a hurry. Took sausage biscuit back and told them sausage egg McMuffin. Got a ham egg McMuffin thrown together. Just ridiculous avoidable issues for the price . We just left.”
Helpful Report
Posted 1 year ago
Charles Sands
Verified Reviewer
“I used the app to order food and they took the payment from my credit card. When I went to the McDonald's to pick up my food and gave them the code on the app. They told me it was an incorrect code and would not give me the food I ord6and payed for.so McDonald's stole my money! I guess this is a way for McDonald's to make extra money”
Helpful Report
Posted 1 year ago
Yvonne
Unverified Reviewer
“5/7/2024 6.40pm drivetrue Dinner time Ordered dinner at dinner time and said they were changing the oil. Ayam goreng need wait 40min. DINNER TIME CHANGE OIL👎👎👎👎. What you all doing before dinner time? McDonald’s Managment pls altake action for your staff. Very poor service! Leave down email or photo no body take action and response”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“First my husband and I went to the one on Southside in Buffalo ny. We waited 15 minutes to order then we left without ordering. We went to the one on Clinton St in Buffalo ny and waited in the drive thru for a half hour before being served. This was after 11 pm. Customer service was really poor.”
Helpful Report
Posted 1 year ago
Diane
Verified Reviewer
“They greeted us on entry and offered to take our order. They helped us get the best value for our money, made us feel like they appreciated our business. It’s all about the people. Happy employees equals happy customers.”
Helpful Report
Posted 1 year ago
Trish & Joe
Verified Reviewer
“You guys seem to think those electronic machines that take our orders are to replace a real human to take our orders. Well we went to two of them in two states not able to complete either order which by the way was not the same. Ended up canceling the order each time and had a human punch in the code to the register and we paid them. Biggest problem was when we got our burgers they were COLD. No excuse for this. These should be warm enough to consume by the time they get to us. The world is understaffed. We need to appreciate those waitresses who actually get out there and our forward their efforts to satisfy customers. Stop turning us into and AI country.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“the food was good but the service was a**s the big mac that i got was cold but good. I bought a oreo mcflurry and when they gave me it it was melted. Food was gooarsd thought overall 3 stars”
Helpful Report
Posted 1 year ago
Didintle Tsagae
Verified Reviewer
“Mall of Africa service is very bad. I waited for my order for long and the lady issuing out orders was so rude. She threw my slip at me. I am so disappointed. The chips are dry and cold.”
Helpful Report
Posted 1 year ago
Mcdonalds is rated 1.9 based on 907 reviews
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