“I had MOT done and failed on a rear droplink. I was advised to have it replaced as well as have the tracking done as it is a new part. I waited for it to be done, never saw them do the tracking although they said it was done. I phone Honda and asked them if tracking needed to be done and they said it was not nessesary if replacing the drop link. National do MOT for half price, but make up for it in repairs. Droplink is only £20 but to fit is £85 and £30 for wheel alignment which was not required.”
“Got 4 new tyres - prior to this my wheel alignment felt completely fine, no shuddering, even wear on the tyres etc. so I didn't pay for it to be aligned/have the tracking done.
After having the new tyres fitted, anything over 60mph felt like I was sitting on top of a washing machine.
On top of this, I kept getting a flat tyre warning on one of my new tyres so I called and the car was taken back in, with a faulty valve being the culprit. I also decided to pay for a tracking check, which I was assured was done.
However yet again, as soon as I went over 60mph, the shuddering started right through the whole car, to the point that the mirror for the child seat fell off.
AVOID AT ALL COSTS - I will be taking my car somewhere else to have the tracking done, I got scammed out of £30 as I'm sure they didn't even look at it.
Don't fall for good prices - go somewhere and pay for a decent service.”
“Entered registration online to get the right tyres for my car. The site stated options from which I chose from. Got to the Norwich Dereham Road branch only to be told that this was not appropriate tyre for my car and I should have understood what RF (in small type) was that had been put next to the botom of the page description. I as not offered similar price tyre but only offered a tyre twice the price. I asked for a refund that I am hopefully going to get processed. Wasted Sunday afternoon without much service. I am now at a competitor tyre service and getting what I asked for. Can't give more than 1 star and that is based on hoping that National Tyres can process a repayment right online.”
“Absolutely horrid service. The staff members are extremely rude and lazy and the manager could not even be bothered to show up for work. The staff could not even carry out a simple tyre replacement as they were not trained to carry out the paper work. Had to pay extra because the employees were not properly trained on the guarantee procedure. Reported the issue to customer services but the issue still isn't rectified. Definitely do not recommend going here.”
“Pushy, pressured, argumentative. Tried to sell me four tyres when I needed one. The technique is so well worn you can see them running through it. When I say 'no' to junior guy he says I'll have to talk to the manager (why?). 'Manager' (joke) wants me to go to the shop floor so he can show me that the tread on my tyres is well above the required limit. When I disagree and cite government guidelines, he points at a chart to show that they recommend replacing them. Finally gives up saying he won't argue with me. Too late, you already did. Why oh why can't mechanics be honest? Never again. Felt quite sick afterwards.”
“Reception Staff member was abrupt and unwelcoming, especially at check in. If I hadn't paid upfront via Tyre Shopper I would have walked out! A welcoming smile costs nothing, but it cost them a £5 tip!!
This is the second unwelcoming experience during the course of a year that I have had at the Bexleyheath Branch, if they are that unhappy in their job they should leave.”
“Had my tyres done 4/5 months ago and wheel alignment in the Croydon/Purleyway branch when I went for an mot I found out the front two tyres where way below the legal limit! On the inner side!!!! i couldn’t understand how Bridgestone premium quality could worn out so quickly went to a different National branch the guy there said the alignment is really bad and that the branch where I done it hadn’t done a good job.complained to head office about the poor workmanship they logged in a complaint five minutes later received an email they do not except any Responsibility, they might have competitive prices but they are rubbish at what they do.
NEVER USE THEM AGAIN”
“Poor service, rude and overly pushy. Tried to push me into replacing 2 perfectly good tyres with lots of life left in them.
I'd just had mot done and replaced a track rod end. Was only there for a wheel alignment.
Complained to head office and they said they were sorry.
Rubbish experience. Avoid.”
“My 2006 Agila was making an awful noise from the exhaust. Took it to my nearest National Tyres. They jacked it up, looked at the exhaust and said the bolts holding the exhaust to the engine were corroded. The mechanic said I needed a complete new exhaust? There was nothing wrong with the exhaust it was the bolts. They said It had to be a complete exhaust. The mechanic then phoned round to find the exhaust but could only find the back part but then found the front part from another place but delivery would take 48 hours. If it came in two parts why did i need the whole exhaust? He then said it would cost £248 (after 20% off) I asked him if he could do a temporary repair till the parts came in, he said no. Five minutes later I drove into another garage nearby. There a mechanic replaced the bolts for free. It took him ten minutes. I then looked on line for the exhaust parts for my car. The average price was around £70 for the complete exhaust. As National told me it would take less than an hour to replace the exhaust that meant an hours labour would have cost me £178. The moral of the story is...dont use National!!”
“AVOID AVOID AVOID. We took our fiesta for an MOT and service at Cambridge branch 17th April 2019. Left overnight in their care only to find a massive scratch on the drivers door (18th April 2019). They are denying all knowledge and saying it was already there!! They won't do anything. oh and they also overpriced a quote for tyres compared to a local outlet (approx 15%-20% mark up). They use a 'price match' as an excuse but clearly go in high the hoping people just don't check. Not nice.
Partner is 7 months pregnant and I assume they thought she was an easy target. You've been warned.”
“If there was a option for giving them 0 stars I would.The branch I visited was in Borehamwood.I went for oil change and MOT.I had appointment and when I went there I waited for 2.5 hours to finish the MOT.Then I was told that MOT is failed and they can't change the oil as they don't have it as well as the filter which I bought online with the booking and they supposed to have it(what if the MOT passed).The MOT was failed apparently because I needed to change front arm of my car.I went to garage for repair which cost me 150.The mechanic said to me that the part he replaced was in very good condition so no need of replacement.Next I went there again and told them that I have replaced the part which was totally fine.The guy there said just OK.He made me appointment for next week for oil change and MOT.I went there again and left the car with them.Then again 2 hours waiting and when i asked them how long for oil to be changed they said that are still waiting for it and should come any soon(two weeks already).Three times booked appointment and never got the job done.This place is total waste of time and money and very poor customer service.So definitely I would NOT going back there.”
“Quite the most dreadful service and attitude from the Staff at isle of Wight depot. Went in there with TWO problems and left with THREE. Would NEVER use them again.”
“Rouge traders..I was quoted for Pirelli tyres he did not tell me which one he was installing and it was my mistake that I did not ask him which type within Pirelli tyres he was quoting me for.. He installed the cheaper version of the Pirelli tyres which cost £115.33 which is on the national (SCORPION VERDE ALL SEASON) while he quoted me for Pirelli winter tyres which are £190 so for 2 tyres it will cost £380 but he then gave me a discount of £30 !! so did it for £350. But in fact they ripped me for a total of £120 so in effect I would have got an additional tyre..I would never go anywhere close to these guys again...they will rip you off for anything...Ross is the guy who did this, so if he quotes anything search and double check before you commit. My mistake was I did not search and trusted the gentleman for what he quoted but in reality he defrauded me for 120£.. See for yourself the receipt and their own website.. when chatting with their rep asking abt price match then they start making a story that the one on website is different to what I have been quoted for.. while the tyre fitted and the receipt all say it is the SCORPION VERDE ALL SEASON... the tyre itself says its SCORPION VERDE ALL SEASON.. bunch of liars National tyres...I would not go to any branch of National tyres its a big scam...”
“Two brand new Barum tyres fitted on August bank holiiday 2017. Recently returned to national for puncture repair to nearside front. It has just been pointed out to me that I have an illegal tyre on nearside front now and it does not match Barum. I have locking wheelnuts. Disgusted.”
“A simple thing as an oil and filter change. Screwed up!! Booked on-line, but on arrival met with reluctance to do it. When they started they used a pneumatic tool to remove the plastic undertray (instead of lubricating and using a hand socket) and rounded the heads off 2 screws. They then tried to blame the last service operatives (SKODA...not really likely don't you think) and said they couldn't do it, and refunded my pre-payment.
I complained about the damage, but once my money was refunded they couldn't give a damn.
Truly abysmal service. By far the worst I have experienced by any business in 35 years of driving.”
