New Look Reviews

4.1 Rating 527 Reviews

82 %

of reviewers recommend New Look

Company Reviews

Questions

Metrics

4.1

Based on 527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Popular Questions:

Delivery

How does New Look deliver? How long does New Look take to deliver? Does New Look deliver on time? How is accuracy and good condition of items delivered by New Look?

Customer Service

How can I contact New Look? How quickly does New Look resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of New Look.

Visit Website

How quickly does New Look resolve customer queries?

Helpful Report

(3 days ago)

Greater than 50% of reviewers feedback is New Look takes over a week to resolve customer queries.

Helpful Report

(3 days ago)

100.00%

Industry Average

“ A big thank you to Nicola (New Look) Kilmarnock Store, Ayrshire. Nicola was so helpful in helping me to return a parcel. 10 out of 10 for Customer Service and looking after your customers in a lovely friendly manner x ”

- Gail

“ I wanted to say that I had excellent Customer Service in your Clevely’s Branch. ”

- Geraldine

“ Amazing customer service by Kate at Meadowhall/Sheffield branch. Super helpful and kind! Thank you once again! ”

- Libby

New Look Reviews

Customer Service - Good