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Online Insulation Ltd Reviews

4.7 Rating 1,294 Reviews
94 %
of reviewers recommend Online Insulation Ltd
Company Reviews Metrics Info
4.7
Based on 1,294 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Online Insulation Ltd Reviews

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

Visit Website

Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Andy Kitchener
Verified Buyer
“Great service from start to finish and product is exactly as it said perfect for my garden room. Would recommend”
Helpful Report
Posted 2 years ago
Athena Hubble
Verified Buyer
“Easy to order, competitive price and delivered on time as promised.”
Helpful Report
Posted 2 years ago
Stephen Muldowney
Verified Buyer
“Unfortunately they delivered a day later than agreed. Apart from that the delivery and condition of goods was excellent.”
Helpful Report
Posted 2 years ago
Robin Shields
Verified Buyer
“Good service and good price, have used a couple of times”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Knocked 1 star off for late delivery on Two occasions (this is the sort of supply and demand problem we are in at the moment). But the company responded to my emails and phoned me with information about the delays. I will use them again.”
Helpful Report
Posted 2 years ago
Mark Kernan
Verified Buyer
“Delivered items quickly and no damage whatsoever.”
Helpful Report
Posted 2 years ago
Philip Cockerell
Verified Buyer
“Good price and good service . A shame 3 or 4 of the panels were damaged from 27 ordered .”
Helpful Report
Posted 2 years ago
Hi Philip, thanks for your review. I can see that we delivered to you on 20.09.21 and haven't heard anything from you about any damaged boards. We give out customers 24 hours to check the materials delivered and report any issues with them. It's a shame you didn't let us know about the damages as we could have looked into swapping these for you.
Posted 2 years ago
Darran Bond
Verified Buyer
“Great fast delivery at a brilliant price. Only downside is I wanted to add extra insulation boards to my order which was split into 3 delivery’s. Instead of adding the 6 extra boards I had to cancel the insulation that hadn’t been delivered and re order with the extra boards. Worked in my favour as I got the delivery quicker and upgraded free of charge to better products.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Items turned up on time with a friendly driver .”
Helpful Report
Posted 2 years ago
David Prior
Verified Buyer
“Easy to order and delivered within 2 days. Much cheaper than the local merchants”
Helpful Report
Posted 2 years ago
Martin
Verified Buyer
“Quick & efficient at a competitive price”
Helpful Report
Posted 2 years ago
Nigel Clegg
Verified Buyer
“Got a date for delivery but turned up day aftet”
Helpful Report
Posted 3 years ago
Good morning Nigel, Thanks for your review Sincere apologies for the delay in your order.
Posted 3 years ago
Richard Vincent
Verified Buyer
“Very good service”
Helpful Report
Posted 3 years ago
Laura Harborne
Verified Buyer
“Made a mistake with delivery and we ended up waiting an extra week for some of the missing order. However the team were effective and friendly when contacted and did what they said they would do.”
Helpful Report
Posted 3 years ago
Jennifer Meakin
Verified Buyer
“Well priced and reliable delivery!”
Helpful Report
Posted 3 years ago
STEPHEN BURKE
Verified Buyer
“good quick delivery”
Helpful Report
Posted 4 years ago
Thank you for your order and review Stephen. We aim to provide the very best service online and glad to have made your experience worthwhile.
Posted 4 years ago
Engin Coban
Verified Buyer
“Delivery and services was good...product has been sat in wet weather clearly and so damp and smelly, other than that all good!”
Helpful Report
Posted 4 years ago
Thank you for your order and review Engin. Apologies for this inconvenience. We would love to hear from you again in the future to make sure it is a perfect experience for you.
Posted 4 years ago
William Peter
Verified Buyer
“Delivery was on my chosen day which was good but no phone call before to let me know.”
Helpful Report
Posted 4 years ago
Thank you for your order and review William. We pride ourselves on providing the best possible service for our customers.
Posted 4 years ago
Fiona Uzar
Verified Buyer
“No problems. Good price and service.”
Helpful Report
Posted 4 years ago
Thank you for your order and review Fiona. We appreciate your feedback and would love to hear from you again.
Posted 4 years ago
Andrew Hatfield
Verified Buyer
“Delivered on time by good driver 10-10 👍🏻”
Helpful Report
Posted 4 years ago
Thank you for your review and order Andrew.
Posted 4 years ago
Online Insulation Ltd is rated 4.7 based on 1,294 reviews
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