Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.73

4.7 Rating 1,431 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,431 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 30th July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rockwool Insulation, three packs damaged corners but still useable”

Helpful Report

Posted 1 year ago

“GOODS AS ORDERED”

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Posted 1 year ago

“Good service generally but after emailing yourselves on the morning of delivery it would have been nice to get a reply. Just to say thank you we have received your email and will deal with your request is all that was needed. But unfortunately nothing. Happy with transaction otherwise.”

Helpful Report

Posted 1 year ago

Dear Tony,Thank you so much for taking the time to leave us a 4-star rating for Online Insulation Ltd. We truly value your feedback and are glad to hear that you were generally satisfied with our service. We apologise for the lack of response to your email on the morning of delivery. We understand that a simple acknowledgment reaffirming that we received your email and would handle your request would have been greatly appreciated. We sincerely apologise for any inconvenience caused and assure you that we will make improvements to our communication process to avoid such occurrences in the future. We genuinely appreciate your loyalty as a customer and your understanding in this matter. If there is anything else we can assist you with, please feel free to reach out. Once again, thank you for your support and we look forward to serving you again.

Posted 1 year ago

“The time from order to delivery was fine. On the day the driver phoned ahead to give his intended ETA forty minutes beforehand. No issues with the delivery, the package was bulky but not too heavy. The panels are delicate and some were slightly damaged but as they will be covered this is not a big deal. I would use Online Insulation Ltd again.”

Helpful Report

Posted 1 year ago

Thank you for your 4-star rating of Online Insulation Ltd! We appreciate your feedback. We're glad to hear that the time from order to delivery was satisfactory and that the driver provided an ETA in advance. We apologise for any slight damage to the panels, but we're glad to know that it's not a big concern since they will be covered. We look forward to serving you again in the future.

Posted 1 year ago

“Good products, good prices and great delivery service”

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Posted 1 year ago

Thank you, Michael, for your 4-star rating of Online Insulation Ltd. We are delighted to hear that you are satisfied with our good products, good prices and great delivery service. We value your feedback!

Posted 1 year ago

“Good prices, delivered the product on the specified day, I gave 4*, no answer for any messages about the product packaging. (kingspam it comes in packaging, and I asked if I can get extra 1-2 pieces)”

Helpful Report

Posted 1 year ago

Thank you for your 4 star rating of Online Insulation Ltd. We are glad you found our prices to be good and that the product was delivered on the specified day. We can’t see any messages from you asking to add to your order but the materials ordered is only supplied in full packs so we would not be able to add a single sheet to your order. Thank you for your feedback!

Posted 1 year ago

“Very efficient and reasonably priced company. Delivery arrived in good condition as scheduled.”

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Posted 1 year ago

Thank you, Paul, for your 4 star rating of Online Insulation Ltd and for your words of encouragement. We are delighted to know that you found our company to be very efficient and reasonably priced. We are also glad that your delivery arrived in good condition as scheduled.

Posted 1 year ago

“Easy to order fast delivery but let down by driver refusing to help unload the sixteen sheets of insulation.”

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Posted 1 year ago

Thank you, Gary, for your 4-star rating of Online Insulation Ltd. We're sorry to hear that your delivery experience with us was not perfect due to the driver refusing to help unload the insulation sheets. We really value your feedback and will certainly use this to ensure that a similar situation does not arise in the future. Thank you again for taking the time to share your experience with us.

Posted 1 year ago

“Delivered as promised just will be great to know some time window. Boards are ok no issues.”

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Posted 1 year ago

Thank you so much for your 4 star rating of Online Insulation Ltd. We're glad to hear you received your order as promised! Unfortunately we are unable to book timed deliveries, but it's great to hear that the boards arrived without any issues. Again, thank you for your kind words!

Posted 1 year ago

“The right product deliverd as orderd excellant delivery driver on time no fuss no mess”

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Posted 1 year ago

Thank you so much for rating Online Insulation Ltd 4 stars! We are so pleased you were satisfied with the product you received and the delivery service provided. Your kind words will certainly be shared with our delivery driver. We look forward to serving you again in the future!

Posted 1 year ago

“Very efficient and a great price, only the delivery cost is a bit high £60”

Helpful Report

Posted 1 year ago

Thank you so much Rosalie for your 4-star rating of Online Insulation Ltd! We are so glad to hear that our service was efficient and that your were satisfied with the price of your purchase. We appreciate you being a loyal customer and are glad that we could assist you again with your insulation needs. Thank you for your feedback on the delivery cost as well, we always strive to provide the best pricing possible. The charges are based on order value with orders under £200 plus vat having a £60 charge.

Posted 1 year ago

“Delivered as promised”

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Posted 1 year ago

Thank you, Dave, for your 4 star rating of Online Insulation Ltd. We are thrilled to know that we have met your expectations and that you have been a repeat customer. We are so happy that our products have been delivered as promised. Your custom is invaluable to us. Thank you!

Posted 1 year ago

“Good prices and fast delivery. The driver was very helpful during unloading. My only small criticism is, it would have been good to have had a confirmed delivery date and/or time beforehand”

Helpful Report

Posted 1 year ago

Thanks for your review Christopher. It looks like you should have received the following email from us to your info@ email address. This may have perhaps ended up in your spam folder... Thank you for choosing Online Insulation. Please see the attached invoice and check the details for your recent purchase are correct. Your delivery is booked for 16.05.23

Posted 1 year ago

“Excellent service ordered Sunday delivered Tuesday suggest you have a delivery option of any day when it makes no difference to customers but could save you transport costs.”

Helpful Report

Posted 2 years ago

Thank you so much Robert for giving us a 4 star rating of Online Insulation Ltd! We greatly appreciate your kind gesture. Additionally, we thank you for your suggestion regarding the delivery options. We always make the best efforts to ensure that our customers are satisfied with our service and sincerely appreciate your loyalty as a repeat customer.

Posted 2 years ago

“Products and prices are fine. Correspondence from the company are fine. Delivery fine. The only issue i have had with the 2 x orders i have placed is the 'payment'. Both times i had issues making the payment/ payment declined etc. Took me hours to sort out and tried numerous accounts. To the point where i almost gave up and just purchased locally at a builders merchant. The only reason i did not, is that the builders merchants prices were way too expensive compared to Online Insulation sales”

Helpful Report

Posted 2 years ago

Thank you for your 4-star rating of Online Insulation Ltd., Carl! We truly appreciate your loyalty as a repeating customer and we are glad that our products, prices, correspondence, and delivery were all fine for you. We are sorry for the issues you had making your payments for the two orders; we understand how much time and effort it can take to sort it out and we commend you for not giving up! Thank you for keeping us in mind.

Posted 2 years ago

“FINE EARLY DELIVERY ,HELPFUL DRIVER VERY PLEASANT GOOD PRODUCT”

Helpful Report

Posted 2 years ago

Thank you so much for your generous 4-star rating of Online Insulation Ltd. We appreciate the kind words about our 'Fine Early Delivery', our 'helpful driver' and our 'very pleasant' product.

Posted 2 years ago

“All good received today.”

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Posted 2 years ago

Thank you so much for your 4-star rating of Online Insulation Ltd! We're glad to hear you were satisfied with the insulation we provided. We also appreciate your business. Thanks again for your kind words!

Posted 2 years ago

“Quick delivery & competitive price. Would buy from again. Would be handy if we had a call from delivery driver with an estimated time.”

Helpful Report

Posted 2 years ago

Thank you so much for your 4-star rating and your kind words. We greatly appreciate your support. We are particularly grateful that you chose to buy from us again, especially with a good experience. We will pass on your feedback about call from delivery driver with estimated time for future improvements. We are glad that you have enjoyed our quick delivery and competitive prices. Thank you!

Posted 2 years ago

“Great quality, speedy delivery.”

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Posted 2 years ago

Thank you so much Elton for rating Online Insulation Ltd with 4 stars! We appreciate your feedback and are delighted to hear your positive review of our great quality and speedy delivery.

Posted 2 years ago

“Delivered when they said they would and all correct. I would use them again.”

Helpful Report

Posted 2 years ago

Thank you for your 4 star rating of Online Insulation Ltd, Lorraine. We are glad to hear that you were satisfied with our delivery and that the products fit your needs. We would be delighted to serve you again. Thank you for choosing Online Insulation Ltd.

Posted 2 years ago

Online Insulation Ltd is rated 4.7 based on 1,431 reviews