ozwashroom Reviews

Name: ozwashroom
Rating: 4.43

4.4 Rating 1,391 Reviews

86 %

of reviewers recommend ozwashroom

4.4

Based on 1,391 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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ozwashroom 5 star review on 13th December 2024

Michelle Sellwood

ozwashroom 4 star review on 21st April 2021

Glenn

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“postage expensive, half the price of product. Timely delivery.”

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Posted 3 years ago

Hi Vicki, that is our standard shipping fee. We are in Mulgrave, so in future you could collect it here for no charge ? I can organise it for you. Regards Ian

Posted 3 years ago

“Product is perfect for our need. Delivery took longer than expected. Also: -price could be better. -person who answered the query was not very knowledgeable of the product. Overall, good service”

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Posted 3 years ago

Thanks we try, Regards Ian

Posted 3 years ago

“as described and good quality, delivered promptly thanks”

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Posted 3 years ago

Thank you Conrad, Regards Ian

Posted 3 years ago

“Happy with prompt service”

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Posted 3 years ago

Thanks Diane, Regards Ian

Posted 3 years ago

“Great products”

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Posted 4 years ago

Thanks Rose, Regards Ian

Posted 3 years ago

“Great product but took forever to deliver.”

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Posted 4 years ago

Hi Sue, Thanks. Sorry for the extra delivery time. Let down by supplier and couriers. Regards Ian

Posted 4 years ago

“Good service, fast turnover”

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Posted 4 years ago

“Delivery time was short and tracking was good”

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Posted 4 years ago

“Tracking order and getting accurate ETA was a little difficult, otherwise all good.”

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Posted 4 years ago

Hi Peter, Thanks for the positive review. Yes Estimated Time of Arrivals are difficult to nail down. Regards Ian

Posted 4 years ago

“Prompt delivery and appears of good quality. Easy to order and competitive prices”

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Posted 4 years ago

Hi thanks, for the nice review. Regards Ian

Posted 4 years ago

“Prompt and efficient service”

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Posted 4 years ago

Thanks Graham, Regards Ian

Posted 4 years ago

“Oz Washroom service was Good, but the courier company (Fastway) you used are unreliable with VERY POOR service.”

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Posted 4 years ago

Thanks from Ozwashroom, sorry about courier service. Regards Ian

Posted 4 years ago

“Thank you for the opportunity to write a review, however I am still waiting on the items so cannot accommodate.”

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Posted 4 years ago

“Delivery was not on time. But quality is good”

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Posted 4 years ago

Hi Anna, You should have got your order on the 5th of Jan ? Please contact me on 1300652715 if there is any problems. Regards Ian

Posted 4 years ago

“I was very pleased with most aspects of the service --- fast responses by email, very fast delivery time etc. I hadn't realised delivery was by courier which we've had problems with before. We have a locked gate and delivery was by dropping the parcel over the gate onto the drive. It would have been far preferable if some arrangement had been made prior to this --- a phone call to come out etc. It could have poured rain or we may have been away for days. If those difficulties could be overcome I'd certainly buy again.”

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Posted 4 years ago

Hi, sorry about that bad courier service we are always trying to improve our service but are sometimes let down by there bad practises. If you gave me some details I could place a complaint to them ? Regards Ian

Posted 4 years ago

“product exactly as described. Was disappointed in the communication and delivery time. Item was "in stock" when purchased on line however after waiting 3-4 days for delivery I contacted office to be then told it was on back order.”

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Posted 4 years ago

Hi David, I'm very sorry about the product 700 series lock set not being in stock when you ordered it. It took a bit longer than we hoped to arrive to us. Regards ian

Posted 4 years ago

“Quick response.”

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Posted 4 years ago

Thank You Anubhav. Regards Ian

Posted 4 years ago

“Great product at a great price and delivery was quick. My only issue was that I asked for one of the arms for my shower curtain rail to be cut shorter on order comments, but it was not cut.”

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Posted 4 years ago

We do apologise for that but we don't cut the shower rail in house, as that might create issues during installation if it wasn't fit for the purpose. Regards Richard

Posted 4 years ago

“Your system was easy to order online. You delivered nice and quickly. You have the products in stock.”

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Posted 4 years ago

Thank you Neal.

Posted 4 years ago

“We are delighted with our purchase from you the service was excellent 10 out of 10 !!! The product also appears top be excellent as well ! Thank you Ted Page.”

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Posted 4 years ago

Thanks Ted. 10/10 is fantastic

Posted 4 years ago

ozwashroom is rated 4.4 based on 1,391 reviews