ozwashroom Reviews

Name: ozwashroom
Rating: 4.42

4.4 Rating 1,296 Reviews

86 %

of reviewers recommend ozwashroom

4.4

Based on 1,296 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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ozwashroom 4 star review on 21st April 2021

Glenn

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery and appears of good quality. Easy to order and competitive prices”

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Posted 3 years ago

Hi thanks, for the nice review. Regards Ian

Posted 3 years ago

“Prompt and efficient service”

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Posted 3 years ago

Thanks Graham, Regards Ian

Posted 3 years ago

“Oz Washroom service was Good, but the courier company (Fastway) you used are unreliable with VERY POOR service.”

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Posted 3 years ago

Thanks from Ozwashroom, sorry about courier service. Regards Ian

Posted 3 years ago

“Thank you for the opportunity to write a review, however I am still waiting on the items so cannot accommodate.”

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Posted 3 years ago

“Delivery was not on time. But quality is good”

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Posted 3 years ago

Hi Anna, You should have got your order on the 5th of Jan ? Please contact me on 1300652715 if there is any problems. Regards Ian

Posted 3 years ago

“I was very pleased with most aspects of the service --- fast responses by email, very fast delivery time etc. I hadn't realised delivery was by courier which we've had problems with before. We have a locked gate and delivery was by dropping the parcel over the gate onto the drive. It would have been far preferable if some arrangement had been made prior to this --- a phone call to come out etc. It could have poured rain or we may have been away for days. If those difficulties could be overcome I'd certainly buy again.”

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Posted 3 years ago

Hi, sorry about that bad courier service we are always trying to improve our service but are sometimes let down by there bad practises. If you gave me some details I could place a complaint to them ? Regards Ian

Posted 3 years ago

“product exactly as described. Was disappointed in the communication and delivery time. Item was "in stock" when purchased on line however after waiting 3-4 days for delivery I contacted office to be then told it was on back order.”

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Posted 3 years ago

Hi David, I'm very sorry about the product 700 series lock set not being in stock when you ordered it. It took a bit longer than we hoped to arrive to us. Regards ian

Posted 3 years ago

“Quick response.”

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Posted 3 years ago

Thank You Anubhav. Regards Ian

Posted 3 years ago

“Great product at a great price and delivery was quick. My only issue was that I asked for one of the arms for my shower curtain rail to be cut shorter on order comments, but it was not cut.”

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Posted 3 years ago

We do apologise for that but we don't cut the shower rail in house, as that might create issues during installation if it wasn't fit for the purpose. Regards Richard

Posted 3 years ago

“Your system was easy to order online. You delivered nice and quickly. You have the products in stock.”

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Posted 3 years ago

Thank you Neal.

Posted 3 years ago

“We are delighted with our purchase from you the service was excellent 10 out of 10 !!! The product also appears top be excellent as well ! Thank you Ted Page.”

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Posted 3 years ago

Thanks Ted. 10/10 is fantastic

Posted 3 years ago

“The process was easy and painless. Delivery good especially for these covid times”

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Posted 3 years ago

Thank You Trevor

Posted 3 years ago

“Service good However delivery costs are high”

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Posted 3 years ago

Hi Nik, Orders over $179 usually have no delivery costs. Regards Ian

Posted 3 years ago

“yea seem to do the job OK and are happy enough.”

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Posted 3 years ago

Hi Pat, thanks for the review and if we can anyway make you more happier let me know on 1300 652 715 Regards Ian

Posted 3 years ago

“The delivery was quite reasonable, the package was well protected. The only problem was - it was not what I intended to order. I wanted a 900*300 stainless steel shelf, but somehow ordered the above. I phoned the Office, and was told that return postage would be at my cost and that there was an additional handling cost. I re-wrapped the item, as good as how it came to me, paid for postage. So, I will wait till it arrives back to OzWashroom and wait for a refund.”

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Posted 3 years ago

Hi John, We will keep you informed on the handling of this item when it arrives back to us. Regards Ian

Posted 3 years ago

“Found the products that I needed at reasonable prices although the courier cost was quite expensive. Had initial difficulties with the online order but called direct and got the issue sorted out. The staff member was quite helpful. Once the order was in the delivery was fairly quick and I am very happy with the products and they were in perfect condition when delivered.”