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National Pen Company Reviews

1.2 Rating 196 Reviews

4 %

of reviewers recommend National Pen Company

Company Reviews

1.2

Based on 196 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email

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866-388-9853

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National Pen Company 1 star review on 15th May 2024

National Pen Company 1 star review on 21st December 2023

National Pen Company 1 star review on 21st December 2023

National Pen Company 1 star review on 21st December 2023

National Pen Company 1 star review on 11th December 2022

National Pen Company 1 star review on 29th October 2022

Jeff Buffington

National Pen Company 1 star review on 25th August 2022

1

Anonymous

Anonymous // 01/01/2019

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“This is the worst company ever. It is the 4th time they just cancel an order after 3 full weeks of no communication and them having a hold in my credit card with the full payment. I will give it a 0 star if posible. They offer the products with a promotion, and when they can not fulfill the product at the price offered they just cancel with out further communication. Worst thing they still advertising the product in their website”

Posted 2 years ago

“Completed a rush order which was supposed to be 48 hours. Now it's 2 weeks later and customer service said hopefully I get it by next Monday. "Yeah our website says 48 hours but it really depends on UPS which can take 3 weeks." Had NO promotional items at my event. What a joke.”

Posted 2 years ago

“Terrible company to deal with, placed an order, approved the text, never received and was told the company cancelled my order yet offered zero communication to myself and left me hanging wondering where my order was. Now I have an event coming up with no product to use to promote my business.”

Posted 2 years ago

“National Pens scammed me on an order. I only made one order but they sent and charged me for two. I called the company but they said I must have ordered both. They have two charges, for two separate dates, both in my name. I paid for one order because it was paid at the time of transaction using the credit card but refused to pay for the second, offering to send back the unopened package that I didn't order. They sent a collection agency after the money. Do not order from National Pens. At first, I though maybe it was a mistake on their end but after looking at some reviews I came to realise they had done the same thing to others. It's no mistake...it's a scam!”

Posted 2 years ago

“Absolutely the shadiest customer service I have ever experienced. I placed an order for $86.50. I never received a confirmation email or an order number but my bank account was immediately charged. When I logged on to my account to check the status of my order, it said I had no order history. I sent three emails to the company, no response. A few weeks of waiting for my order, I finally called. The first agent hung up on me. The second agent said my order was out of stock and gave me a refund. I waited 10 days and no refund so I called again. The third agent said if my order wasn’t fulfilled then the transaction would’ve been a pending charge that eventually fell off. Which I knew was a lie so I called my bank and they confirmed that I was indeed charged for the $86.50. I then had to call National Pen for the fourth time and spoke to someone who actually used a refund which I received that same day. DO NOT order from this company.”

Posted 2 years ago

“These People keep harassing me for an order that I already cancelled, placed an order for father's day back in May I believe this year, the day came for father's day for our church and didn't get the order which I had already cancelled, however, they shipped the order few months after father's day had already been over. please have this company stop harrasing me.”

Posted 2 years ago

“100 Themed Stemless Glasses Ordered 7/27/21 100 Themed Stemless Glasses Confirmed 7/28/21 100 Themed Stemless Glasses FINAL CONFIRMED 8/3/21 Estimated Production from FINAL CONFIRM... 5 DAYS... 100 Themed Stemless Glasses Supposedly Shipped 8/26/21 100 Themed Stemless Glasses with NO TRACKING PROVIDED 100 Themed Stemless Glasses NOT HERE 9/6/21 100 Themed Stemless Glasses MISSING FROM TABLE SETTING 100 GUESTS WONDERING WHY THEY'RE DRINKING OUT OF SOLO CUPS??? SO AM I!!!”

Posted 2 years ago

“placed order for pens; they leaked and I sent 30 pens back, waiting, then you sent the same defective pens. The second time I called and the girl assured me a refund was coming and I could just trash the pens or whatever. I called later in the day because I noticed the shoddy customer service, then the second girl, who would not give her name, was giving me grief and stalling my refund, now wanting more pens to be sent back. I was disgusted after so much wasted time and aggravation, and just demanded my money back. She hung up the phone. I called again and spoke to another girl , and again after that, and I just want my refund and no more trouble. Please have a MANAGER CALL ME to discuss this. Thank You”

Posted 2 years ago

“I placed an order for a small amount of product so I could view the quality and imprint on it not knowing I could get one sample. When I went to return the product and place an order with the imprint they would not take back the product and have terrible customer service folks answering the phones. Who only wanted me to place yet another order. It states on their site that they take back product that is not printed but only under their terms. They just lost a customer over $100 which is not very savy. I would never recommend this company to anyone wanting custom items.”

Posted 2 years ago

“Incorrect telephone number on pens. Customer service no help at all. DO NOT order from this company. You will regret it!!”

Posted 2 years ago

“1 star only because I had to. My order came and instead of receiving 400 pens of assorted colors, I have 200 red and 200 purple. No contact was made ahead of time to see if I would like to change my order because stock was low. I emailed customer service but after more than a week no one has responded. I called today only to be hung up on by the customer service person who tried to tell me they only have to give me 3 colors (but didn't) which is not stated on their website. Called again, this time was told stock was low and couldn't be filled, no procedure in place to tell you this should you want to cancel your order. Only willing to reduce the cost of the order NOW that I have called!! What will I do with 400 pens in only 2 colors? Never ordering here again! Look at all the bad customer service in this month alone. This company has some firing to do to clean house before no one is interested in their products. I agree with David below incompetent, disorganized, and boy are those customer service people arrogant!! The one I sent an email picture to had the nerve to email me back her sassy snotty reply.”

Posted 2 years ago

“They received our order confirmation on May 25th, and over the course of the next month, they canceled our order four times and did not know why. We would call, they would tell us the order was canceled, and when we asked why they said, we don't know, but we will get the order re-entered. I asked to speak to someone from management many times. I was promised management would call me back. I never received a call from anyone in management. Three weeks later, we finally received the order, and the imprint was wrong, despite the imprint proof being sent to us and approved. Then another week later, on June 28, we finally received the pens with the correct imprint. The only way this company can be accurately described is incompetent, disorganized, unprofessional, and arrogant! I will never order from them again, and I will actively tell potential customers not to waste time and money with this hot mess posing as a promotional pens company.”

Posted 2 years ago

“My school district has ordered from National Pen Company for several years now and we have always been satisfied with their service. However, most recently we did not receive extraordinary customer service from the front line staff. I personally reached out to the CEO of the company Peter Kelly and he made sure that my concerns were addressed. Lindop School District 92, Broadview, will be a customer for life. Thank you National Pen Company CEO Peter Kelly for making it known that your customers do matter. Thank you, Dr. Jackson, Superintendent”

Posted 2 years ago

“Horrible customer service. Incompetent and unprofessional !!!!!! Send us 700 bags improperly printed after 9 weeks of back and forth with an approved Proof they still got it wrong. They refuse to fix the issue, or refund us. DO NOT DO BUSINESS WITH THEM !!!”

Posted 2 years ago

“Scam. You will get re-billed with a 30% late fee. There are other options. Shop around.”

Posted 2 years ago

“I am doing a bad review on this company,usually I don't like to do this, but my encounter was bad. I place an order for Pens & a diary for my church Father's Day which is tomorrow, I placed the order about 2wks ago, I waited to receive the order last week to no avail, I then called this Monday and spoke to a very nice lady who told me that the Pens that I ordered were out of stock but no one had communicated this with me,she then replaced with similar pens for the same price,however, today is Saturday,tomorrow is Father's Day, the order hasn't arrived and no communication whatsoever, we had to shop for an alternative gift to give tomorrow for Father's Day.Not a reliable company.I don't recommend.”

Posted 2 years ago

“I placed an order a month ago for an expo I am doing. Never received any correspondence from them until I called to check last Friday. I was the told that no one called or sent me the confrontation email as they were supposed to. I was then promised rush service and next day shipping. Get two emails the next day for the orders, they’re shipped ground and won’t be here until next week… After the expo. Called and was basically told that there were no noted that show this, yada yada. This is my first expo and now I’m assed out with nothing to have at my booth. The lack of empathy or account is disgusting and I will never do business with them again. Cheaper isn’t always better.”

Posted 2 years ago

“National promised delivery of product and charged me for branded products. Placed order over 2 months before my event, 3 weeks prior they say that I will not receive my order in time because they didnt have enough inventory.”

Posted 2 years ago

“We ordered a large quantity of mugs after being reassured they've not had any issues with them. After following up with clients that received the mug, we found out that almost every mug holds water in the casing after the 1st wash. I contacted our rep with National Pens regarding this then was rerouted to a different dept. I had to leave several messages before anyone contacting me back, even after contacting the rep again. When we got a call back we were told we would have to send a minimum of 15 mugs with the water in the casing back to Nat'l Pens to be evaluated for a possible partial refund. I had to contact customers to see if I could retrieve these mugs! When I contacted Nat'l Pens back regarding this, then the number changed from 15 to at least 45. Now since Covid, they don't answer their phones. I have left multiple messages. The rep I originally had no longer works there. I'm stuck with 200+ mugs that are JUNK that I spent close to $1000 on. And evidently am never receiving any kind of refund. Do NOT recommend!”

Posted 2 years ago

“wrong sending, i send it back and an oscure threat folowed. they want me to pay for something i haven't. They use gangster practices to get money even when they don't have right no more. it is a firm run by bandits”

Posted 2 years ago

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National Pen Company is rated 1.2 based on 196 reviews