Name: PreciousLittleOne
Rating: 3.98

“Pre ordered a cot in august was delivered in September. Went to build it and park was cracked. Emailed numerous times to which their reply was always that they hadn’t recieved pictures (sent them 4 times) trying to blame the couriers and the state of the box. escalated to PayPal they’ve now said they’ll refund it but I have to pay to send it back! Rubbish customer service and will not be getting my business again.”

Helpful Report

Posted 4 years ago

“Please anyone who has had a bad experience with preciouslittleone.com make a complaint to trading standards through the citizens advice website. We need to make this company cease trading. They are morally wrong and giving so many expecting parents extra stress because of there terrible business ethics.”

Helpful Report

Posted 4 years ago

“Awful awful awful. Do not order from this company. We received a faulty nursing chair in September and they have still failed to collect it, or replace it. Empty promises about collection, auto email responses, no personal replies to emails or pick up of the telephone (despite suggesting you should call them to resolve) or return of telephone messages. Truly disgraceful behaviour this company has no conscience around the stress they are causing expectant mothers given they are selling newborn products.”

Helpful Report

Posted 4 years ago

“Please do not use this company. I waited over 3 months for a cot bed to be dispatched. They take your money then fob you off with dispatch dates, as the item is not even at their warehouse for dispatch. They blame the manufacturer, and their customer service is shocking. Please save yourself the stress and go to a different shop for your baby things. I had to contact trading standards in the end!”

Helpful Report

Posted 4 years ago

“Ordered a travel system worth £300, only too receive a car seat, phone line won’t connect and the times I did get through I got rushed off the phone and same excuse, am due in December and £300 down, absolutely disgusting to take peoples money when they are trying to to start a family or add to their family! I don’t know what to do about it ... will be contacting my bank and Freud department!! So annoyed! Love it how people think they are made of money and can just easily replace this amount ... vile people.”

Helpful Report

Posted 4 years ago

“DO NOT USE AT ANY COST. THIS IS THE MOST DREADFUL COMPANY I HAVE EVER DEALT WITH. DISGUSTING CUSTOMER SERVICE AND A COMPLETE DISREGARD FOR CONSUMER RIGHTS. I ordered a rocking chair which was not suitable and attempted to return it. The entire process took over 2 months due to their incompetence. They then deducted £33 from my refund. I was aware that there was a cost to return the item - £16.50 as stated on their website but according to them, as it was returned in two boxes (they sent it in 2 boxes) it was deducted twice. Their own website states £16.50 per item, not per box. I have never had to deal with a company with such awful customer service before and I will never ever use them again. I hope everyone else reads the awful reviews on this company before placing an order.”

Helpful Report

Posted 4 years ago

“Bought a pushchair with them. The pushchair was broken. They took 3 weeks to say they would fix it and one more week to send a label for collection. Then, one day before the collection they said that the fix will cost £119... DO NOT BUY HERE!”

Helpful Report

Posted 4 years ago

“Quite a few queries and only way to contact is by email. And it takes forever for a reply!”

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Posted 4 years ago

“Do not recommend buying. I purchased a set with a car seat in and the car seat handle / roll bar completely snapped off whilst carrying my baby! My friend had this car seat for her baby and the same happened to hers. They told her it was a faulty batch that needed recalling but mine was a different batch number so thought mine would be safe. After further investigation I found more recalls for different batch numbers. Obviously not a safe product however precious little one will not refund any money. They think a replacement seat is the best option even though I have completely lost confidence in its safety as it is a recurring fault. Not good when it’s a product which could be the difference between life and death. So much for “precious little one”!”

Helpful Report

Posted 4 years ago

“Absolutely DISGUSTING customer service! I would never use this website every again and never recommend it to anyone. Having waited for the delivery of a Cot package for months, to have to chase for the delivery and receive damage goods. I had to speak directly to the supplier to sort it out because this website didn’t want to help even though I bought through them. To have the delivery come on multiple days where I had to take 5 different days off work and lose money and this website would not compensate me for. I thought I’d give the company a second chance and order a mattress and again I had to wait an extra month for delivery despite the delivery time being a month earlier, and once again I had to contact the supplier because this website were taking their sweet time to do anything whilst I was heavily pregnant and stressing out. This website gave me wrong delivery dates so again I had to lose money and waste time taking time off work on multiple days. Their customer service team take forever to get back to you despite calls and emails complaining. When I complained to this company about compensating me for some of this wasted time and money, they have the cheek to tell me they did what they were suppose to do despite me having to sort it out with the supplier because they are unable to do their jobs properly. I wouldn’t have any customers left if I treated my customers like these people do and I’m surprised they are still in business. I even had to dispose of the large damaged item myself.”

Helpful Report

Posted 4 years ago

“Recieved totally different hooded towel Nothing like the image shown. Very poor quality to use on a young baby. Only offered 10% refund. Very poor communication. Phone line is fraud, dont answer.”

Helpful Report

Posted 4 years ago

“Totally different hooded towel sent. Nothing like image shown. Really poor quality to use on a baby. Only offered a 10% refund. Very poor communication.”

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Posted 4 years ago

“Horrible company to order from. I ordered a buggy board for Uppababy Cruz V2 and they sent me a different one for Cruz V1 which is not compatible with my buggy. Apparently the Cruz V2 buggy board is not yet released in the UK (I found out too late). So they are advertising a product that doesn't exist and sending wrong items. They also charged me for the V2 buggy board £120 while the V1 was priced at £95. When I asked for a refund they didn't even acknowledge their mess up and just asked me to return within 14 days at my expense as if it was a change of mind at my end and the product was good. No customer service and nowhere to contact them or complain. The number they list is always busy or switched off. These guys are borderline scammers. Order # 2121078”

Helpful Report

Posted 4 years ago

“Horrible company to order from. I ordered a buggy board for Uppababy Cruz V2 and they sent me a different one for Cruz V1 which is not compatible with my buggy. Apparently the Cruz V2 buggy board is not yet released in the UK (I found out too late). So they are advertising a product that doesn't exist and sending wrong items. They also charged me for the V2 buggy board £120 while the V1 was priced at £95. When I asked for a refund they didn't even acknowledge their mess up and just asked me to return within 14 days at my expense as if it was a change of mind at my end and the product was good. No customer service and nowhere to contact them or complain. The number they list is always busy or switched off. These guys are borderline scammers. Order # 2121078”

Helpful Report

Posted 4 years ago

“Don't ever deal with this company,they have let me down twice.They don't answer emails,their phone number is incorrect,no way of getting in touch,I hope I get my money back,but doubt it! Major rip off,I can't describe how angry I am with them,so upset ,never again! Their delivery co Yodel can't register the tracking no,so try that says it all.”

Helpful Report

Posted 4 years ago

“Purchased a travel cot and high chair from this company, received the travel cot within the promised time frame however the high chair was considerably delayed, once finally received started to put the item together only to notice that instead of a right and left arm I had two of the same side, so the high chair can not be used. I tried to contact the company via email and am still waiting to hear back and conveniently their phone lines are now down. I feel really let down and am still without a high chair nearly a month after ordering despite being promised 2-4 working day dispatch. Completely dissatisfied!”

Helpful Report

Posted 4 years ago

“Terrible customer service. I ordered a car seat that they advertised as suitable from 4 months. When I received it and set it up its actually from 4 years (instruction manual also states from 4 months) they have updated their website to advertise it with weight and not age and are not exchanging it. Terrible company.”

Helpful Report

Posted 4 years ago

“I ordered a trike on May 29th thinking it would arrive by August 6th for my granddaughters birthday I sent email looking for it beginning of July to be told it wouldn't arrive til August 31st I looked around to see if anyone else was selling but I would have to wait being a new customer I have complained to be told it is to do with Corona Virus I hope against hope that it will arrive by August 31st but will not hold my breath”

Helpful Report

Posted 4 years ago

“I bought a set of tummi bambini set for over £800 about 6 months ago. The changing chest drawer has dents in it and looked second hand and damaged. When I raised this initially with Precious Little One they asked me to contact Tummi Bambini directly. Tummi Bambini sent me a part but it was the wrong part and didn’t resolve the problems. The drawers are not aligned properly, the quality of the wood and the way it assenbled together was very cheap. Thw customer service has been so poor. For the last 6 months I have been trying to get a refund and return these items but I have not been successful. I keep getting passed on from one person to the other. My baby has now arrived and I have had to buy another set for him but I still have this product sitting there unused. Precious Little One has now offered me 50% refund AND they want to come and collect the items so they expect me to loose around £400 for nothing when it has been their fault all along that I haven’t been able to use these items. I would not recommend Precious little one at all or Tutti Bambini at all. When something goes wrong they are not interested at all. Stay away from them”

Helpful Report

Posted 4 years ago

“I bought a set of tummi bambini set for over £800 about 6 months ago. The changing chest drawer has dents in it and looked second hand and damaged. When I raised this initially with Precious Little One they asked me to contact Tummi Bambini directly. Tummi Bambini sent me a part but it was the wrong part and didn’t resolve the problems. The drawers are not aligned properly, the quality of the wood and the way it assenbled together was very cheap. Thw customer service has been so poor. For the last 6 months I have been trying to get a refund and return these items but I have not been successful. I keep getting passed on from one person to the other. My baby has now arrived and I have had to buy another set for him but I still have this product sitting there unused. Precious Little One has now offered me 50% refund AND they want to come and collect the items so they expect me to loose around £400 for nothing when it has been their fault all along that I haven’t been able to use these items. I would not recommend Precious little one at all or Tutti Bambini at all. When something goes wrong they are not interested at all. Stay away from them”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

PreciousLittleOne Reviews