Primrose Reviews

Name: Primrose
Rating: 1.28

1.3 Rating 650 Reviews

6 %

of reviewers recommend Primrose

Company Reviews

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Metrics

1.3

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Primrose 5 star review on 26th June 2020

Gillian

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered mybgoods on the 24th April..the money was taken out of my account on that day..I have emailed several times and havent even had a single response..their phone number is unavailable. Absolutely shocking and unacceptable. 5 weeks later..and still nothing.. Terrible I will never have anything from them again. I want my money back.”

Helpful Report

Posted 5 years ago

“Sickening Service - BEWARE do not to buy from these Non- caring customer servive people. I Ordered and paid £1200 over two months ago. They did not deliver - I called and called and called - no help - I sent email after email - No joy! - Then I reported to the VISA company - then they delivered within 3 days - BUT some boxes were missing. Two days later, one more box arrived - STILL parts missing. So I called and called and called and emailed and emailed - NOTHING. no reply at all. Disgusting customer service. COVID is no excuse as my own business always answers to customers, even remotly. I can now not return the product. I have again reported to VISA. They will action in 30 days. In addition I have taken out a court action £70to recover the money and time taken.. And have to place the furniture in storage. In the meantime I have purchased other garden furniture. Next week I will drive to their office, as lockdown is opening. BAD, BAD, BAD. A simple email, phone call would have helped. grrrrrrrr. Thank goodness I paid by VISA protection and have distant selling laws on my side.”

Helpful Report

Posted 5 years ago

“Quality of plants was very good just the service was horrendous. Not able to get a reply by phone, email or website contact page.”

Helpful Report

Posted 5 years ago

“Dreadful company. Placed an order on 18th April, 1 of 3 plants arrived 1st May, submitted an enquiry via their contact regarding the other 2 plants, received automated response. Have forwarded enquiry 3 times, no reply and still waiting for 2 plants......total rip off, disgraceful customer service....AVOID LIKE THE PLAGUE!!!!!”

Helpful Report

Posted 5 years ago

“Terrible, rotten.. 100% the worst company i have ever dealt with. If you dont want to get ripped off and your money stolen.....stay away from Primrose”

Helpful Report

Posted 5 years ago

“Rubbish. No plant. No response. No customer service at all.”

Helpful Report

Posted 5 years ago

“Over 6 weeks since my order and payment. Their websites said 5-7 days for delivery but the website later stated 2 week due to Covid 19 (fair enough). But, it has now been over 6 weeks since my payment and no reply to emails. Now my garden looks a sorry sight and so does my bank account! Appalling service!!!.”

Helpful Report

Posted 5 years ago

“DO NOT use this company. Ordered plants on 1st April by 29th April refund requested as plants had still not arrived & the company had not responded to me emails. My request for a refund was completely ignored, but the plants were eventually sent on 15th May & were dried out shriveled & not fit for purpose. They ignored my request for a refund & sent substandard pants. I will NEVER EVER use this company again. SHAME ON YOU.”

Helpful Report

Posted 5 years ago

“I also ordered 6 plants for the price of 5 plus a bag of compost in March, with an expected delivery in April. Eventually, last week, 5 plants turned up. I have had a series of generic emails announcing a refund on goods ordered but not delivered but no refund and no sign of the rest of my order. So glad the local garden centres have reopened, won't be ordering online again. I know things are hard for companies but I can't help but be disappointed by this experience.”

Helpful Report

Posted 5 years ago

“Wish I could put zero stars....... DONT BUY FROM THIS COMANY! I ordered two tomato plants and was expected a delay due to demand but the service has been worse than I’ve ever experienced before. After numerous emails I’ve receive a very late delivery of half my order, no sign of the other half and even thought I’ve requested a refund for the plant that hasn’t been delivered they just ignore the requests. It seems they have treated everyone the same which is just THEFT!”

Helpful Report

Posted 5 years ago

“Terrible company Ordered 7 weeks ago and still not received order or refund. No communication delegate chasing constantly”

Helpful Report

Posted 5 years ago

“Waited 3 months and still no delivery. No updates and had to escalate via PayPal to get refund.”

Helpful Report

Posted 5 years ago

“Ordered plants with Primrose. They never arrived. No-one ever responds to an email and i've not got my money back. Bunch of crooks. DO NOT deal with this company!!!”

Helpful Report

Posted 5 years ago

“No wonder there are so many complaints about this company. I would like to put zero star but no option. I raised an order an paid for £30.97 including delivery of £4.99on 07/04/2020. I have received only one plant (£6.99) that I ordered and the size of the plant is very tiny in a very big box, not what I expected. I think it was delivered by its own driver. Today, is 22/05/2020 but I haven't received the rest of my order (3 plants). I have queried them 3 times, I only got automatic responses, no explanation. I asked them either they deliver the goods that I have paid for or give me the refund I deserved. No response. I couldn't phone them as there is no phone number on their site. I am really very disappointed. I ordered some plugs from them a few years ago, but a lot of them were dead on arrival.. At that time, I couldn't be bothered to complain as I still could save some which were alive. I don't usually write a negative review until now as I am extremely annoyed. I am surprised this kind of company still alive. I wonder how many people had been conned, parted with their money for nothing? They can't even be bothered to answer my queries. This kind of company has to be shut down. Is there any ombudsman for this kind of company???? Otherwise, they can do whatever they want to do, ripping people off!!!!”

Helpful Report

Posted 5 years ago

“Terracotta container finally arrived after a 6-week wait; because of poor packaging it had been smashed to smithereens. There's no customer service phone number and they don't respond to emails. Shocking.”

Helpful Report

Posted 5 years ago

“Exactly experience as those below. Took £265.90 of my money, sent two dead trees for £60 and now cannot get hold of them to get my money back. Had to get American Express involved now. I understand covid19 is hard but they shouldn’t be taking orders and people’s money with no infrastructure to cope.”

Helpful Report

Posted 5 years ago

“Ordered 2 trees back on 6th April, turned up on 19th May in 2 separate deliveries. Were quite dry on arrival as according to tracking info they were 5 days in transit and had lead branch lopped off in order to fit into box!!! I had tried to cancel 3 weeks ago, as didn't particularly want to plant trees in the summer, however my emails have been ignored. I take issue with poor customer service and in particular, the misleading and inaccurate information regarding delivery delays. I would have preferred an honest estimate of when trees would arrive, instead of the impression that I now have of Primrose. Another greedy company that accepts orders that it cannot possibly fulfill. Will avoid in future.”

Helpful Report

Posted 5 years ago

“I ordered two plants for £45 on the 3rd April, last week I was sent an email telling me that one of the plants will be refunded. I sent 6 emails asking for a complete refund. Yesterday one plant came that wasn't worth the money. My refund requests have been ignored. I will never use Primrose again.”

Helpful Report

Posted 5 years ago

“We ordered sun beds on early April and paid in full like everyone else Zero communication from them, still no order or details even if when we can expect No tel number and no response to emails. Out experiment of primrose echoes all the others on here. Just bloody reply or email customers, that’s enlightened to keep them happy! I can’t believe a business is this niaive or poorly managed”

Helpful Report

Posted 5 years ago

“I ordered a hanging basket and it cost £28. They took the money I had an email order number and I never got the item. I sent various messages and no one responded.”

Helpful Report

Posted 5 years ago

Primrose is rated 1.3 based on 650 reviews