Primrose Reviews

Name: Primrose
Rating: 1.29

1.3 Rating 656 Reviews

6 %

of reviewers recommend Primrose

Company Reviews

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Metrics

1.3

Based on 656 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Primrose 5 star review on 26th June 2020

Gillian

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered bedding plants on 4th April, delivery stated early May. It is now the 29th May and still no plants, but money taken from account on dare if order. No response to emails, absolute disregard to customer service. I have reported to BBC Watchdog.”

Helpful Report

Posted 6 years ago

“Avoid, avoid, avoid, do not go near this company, they are totally dreadful! I placed my order with them on the 27th March 2020 and am still awaiting my plants! You can not telephone them and only receive automated responses to emails, of which I have sent many and to various email addresses. I have requested a refund, but again no response to this either. The company is a total rip off, takes your money but delivers nothing. I feel like a complete idiot for using them and have certainly learnt a lesson. Do not touch them with a barge pool. Wish I had given the money to charity. Customer service is non existent and you have no way of finding anything out. TERRIBLE, AWFUL company and what makes it worse is that they are still trading and will no doubt continue to catch out more unsuspecting individuals. Will never ever purchase plants online again.”

Helpful Report

Posted 6 years ago

“DO NOT BUY FROM THIS COMPANY. If I could give Zero rating I would. Ordered goods on 26 April & money taken from my account on 27th April. Sent 3 emails asking where my goods were but received no reply. Sent an email on 18 May asking for a refund & got an immediate reply confirming refund within 3-5 working days. Still not received a refund & have contacted my bank to arrange a Chargeback. Would not recommend this company ever again. Recorded message on Phone lines advising they are unable to answer calls due to the amount of queries - I can see why!”

Helpful Report

Posted 6 years ago

“Having a terrible time getting any response at all. I ordered pond plants almost 5 weeks ago and have heard nothing since except automated emails when i try and contact them. I understand things are difficult at the moment but other companies are doing far better than this.”

Helpful Report

Posted 6 years ago

“First up, Primrose delivered weeks after the estimated delivery date, even with taking Covid delays into account. Then, not all the items I purchased were delivered. Have spent nearly two months trying to speak to them to get my undelivered items but they are not replying. I've tried contacting Primrose via email, and messaging on both Facebook and Instagram - still no reply. Definitely the worst customer service I have ever dealt with. I've had to take it to Paypal to try and recover my money. I would avoid purchasing from them if I were you, not a good company to do business with. Update: Primrose have given PayPal a tracking number and a delivery company - I'm guessing for my missing items. But speaking with the delivery company and doing a global online trace and trace, there is no record of this tracking number to my address. Primrose still haven't contacted me. Update 2: Since posting a bad review elsewhere minutes ago, they contacted me asking if my items had been delivered? The answer was no still. Surely they should not have to ask me that question. Shambles!”

Helpful Report

Posted 6 years ago

“Waited 3 weeks for order to ccome me and the photos just shows what a shocking state they came in no response from customer service luckily I paid through PayPal so should be able to get some of my £120 back”

Helpful Report

Posted 6 years ago

“I ordered mybgoods on the 24th April..the money was taken out of my account on that day..I have emailed several times and havent even had a single response..their phone number is unavailable. Absolutely shocking and unacceptable. 5 weeks later..and still nothing.. Terrible I will never have anything from them again. I want my money back.”

Helpful Report

Posted 6 years ago

“Sickening Service - BEWARE do not to buy from these Non- caring customer servive people. I Ordered and paid £1200 over two months ago. They did not deliver - I called and called and called - no help - I sent email after email - No joy! - Then I reported to the VISA company - then they delivered within 3 days - BUT some boxes were missing. Two days later, one more box arrived - STILL parts missing. So I called and called and called and emailed and emailed - NOTHING. no reply at all. Disgusting customer service. COVID is no excuse as my own business always answers to customers, even remotly. I can now not return the product. I have again reported to VISA. They will action in 30 days. In addition I have taken out a court action £70to recover the money and time taken.. And have to place the furniture in storage. In the meantime I have purchased other garden furniture. Next week I will drive to their office, as lockdown is opening. BAD, BAD, BAD. A simple email, phone call would have helped. grrrrrrrr. Thank goodness I paid by VISA protection and have distant selling laws on my side.”

Helpful Report

Posted 6 years ago

“Quality of plants was very good just the service was horrendous. Not able to get a reply by phone, email or website contact page.”

Helpful Report

Posted 6 years ago

“Dreadful company. Placed an order on 18th April, 1 of 3 plants arrived 1st May, submitted an enquiry via their contact regarding the other 2 plants, received automated response. Have forwarded enquiry 3 times, no reply and still waiting for 2 plants......total rip off, disgraceful customer service....AVOID LIKE THE PLAGUE!!!!!”

Helpful Report

Posted 6 years ago

“Terrible, rotten.. 100% the worst company i have ever dealt with. If you dont want to get ripped off and your money stolen.....stay away from Primrose”

Helpful Report

Posted 6 years ago

“Rubbish. No plant. No response. No customer service at all.”

Helpful Report

Posted 6 years ago

“Over 6 weeks since my order and payment. Their websites said 5-7 days for delivery but the website later stated 2 week due to Covid 19 (fair enough). But, it has now been over 6 weeks since my payment and no reply to emails. Now my garden looks a sorry sight and so does my bank account! Appalling service!!!.”

Helpful Report

Posted 6 years ago

“DO NOT use this company. Ordered plants on 1st April by 29th April refund requested as plants had still not arrived & the company had not responded to me emails. My request for a refund was completely ignored, but the plants were eventually sent on 15th May & were dried out shriveled & not fit for purpose. They ignored my request for a refund & sent substandard pants. I will NEVER EVER use this company again. SHAME ON YOU.”

Helpful Report

Posted 6 years ago

“I also ordered 6 plants for the price of 5 plus a bag of compost in March, with an expected delivery in April. Eventually, last week, 5 plants turned up. I have had a series of generic emails announcing a refund on goods ordered but not delivered but no refund and no sign of the rest of my order. So glad the local garden centres have reopened, won't be ordering online again. I know things are hard for companies but I can't help but be disappointed by this experience.”

Helpful Report

Posted 6 years ago

“Wish I could put zero stars....... DONT BUY FROM THIS COMANY! I ordered two tomato plants and was expected a delay due to demand but the service has been worse than I’ve ever experienced before. After numerous emails I’ve receive a very late delivery of half my order, no sign of the other half and even thought I’ve requested a refund for the plant that hasn’t been delivered they just ignore the requests. It seems they have treated everyone the same which is just THEFT!”

Helpful Report

Posted 6 years ago

“Terrible company Ordered 7 weeks ago and still not received order or refund. No communication delegate chasing constantly”

Helpful Report

Posted 6 years ago

“Waited 3 months and still no delivery. No updates and had to escalate via PayPal to get refund.”

Helpful Report

Posted 6 years ago

“Ordered plants with Primrose. They never arrived. No-one ever responds to an email and i've not got my money back. Bunch of crooks. DO NOT deal with this company!!!”

Helpful Report

Posted 6 years ago

“No wonder there are so many complaints about this company. I would like to put zero star but no option. I raised an order an paid for £30.97 including delivery of £4.99on 07/04/2020. I have received only one plant (£6.99) that I ordered and the size of the plant is very tiny in a very big box, not what I expected. I think it was delivered by its own driver. Today, is 22/05/2020 but I haven't received the rest of my order (3 plants). I have queried them 3 times, I only got automatic responses, no explanation. I asked them either they deliver the goods that I have paid for or give me the refund I deserved. No response. I couldn't phone them as there is no phone number on their site. I am really very disappointed. I ordered some plugs from them a few years ago, but a lot of them were dead on arrival.. At that time, I couldn't be bothered to complain as I still could save some which were alive. I don't usually write a negative review until now as I am extremely annoyed. I am surprised this kind of company still alive. I wonder how many people had been conned, parted with their money for nothing? They can't even be bothered to answer my queries. This kind of company has to be shut down. Is there any ombudsman for this kind of company???? Otherwise, they can do whatever they want to do, ripping people off!!!!”

Helpful Report

Posted 6 years ago

Primrose is rated 1.3 based on 656 reviews