Primrose Reviews

Name: Primrose
Rating: 1.29

1.3 Rating 656 Reviews

6 %

of reviewers recommend Primrose

Company Reviews

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Metrics

1.3

Based on 656 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Primrose 5 star review on 26th June 2020

Gillian

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company has the worst customer service - i wish i had read the reviews before ordering. You cannot contact them - i have sent over 8 emails, 5 online forms, 3 facebook messages and no replies - how can such a large company take someones money - without even giving them an update or some customer service. I am now going to get a third party involved as duding not he reviews below their customer service does not improve”

Helpful Report

Posted 6 years ago

“Avoid this company at all costs! I ordered some items on March 31st and then a second lot a month later not knowing how appalling they were going to be. Half the first lot came. It was nice to receive something during lockdown but was saddened that a number of the plants were gasping their last and the purple petunias were not what had been originally ordered. I raised concern via multiple emails to incompetent staff who kept fobbing me off with misinformation however, I have just received a refund on this order from the items that were missing. The second order is a different matter. It remains outstanding and nobody is responding. As a result we have now threatened them with legal action and Trading Standards. No wonder this company were on the Joe Lycette programme: ‘small tree complaint’. They take your money under false pretences and then try to lie their way out of it (or ignore you completely). I repeat again, avoid this company at all costs - it isn’t worth the stress.”

Helpful Report

Posted 6 years ago

“I placed two orders 4th April sent several emails after receiving generated response from them I finally received a message through Facebook messenger informing me one order would be with me by end of May and still nothing. There was no mention of my other order. I paid via PayPal so have now contacted them. When I placed both orders it stated 7 to 10 days”

Helpful Report

Posted 6 years ago

“And that’s being kind! Absolutely terrible. Lots of emails, promises and no plants ... what a waste of money and response to requests on delivery. Disgusting. I could not add photo as no plants”

Helpful Report

Posted 6 years ago

“RUBBISH - RUBBISH - RUBBISH One more recruit to the growing army of people who have not only had rubbish products from this company but also very poor and non-existent customer service. Plants ordered in early April not delivered and generic email all that resulted from multiple requests for feedback and information. Plants promised for “mid to end of May” (originally said to be ‘in stock’) 2nd of June and no plants or information. Trading standards and other regulatory bodies will be contacted. The problem with companies such as this is that they ruin the trust that people have in the internet. I will buy from local suppliers in future. RUBBISH.”

Helpful Report

Posted 6 years ago

“Same problem as everyone else, no delivery, no response to emails and no means to contact the company.”

Helpful Report

Posted 6 years ago

“DO NOT USE THIS COMPANY !!! I ordered our plants on the 3rd of April 2020 and we are still waiting for the complete order. We did receive509 one battered tomato plant and a dead cucumber plant. I have attempted to contact them via their website but all you get is a generic response telling you that someone will contact you but nobody does. You cannot call them because they have removed their phone lines. Bad experience. I will be applying for a county court judgment today. It costs £25 for a claim up to £300 and you can do it online at Gov.uk https://www.gov.uk/make-court-claim-for-money/court-fees”

Helpful Report

Posted 6 years ago

“50 pound spent on plants and no plants delivered, no email replied, no money back.. scam company!”

Helpful Report

Posted 6 years ago

“I fear I am about to join what seems an army of very dissatisfied customers, but only doing so to bring down the Company's rating. My experience is very similar to the ones of people, who posted reviews before me: order taken by Primrose, generic email to inform me about possible delays due to Covid19, no goods, no further order update, no response to multiple emails. I ma taking it with the Credit card Company for a full refund”

Helpful Report

Posted 6 years ago

“Do not use this company!!! We ordered a cast iron garden arch in April. It was delivered damaged. We tried to return it but there is no company phone line open and they do not reply to emails. So we still have the damaged item which cost over £150.”

Helpful Report

Posted 6 years ago

“Their communication and behavior during these times has been terrible. Not only failing to fulfill orders, but also simply ignoring customer enquiries. Twitter is full of distressed and out of pocket customers simply begging for refund now. Refunds which the website assures people are available. Automated email responses, ignored enquiries on social media, yet still open for business and happy to take more peoples money. Shameful behaviour! Ordered mid April, received a general Covid update stating there would be small delays, and have heard nothing since.”

Helpful Report

Posted 6 years ago

“Same as other complaints here. Order made over 5 weeks ago. Money taken by Primrose. Part of the order arrived but still waiting for the rest. Emailed customer service three times. No response. I understand delivery problems due to Covid-19 but there is no excuse for ignoring email enquiries. Totally frustrating. They have lost another customer.”

Helpful Report

Posted 6 years ago

“Goods ordered in April. 3 e mails sent with 3 acknowledgements received. No further response. No goods. Only action taken was taking my money - which was immediate. Asked for refund , no response. DO NOT USE THIS COMPANY . THEY WILL TAKE ORDER AND MONEY THEN NOTHING.”

Helpful Report

Posted 6 years ago

“Same as others, wish I had read these before ordering!!!, still waiting for a very simple order which are still on there site claiming you will receive within 10 days....ive been waiting 5 weeks now!!, numerous emails sent but surprisingly no replies 😬 please avoid, especially now the garden centre is open again.”

Helpful Report

Posted 6 years ago

“Zero stars unless something changes soon. I ordered and paid for 2 garden benches in August of 2019. Told that they wouldn’t be in until January. Very stupidly agreed as one was for a wedding present and I had told the bride’s parents about it. The only contact I have had since 26th of August last year is down to me. Spoke to someone who told me end of March delivery Still no benches, no reply to emails and I am £305 out of pocket. Definitely taking this further...”

Helpful Report

Posted 6 years ago

“Shockingly bad customer service. Still waiting for delivery of half my order some 5 weeks on and no response to e-mails and they do not answer their phone so you have no other way of contacting them. I have sent them a final email confirming I have asked my visa company to action a chargeback. If only I had read the reviews below. Please DO NOT order from Primrose - awful service!”

Helpful Report

Posted 6 years ago

“£995 was immediately taken from my bank account on 14th April after i placed my order which was due to be delivered end of April. I did not receive any order confirmation or response to two emails weeks latesent querying where my order was. I finally got a response 6 wks later when i threatened to open a dispute with paypal. It took a further 2 weeks and further threats to finally get a refund. Shocking customer service and unacceptable to take my money, advertise a product as in stock and then fail to deliver, ignore emails and not refund prompty.”

Helpful Report

Posted 6 years ago

“Dont bother. Ordered from the website, waited and waited to find my order was cancelled a month later due to being out of stock, it took 7 weeks for the refund and all my messages were ignored. I ordered the same plant for cheaper from Primrose via amazon, I waited 1 month for the expected delivery date. It said it was dispatched and due to be delivered and never arrived. I messaged Primrose via amazon to be told its not been shipped yet never mind dispatched. So I just cancelled it, waste of time.”

Helpful Report

Posted 6 years ago

“Absolutely awful, having been conned into buying plants from the message from their CEO in March begging for business, I made a large order. The plants arrived very slowly, but I still have not received over half the order and it has been over 2 months since I placed my order. I have emailed several times and had no response. Being an essential worker, I have not had time to chase them up, but thought I would call today, and still their phone is off!! I have finally asked for a partial refund, wish me luck, I’ll need it. Awful and avoid.”

Helpful Report

Posted 6 years ago

“Ordered garden furniture on 11/04, advised by 05/05 order had been cancelled & full refund would be received in 8 working days. Still waiting company uncontactable AVOID”

Helpful Report

Posted 6 years ago

Primrose is rated 1.3 based on 656 reviews