Primrose Reviews

Name: Primrose
Rating: 1.28

1.3 Rating 650 Reviews

6 %

of reviewers recommend Primrose

Company Reviews

Questions

Metrics

1.3

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Primrose 5 star review on 26th June 2020

Gillian

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered with the company worth 70 Pounds on the 13th of April. I have sent them 5 emails since. There is no number to call. It seems its a scam. I dont know who to turn or why are they not answering but they have my money. They definately do not deserve 1 star.”

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Posted 5 years ago

“If I could give the company 0. Stars , I would.... Glacial delivery, terrible communication if you have an issue and scrawny tired and dehydrated plants.. Avoid, avoid, avoid!!”

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Posted 5 years ago

“I ordered and paid for a set of two large planters , and they only delivered one. I emailed an enquiry over a week ago, no one has responded. There is no one answering the phone. Hugely disappointed, I would never use them again. Please do not pay for items to this company they do not deliver what you pay for and then do not respond to emails, yet do have the time to send me emails asking me if I want to buy more. If they are so overwhelmed by high demand that they cannot meet basic customer service levels, why are they still sending me emails to get more business?”

Helpful Report

Posted 5 years ago

“Ordered 5 roses, delivered but poor, two died in a couple of weeks. Ordered replacements, one came diseased, by now the remaining ones from the first order were sick too. Took the new delivered rose to a garden centre, diagnosed rust and black spot, on a newly delivered plant! Bought fungicide, stripped leaves and sprayed them all, now looking like they’ll recover. Not happy, no response from contact form or e mail despite several attempts just to advise them they are sending out diseased plants”

Helpful Report

Posted 5 years ago

“Awful customer service. Made a large order over a month ago. Part of it arrived with no dispatch/ delivery notice. There is nearly £200 outstanding they are not responding to emails, the phone lines are disconnected, my order tracking number gives no information of the website. Disgusting customer service. Every other company I have used during COVID has had excellent communication. Will not use primrose again and would not recommend others to do so.”

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Posted 5 years ago

“I wish I looked at the reviews before I ordered the plants Sent three emails and no response. it has been over a month and still not received plants . Will not order from them again”

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Posted 5 years ago

“Ordered april 25th money withdrawn from the bank the same day I have tried to contact them numerous emails no response. I will never order again . Are they in financial trouble can't think of any other reason for such dire service”

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Posted 5 years ago

“DO NOT ORDER FROM THIS COMPANY! I placed an order on 6th April. I received my potatoes several weeks later, these were shrivelled up and have failed to chit. Terrible quality! I am still waiting for over £50 worth of plants. Despite numerous emails all I get is a generic response blaming the pandemic, yet they are still advertising the same plants online with 5-10 day delivery. Finally i ask for a refund, then receive an email saying goods have been despatched on 25 May. Still no goods, then today 5 June I receive ANOTHER generic email saying sorry further delays. What an absolute joke and scammers. I am trying to get a refund through PayPal. You should be ashamed of yourselves Primrose, taking advantage of people during this awful time. I am a pensioner and cannot afford to lose any money. Your terrible customer service had left me quite distressed. Enjoy spending my money.”

Helpful Report

Posted 5 years ago

“Do not order from this company, they will take your money and not fulfil the order and then hassle to get a refund, like others I ordered in March, cancelled end April and they confirmed 4 May and advised refund in 7 days, no refund and then received email advising refund by end May, no refund so in the process of Paypal complaint. If I get no refund from this I am reporting them to Trading Standards as the is a British Company registered at Companies House. Total disgrace, they have used the Covid 19 situation to cheat customers who have ordered in good faith. Trading Standard details: Trading Standards are a government service that make sure that consumers are protected from unfair trading and allow them to successfully support businesses that are legitimate. ... The TSO have to investigate complaints from consumers and then prosecute or hold business accountable.”

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Posted 5 years ago

“Alas like all other customers I’ve been let down.Ordered two bush roses,unfortunately they were both dried out and more or less dead.I contacted Primrose via email,asked to send photos.Heard nothing for a few days,contacted them again,the reply was we are too busy to resolve your problem at the moment. I will never use this company again.Keep well clear!!”

Helpful Report

Posted 5 years ago

“Disgusting service clearly experienced by hundreds of people. Order placed in early April 2020 and no delivery or reply to endless emails and phone lines off. Appalling. Never expected this from such a large company.”

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Posted 5 years ago

“Like every one else, part of the Order arrived in dribs and drabs then after numerous emails a part refund arrived still leaving plants outstanding and no response since !!! Will never use again .”

Helpful Report

Posted 5 years ago

“Terrible service with no communication at all! I have waited over 7 weeks for my items and had no updates. Still awaiting and had sent several emails with no response! When my items did arrive they were badly packages and a few of the plants damaged. I will not be using the company again, which is a shame as they advertise what looks like a great service. Very disappointing”

Helpful Report

Posted 5 years ago

“Absolutely terrible service. I too wish I had checked reviews prior to ordering. Placed my order on the 4th April. Sent four emails requesting clarification on delivery and got the same generic templates autoreply. They kept pushing back delivery til finally, out of the blue my quince tree arrived on Tuesday. It was supposed to be a 'nursery fresh quality tree'. It is actually a diseased stick. 5ft tree with 14 blight effected leaves. It would be safest to destroy it but I am waiting to see how long it takes for all the leaves to fall off as I contact my card company to demand a refund. DO NOT USE THIS COMPANY”

Helpful Report

Posted 5 years ago

“This company has the worst customer service - i wish i had read the reviews before ordering. You cannot contact them - i have sent over 8 emails, 5 online forms, 3 facebook messages and no replies - how can such a large company take someones money - without even giving them an update or some customer service. I am now going to get a third party involved as duding not he reviews below their customer service does not improve”

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Posted 5 years ago

“Avoid this company at all costs! I ordered some items on March 31st and then a second lot a month later not knowing how appalling they were going to be. Half the first lot came. It was nice to receive something during lockdown but was saddened that a number of the plants were gasping their last and the purple petunias were not what had been originally ordered. I raised concern via multiple emails to incompetent staff who kept fobbing me off with misinformation however, I have just received a refund on this order from the items that were missing. The second order is a different matter. It remains outstanding and nobody is responding. As a result we have now threatened them with legal action and Trading Standards. No wonder this company were on the Joe Lycette programme: ‘small tree complaint’. They take your money under false pretences and then try to lie their way out of it (or ignore you completely). I repeat again, avoid this company at all costs - it isn’t worth the stress.”

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Posted 5 years ago

“I placed two orders 4th April sent several emails after receiving generated response from them I finally received a message through Facebook messenger informing me one order would be with me by end of May and still nothing. There was no mention of my other order. I paid via PayPal so have now contacted them. When I placed both orders it stated 7 to 10 days”

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Posted 5 years ago

“And that’s being kind! Absolutely terrible. Lots of emails, promises and no plants ... what a waste of money and response to requests on delivery. Disgusting. I could not add photo as no plants”

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Posted 5 years ago

“RUBBISH - RUBBISH - RUBBISH One more recruit to the growing army of people who have not only had rubbish products from this company but also very poor and non-existent customer service. Plants ordered in early April not delivered and generic email all that resulted from multiple requests for feedback and information. Plants promised for “mid to end of May” (originally said to be ‘in stock’) 2nd of June and no plants or information. Trading standards and other regulatory bodies will be contacted. The problem with companies such as this is that they ruin the trust that people have in the internet. I will buy from local suppliers in future. RUBBISH.”

Helpful Report

Posted 5 years ago

“Same problem as everyone else, no delivery, no response to emails and no means to contact the company.”

Helpful Report

Posted 5 years ago

Primrose is rated 1.3 based on 650 reviews