“Had a fraudulent charge on my credit card. Redbubble refused to provide me with the transaction details and referred me instead to the police. Even though my own card was used for the fraudulent purchase!”
“So I have made a two purchases from redbubble purchases in the last little bit and both have been awful. I liked the design but the products are horrible quality. The poster I ordered was late. When it arrived the packaging was a little bent and the poster was too. Thats fine I totally understand things happen. But the print quality wasn't much better than of I had made it at home on my printer. The colours already looked faded. The shirt was just as bad. It was super low quality. I don't think I will even wear the shirt. For the prices they charge it is not worth it. I understand having to pay the artists but you guys charged me 35 bucks for a 10 dollar tshirt. Hope the arts made like half of that but I doubt it”
“Ordered a T-Shirt from them. Was waiting and then started to track where my item is. Their carrier said it was sent back to the sender because my address is not correct. I checked my address and there were no mistakes all good. Even Google Maps could easily find it. So I wrote a message to them that this address is correct and no one ever missed anything. So their Bot said, don't worry we are sending a new T-Shirt for free. I said: "thank you very much", and then their Bot repeated their last message once again. After a while, I started again to track my second item, which was sent right after a first failed attempt. And again, their delivery service said that my address does not exist. So I wrote again to them, and their bot responded that I might have to wait for another week. Ok no problem. Then After a week, I tried to track again and they said again that my item returned back due to a "wrong address, or no answer, no contact with a buyer". This is LIE. No one ever tried to reach me, not by e-mail, not by phone. Only after my phone call to my bank solved this issue, I simply canceled my transaction with them. This is the first and last time I do business with them. But now I understand that Redbubble is a joke!”
“It's fine that they make their money off the backs of artists rewarding them with low commissions, but its another thing where they overly censor designs they say falls outside of community guidelines. Its basically a sellers platform that rolls Facebook, Twitter and Instagram censoring all into one. The only advantage is that they do all the marketing, and handle all customer inquiries. I also had an artist literally copy one of my designs, and give them credit for at least removing that design. (They should have at least banned that artist all together for doing this though). I've decided to literally delete all my designs as there are better platforms available.”
“I ordered 4 printed mask that were so poorly produced the message on them was obscured. One reads POSTAORKER instead of POSTAL WORKER another reads HOCKENIGHT IN CADA instead of HOCKEY NIGHT IN CANADA the third mask reads DON'TGE ME instead of DON'T JUDGE ME. The fourth mask is legible bur poorly centered so the stitching nips the top of the wording. After viewing the photos Redbubble offered to reprint the masks. Apparently they have no quality control because the reprint was no different than the original. I asked for a refund to be credited to my Visa account since that is how they took payment but they claim that because my refund is greater than the purchase price I have to open a PayPal account. I have to jump through hoops just to get my money back...and that's not going to happen. I'm currently mired in a battle of wits with their automated customer service, they haven't responded to my last email. I think they ran out of stock answers because we seem to be going around in circles. The masks cost $122.68, Customs charges were $28.50 for the original shipment and $24.08 for the reprint. I'm out $175.26 for these four pieces of garbage.”
“Some truth for any potential new UK customers for this Redbubble company. STAY AWAY. Cheap stuff and it probably made in CHINA. I found out the hard way. I was a new customer who liked some of the pictures they had on cushion covers. He I bought these cushion covers and they are so botched it is unbelievable. The workmanship is very poor. Cushion covers should be "square" but when they arrived and were stuffed they were incredibly mishaped... "Deformed" is probably a better word to describe the shape. How difficult is it to sow a square? I get the impression they print their products on cheap stuff from China it really does show. They did not refund my money. They gave me a voucher to buy more cheapy junk on their Redbubble App! Stay away people. Don't be a mug. I may as well have set the £52 I spent on these cushion covers in the bin. I am now having to hire a tailor to rectify the poor workmanship on the items I bought from Redubble and that is what the screen capture is all about.
Thank you”
“Redbubble is a total SCAM! I ordered a t-shirt, it said it was shipped and they keep changing their story when I ask where it is. They said it was shipped (UPS had no record of ever receiving it), then when I told them UPS never got it they said it was in production. It’s been three weeks since I should have received it and they still can’t give me a straight answer. I asked for a refund, but got nothing.
Beware of Redbubble - what a disappointment!”
“I ordered 8 coffee mugs from RedBubble in July, 2020. The site said the mugs were dishwasher safe, but they most definitely were NOT dishwasher safe. A few weeks after purchase, I noticed the designs on a couple of them started to fade and discolor. Four months in, all 8 of them were ruined. The site doesn't allow for feedback and wouldn't allow me to return them because I missed the 3 month window. But when you pay $15/mug, you should expect they'll last longer than 3 months. Buyer beware. See below for a couple of before & after photos.”
“I ordered two puzzles over a month ago; my card was charged immediately, but the puzzles have not yet been produced, nor can I get a date when they might be shipped. Customer service was of no help.”
“I purchased my items on 9th December 2020. The website told me that the estimated delivery date would be 28-30th December. On 25th January, I finally received my first item. It's almost February and I still haven't received my other items. Redbubble really need to fix their the time they need to make an item. The item I ordered was a sock and it took 2 months to make. Amazing!”
“As an artist (who uploads lots of designs) it looks like there is something severely wrong here. They have dropped my account. I had 6000 designs on it. I tried creating a new account, uploaded about 20 designs and again it was suspended for no good reason. It used to be a great place to sell stuff. I wonder if they have IT issues? In any case their support is useless or non-existent. Are other artists having similar issues?”
“We ordered four smartphone bumpers, estimated arrival Jan 13-15. On Jan 14 I get a message that they just got sent off, estimated arrival still Jan 13-15: hmm, let's see.
Of course it only arrives on Jan 22. And only one of the four hulls arrived. What's with the rest?!? I contact customer service and they generously offer to reorder the remaining three for me, great. But not even faster or tracked shipping!
Now we're still waiting for the remaining three bumpers, four weeks after having ordered them...”
“I WOULD NOT USE THIS COMPANY AGAIN
The customer service is non existent.
I am still waiting for a hoodie estimated delivery 14.1.21,
it is now 26.1.21
I would like information, is it delayed, is it lost ? etc, but all I get is non sensical computer generated responses.”
“Consistently mediocre, w/ bad business practices
So far, I've ordered shirts, hoodies, posters, and stickers from Redbubble. I always give them second chances because, well, sometimes their products are good enough (although way too expensive) and I can only find the designs I like on their site. The hoodies and t-shirt designs have been printed okay, although the hood part is always too small. The stickers never arrived. The posters looked like they ran out of ink mid-print and were full of blotchy lines. (attached picture doesn't give justice to how bad it looks up close)
The worst part, however, is how they run the customer side of the shops. Reviews, if viewed, are 99% 5 star; you don't get to review products on your own, they have to send you an 'invitation' to review, and if it's not positive people won't even be able to see it. To contact sellers, they put the button all the way below their products.
It just seems kinda sketch. I'd recommend any other website - Etsy is a good alternative.”
“I placed my order on Dec. 4, 2020. Plenty of time for Christmas delivery. The stickers and 1 of the 2 shirts I ordered arrived in time. I contacted the company 3 times asking why hasn't my other t-shirt been mailed. They continued to give copy and paste answers. I finally said, I can't think of any reason why it would take over 3 weeks to send a shirt. After they admitted to a "production issue" they issued a store voucher. I ordered a 2nd shirt. After receiving the pat answers "don't worry the shirt will still arrive, but will be delayed" they admitted again to a "production issue." Another store voucher. Picked out and ordered a third shirt. When questioning if this shirt would actually be shipped I got the response "it seems that the same issue is happening." January 22, Thankful to have received a full refund for the shirt. My granddaughter didn't get her Christmas present. We haven't given our grandson his shirt, because we didn't want to give one a present and not the other. Needless to say, we will never order from Redbubble again.”
“This company has zero customer service. I tried ordering a toddler hoodie three times from two different vendors. All three times when i checked on the order it said “in production.” After numerous attempts, i received a chat with a person who said the orders did not go through even though the message i got when i checked order status was that it was underway. I asked if she could help get the order through and she said no, she could only provide a voucher for redbubble ( what good is that if their orders dont go through?) or refund. So basically i wasted three weeks thinking my product was in production. Their is no phone number and nobody who will actually help. All they can do is confirm that their system does not work so , sorry about that. Don’t waste your time with this company because the “check your order” feature is obviously bogus.”
“If you ever want to get an item, DO NOT order from this company! I have no idea about quality since they can figure out how to get me my order. I ordered something on 12/16. It said it would arrive between 1/6 and 1/11, which was fine. On 1/9, it still hadn't printed so I contacted the company. They told me they were looking into (but they couldn't even tell the status because the email said something about "if your item has shipped, you can track it;otherwise, you will be notified when it does). It is now a week after I was supposed to get it and they still have no idea what is going on since I got an almost identical non-update. At this point I don't expect to ever see my item or my $25. Glad that is all I lost! I feel bad for the artists trying to make money off this scam site!”
“Ordered Dec 10 and it’s Jan 9th and still haven’t received anything. Platform is terrible because it gives you no information or a way to call. When you put your order number in it just says shipped. Obviously there’s an issue yet there is no other option to contact. I will be contesting the charge in my credit card. I would avoid using them. The quality of a company to me is determined when you have an issue and the ease or ability to resolve the issue. There is none with Redbubble.”
“Placed an order over a month ago but it is still undergoing “production” and yet to be shipped. It is now way past the expected delivery date. They have also made it very difficult to contact them. I wouldn’t recommend anyone to buy things from here.”
