“Dudley River Island so rude when Thursday with granddaughter I asked if she could use changing rooms try some clothes on item didn't fit her so when she get a smaller size for her to try on one of the staff room passed me saying she needed help because somebody was acting suspicious by the counter felt like she was talking about me made me feel so uncomfortable as I asked if I could use changing room and showed her what I was taking in there if she wasn't talking about me she shouldn't have been shouting that in the first place on Friday I have to change one item as granddaughter change her mind the lady who said me didn't smile didn't greet me just stood there looking miserable also coughing and sneezing also cleaning lady was there mopping the floor should have done that when shop was shut avoid Dudley river Island's so Rudy me he they don't like your job then leave”
“Use to love river island but delivery is appalling, 7-10 working days waiting for deliveries of my last 3 orders, including the weekends and it's nearly a fortnight. Never again will I be using this service, quailty had also went downhill too! Gems washed away on my daughter jumper after 1 30oc wash, leggings are horrendous, full of holes after one wear, terrible quality for double the price of better stores.”
“OrderEd a bag on hear for a secret Santa present, was suppose to be delivered to store on 15th dec, still not delivered and it’s the 26th dec, monies been taken from my account, every time I contact customer services there answer is it’s Christmas we’re busy, when logging onto my account to track delivery I can’t. This is the 1st time I’ve ordered from River Island and will definitely be my last horrendous service!! One extremely unhappy customer!!!”
“I have ordered a lot from river island on line, and have been very pleased, however this Christmas has been very very bad , I ordered a dress for Xmas day when received there was a big rip down the back of it, the second dress was suppose to have pleats in it but was like a rag, and to now I don’t know how to return it as no return sheet or recipes were put in delivery, no t at all happy this time and will let it be known 😡”
“I normally like River Island's summer ranges and usually get quite a few tops and jeans from here...could be a bit better laid out for pushchairs and people with kids though. Otherwise the range is OK.”
“I worked in River Island for a whole year and I would DEFINITELY NOT recommend it whatsoever. I worked in the Cardiff store in St Davids. Managers (mainly the higher up managers) were extremely rude on shifts. I came onto shift the one day and two of the managers stood on shop floor at the front of the store in front of customers and other staff and made me cry. They shouted at me for not taking overtime on a certain day and made out that I was lying that I had agreed to do it. I started to cry and they told me to carry on sorting shoes. I went to the back stock room and told a manager I trusted and cried to her out the back, the one manager that made me cry then came and told me that it wasn't just me and that they expect all staff to pick up extra shifts during the sale period. Two other managers that I walked past looked at me crying and turned a blind eye. I continued to cry on shop floor and the one manager that made me cry at the beginning of my shift pulled me to the very front of the store and told me to stop crying because "nobody died" and that she did not agree with me saying no to overtime because I was meeting a friend that evening and said that my priorities should be with River Island, even though I had also made these arrangements beforehand and they expected me to cancel on my friend. I didn't do this and after that I went home crying my eyes out wishing I had quit on that shift. My mum was absolutely disgusted with how they treated me and wanted to complain but I thought that would make my shifts awkward and even worse so this is the first time I am telling this story now that I have quit.
On shift, managers would be rude, handing you rubbish they find on the floor and demand you to put it in the bins with no please or thank you, they would favour other staff and get you to do the worst jobs, there was constant bitching and snide comments done about staff that I sometimes over hear. They bully you into overtime and say that you must pick up overtime, and even have suggested of "getting rid of" the staff that "aren't pulling their weight" and "shipping out the bad" because of this, this was said right in front of me and another member of staff at the time, to suggest that they were talking about us.
I have spoken to other members of staff and the majority feel exactly the same and are fed up of being treated like this, it is mostly the quiet ones who aren't gobby and feel too scared to stand up for themselves, like me.
I would have loved to speak with head office about this and especially about the incident I spoke about at the start, but was too afraid that the managers would make my working life even worse.
I really would NOT recommend working there or even buying from the shop, the amount fo clothing that comes back because of rips and bits falling off is insane, the quality is terrible and the prices are a rip off.
Go shop somewhere where they treat their staff well because this shop does not deserve to even be open.”
“River island customer services are not helpful at all. I ordered paying extra next day delivery for my parcel. On their delivery page it does not say if you are not in they will not leave parcel I do understand policies but the driver took a photograph of my front door maybe he could have taken a photograph of my parcel in a safe place himself. However he took it away I contacted DPD as soon as I had notification they booked it for the following day guess what unexpected error you parcel is being delivered in two days time. GREAT rang customer services in River island I did say it was an emergency but they were not prepared to help at all. An excuse for everything !!!!!!Very disappointed and very annoyed. So please when ordering even if you are in, please state an option of safe place because if you dont the driver will not leave your parcel.”
“Sent me a voucher via email but instore they wouldn’t accept it because I did not have driving licence or passport. Email and bank card wasn’t enough.”
“I ordered a size 11 shoe. They shipped a size 10 and ignored my request for a return shipping label. I think they did it deliberately because they probably lied about stock. Completely inept company.
Don't do business with them!”
“River Island use to be one of my favorite international shopping stores until recently.
I received merchandise that was damaged. I was told by more than one representative that I would be refunded for shipping costs when I return it. Now, the company is stating that will not refund me for shipping costs. I received damaged merchandise and they think I should pay for it.
They are out of their mind.”
“Definitely would NOT recommend ordering jeans from here as its false advertising, the jeans i ordered were supposed to be ‘short size 8’ they were more like an extra long size 6. Very disappointed and wont be ordering again.”
