“DO NOT BUY FROM ROBERT DYAS! All items i purchased were faulty, including a rubbish kettle and broken vacuum that didn't suck up anything. To return the items they will collect the items which is an all day service, I had to have 3 days off work because they messed up the date of collection 3 TIMES. After they finally arrived, days later still no refund after I was told they would refund straight away due to the inconvenience. DO NOT BUY FROM HERE. ABSOLUTE SCAM.”
“Bloody awful company to purchase from. Ordered a Tumble Dryer 4 weeks ago and still have not had any response from them apart from automated responses to my emails. Finally phoned them today, left hanging on the phone for 20 minutes to be told they would get back to me in a couple of days with order details. Do Not Buy from them.”
“If I could give minus stars I would!
Robert Dyas is the worst company I have ever ordered from. I ordered a xmas present on Monday 17Dec which was to be delivered on or before Thursday 20Dec. Nothing arrived so I chased that evening, I was told by Rebecca that the item is with the supplier and she will chase them and come back to me in the morning. Friday 21Dec midday, I heard nothing so chased again, of which Jonathan told me Rebecca had cancelled my order, of course I was furious as I never asked her to cancel my order, then he apologised as he read he wrong info so he decided to lie to me and try fobbing me off saying the supplier is now shut until the new year....what supplier is shut from 21Dec until the new year....? He kept apologising and saying that there was no way of getting hold of the supplier and nothing else he can do for me, apparently he tried calling but the suppliers phones say they are now closed. I decided to take things into my own hands and googled the supplier to get a contact number, I called them and they were open and very helpful! Jonathan then replied saying he must have the wrong number for them....After speaking with the supplier it turned out that Robert Dyas hadn’t placed my order with them until the Thursday evening (20Dec, when I chased them and spoke to Rebecca), how does such a big company forget to place customer's orders! I was then told by Jonathan that a Manager will contact me, two weeks went past an no contact so I sent a complaint email of which I received an apology and a £20 gift voucher, why would I buy anything from them again..! So I asked for a £20 refund on my £60 product of which they agreed, HOWEVER, over two weeks later, no refund, no response to three emails and when I called them yesterday I was told "I'm not sure why your refund hasn't been put through"......Robert Dyas you are incompetent and THE worst customer service I have ever received, not happy in the slightest!”
“Robert Dyas Richmond Branch. I bought an £18 Thermos flask labelled "Keep Hot 18 hours". Liquid was lukewarm after 12 hrs! Explained to Cashier A but Cashier B, who was serving another customer, piped up that they cannot refund. He sounded aggressive and went on to state that because it was used and not defective they will not refund and that the label states ".. up to 18 hrs" (but the words "up to" are not on the label). He implied that it does not need to stay hot for 18 hours. I asked to speak to the Manager as that Cashier B's manner was uncalled for and his knowledge of customer service, consumer rights and Sale of Goods Act was found wanting. He then asked Cashier A to take over his till so he can go to his manager's office. He came back & stated they will refund as a gesture of goodwill. This is not goodwill - this is a right to a refund on a branded item which did not meet up to its advertised function. Cashier B clearly needs to be trained (or retrained) on customer service and consumer rights. Very poor and rude service.”
“I ordered an air fryer online and when I get to check-out was appalled to see that delivery was being charged as £11.95 as I live on the Isle of Wight. So beware Islanders. This is grossly unfair. I will use our superb local Hursts instead - forget Robert Dyas.”
“Ordered an item online. Stated was in stock .took my money and had email stating when collection would be . 2 weeks went by no email to say was there . Next thing I get is a refund via email. No explanation .called customer service who informed me it was now out of stock and the wouldn't be getting more in. Total waste of my time will never order from them again . If I'd of known it was out of stock of at least of gone ordered somewhere else but to late now for Christmas”
“Absolutely awful service. I ordered items for next day delivery and three days later I have not yet heard back. I have contacted the delivery service who have stated that Robert Dyas have not yet even dispatched the items to be delivered. I have tried contacting them but have not received a response.
Worst service I have ever received from a retailer.”
“Never order anything from them.
They do not pick their phones.
They send me an email on the day of the delivery that one of the items is out of stock and then another email that I will receive my other order on Monday(so 3 days late) and I have paid for next day delivery twice as I had to orders.
I have been trying to reach them for 2 days on their customer service number and no one picks up. I can not even cancel my orders because I can not reach them.
I lost 2 days of waiting and calling around waiting to know what is happening.
Terrible service!!!!!”
“Ordered garden shears 10 days ago to be delivered to my local store. They said "3 days" - nothing has arrived, but they took my money pronto I note! Will not be using again, ridiculously slow.”
“Terrible service, ordered items, they cancelled order and refunded me without notifying me, just a email that looked like a phishing email in my junk folder requesting photo ID and passport, no way will I ever give that info for a simple online order,
Fuming don’t ever use them,
Wasted my time,
Rang them,
Asked for the name of the man on the phone he said it was sham,
Fake name obviously,
Asked for the manager they denied that request,
Horrible people don't bother”
“SEVERAL WEEKS, EMAILS AND CALLS LATER - I HAVE RECEIVED MY REPLACEMENT IRONING BOARD - BUT ITS STILL THE WRONG ONE. SENT THEM BOTH BACK FOR A CREDIT - 101522018”
“I have waited over 6 weeks to return a faulty product - they don't answer emails to their customer service dept and it's impossible to get through on their CS telephone line.
Worst service I have ever experienced”
“AVOID AVOID AVOID
I paid extra for named day delivery and sat in the house all day. They did not deliver on the named day, they did not apologise, they did not refund the additional money i had paid for this and they are not answering my complaint about it”
“I ordered a shed and was expecting delivery within 14 working days. I called to check on the delivery status only to find they could not deliver (within 21 working days was the new timescale) to schedule and then that the shed was not available until the end of the month as it was out of stock. Poor customer service on multiple fronts! not happy, as I have a fixed timescale for delivery while at home.”
“Rude and lazy staff.
I went there to buy two items. No help from the three teenagers who passed for staff there. They were too busy gossiping.
When I bought the one item I could find, there was a lot of sniggering and jokey cries of ‘goodbye’ as I left.
This was the worst experience I’ve ever had in a shop.
I would never go back.”
“Ordered garden furniture and opted to pay for a certain day for delivery.only the base of parasol arrived what a waste of time requesting delivery date and paying for it.Wasted a whole day waiting for it.”
“NOT HAPPY AND VERY DISAPPOINTED! Communication with customers and your suppliers must be improved! I placed an order for 2 decorative wall mirrors 28th of Jan, items not delivered after a few weeks and had to follow up, only one was delivered and had to contact customer services again to ask where the other one is and realised there was miscommunication between you and supplier. So I had to patiently wait again and send follow up emails as I need the other mirror ASAP. I was informed that it was scheduled to be delivered last Wednesday, I DID WAIT FOR IT but due to extreme weather conditions i can fully understand that it was not possible but I did not hear from you guys, at least send me an update as to when it's going to be delivered. Now I'm still waiting for my mirror to turn up and had to contact customer services again! You guys have my email and mobile number! This is making me so angry that I have to chase you all the time for the items I have already paid, and for making me wait this long! You should always check with your suppliers and keep your customers informed and not leave us guessing!
Order Confirmation - 101280345”
“Visited Ealing Broadway branch today to enquire whether they sold "Rubbing Alcohol" as wanted to use it to de-ice my driveway. Was told that they don't sell it as its "Alcohol." I said that I had seen people using it on internet with washing up liquid to de-ice driveways and that they seemed to sell it in USA. Was told "they sell a lot of things in USA but you won't get it here as its ALCOHOL." Made me feel like he thought I was some idiot who was going to drink it. Rude and also wrong information. For those reading, when I returned home I went online and found that you can buy "Rubbing Alcohol" from Tescos, Superdrug and many other stores online. It is used as a disinfectant and many other good uses. Oh, and you don't drink it!”
“I am very disappointed with Robert Dyas online customer service. I have ordered a simple thermos costing 18 pounds to be delivered to a local store in Earls Court and collected from the pick up point. Robert Dyas had the audacity to take the money from my account and then deem me as being a high credit risk. I have waited for a confirmation email for over 3 weeks, which is ridiculous. I have contacted the customers service only to find a person that was blatantly rude and requested a confirmation ID from myself. The person did not resolve the issue and I have still not received the product, while my money is still with Robert Dyas. I wanted to buy this as a Christmas present, which makes the experience even more painful. I will only be satisfied with a huge discount on the product or I just want my money back and never have to deal with Robert Dyas ever again. As a business it is one of the most shambolic experiences I have ever had. I will also leave negative reviews online as this is definitely not how you treat customers! Worst experience than in a 3rd world country! My order number was 101154196, if anyone still cares. Totally unprofessional!”
“Item Has Taken 10 Days And Still Not Arrived!!! Only One Email From Them After I Have Queried It And Wanting Additional Proof Of My Address Wishing I Just Ordered From Another Site Its Going To Mess Up My Kitchen Getting Fitted 10 Days Later And Item Not Even Dispatched But The £159 Left My Account The Next Day Is Simply Not Good Enough.”
