“Customer service is appalling. We ordered lots of really useful boxes from them. They turned up about two weeks too late with very confusing updates, things saying they had been delivered when they hadn’t etc. When they did eventually turn up many were broken. Waiting to see if we get refunded. Feels very much like purchasing from a warehouse that has someone intermittently in customer service.”
“Appalling service for issuing refunds for a faulty item. It has been 2 months now and they keep saying refund issued. If I didn't call I would have never got my refund. I kept calling them 7 times over the last 2 months. Please avoid..”
“HORRENDOUS SERVICE AND NON EXISTENT…
HORRENDOUS SERVICE AND NON EXISTENT AFTER SERVICE! This had been the worst online purchase experience I have
Ever had. Ordered an item for a Christmas present on 7th December with a delivery date on or before 17th December, ideal! Until no sign of it so start chasing, can’t get anyone on phone so email after email and text after text, never an update always me chasing again and never getting an adequate reason or response. Obs missed Christmas and continued chasing through January, when respond pass the buck to supplier! However they are representing them so should choose more carefully. Eventually after me chasing again and again finally received delivery at end of January, 6 weeks late with no explanation! No compensation for my troubles! Just a simple sorry! Not good enough and definitely never use again!!”
“Dreadful service would not recommend purchasing from RD. Items arrived damaged, photo was taken by delivery driver. Due to personal circumstances we were unable to assemble the item and identify even more damage.
RD refused to allow us to return the item or even offer a discount, despite evidence of the damage. They referred it to the supplier, Rowlinson, who apparently said nothing could be done as a couple of months had passed.
There are lots of the companies on the internet make sure you DON'T USE Robert Dyas.”
“AWFUL! Ordered an item months ago, been told I would receive on numerous dates and just keep getting lied to saying it will be here in 3 days then nothing ever shows up. This has been going on for a 2 months.”
“Ordered an item but received no confirmation email as expected .I could not use the order number to check as it was not recognised.The company appears to be badly organised and will fail if it doesn't get it act together.Emailed three times no reply.”
“Returned a Daewoo Blender less than 30 days after purchase. When I used it 1st time to blend fruit, the glass jug did not 'lift out' of base, so I tried to screw it loose. Result = glass jug came off housing and all juice escaped, spread all over work surface.
Was told that 'It was my fault' because I tried to unscrew jug. Then, after I washed jug, screwed jug on 'so hard' to base (apparently I'm strong enough to do that, yet not strong enough to lift jug from base), that it was impossible to separate jug from base , thus insert blades and rubber ring. So now it is truly broken. But it's All My Fault. One shop 'assistant' wrote on my receipt "Refund Refused".
Truly disgusted at attitude/behaviour of Robert Dyas staff. Does not reflect well on ultimate owner, Theo Paphitis.
Will NEVER shop at #RobertDyas again.”
“No body responds to phone 03331036677 for hours. I had returned the product 15 days ago but no refund received so far. I have sent all the details but no response.”
“Customer service is a joke, ordered an item on 1st december and was told payment didnt go through i had to re-order the item and 17days later another arrived at my house. Robert dyas advised i only paid for one even though i had a bank statement proving i paid for two. 56 days later and i still havent been able to organise a return, every week i call and arrange a return and every week they dont turn up. When you call expect to be on homd at least an hr before anyone answers the call absolutely shocking service stat clear”
“Received a message saying my item would be delivered on Tuesday 21st Jan, took a day off work and waited in as delivery was due from 7-7...nothing arrived, figured it may be delayed, phoned up this morning to chase it as I’ve had to take yet another day off work to hear 3 different stories. Eventually found out my item had been lost. Ridiculous company.”
“If I could give this no stars i would. Ordered dishwasher jan 2nd
Advised I'd be contacted within 7 days for delivery. Not so. Chased it on 9th. Told it had been delivered. Not so. I have now spent 5 days and 4 phone calls totalling nearly two hours trying to remedy this as this company and it's supply chain partners are utterly utterly useless. If one more woman says she will call me back and doesnt I will scream. I cant even get help cancelling the order! Avoid this company. You can see why these places fold can't you”
“Absolutely not trustworthy. I strongly advice not to buy from them.
Bought a mattress, paid in full. It arrived late , badly packaged, not at all as in photos or per description and on the top it was also a faulty item. Tried to talk with someone about it and it took days and days of useless answers, after long waits. Unhelpful people blaming third parts here and there. Eventually they arranged a day for the collection, no confirmation via email, text or whatever. We wasted a day of work (therefore money) waiting for them to collect the mattress during a very uncomfortable time slot (7am to 7pm) and guess what? No one showed up. Tried to chat or call anyone to give us some updates but the blaming game has start again. So far this looks like a scam. Who knows if they will collect the item and refund our money.”
“I ordered a dinner set at 49.99 Dec 18th 2019. I then wanted to change the dinner set. Called RD and was advised to cancel and reorder new dinner set, which I did, and then nothing for 3 wks. I have made two complaints in writing (email) and one by phone, althought they told me to write (which had been done). I was told my dinner set would be delivered Dec 30th. I heard nothing from RD and tracking it states it is being processed...3wks later! I have asked for my money back that should have been refunded 49.99 for first dinner set. I do not want the reordered one as I want nothing to do with this company. I have heard nothing from 3 complaints. They have had around 90.00 of my money since Dec 18th with no sign of getting it back. Without question the worst online experience ever.”
“Ordered 2 gifts 3 weeks before christmas for in store delivery in 4 days. I contacted them as not collection notice was recieved by email. Finally 4 days before christmas I was asked to come in to collect my purchases (pre-paid). on arrival they did not have the items. They advised me they had not been shipped yet and would unlikely be delivered before christmas. I asked them to confirm is the would be delivered in time or not. They asked me to contact customer services by phone. I refused and told them to contact customer services and get back to me. They called 3 hours later and after the store managers 2 attempts for more then 30 minutes on hold they had not been able to contact someone about my order. I spoke to representative by online chat who processed my cancellation request. With little apology or alternative solution to the issue. I was then left the sunday before christmas - due to work both dats before having to go a find alternative gifts, that cost me additonal money and time. Cant express how frustrated at the lack of communication, care or responsibility taken by the company for the extremely delayed delivery and not even able to contact customer services over the phone. Not reliable!”
“This company is a nightmare .Please keeps documents and take pictures of returns they will question you about your returns and hold your money for several weeks .Had to get my bank involved be careful”
“I never thought I would find a company that makes Ryanair look good, but Robert Dyas does that in spades. I bought a microwave & needed to return it. A date for collection was arranged - all well & good so far. No collection happened & since then unbelievable difficulty in contacting. Eventually a reply came through on sms, but 2 weeks later I am still no closer to getting it returned”
“So right about bad Customer Service - Item not delivered within a reasonable time so cancelled the order. However some 3 weeks later Received an email to say it was going to be sent. Tried to get through to Customer Services to say order had been cancelled without success. Refused delivery as no longer required. Am still waiting for a refund from my payment on 1 November! Will never use again.”
