“Excellent service, as usual. Staff extremely helpful. Unable to purchase Smart lantern on line, would not accept my card. Visited store and purchased similar item.Unable to advise me why my order could not be placed”
“Avoid at all costs aufull customer services just put you on hold emails take 72 hours for a response so every time they ask a question adds further 72 hours so complete complaint has taken 3 weeks and still not resolved
Go else where absolutely awful”
“Went to RD Branch Queen Street yesterday. Unfortunately I was unable to find the item I was looking for and a very helpful member of staff kindly contacted the Gracechurch St. branch who then arranged to send across the item the following day for collection. I picked up the item today as promised ... excellent service!”
“Excellent product of a desk fan and efficient service. Very competitively priced. After care service also excellent. Would definitely shop at Robert Dyas again. Large selection of items all at competitive prices.”
“I wish I had read these reviews before I ordered. I ordered a sun lounger, which I opened but did not use straight away and when I went to use it I noticed that a bar was loose. I have contacted them and told me because it’s after 72 hours they will do nothing so I will now being taking the matter up with my credit card company: I certainly don’t expect to pay over £100 for a sun lounger and it is faulty: DO NOT USE THIS COMPANY AS SUPPLY SHODDY ITEMS AT TOP PRICE”
“I have just had two garden chairs delivered and on the cushion of one there is a white sticky mark. I have e-mailed your customer services and there answer was we will get
back to you in 72 hours which means I cannot use the chair I paid for until they decide to get back to me. I have used Robert Dyas many times but their service is unacceptable.”
“Will never order online from Robert Dyas again. My money went out very quickly but still waiting for my order to be dispatched, even though it should have arrived before today! Customer service non existent, tried 5 times today, on hold 30 minutes each time , tried live chat..totally useless!! NOT a happy customer!”
“Totally useless and un available customer service.
Tried calling put on hold for multiple times for 15m and more.
Chat with an agent-silence no answer.
Placed an order,payment was processed and then for no reason the order was cancelled
Complete waste of time!
Useless Company!!!”
“I Paid for next day delivery £20 not turned up bought as present for my son sent to his address in his name but I paid for it as a surprise, rang customer service they said as it was in his name they couldn’t tell me where it is !!
And I couldn’t get a refund either of the £20 next day delivery as it’s not I. My name but I told them I paid for it ! I feel like Robert Dyad customer service is rubbish no help at all and iv been comply mugged off.
I asked them to tell me what they can do to help not what they can’t do !
So no garden furniture and I’m out of pocket as well disgraceful behaviour on their part think before you buy from them !!!”
“I purchased an arbour garden seat. I managed to get a carpenter to assemble today. First, I would like to say it’s not easy to assemble.. second the quality is really cheap and flimsy. Very badly made with rough timber and quite wobbly when fully erected. I am really disappointed in the quality and when I sit in it I feel it’s going to fall to bits. I would not recommend this to any one if you are thinking about buying one. It’s definitely not worth the money. Please don’t be tempted to order one, you will really be disappointed.”
“Excellent, friendly, helpful service. We have shopped in our East Grinstead store for many, many years. We have never been disappointed with the products purchased and cannot fault the help and service that they provide.
WELL DONE TO ALL!”
“Visiting Your shop in Witney looking for the Polaoptic Spectacle's I was served by Tamara. Up until I had had a bad day but Tamara was Friendly, efficient & very helpful. She even suggested I Went outside the Shop to test them ( I left my Husband inside as a Guarantee ! ) as I have poor sight. Overall she gave the impression she loved her job,& loved communicating with her Customers. We could all do with a few more Tamara's in the World.”
“Basically I ordered a new fan and I chose a set date of 20/7/22,and I have just received a email today saying that it is now arriving on 21/7/22 I am not very impressed with your, what is point of booking a set date if it is not going to happen,I am a carer for my son and husband, and we needed a replacement urgently, and that is why I ordered from your company”
“I purchased a Furniture To Go wardrobe through Robert Dyas and this will be the first and last time using the company.
I had a problem with the wardrobe (apart from the poor quality) where the holes were drilled into the wrong side of the top panel. Called FTG who advised 3 weeks for a new part. I didn't have time to wait that long so advised to contact Robert Dyas for a refund. Long story short, was told I'd need to email photos and box up all the parts until they were uplifted, I didn't have the space for so realised it would be easier to drill holes in myself so deleted photos and contacted Robert Dyas to explain. Well, multiple emails back and forth between different advisers who have asked for different things as haven't read full communication chain. One adviser suggested a partial refund the then the next advisor was extremely patronising in telling me how to retrieve deleted photos. Inefficient and unreliable customer service, will no be using again.
Avoid all the Copenhagen furnitue as well as over priced and cheap quality.”
“I got a great bench lovely wood blemish free.fitted together well would let anyone know its a great place to buy from whole service was easy and delivery on time .
Thank you so much Robert.
Delighted with product”
“We had a dreadful experience with Robert Dyas. We ordered the Kailua lounge set a month ago and it was due to arrive in early August. A few weeks after our order the price went up by 25%. Then yesterday completely out of the blue our order was cancelled because it was out of stock. Amazingly you could still order the same item with a longer wait time. I phoned Robert Dyas and they claimed this was a mistake and the item would be pulled from the website. Surprise, surprise I can still order the same item today. I said I would happily wait longer but customer services said that wasn’t possible as they are unsure if stock will come in again. It’s a complete con. Stay well clear”
“Do not order from here - £600 and 2 months later. Lost goods. Damaged goods. No refund. Disgraceful lying incompetent customer service and management. If you can find the goods elsewhere - go elsewhere!”
