“Basically I ordered a new fan and I chose a set date of 20/7/22,and I have just received a email today saying that it is now arriving on 21/7/22 I am not very impressed with your, what is point of booking a set date if it is not going to happen,I am a carer for my son and husband, and we needed a replacement urgently, and that is why I ordered from your company”
“I purchased a Furniture To Go wardrobe through Robert Dyas and this will be the first and last time using the company.
I had a problem with the wardrobe (apart from the poor quality) where the holes were drilled into the wrong side of the top panel. Called FTG who advised 3 weeks for a new part. I didn't have time to wait that long so advised to contact Robert Dyas for a refund. Long story short, was told I'd need to email photos and box up all the parts until they were uplifted, I didn't have the space for so realised it would be easier to drill holes in myself so deleted photos and contacted Robert Dyas to explain. Well, multiple emails back and forth between different advisers who have asked for different things as haven't read full communication chain. One adviser suggested a partial refund the then the next advisor was extremely patronising in telling me how to retrieve deleted photos. Inefficient and unreliable customer service, will no be using again.
Avoid all the Copenhagen furnitue as well as over priced and cheap quality.”
“I got a great bench lovely wood blemish free.fitted together well would let anyone know its a great place to buy from whole service was easy and delivery on time .
Thank you so much Robert.
Delighted with product”
“We had a dreadful experience with Robert Dyas. We ordered the Kailua lounge set a month ago and it was due to arrive in early August. A few weeks after our order the price went up by 25%. Then yesterday completely out of the blue our order was cancelled because it was out of stock. Amazingly you could still order the same item with a longer wait time. I phoned Robert Dyas and they claimed this was a mistake and the item would be pulled from the website. Surprise, surprise I can still order the same item today. I said I would happily wait longer but customer services said that wasn’t possible as they are unsure if stock will come in again. It’s a complete con. Stay well clear”
“Do not order from here - £600 and 2 months later. Lost goods. Damaged goods. No refund. Disgraceful lying incompetent customer service and management. If you can find the goods elsewhere - go elsewhere!”
“Totally unhelpful and dont want to sort a easy problem they sold me a summerhouse £1100 plus damaged poor quality and just palm me off please think twice before you buy from clowns
Paul Samuels.”
“Ordered garden bench to ne delivered on set day - took day off work, waited in all day and no bench. Had to cancel order as i work and cannot have item delivered when company feels like it ( parcelforce tried unsuccesfully to deliver it the following day and again 2 days later - which is why I paid extra for set day delivery.
Nightmare trying to get a refund - have been told on several occasions this will be in my account within 3 days.
13 days later they still have £147 of my heard earned money. Tried their Chat facility again today - was told complaints are dealt with by head office and the Chat operators have no communication with them! Appalling system and service.”
“Great prices in the Sale, and very helpful assistants. Patient and friendly. The stock is wonderfully varied and I can always find little things I never knew I needed!”
“But outside garden heater which was broken asked many times for collection waited five weeks for collection still waiting for refund keep ringing up being passed to someone else do not buy anything from this company I have never known a company that can’t offer a refund straight away I will wait another week then take it to small claims”
“Well I am so very disappointed I received my swing without bolts or screws.
After 5 weeks I was told that I would receive a new swing seat .
I waited in allday for the courier to come without success
I then called them to be told that it had never been ordered.
I would have to wait a further two weeks for it to be delivered.
I asked for a refund absolutely furious.
The company hardly replied to my emails.
Would definitely not recommend”
“Terrible experience with Robert Dyas and their supplier Glendale Garden Furniture. I ordered a garden chair. Sounds straightforward - yes? No! The chair was supplied, two weeks later than the promised delivery date, and after the money had been taken from my card. On opening the box I found that the cushion and frame did not match, so I couldn't put it together. Repeated phone calls and emails to Robert Dyas, plus letters to Dyas and Glendale followed. Ten weeks later and there's still no sign of any action from Dyas or Glendale to replace the chair or refund my money. What a disgrace!”
“I ordered and received my Hisense 50 A710FTUk tv it came a day earlier than expected and I was very happy but when the tv was turned on it is badly damaged still waiting for someone to get back to me to take this tv away and a refund”
“Appalling customer service from this company, I ordered a Samsung terrace tv which was supposed to come with a free terrace sound bar,the tv arrived on time but without the sound bar, despite numerous phone calls and emails to the customer services department, still no sound bar or any news of why I have not received it with the tv. I have now been told they have no idea if I will receive a sound bar at all, and definitely won’t be reimbursing me for a sound bar (£999).looks like legal action will need to be taken to hold Robert Dyas to account. Bad company and bad customer service.”
“Purchased a kitchen bin it is not like you portray it on your online shopping, the bin looks poor quality, ugly and looks more sturdy on your website. To return it and delivery charges is £12.00. I will NOT be shopping at Robert Dyas again”
“I bought some jam jars which are perfect for my jam.
Excellent customer service at the Loughton branch, showed me where to find them.
A store worth visiting as it has a wide range of products.”
