“Bought air fryer. As usual staff extremely helpful, and ringed receipt showing I could win a prize for doing short simple survey. On trying to do so,
web site address just gave us a jungle of addresses. Hoping this is the right one to explain the situation and enter the prize draw.”
“I have ordered a Summer house via the on line site.
This was easy to complete and to select a delivery date.
Once selected I have been kept informed of the delivery process, receiving text messages the day before with an estimated delivery time.
I was able to see via the web site where we were in the delivery timetable. I received a call from the delivery driver Garry around 30 minutes before his arrival.
Garry was first class and deliverd the Summer house where I asked.
I have yet to build the Summer house but it looks all in order.
Great customer service from the placing of the order through to Garry delivering it.
Many thanks
Stephen”
“The St Albans branch is one of our best shops.Great products at a reasonable price.
The shop is well laid out,always clean and your staff friendly and helpful”
“I ordered a garden shed from Robert dyas via a 3rd party, the shed came in pieces, literally had to build the whole thing your self. I had been quoted for timer to build a shed and it was half the price, they barged double and only difference was they provided a tiny roll of felt. Quality was so poor, thin and flimsy wouldn’t have lasted a year. Refused the item and sent it back as it didn’t mention anything on the listing about being delivered in about 50 separate pieces or such poor quality. This shouldn’t be on Robert dyas website should be on a Poundland website terrible quality. Since then I have had no correspondence from Robert dyas in regards to my refund despite me calling them and emailing them. I don’t recommend people buying from them, go into a store and pay cash and get your item there and then. Terrible product quality fro 3rd party, but also no thought or consideration for the customer for Robert dyas, no mention of any form of compensation and struggling to get my refund still.”
“Price was excellent but customer service no good. Charlene denied my email address used. You can’t talk to anyone, all recordings. I expected my delivery a week ago. All I can get us “your order is being processed and received my warehouse. You will receive it soon. Won’t buy from them again. You can’t even email them.”
“Attempting to return a faulty product, six weeks later no progress and only robotic responses received from customer service that make no reference to the complaint (I am staring to suspect that customer service are bots not actual people). Appalling service, avoid this company at all costs.”
“We regularly visit Robert Dyas in Windsor. The staff there welcome you every time we visit. They are so friendly and helpful, always great for recommendations and there are always things myself and my husband need. Now I know you can get most things online these days BUT we just prefer to go there and browse, looking at special offers and we always buy from there. It’s just a lovely shopping experience. Thank You.”
“If I could give no stars I would.
Bought a wardrobe from this company, and after 4 days attempting to assemble it, including seeking help from two other people, we were unable to get a 'tight' enough assembly that would allow the wardrobe to be used.
Some of the pre-drilled holes were not tight enough for the fittings that needed to be screwed into them, and some of the locking cams were of such poor quality they were not strong enough for the task and would not 'lock-down the panels concerned.
I ended up trying to resolve the problem of loose pre-drilled holes with glue and tissue paper before eventually giving up and buying another wardrobe locally.
This company have now refused to take back the item (which I had subsequently disassembled) and have refused to provide a refund.
They have offered replacement parts which is their attempt to filibuster and avoid dealing with the actual problem. It is clearly too late for replacement parts!
You buy from these 'wide-boys' at your peril.
I would NEVER deal with them again.”
“This is a massive thanks to SHELI at Robert Dyas Banbury!Thank you so much Shelly for your very kind help on the 12.01.2023 with the purchase of Unbind Aero Wildflower. Dehumidifiers. Thanks for being so helpful, courteous. I really appreciated your special help over those items.”
“Terrible service received a damaged and faulty item and it has been all week trying to get someone to action, listen and deal with this and now I will have to fight for a refund”
“Bought a coffee machine as a Christmas present. When opened on Christmas day, the carafe was cracked. I rang Robert Dyas and was told they only accept damaged goods requests within 48 hours, no extension for the Christmas period. I then asked if they sold the carafe and was told no they don't but look on Amazon they may have one.
I'm absolutely disgusted with this experience and will never buy from here again. PLEASE PEOPLE CHECK YOUR PURCHASES AS SOON AS THEY ARRIVE, EVEN IF ITS A PRESENT.”
“My package from 10 December had been delivered to the wrong address and left on someone's doorstep! The owners of the residence were away!
I had received an email from Robert Dyas customer services to say, and I quote, "at the very least the package has been delivered to the correct area" !
Absolutely disgusted!”
