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Sewing Quarter Reviews

2.8 Rating 59 Reviews

44 %

of reviewers recommend Sewing Quarter

Company Reviews

2.8

Based on 59 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 25%
Customer Service
Communication Channels	Telephone, Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Program sometimes interesting to watch, especially when John presents, other presenters lack genuine meaningful enthusiasm which reflects greatly. Once an order is placed, sewing quarter or their main company immediate media it is extremely difficult to cancel, they ignore emails and even if you ring they refuse to cancel and refund. This is against consumer rights act 2015, but hey this company do exactly what they want to do as you have ticked the agree to terms and conditions box. AVOID”

Posted 4 years ago

“Is this programme for real? Compared to Create and Craft this is mind boggling boring. I am witnessing a presenter having a one way conversation to viewers for the last, what seems like an eternity, instead of demonstrating the product. Come on guys, have more respect for your prospective buyers!”

Posted 4 years ago

“Placed order for Sewing Machine didn't send order to 3rd party had to phone 3rd party myself as they said they had nothing on thier system about my order but still took the money Said it would take 2 weeks to deliver 3rd party said that was not right as they despatch next day I will not be buying from SQ again can't trust that I will get my goods”

Posted 4 years ago

“Very slow delivery and the freebie (Notions rotary cutter & mat) of poor quality. However, the reason I'm writing this review is that the freebies are also available to purchase. Don't bother - save your money. The rotary cutter is in essence a poor copy of the Olfa RTY-2/DX 45mm. The locking button to fix the blade position works intermittently and the overall construction is flimsy. I wouldn't trust this cutter for safety, durability or accuracy. If you are a novice buy the Olfa; dont waste your money on this you will end up replacing it.”

Posted 5 years ago

“What a shame that the called centre that sewing quarter use to out source the call handling is so shambolic. The presenters and the channell are amazing and cannot be faulted, but all their hard work is lost on the inadequately and badly trained staff. I am a new customer and when I made my order I was not confident then. When I called to find out what was going I asked to speak to a supervisor the person I spoke then told me my contact details that the would ring on. This individual by doing this broke the data act, this act is set in law and any company or individual not follow due diligence in this process could be prosecuted and fined. Your not going to believe this but I used to manage a call center unit and this one is not fit for purpose.”

Posted 5 years ago

“I bought for the first time thinking I would get lovely free fabric as seen on tv, but received old fashioned xmas fabric horrible. Plus I had to Wait ten days for order to arrive not happy.”

Posted 5 years ago

“Still waiting after 10 days for my order and customer service are not interested.”

Posted 5 years ago

“They're selling fabrics that they claim are UK exclusives as in the only place you can buy them in the UK is from Sewing Quarter themselves. I just checked eBay and surprise surprise, they selling on there. They're just straight up lying.”

Posted 5 years ago

“Even when I have upgraded postage, DPD never deliver on day they say. Numerous excuses, even say they don’t have my complete address although they have been delivering from the start of SQ. It’s only been happening since SQ have had jewellery maker warehouse sending the parcels. Unfortunately I have today cancelled my account with them after my 4th delivery was again not delivered. Customer service unfortunately don’t care either and can get quite rude when you complain,”

Posted 5 years ago

“Shockingly poor customer service who have little knowledge of the items they are selling, online inventory rarely accurate, and that's when the website works. Product sold elsewhere often at much cheaper prices, ie a book priced at SQ today at £15.99 plus £2.95 standard P&P, is being sold elsewhere for £11 with free or cheaper P&P. Also, SQ's standard P&P takes up to 2 weeks to arrive and you have to pay extra if you want your purchases to arrive that same week! The free material offer didn't arrive even though it was stated on the invoice and website - so a big con there. Other haberdashery stores offer free postage when you spend a certain amount, and it normally arrives within a couple of days at most. SQ's p&p is a false economy, especially when they over charge for their products. If you buy from SQ, double check your fabric order is the correct, as mine was cut short. Gave them a chance as they are a new company, but they have let me down at each and every stage. Don't buy from this company, if you want to save yourself time, effort and money. 1 point given because system wouldnt allow me to give them zero. Worse online haberdashery/shopping channel, won't be buying from them again and strongly recommend you don't either.”

Posted 5 years ago

“Shocking customer service - tried to order item on line but the code was coming up as no products - I checked several times and I was entering the correct code, plus I tried several other codes and all were coming up not found. Called their customer services a little later and was told that as I hadnt kept a record of the stock number that I'd need ot call back and select the help option of the phone - called again and spoke to someone who was extremely dismissive saying 'well if they cant find it it probably wasn't loaded it should be now - then they cut me off. Shocking service i dont need the product that badly so they wont be getting my business....”

Posted 5 years ago

“What a false company, check out your order as told to get your order in basket and still don`t get it all. My first order promised free 2 mitre of fabric in April, and sent a stupid key fob with no explanation why ? After several conversations with customer service and a key fob turns up, I`m sorry to say no more orders from me. Also friends who recommended them to me also stopped ordering, as after checking out half there order not sent either. Poor service, customer service and false promises.”

Posted 5 years ago

“They have such good presenters but they seem to lie about the free gifts I spent £127 and got told I would get 2 m of free fabric I have phoned them three times and been told a different story and this time I got told I ordered after 8 PM so I'm not in titled to it so when I said I will get the fabric by this weekend he told me to phone back later on he will speak to the supervisor but I know I probably won't get the fabric but I definitely won't be buying off them again. And when I put it on Facebook after two hours they delete deleted it because there was a lot of replies back about the same way they've treated their customers with false information”

Posted 5 years ago

“New customer didn't get the free gift they said not all customers get them so it's a complete con just to buy stuff from them they they say there nothing they can do you bought the product and you don't get free gifts”

Posted 5 years ago

“Customer Service from bottom to top are lacking in empathy for the customer..scripted responses and only a few staff had the foresight to show some common sense to help..these I thanked..even management who read a message of complaint..(FBk messenger tells you when message read)..blatantly said he had only just read 24 hrs after and was in meetings all day..etc etc..when messenger said otherwise..that the message had been read within the hour..!...I am a first time customer..and now a last time customer..!...also still have not received the free 2metres of random fabric that new customers should receive.. told run out and will be sent when in stock..is this another untruth..”

Posted 5 years ago

“If I could have given no,stars I would have preferred I am a new customer with a promise off free sizers I’d order over ten pounds The order took forever to come, and when it did there was no sizers. I rang and was told they did not have anymore, and that it was in some kind off small print ,only as long as stock last on the internet, I ordere from the tv and seen nothing off this. And I should have been told on phoning in my order and how many did they have two or what who no’s it’s a con. I do use shopping channel and have never had any problems like this, this is one channel I will not be useing again and I thi”

Posted 6 years ago

“I bought an A1 cutting mat to replace one that had been rolled and never lay flat. It arrived rolled and taped extremely tightly! I battled to try and unroll but it won’t lie flat. I emailed and was told to return it. I explained that due to cancer on the brain I can’t return it, due to no longer being able to drive and that relied upon good customer service of online stores when making purchases these days. I’m now left with the same problem. I have found that fabric comes nicely packaged in a box. However, I’ve made a number of other purchases and on each occasion the packing has been very poor, demonstrating no care and attention. There is a difference depending on what you buy..Very disappointed and will not be shopping with them again.”

Posted 6 years ago

“The wrong item was sent in my order. I returned the wrong item as requested at my expense. It's four weeks since I ordered the item and still no sign of the goods.”

Posted 6 years ago

“1 point for the low postage charges, and good quality packaging, but otherwise a poor shopping experience, where kits are often sent either incomplete or with incorrect items included. Customer service team demonstrate little product knowledge, and a week doesn't go by without some sort of computer or technical problem, with customers having to phone in their orders - pretty pointless for a tv and internet based shopping channel! Most products, especially fabric, selling for much more than other online haberdasheries, so the postage savings mean little. Easily one of the worse UK shopping channels.”

Posted 6 years ago

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Sewing Quarter is rated 2.8 based on 59 reviews