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Shein Reviews

Name: Shein
Rating: 1.95

2.0 Rating 1,425 Reviews

21 %

of reviewers recommend Shein

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2.0

Based on 1,425 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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"I KEEP EMAILING THEM ABOUT ABOUT MY REFUND NO RESPONSE...AFTER MORE THAN 3MONTHS THEY WILL TELL ,I EXCEED THE LIMIT ...IF THEY DON'T RESPOND I RECOMMEND TO DISPUTE THIS FROM MY BANK RATHER THAN THIS LONGGG AND WASTING TIME TO KEEP ASKING MY REFUND!!!! NO FOR SHEIN EVERRR"

Kristina Rose M. Quintos

189

Anonymous

Anonymous // 01/01/2019

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Anonymous

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“Shein assure return policy but the process of return is very painful. The collection service always never keep the promised scheduled time and NO Show. Let the customer waiting from 10am to 10pm (their standard collection schedule). I am experiencing more than 75% of such incidents and feedback to customer service not able to resolve the issue. They took 24 hrs (nothing earlier than this duration) come back and said sorry and said they feedback to logistic...but NO show again the next collection. Feedback and they said sorry again + logistics is having manpower issue...and then now logistics send you text asking you to standby not one day but 4 days from 10am to 10pm....what a joke 😀”

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Posted 1 year ago

Ur Mom

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“i was trying on a jumpsuit and it didn't fit me and my behind kept popping out of it. I'm mad because i spent $18.00 on that and my behind couldn't fit in it :( . DO BETTER SHEIN !!”

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Posted 2 years ago

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Anonymous

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“Order hasn’t arrived,can’t contact anyone,I want my money back!”

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Posted 2 years ago

Lee Keller

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“Massive copyright infringement. They are using my stolen art on bathmats. Seems most of what they are selling using art is stolen from hard working artists. JUNK from China!”

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Posted 2 years ago

Glenda

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“I agree with others stating how hard it is to try and return goods. Shein sent me the wrong size top (their mistake) 2 sizes smaller than I ordered. I sent photos as proof and it states I have to pay for the return. I have not had any contact from them over their mistake and agree they make it impossible to return anything. They sent a size 1XL when I ordered 3XL have included photo as proof. JUST BEWARE THEY WILL NOT TAKE RETURNS OR REFUND EVEN WHEN IT IS THEIR MISTAKE.....”

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Posted 2 years ago

Samantha

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“I ordered from here & my package sat in the sterilization & inspection process for forever!!!!! I ended up reaching out to support due to the fact that my items were time sensitive. I ordered gifts for a baby shower as well as a dress for me to wear at that shower. Support confirmed with me that I would receive those items on time. It is now day of the shower & I do not have my items. I now will have to go out & by all new gifts as well as an outfit for myself meaning I’ll be spending double the money. So frustrating. If you need something within a specific timeframe, order elsewhere. You’re gonna end up having to shop elsewhere anyways once your package doesn’t arrive on time!”

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Posted 2 years ago

Audrey Riser

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“I AM TRYING TO RETURN MERCHANDISE. THEY ARE NOT ALLOWING ME TO GET A RETURN LABEL FOR MY RETURN. THEY SAY EASY RETURNS. NOT TRUE.”

Shein 1 star review on 18th February 2022

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Posted 2 years ago

Tholakele Mbambo

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“I don’t even believe I brought a star, I ordered last year November. They sent an email saying that I received my parcel and I asked a refund, again told I received a refund. They are scam these people.”

Shein 1 star review on 9th February 2022

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Posted 2 years ago

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Anonymous

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“I brought a Camo pants! I read the reviews before and actually was happy because the reviews was good. The delivery was quick, but I got my right size and was very big by the zipper, the legs too. It came ripped at front by the zipper. Well, I’m don’t know much about the return policy! I don’t recommend!”

Shein 1 star review on 27th January 2022

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Posted 2 years ago

Cegui

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“You Get what you pay for sizes are in different I ordered medium some came out like an extra large and some came out like a small. Quality is very thin.”

Shein 2 star review on 16th January 2022

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Posted 2 years ago

Jennay

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“I ordered a good amount of clothes to gift to my nephew for Christmas since I saw they had good pricing. I paid expedited shipping which is around $13 so that I could get it here as soon as possible.They took alittle bit longer than expected to process my order but I figured I ordered with enough time that it wouldn’t be a problem. Well, after they finally shipped, it seems my parcel got lost in transit. I kept reaching out to FedEx as Shein told me once they ship it’s no longer their problem. Finally after a week of no movement or help from FedEx, I reached back out to SHEIN to see if I could at least be refunded so I could possibly reorder my items or buy another gift for my nephew. They asked me to give them another 7 business days to investigate what happened before I contact them again. At this point, I’m out of money, time and gifts. I tried to be patient and gave them the time they requested to look into what happened. The 7 business days have come and gone so I requested that they refund me my full amount. They told me I would not be refunded shipping which was $13 because it’s not something they do. Instead they tried to give me a coupon code for free shipping which mind you, you get free shipping if you order more than $49 anyways. They are complete scammers that don’t care about their customers. Do yourself the favor and shop elsewhere as they will do nothing to help you out when things go wrong.”

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Posted 2 years ago

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Anonymous

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“My first time EVER ordering from Shein on Nov 15 2021 and paid for the shipping that guaranteed arrival Nov 25 the latest for a trip I was taking on Nov 27. I called on the 20th of Nov to ask what was the issue as to why my order is nowhere to be found. Nobody had any information. Finally on Nov 24th they email me that it will arrive Dec 1st. I told them to cancel my order as I no longer want or need it because obviously I can’t do anything with the order AFTER my trip. They refused to cancel so I contacted the shippers and had them return to Shein. On Dec 6 they emailed my my refund would be here by Dec 14th the lastest. It is now Dec 19th 2021 and I have NOT received my refund and obviously no clothes. I’ve contacted Shein on more than several occasions to the point where their representative Levi blocked my account from being able to contact Shein altogether so I had to use my second email address to contact them and complain about that as well. The moment I asked for a contact rep from their legal department so that my lawyers may reach out to them, that is when all of a sudden Shein put a senior representative on the case to investigate. Again today is Dec 19 2021 and I still have not received my refund of over $140+ from an order place on Nov 15 2021. My first and last time EVER using Shein.”

Shein 1 star review on 20th December 2021

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Posted 2 years ago

Hdonaghy

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“Such poor customer service. They just want your money and then its up to the luck of the gods as to when u get the order, if you get the order, and the quality of items. Some items are OK. But quality general sucks.”

Shein 1 star review on 10th December 2021

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Posted 2 years ago

Mandy Godber

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“Received my order yesterday for my daughters Xmas presents the pjs was covered in blood absolutely disgusting, customer service was no better either now I have to go post back to them very inconvenient”

Shein 1 star review on 25th November 2021

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Posted 2 years ago

Thabile

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“They only took my money and said the order was cancelled because i failed to pay im verry angry”

Shein 1 star review on 21st November 2021

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Posted 2 years ago

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Anonymous

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“MY ACCOUNT WAS HACKED. Someone in Mexico has used my account to purchase HUNDREDS of dollars worth of goods. I keep reaching out to Shein for help - NOTHING. I am going to seek legal advice.”

Shein 1 star review on 13th November 2021

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Posted 2 years ago

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Anonymous

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“Quality is horrible. 90% of the dresses fail apart after 1 use. I've had most come apart after 1 hour. See photo....horrible scam.”

Shein 1 star review on 10th November 2021

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Posted 2 years ago

Warren

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“Got a heap of silicone molds for epoxy work they arrived fast and are great nice and thick silicone”

Shein 4 star review on 15th October 2021

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Posted 2 years ago

Funiwe Telejane

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“I ordered clothes on the 27 August. I still haven't received anything. I've been scammed over R1200”

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Posted 2 years ago

Tanya

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“So far I cannot say much but the price and product are great.as for delivery please change to something else buffaloes will take you down.i am still waiting for my order as we speak and nor update nor nothing”

Shein 3 star review on 1st September 2021

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Posted 2 years ago

Rita Kraft

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“They are stealing artists work without crediting the artists!! They are really hurting small business artists. This should be stopped.”

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Posted 2 years ago

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Anonymous

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“I will never again order things from SHEIN Maroc. I bought 46 items, to be delivered on 25/7/2021. I received only 22 items. I have made calls and have written emails but nothing from them or their couriers. HUGE DISAPPOINTMENT!!! HUGE!!!!”

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Posted 2 years ago

Olivia Reynolds

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“I highly do not recommend Shein if you ever plan on returning something or need to get in contact with customer service. It's extremely scammy. All there is is an automated chat that NEVER helps with any questions you have. It's been this way since the beginning. Has never been fixed or worked on. Last time I had to return something I had to keep clicking to file for things that were completely different from what I needed until I could find an option to send an email out. This time I was lucky enough to find an old email and reply to it. However I have NO IDEA if I'll even get a response. Do NOT buy from Shein. Below is a photo of proof of my purchase.”

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Posted 2 years ago

Neila

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“At 02/05/2021 when I canceled the order GSHMLE007000FFC..... 11 pieces , they told me that the amount was deposited in my bank account 506 S/R , and when I made the bank account statement in order to let them know that the money did not enter in my account, and this is what they said from May 28th, they have now returned with the same scenario and say that they Deposit the money in my account and this talk is a lie .. So it is better for you to stop to said lie story because you didn't have any argument except what you wrote in SHEIN application by yourselves”

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Posted 2 years ago

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Anonymous

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“package never came yet they won't refund me and it's impossible to get an answer from their customer support”

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Posted 2 years ago

Lakhvir Singh

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“Ordered on 31st may today is 15 june still they showing in transit and when track via ups tracker its showing label created. Attached photo i took on 15 june”

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Posted 2 years ago

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Anonymous

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“The true is i afraid to buy online shop but when I saw shein and i try it. i not disappointed Good quality,true in size ,cheap not wasting money to buy clothes”

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Posted 2 years ago

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Anonymous

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“I ordered my SHEIN order somewhere around March and it was supposed to arrive on the 30th of April to the 6th of May, it is now the 16th of may and haven’t gotten anything, on the 6th of may SHEIN sent me an email saying my order was going to be delayed, that’s all the info I got they didn’t even send me an estimate on when it’s going to arrive. I now have no way on contacting them and tried to contact them on this resolver site but didn’t get any feed back on them either.”

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Posted 2 years ago

Erna Steytler

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“Super happy with 6 blouses as well as Sheins reports throughout the process. Neatly packaged in separate ziplock bags. Received in 3 days after paying courier fee.”

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Posted 3 years ago

Liz San

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“I ordered a jacket which I never wore. I dry cleaned it as I do all new clothing. The black dye on the collar bled into the body of the jacket which is light pink. This speaks to the poor quality. I tried to return it, and Shein declined it. Shein also does not accept negative reviews on their products and my review of the product never populated on my order.”

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Posted 3 years ago

Shein is rated 2.0 based on 1,425 reviews