SIROKO Reviews

Name: SIROKO
Address: San Bernardo 60-2ºD, Gijón, Asturias, Asturias
Rating: 3.69

3.7 Rating 525 Reviews

67 %

of reviewers recommend SIROKO

3.7

Based on 525 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the quality and the price is equal.”

Helpful Report

Posted 2 weeks ago

Hello Michel, Thank you for taking the time to share your opinion with us. We understand that value for money is critical. We appreciate your feedback and will share it with our team to further improve the value for money of our products. Kind regards, SIROKO Team

Posted 2 weeks ago

“Nice helmet but, The helmet looks good. Before ordering, I measured my head circumference at 56 cm and chose size L, which should have given me 5 cm of extra space. Unfortunately, even at the maximum adjustment, the helmet is still too tight. Wearing a thin cap or cycling hat underneath is not possible either. I would recommend measuring your head circumference befor your order.”

Helpful Report

Posted 3 months ago

Hi Fabian, Thank you for your honest review! We're glad to hear you like the look of the helmet. We’re sorry to learn about the sizing issue you experienced. We always recommend double-checking head measurements before ordering, as fit can be quite subjective. If you have any further feedback or need assistance with anything, please don’t hesitate to reach out https://www.siroko.com/es/i/contacto Best regards, The SIROKO Team

Posted 3 months ago

“Good pants for their price. Durability is not great though, i lost the zipper from one of the pant legs in only 3 days of skiing.”

Helpful Report

Posted 6 months ago

Hi Alexander, Thank you for taking the time to share your thoughts with us! We're glad to hear you find the pants good for their price, but we're truly sorry to learn about the zipper issue. Durability is something we take seriously, and it’s disappointing to hear you experienced a problem so soon into your skiing trip. We appreciate your feedback as it helps us improve our products for all of our customers. We're here to help! https://www.siroko.com/es/i/contacto Happy skiing, and we hope to see you again! Best, The SIROKO Team

Posted 6 months ago

“I was thrilled when I received my order from Siroko. I couldn’t wait to try them on. However, my excitement quickly turned to disappointment when I discovered that one of the sleeves had a factory defect. I reached out to their customer service team immediately, hoping for a swift resolution. Unfortunately, after a week of back-and-forth communication, I was left frustrated and without a solution. To my dismay, I was eventually told that I had caused the defect by not wearing the shirt properly. This accusation is both unfair and unfounded, as the shirt was brand new and had only been in my possession for 24 hours.”

Helpful Report

Posted 8 months ago

“La he puesto cuatro veces y me parce comoda, las tallas correctas segun pone,pero para mi se queda un poco corta , tendria que tener al menos 5 o 10 cm mas de longitud, para que mida mas o menos lo mismo que la chaqueta.”

Helpful Report

Posted 1 year ago

“(My order #1314312 for 1×DW Territory-S), The rear pockets are narrow and deep, making it almost impossible to take things out of them while riding. Satisfied with others except for this problem.”

Helpful Report

Posted 1 year ago

“I got the W1-W Tremblant and was excited to snowboard with it. Although it’s warm, the jacket rolls up and I got snow in my back a few times”

Helpful Report

Posted 1 year ago

“NOT HAPPY WITH USA RETURN POLICY The worst USA customer return policy on earth. When you ask for returns you'll get and email as if an attorney is fending you off to return it. I'm a cyclist and all the competitors out there are completely helpful with returns. It just cost me $58 to try on something to small. Don't get me wrong, styles and material do change. I do like there product when it fits... Know your size! I hope Siroko jumps on board with a better return policy for us here in the USA.”

Helpful Report

Posted 2 years ago

“To SIROKO, just letting you know that do not selling cheap rubbish product to your customer like you did it to me please treaded them with respect, and remember that give clearly detail of returns & refunds policy to your customers it's very costly wishing all the best in future business thanks”

Helpful Report

Posted 3 years ago

“Affordable sunglasses. Light to wear and they fit well. Lenses scratch easily so store and clean with care.”

Helpful Report

Posted 3 years ago

SIROKO is rated 3.7 based on 525 reviews