SIROKO Reviews

Name: SIROKO
Address: San Bernardo 60-2, Asturias
Rating: 3.79

3.8 Rating 589 Reviews

69 %

of reviewers recommend SIROKO

3.8

Based on 589 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	2.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Il prodotto non corrisponde alla tabella di taglia indicata!!! Non consiglio!!!”

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Posted 2 weeks ago

Ciao Antonio, Ci dispiace molto per il disagio causato dalla taglia. Vogliamo aiutarti il prima possibile, quindi ti saremmo grati se ci contattassi tramite il seguente link per poterti fornire una soluzione rapida: https://www.siroko.com/es/i/contacto 😊 Siamo qui per qualsiasi cosa tu abbia bisogno. Cordiali saluti, Il team SIROKO

Posted 2 weeks ago

“Terrible customer service, ordered a couple of times, but I'm finally done with this shop. Products are okay for the price; you get what you pay for. Bibs are mediocre, jerseys are very decent. The shirts (Lifestyle) got a very strange cut. Also can't return sizes for free anymore; you are forced to take store credit or pay twice for returning and ordering again. Rediculous.”

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Posted 3 weeks ago

Hello Ced, We are really sorry to hear about your experience and appreciate you sharing this detailed feedback. Our team is always available to help you find the best solution in case of sizing or return issues. If you need further assistance, please contact us through the following link: https://www.siroko.com/es/i/contacto and we will get back to you within 48–72 hours. Best regards, The Siroko Team www.siroko.com

Posted 3 weeks ago

“The quality of their products has always been good and I've placed many orders with them. For my last order, they shipped ladies bibs instead of men's bibs. I returned them and asked for the correct bibs to be replaced. They said they could only refund the wrong bibs. That means I know have to order the bibs again and pay for shipping, even though it was their error. Very poor customer service. How do they expect me to order from them again when this is the type of service they offer?”

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Posted 2 months ago

Hello David, We are truly sorry for this experience. We have reached out to you privately to help resolve the issue as quickly as possible. Best regards from the team at: www.siroko.com

Posted 2 months ago

“No information about materials used in clothing products.”

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Posted 2 months ago

Hallo Piotr, wir bedauern Ihre Erfahrung sehr. Die Informationen zu den Produkten finden Sie detailliert auf unserer Website. Wenn Sie weitere Informationen wünschen, kontaktieren Sie uns bitte über das Formular https://www.siroko.com/es/i/contacto. Mit freundlichen Grüßen vom Team von: www.siroko.com

Posted 2 months ago

“Lost £100k saved by Supreme assets recovery AT G mail .com”

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Posted 7 months ago

Hello Supreme, We're truly sorry to hear about your experience and the issues you've faced with asset recovery. It’s understandable to feel upset when such significant financial matters are involved. We take your feedback seriously, as it helps us to improve our services and ensure better experiences for all our customers. Please reach out to us directly via this link: https://www.siroko.com/es/i/contacto, so we can assist you further. Thank you for bringing this to our attention. Best regards, The SIROKO team.

Posted 7 months ago

“It sounds like you're having some issues with the fit and quality of your pants. The thigh area is too tight, while the area above the knee is too loose. You've mentioned that you usually wear XL pants from other brands and they fit well. Additionally, the visible seams on these pants give them a cheap appearance.”

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Posted 8 months ago

Hi Karl, We're sincerely sorry to hear about the problems you've had with the fit and quality of your trousers. It can be quite frustrating when a product does not meet your expectations, especially in sizing and seam appearance. Your feedback is very important to us as we strive to improve our products and ensure customer satisfaction. We'd love to help you and see if there is a way to resolve this to your satisfaction. Please contact us via this link: https://www.siroko.com/es/i/contacto; we will do our best to help you. Thank you for sharing your feedback with us. Best regards from the team at, SIROKO.

Posted 8 months ago

“The customer service is AWFUL!!! They had send me the wrong item, and wouldn't reimburse me my money or send me the correct product that was ordered. They essentially made me go through the exact same return process (return the product and get a credit to SIROKO) as people who got what they ordered but still wanted to return the item.. I didn't get what I ordered. Most companies will fix their mistake. When I voiced my concern to them they said they need it to go through the same process for all returns. I had added item to get free shipping, and I asked if I could get free shipping for the item that no longer would qualify, they said no! CRAZY!! DO NOT BUY HERE!!!”

Helpful Report

Posted 8 months ago

Hello Tyler, We are very sorry to hear about the problems you have had with your order. We understand how disappointing it can be when something doesn't go as planned. Our goal is to ensure that every customer has a positive experience, and we appreciate your feedback on our returns process. It helps us to identify areas where we can improve. We want to provide solutions that meet our customers' needs while respecting our policies. Please contact us again via this link https://www.siroko.com/es/i/contacto and we will help you within 48/72 hours. Best regards, The SIROKO team

Posted 8 months ago

“A few days after it arrived the Sherpa material separated from the other fabric. I didn’t wash it or damaged it. It looks like the fabric was too weak and split apart. Even though I contacted customer service they didn’t help me in any way. I won’t buy from here again since they don’t seem to value the satisfaction of customers and quality of products.”

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Posted 8 months ago

Hi Vivi, We are so sorry to hear that you had a negative experience with your product material. We understand how frustrating it can be when things don't work as expected. Your satisfaction is very important to us, and we want to make sure your concerns are heard. We have reached out to you so that we can review your situation again and figure out the best way to resolve it. We appreciate your feedback and look forward to helping you improve your experience. Best regards, The SIROKO Team

Posted 8 months ago

“Sup*reme*asset*7*@*gm*ail.*com Help me get my Investment back after my withdrawals were Blocked because of fraud.”

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Posted 9 months ago

Hola Trinity, Lamentamos mucho que estés enfrentando problemas con tus compras y que tu experiencia haya sido negativa. Entendemos que esto debe ser realmente frustrante para ti. Te invito a que te comuniques con nuestro equipo a través de nuestro formulario en https://www.siroko.com/es/i/contacto para que podamos revisar tu situación y ayudarte a encontrar una solución adecuada. Estamos aquí para asistirte y esperamos poder resolver esto contigo pronto. Saludos, El equipo de SIROKO

Posted 8 months ago

“The product I ordered (an expensive pair of sunglasses) broke after only using it two times. It is obviously very cheap quality. When I contacted the customer support I was told it was my fault, that there were no spare parts (even though a part of the glasses broke that could easily be exchanged) and that guarantee does not cover that sort of problems. I would not recommend anyone to order their products.”

Helpful Report

Posted 9 months ago

Hello Joana, We are sincerely sorry to hear that you have had a negative experience with our sunglasses. We appreciate your feedback and understand how frustrating it must be to have a problem with a product you were expecting to enjoy. Our goal is to provide quality products and efficient customer service. Your experience is important to us and will help us to improve. We invite you to contact our team via our contact form at https://www.siroko.com/es/i/contacto so that we can review your situation and find an appropriate solution. We look forward to helping you and hope you have a nice day. The SIROKO team

Posted 9 months ago

“Post: color bonito y abriga. Contras: Lo tienes que lavar a mano porque su forro interior negro despinta, (lo podrían haber puesto blanco la verdad), la capa exterior no es impermeable y cuando se moja en la nieve se quedan cercos de manchas. Pd: Te venden un producto por un precio que no da la talla”

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Posted 9 months ago

Hola Tony, Gracias por compartir tus comentarios. Lamentamos que hayas tenido inconvenientes con el lavado y la impermeabilidad de la prenda. Trabajamos continuamente para mejorar la calidad de nuestros productos y tu opinión nos ayuda en este proceso. Tomamos en cuenta tus sugerencias sobre el forro interior y los problemas de manchas, ya que queremos ofrecer siempre lo mejor a nuestros clientes. Te invitamos a que te pongas en contacto con nosotros para que podamos abordar tus inquietudes y buscar una solución juntos a través de nuestro formulario https://www.siroko.com/es/i/contacto ¡Qué tengas un día genial! El equipo de SIROKO

Posted 9 months ago

“No response regarding return on part of my order.”

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Posted 10 months ago

“Ik heb recent een snowboardjas gekocht bij Siroko en was aanvankelijk tevreden over het design en de pasvorm. Echter, na slechts twee halve dagen op de piste begonnen de naden bij de duimopeningen al los te laten. Dit zou toch niet mogen bij een jas die ontworpen is voor intensief gebruik in de sneeuw. Toen ik contact opnam met de klantenservice, kreeg ik te horen dat het om “normale slijtage” ging, ondanks het feit dat ik de jas slechts één keer heb gedragen en nog nooit heb gewassen. Ze boden me een korting van €15 op een volgende aankoop, maar dat vind ik onvoldoende voor een product dat na amper één gebruik al kapot gaat. Ik had veel meer verwacht van Siroko, zowel qua kwaliteit als service. Jammer, want het design is top, maar als de duurzaamheid en after-sales ondersteuning tegenvallen, zou ik deze aankoop niet aanraden.”

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Posted 10 months ago

“Do not order from this brand. If you have ANY issue they will NOT sort it out, they will NOT help you. Their support process is inexistent. Terrible service and they steal from you. Lost a LOT of money when changing sizes/returning the product I bought from them. Terribly misleading, the quality of the product is also not worth it - definitely spend the extra bucks on a GOOD, reliable and honest brand!”

Helpful Report

Posted 11 months ago

Hello Maria, Thank you for taking the time to leave your comment. We are sorry to hear that you have had difficulties with your order and with our customer service. This is not the experience we want to provide. Your feedback is valuable and will help us improve our process. Please do not hesitate to contact us directly so that we can try to resolve your situation as best we can. Best regards, The SIROKO team

Posted 11 months ago

“Jamais rembourse mon retour. J'ai achete 2 vestes para erreur et de plus, elles étaient trop grandes. J'ai procede au retour des 2 vestes et pris le temps d'acheter un autre plus petite. Ils m'ont rembourse 1 seule veste. C'est ma parole contre la leur car leur système ne justifie aucunement comment le paquet est arrivée, a éte ouvert, ou meme son poids à l'arrivée. Ils ne sont pas professionnels, ils veulent jouer comme les grands mais ont des process de maternelle. Siroko n'est pas un bon plan si il y a un risque de vouloir retourner le produit.”

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Posted 11 months ago

Bonjour Veroniaue Nous vous remercions d'avoir pris le temps de nous faire part de votre expérience. Nous sommes désolés d'apprendre que vous avez rencontré des difficultés lors du retour et du remboursement de vos vestes. Ce n'est pas la qualité de service que nous souhaitons offrir. Nous constatons que votre commande a été passée par l'intermédiaire de Decathlon et que le contact s'est donc fait par leur intermédiaire. Nous comprenons votre frustration et prenons vos commentaires très au sérieux. Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées, L'équipe SIROKO

Posted 11 months ago

“Failed to deliver my item and can't ever get hold of anyone to talk about it despite multiple attempts. They don't even offer a reason for why the item hasn't arrived in over a month and the order status on the website just says "delivery exception". Happy to take my money though and return it!”

Helpful Report

Posted 11 months ago

Hello James, Thank you for sharing your experience with us. We sincerely apologize for the issues you've faced with your order and the difficulty in reaching our support team. This is not the level of service we strive to provide. We appreciate your feedback and understand your frustration. Please reach out to us directly so we can assist you further and work towards a resolution for your situation. Best regards, The SIROKO team

Posted 11 months ago

“Purchased a product under the reasonable assumption that when purchasing “express shipping”, with an expected delivery of December 5 or 6, that it would indeed arrive over the period of December 5-6 and not 6 days later. Customer service throughout this process has been terrible, with no consideration to timeframes or consumer law. Was unable to give the product as a gift as the flight had already left, which was the purpose of the express postage in the first place. Paying additional costs to now refund the product seems borderline fraudulent. Regardless will not be using again.”

Helpful Report

Posted 11 months ago

Hello Bronson, Thank you for sharing your feedback with us. We sincerely apologize for the delay in delivery and the inconvenience it caused you, especially regarding your gift plans. We genuinely appreciate your comments as they help us identify areas for improvement. Please feel free to reach out to us directly so we can assist you further and address your concerns. Best regards, The SIROKO team

Posted 11 months ago

“No merece la pena por el precio que tiene, en temperaturas frías, se queda muy muy corta, es decir abriga poco”

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Posted 11 months ago

Hola Emilio, Gracias por compartir tu opinión. Lamentamos que la prenda no haya cumplido tus expectativas en cuanto a abrigo en temperaturas frías. Tu retroalimentación es importante para nosotros y nos ayuda a entender cómo mejorar nuestros productos. Te invitamos a que nos contactes directamente para poder ayudarte y abordar tus preocupaciones. Saludos cordiales, El equipo de SIROKO

Posted 11 months ago

“I bought a bib tight from their high-end product line, SRX, surprisingly, after only one ride the chamois area got ripped off. I reached out to their customer service and they offered me 15 euro incentive! I have been using other brands for years and never had any issues like this. Really low-quality company.”

Helpful Report

Posted 11 months ago

Hello Mohamed, Thank you for taking the time to send us your feedback. We are sorry to hear that you have experienced a problem with your SRX product and that you were not satisfied with our response. This is not the experience we want our customers to have. We take your feedback very seriously and will continue to work on the quality of our products. Please do not hesitate to contact us directly to discuss your situation. We would appreciate the opportunity to rectify this. Yours sincerely The SIROKO Team

Posted 11 months ago

“Salopette et manteaux achetés sur le site. La fermeture éclair ventrale de la salopette s'est déchirée au premier usage, sans raison particulière... premier jour sur les pistes... J'ai contacté le service client qui m'a répondu que c'était dû à une mauvaise utilisation... Produit défecteux, qualité médiocre, mauvais service client. A FUIR !”

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Posted 11 months ago

Bonjour Lucie, Merci d'avoir pris le temps de partager votre expérience. Nous sommes vraiment désolés d'apprendre que la fermeture éclair de votre salopette s'est déchirée dès le premier usage. Ce n'est clairement pas la qualité que nous visons. La satisfaction de nos clients est très importante pour nous, et vos commentaires nous aideront à améliorer nos produits. Si vous souhaitez discuter de ce problème ou si vous avez besoin d'une aide supplémentaire, n'hésitez pas à nous contacter. Nous sommes là pour vous accompagner ! Cordialement, L'équipe SIROKO

Posted 11 months ago

SIROKO is rated 3.8 based on 589 reviews