SIROKO Reviews

3.6 Rating 357 Reviews
63 %
of reviewers recommend SIROKO
3.6
Based on 357 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 65%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email
Queries Resolved In
Over A Week
Returns & Refunds
Returns Process
Could Be Better

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Anonymous
Anonymous  // 01/01/2019
Bei der Brille Ks3 Rome hat sich bereits nach kurzer Zeit die bBeschichtung der Polarisierten Scheibe gelöst bzw. ergaben sich mehrere schwarze Flecken. Dadurch war das Sichtfeld beeinträchtigt und die Brille praktisch unbrauchbar. Auf meine Reklamation bei SIROKO erhielt ich bis dato keine Antwort. Ich werde hier kein Produkt mehr kaufen.
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Posted 2 days ago
Ordered and have been waiting weeks and weeks. Go to track package and says page not found. Not happy and would never buy again from this company. Should be shutdown immediately.
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Posted 4 days ago
Scamming Dogs! Would never order anything from this company! Ordered a lot of snow gear and have been waiting weeks and weeks and no response after emailing! Theses guys should be shut down immediately!
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Posted 4 days ago
I received an incorrect order. Problem with return. Very poor contact with customer service. I don't recommend it, except Chinese rags
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Posted 1 month ago
Please do not buy. Glasses broke after wearing only 5 times. Ignored by customer service after sending 3 contact messages through website with photos. Eventually got a response after a reply to a marketing mail. Told it was my fault and not covered under warranty. Frames are thin at arm hinge. Terrible product and appalling customer service.
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Posted 1 month ago
If you're planning to buy something here, you'll have to order it a month in advance. You have to plan well. The delivery is too slow and their response is also very insincere. I didn't receive the product I ordered on December 24. I think I will receive it after winter.
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Posted 1 month ago
Calcetines que no cumplen las expectativas en cuanto a regulación térmica. Si realmente los utilizas a las temperaturas que te dicen en la web te tendrán que amputar los pies por congelación. Además que con el primer lavado se han deteriorado y cedido muchísimo. 40€ muy mal gastados, no los recomiendo. Por decir algo positivo es que son cómodos, suelo utilizar Lurbel en mi día a día y son parejos en cuanto a comodidad.
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Posted 1 month ago
I am really disappointed, I was waiting for my jacket for snowboarding which I ordered was missing the post office leave it outside in no safe place and I try to deal with a company that this is ridiculous and not responsible and if they can or give me refund or sent a new item there wasn’t any email back to me and still they telling me to deal with a post office . I will never purchase any thing from this website.
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Posted 1 month ago
No recomiendo comprar productos de esta marca, sus políticas de garantía son muy malas. Compre este producto en el mes de Octubre, preparandome para la temporada de invierno, lo recibí en el mes de noviembre. Este es el momento que no se si sirven o no, pues desde el momento en que los recibí están defectuosos. En los pliegues de la rodilla donde el material es diferente al del resto de la prenda las costuras que los une están descosidas dejando como resultado unos huecos en cada una de ellas. así que de inmediato contacte a servicio al cliente de la marca por email describiendo el problema acompañándolo de unas fotografías. me respondieron disculpándose por lo sucedido y me pidieron que enviara mas información y unas nuevas fotos del producto y el desperfecto y así lo hice. todo esto en el transcurso del mes de diciembre. este es el tiempo que tras ya mas de dos meses después aun no tengo respuesta y mucho menos una solución a esta garantía. Ya estamos al medio de la temporada de invierno así que me toco comprar uno a otro vendedor. Yo he comprado por años todo tipo de productos de la marca SIROKO y hasta ese momento no había tenido ningún problema por lo cual nunca hice uso de una garantía en el pasado, pero ahora que me toco hacerla me siento completamente defraudado. I do not recommend buying products from this brand, their warranty policies are very bad. I bought this product in the month of October, preparing for the winter season, I received it in the month of November. This is the moment when I don't know if they are useful or not, because from the moment I received them they have been defective. In the folds of the knee where the material is different from the rest of the garment, the seams that join them are unstitched, leaving gaps in each of them as a result. So immediately contact the brand's customer service by email describing the problem along with some photographs. They responded apologizing for what happened and asked me to send more information and some new photos of the product and the damage and so I did. all this during the month of December. This is the time that after more than two months later I still have no answer, much less a solution to this guarantee. We are already in the middle of the winter season so I have to buy one from another seller. I have bought all kinds of SIROKO brand products for years and until then I had not had any problems, which is why I never made use of a guarantee in the past, but now that I have to do it I feel completely disappointed.
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Posted 1 month ago
Did wear the pants for 4 days while snowboarding. Pants on the bottom already changed colour. Fabric is more worn and becomes thinner. Seams coming loose. Not high quality for this price… good for 2-3 winter holidays max.
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Posted 1 month ago
I bought this jacket in S, it's too big - now I return the jacket in order to have it in XS, the return has been delivred but SIROKO doesn't answer me. I've just lost my money. If you're not sure of the size, don't buy it it because you will loose your money and still don't have the jacket
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Posted 2 months ago
Se potessi metterei 0 stelle! Ma il minimo è 1 i colori di questa giacca non sono come in foto! Ho chiesto di essere rimborsata e ho pagato anche 2.95€ per l’etichetta di reso… ma niente! non mi è mai arrivata nessuna etichetta e nessuna notizia dopo diverse mail… delusissima!
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Posted 2 months ago
Ordered a snowboard jacket and it doesn't fit well. Trying to return it...I've been charged for the return label but Siroko indicates that the return label is not available to print.....hmmm...sounds sketchy! Very unhappy!
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Posted 2 months ago
No return label. bad contact with the seller. I do not recommend
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Posted 2 months ago
I ordered a ski jacket, I confirmed with the company that it would be delivered through a courier and USPS. They then sent it USPS and I dont get USPS delivery. The jacket was then sent back to the company and they said they would refund me and that was weeks ago. They are no longer even answering my emails. This company is not honest and I would never suggest anyone ordering anything from them. They don't even have a customer service phone number.
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Posted 2 months ago
Delivery was super fast, ordered on the 27th Dec, arrived on 2nd Jan. Fabric and making looks and feels perfect! I would have loved this, except... Size chart states 63 cm length for size L-XL. My piece came with the length of 54 cm-s, measured from neck lining to bottom. That's 9 cm-s short! Barely covers my belly button. (I'm 193 cm-s tall)
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Posted 2 months ago
We ordered a jacket two weeks ago, have not received it and the tracking is not current. Now my son won’t have it in time for Christmas. Do not recommend this company at all.
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Posted 3 months ago
I have tried to contact this company on 3 seperate occasions about my order within the past 2 weeks and have not yet received a response. I placed my order about 3 weeks ago and my tracking has not been updated in a while. The inability to respond to THREE SEPERATE inquiries that I have made regarding my order is beyond inappropriate. I am very unhappy with the complete lack in customer service from this company and as a result I would never recommend this company or products to anyone in the future. Do better.
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Posted 3 months ago
they never reply the email and do not handle any problems with their customer services
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Posted 3 months ago
No information abour order, no contact, no response for email. I DO NOT RECOMMEND IF YOU DONT WANT TO LOOSE YOUR MONEY!!!!!
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Posted 3 months ago
SIROKO is rated 3.6 based on 357 reviews