SIROKO Reviews

Name: SIROKO
Address: San Bernardo 60-2ºD, Gijón, Asturias, Asturias
Rating: 3.66

3.7 Rating 506 Reviews

66 %

of reviewers recommend SIROKO

3.7

Based on 506 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It sounds like you're having some issues with the fit and quality of your pants. The thigh area is too tight, while the area above the knee is too loose. You've mentioned that you usually wear XL pants from other brands and they fit well. Additionally, the visible seams on these pants give them a cheap appearance.”

Helpful Report

Posted 2 weeks ago

Hi Karl, We're sincerely sorry to hear about the problems you've had with the fit and quality of your trousers. It can be quite frustrating when a product does not meet your expectations, especially in sizing and seam appearance. Your feedback is very important to us as we strive to improve our products and ensure customer satisfaction. We'd love to help you and see if there is a way to resolve this to your satisfaction. Please contact us via this link: https://www.siroko.com/es/i/contacto; we will do our best to help you. Thank you for sharing your feedback with us. Best regards from the team at, SIROKO.

Posted 2 weeks ago

“The customer service is AWFUL!!! They had send me the wrong item, and wouldn't reimburse me my money or send me the correct product that was ordered. They essentially made me go through the exact same return process (return the product and get a credit to SIROKO) as people who got what they ordered but still wanted to return the item.. I didn't get what I ordered. Most companies will fix their mistake. When I voiced my concern to them they said they need it to go through the same process for all returns. I had added item to get free shipping, and I asked if I could get free shipping for the item that no longer would qualify, they said no! CRAZY!! DO NOT BUY HERE!!!”

Helpful Report

Posted 4 weeks ago

Hello Tyler, We are very sorry to hear about the problems you have had with your order. We understand how disappointing it can be when something doesn't go as planned. Our goal is to ensure that every customer has a positive experience, and we appreciate your feedback on our returns process. It helps us to identify areas where we can improve. We want to provide solutions that meet our customers' needs while respecting our policies. Please contact us again via this link https://www.siroko.com/es/i/contacto and we will help you within 48/72 hours. Best regards, The SIROKO team

Posted 4 weeks ago

“A few days after it arrived the Sherpa material separated from the other fabric. I didn’t wash it or damaged it. It looks like the fabric was too weak and split apart. Even though I contacted customer service they didn’t help me in any way. I won’t buy from here again since they don’t seem to value the satisfaction of customers and quality of products.”

Helpful Report

Posted 1 month ago

Hi Vivi, We are so sorry to hear that you had a negative experience with your product material. We understand how frustrating it can be when things don't work as expected. Your satisfaction is very important to us, and we want to make sure your concerns are heard. We have reached out to you so that we can review your situation again and figure out the best way to resolve it. We appreciate your feedback and look forward to helping you improve your experience. Best regards, The SIROKO Team

Posted 1 month ago

“Sup*reme*asset*7*@*gm*ail.*com Help me get my Investment back after my withdrawals were Blocked because of fraud.”

Helpful Report

Posted 1 month ago

Hola Trinity, Lamentamos mucho que estés enfrentando problemas con tus compras y que tu experiencia haya sido negativa. Entendemos que esto debe ser realmente frustrante para ti. Te invito a que te comuniques con nuestro equipo a través de nuestro formulario en https://www.siroko.com/es/i/contacto para que podamos revisar tu situación y ayudarte a encontrar una solución adecuada. Estamos aquí para asistirte y esperamos poder resolver esto contigo pronto. Saludos, El equipo de SIROKO

Posted 1 month ago

“The product I ordered (an expensive pair of sunglasses) broke after only using it two times. It is obviously very cheap quality. When I contacted the customer support I was told it was my fault, that there were no spare parts (even though a part of the glasses broke that could easily be exchanged) and that guarantee does not cover that sort of problems. I would not recommend anyone to order their products.”

Helpful Report

Posted 1 month ago

Hello Joana, We are sincerely sorry to hear that you have had a negative experience with our sunglasses. We appreciate your feedback and understand how frustrating it must be to have a problem with a product you were expecting to enjoy. Our goal is to provide quality products and efficient customer service. Your experience is important to us and will help us to improve. We invite you to contact our team via our contact form at https://www.siroko.com/es/i/contacto so that we can review your situation and find an appropriate solution. We look forward to helping you and hope you have a nice day. The SIROKO team

Posted 1 month ago

“Post: color bonito y abriga. Contras: Lo tienes que lavar a mano porque su forro interior negro despinta, (lo podrían haber puesto blanco la verdad), la capa exterior no es impermeable y cuando se moja en la nieve se quedan cercos de manchas. Pd: Te venden un producto por un precio que no da la talla”

Helpful Report

Posted 1 month ago

Hola Tony, Gracias por compartir tus comentarios. Lamentamos que hayas tenido inconvenientes con el lavado y la impermeabilidad de la prenda. Trabajamos continuamente para mejorar la calidad de nuestros productos y tu opinión nos ayuda en este proceso. Tomamos en cuenta tus sugerencias sobre el forro interior y los problemas de manchas, ya que queremos ofrecer siempre lo mejor a nuestros clientes. Te invitamos a que te pongas en contacto con nosotros para que podamos abordar tus inquietudes y buscar una solución juntos a través de nuestro formulario https://www.siroko.com/es/i/contacto ¡Qué tengas un día genial! El equipo de SIROKO

Posted 1 month ago

“No response regarding return on part of my order.”

Helpful Report

Posted 2 months ago

“Ik heb recent een snowboardjas gekocht bij Siroko en was aanvankelijk tevreden over het design en de pasvorm. Echter, na slechts twee halve dagen op de piste begonnen de naden bij de duimopeningen al los te laten. Dit zou toch niet mogen bij een jas die ontworpen is voor intensief gebruik in de sneeuw. Toen ik contact opnam met de klantenservice, kreeg ik te horen dat het om “normale slijtage” ging, ondanks het feit dat ik de jas slechts één keer heb gedragen en nog nooit heb gewassen. Ze boden me een korting van €15 op een volgende aankoop, maar dat vind ik onvoldoende voor een product dat na amper één gebruik al kapot gaat. Ik had veel meer verwacht van Siroko, zowel qua kwaliteit als service. Jammer, want het design is top, maar als de duurzaamheid en after-sales ondersteuning tegenvallen, zou ik deze aankoop niet aanraden.”

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Posted 2 months ago

“Do not order from this brand. If you have ANY issue they will NOT sort it out, they will NOT help you. Their support process is inexistent. Terrible service and they steal from you. Lost a LOT of money when changing sizes/returning the product I bought from them. Terribly misleading, the quality of the product is also not worth it - definitely spend the extra bucks on a GOOD, reliable and honest brand!”

Helpful Report

Posted 3 months ago

Hello Maria, Thank you for taking the time to leave your comment. We are sorry to hear that you have had difficulties with your order and with our customer service. This is not the experience we want to provide. Your feedback is valuable and will help us improve our process. Please do not hesitate to contact us directly so that we can try to resolve your situation as best we can. Best regards, The SIROKO team

Posted 3 months ago

“Jamais rembourse mon retour. J'ai achete 2 vestes para erreur et de plus, elles étaient trop grandes. J'ai procede au retour des 2 vestes et pris le temps d'acheter un autre plus petite. Ils m'ont rembourse 1 seule veste. C'est ma parole contre la leur car leur système ne justifie aucunement comment le paquet est arrivée, a éte ouvert, ou meme son poids à l'arrivée. Ils ne sont pas professionnels, ils veulent jouer comme les grands mais ont des process de maternelle. Siroko n'est pas un bon plan si il y a un risque de vouloir retourner le produit.”

Helpful Report

Posted 3 months ago

Bonjour Veroniaue Nous vous remercions d'avoir pris le temps de nous faire part de votre expérience. Nous sommes désolés d'apprendre que vous avez rencontré des difficultés lors du retour et du remboursement de vos vestes. Ce n'est pas la qualité de service que nous souhaitons offrir. Nous constatons que votre commande a été passée par l'intermédiaire de Decathlon et que le contact s'est donc fait par leur intermédiaire. Nous comprenons votre frustration et prenons vos commentaires très au sérieux. Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées, L'équipe SIROKO

Posted 3 months ago

“Failed to deliver my item and can't ever get hold of anyone to talk about it despite multiple attempts. They don't even offer a reason for why the item hasn't arrived in over a month and the order status on the website just says "delivery exception". Happy to take my money though and return it!”

Helpful Report

Posted 3 months ago

Hello James, Thank you for sharing your experience with us. We sincerely apologize for the issues you've faced with your order and the difficulty in reaching our support team. This is not the level of service we strive to provide. We appreciate your feedback and understand your frustration. Please reach out to us directly so we can assist you further and work towards a resolution for your situation. Best regards, The SIROKO team

Posted 3 months ago

“Purchased a product under the reasonable assumption that when purchasing “express shipping”, with an expected delivery of December 5 or 6, that it would indeed arrive over the period of December 5-6 and not 6 days later. Customer service throughout this process has been terrible, with no consideration to timeframes or consumer law. Was unable to give the product as a gift as the flight had already left, which was the purpose of the express postage in the first place. Paying additional costs to now refund the product seems borderline fraudulent. Regardless will not be using again.”

Helpful Report

Posted 3 months ago

Hello Bronson, Thank you for sharing your feedback with us. We sincerely apologize for the delay in delivery and the inconvenience it caused you, especially regarding your gift plans. We genuinely appreciate your comments as they help us identify areas for improvement. Please feel free to reach out to us directly so we can assist you further and address your concerns. Best regards, The SIROKO team

Posted 3 months ago

“No merece la pena por el precio que tiene, en temperaturas frías, se queda muy muy corta, es decir abriga poco”

Helpful Report

Posted 3 months ago

Hola Emilio, Gracias por compartir tu opinión. Lamentamos que la prenda no haya cumplido tus expectativas en cuanto a abrigo en temperaturas frías. Tu retroalimentación es importante para nosotros y nos ayuda a entender cómo mejorar nuestros productos. Te invitamos a que nos contactes directamente para poder ayudarte y abordar tus preocupaciones. Saludos cordiales, El equipo de SIROKO

Posted 3 months ago

“I bought a bib tight from their high-end product line, SRX, surprisingly, after only one ride the chamois area got ripped off. I reached out to their customer service and they offered me 15 euro incentive! I have been using other brands for years and never had any issues like this. Really low-quality company.”

Helpful Report

Posted 3 months ago

Hello Mohamed, Thank you for taking the time to send us your feedback. We are sorry to hear that you have experienced a problem with your SRX product and that you were not satisfied with our response. This is not the experience we want our customers to have. We take your feedback very seriously and will continue to work on the quality of our products. Please do not hesitate to contact us directly to discuss your situation. We would appreciate the opportunity to rectify this. Yours sincerely The SIROKO Team

Posted 3 months ago

“Salopette et manteaux achetés sur le site. La fermeture éclair ventrale de la salopette s'est déchirée au premier usage, sans raison particulière... premier jour sur les pistes... J'ai contacté le service client qui m'a répondu que c'était dû à une mauvaise utilisation... Produit défecteux, qualité médiocre, mauvais service client. A FUIR !”

Helpful Report

Posted 3 months ago

Bonjour Lucie, Merci d'avoir pris le temps de partager votre expérience. Nous sommes vraiment désolés d'apprendre que la fermeture éclair de votre salopette s'est déchirée dès le premier usage. Ce n'est clairement pas la qualité que nous visons. La satisfaction de nos clients est très importante pour nous, et vos commentaires nous aideront à améliorer nos produits. Si vous souhaitez discuter de ce problème ou si vous avez besoin d'une aide supplémentaire, n'hésitez pas à nous contacter. Nous sommes là pour vous accompagner ! Cordialement, L'équipe SIROKO

Posted 3 months ago

“Absolutely terrible experience and I definitely won't be buying again.Purchased some stuff for my girlfriend as a b'day in November. After 2 weeks parcel has finally arrived which in today's world is rather long and unsatisfactory timeframe. Unfortunately had to return the item and ask for the exchange due to size being to big. The return address is shown as the UK address where the parcel was delivered after 2 days from me posting it. However that is not the place where the parcel needs to get before the exchange is issued. There is no mention on the website stating that parcel has to be then send again to different location..it's been over 30 days now and I still have not heard back about when I can expect to receive the item. Absolutely disgraceful tactics and none existing customers service. I decided to try Siroko and it was a massive mistake. Other companies like Dope which are also based outside of the UK can handle deliveries and returns within 10 days but Siroko clearly doesn't care as once they got your money it's your problem. Don't bother buying form them”

Helpful Report

Posted 3 months ago

Hello Sebastian, Thank you for sharing your experience with us. We're truly sorry to hear about the delays and issues you've encountered with your order and return process. Your feedback is extremely valuable to us, and we are continuously working to improve our services, including shipping and returns. Please reach out to our customer service team so we can assist you further and address your concerns. We appreciate your patience and hope to resolve this matter for you. Best regards, The SIROKO Team

Posted 3 months ago

“My wife bought a cycling top (for Christmas) for me, I'm a mens M (medium), and this top was labeled M (for mens), BUT NOT EVEN CLOSE to a medium mens size it was so small (it was ridiculous), upon trying to return for an exchange (or refund), they refused as it was a few days out from their return window. We do not recommend purchasing from this company - just rude!”

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Posted 4 months ago

“Jacket Zip broke 2nd day at the resort.”

Helpful Report

Posted 4 months ago

Hello Simon, Thank you for taking the time to share your feedback with us. We're truly sorry to hear that the zipper on your jacket broke so quickly during your trip. This kind of issue is certainly not what we aim for in our products. Your experience is very important to us, and we will use your comments to help improve our quality control. If you need further assistance or would like to discuss this in more detail, please reach out to us. We're here to support you! Best regards, The SIROKO Team

Posted 4 months ago

“If it was possible to leave 0 out of 5 stars, I would. My snowboard pants ripped after 3 days (down the seams) - with a RRP of £180+ . I then had a reply saying it wasn’t covered as it was wear and tear!! SHOCKING customer service, avoid at all costs if you can.”

Helpful Report

Posted 4 months ago

Hello Ben, Thank you for your feedback. We’re truly sorry to hear about the issues you’ve faced with your snowboard pants after such a short time. That’s definitely not the level of quality we strive for. We appreciate your comments and want to ensure we use your experience to improve our products. If you'd like to discuss this further or if there’s anything we can do to assist you, please feel free to reach out. We’re here to help! Best regards, The SIROKO Team

Posted 4 months ago

“Worst customer support ever. Don't buy from this brand. They stop responding emails and never get back to you. Tried to make a return due to wrong size and had the worst support experience I've ever had - return process is a nightmare. Spent $200 that are now probably lost. Communication is AWFUL”

Helpful Report

Posted 4 months ago

Hello Maria, Thank you for taking the time to share your experience. We're genuinely sorry to hear about the issues you've encountered with our customer support and the return process. We strive to provide the best service possible, and it seems we fell short this time. Your feedback regarding communication is crucial for us, and we will take it into account to improve our services. If you would like to discuss this further or require assistance, please don't hesitate to reach out to us again. We're here to help! https://www.siroko.com/es/i/contacto Best regards, The SIROKO Team

Posted 4 months ago

SIROKO is rated 3.7 based on 506 reviews