SIROKO Reviews

Name: SIROKO
Address: San Bernardo 60-2, Asturias
Rating: 3.93

3.9 Rating 735 Reviews

73 %

of reviewers recommend SIROKO

3.9

Based on 735 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An sich ganz gut: Passform, Taschen, Geschwindigkeit, in der der Stoff trocknet. Der Stoff ist aber so extrem anfällig, dass man sehr einfach Fäden zieht, die dann zu einem Loch werden. Schade.”

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Posted 4 days ago

Hallo Michael, vielen Dank für dein Feedback. Es ist schade zu hören, dass der Stoff so anfällig ist und Fäden zieht, die zu Löchern führen können. Wir bedauern die Unannehmlichkeiten. Wenn du magst, melde dich bitte bei unserem Kundenservice, damit wir dein Anliegen prüfen und dir weiterhelfen können. Viele Grüße, Team SIROKO

Posted 3 days ago

“The fabric is see through.”

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Posted 1 week ago

Hi, Lous. We’re sorry to hear that the fabric hasn’t met your expectations. 😔 We’d like to look into your case and help you as best we can. Please get in touch with our team via the following link: https://www.siroko.com/es/i/contacto. We’ll be delighted to assist you and find the best solution for you. ❤️ Kind regards, SIROKO.

Posted 6 days ago

“TOUBKAL GREEN - One size doesn't fit normal head sizes. Cap is too small. - The neck protector doesn't fit. This system is unusable for multiple uses.”

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Posted 2 weeks ago

Hi Adrian, Thank you for taking the time to share your feedback. We're sorry to hear that the TOUBKAL GREEN did not meet your expectations. The cap is designed to fit most head sizes, but we understand that comfort and fit can vary from person to person. We also regret that you found the neck protector difficult to use. Your comments are valuable to us and will be shared with our product development team as we continue to improve our designs. If you haven't already, please feel free to contact our customer support team. We'd be happy to assist you and see if we can find a solution. Have a nice day! ♥️ The Siroko team

Posted 2 weeks ago

“J’avais commandé 2 cuissards (censés être haut de gamme). Ils sont très confortables mais dès les premières utilisations, les bandes élastiques se sont détendues et se replient désormais sur elles mêmes en ourlet. J’ai pris contact avec le sav qui a simplement déclaré qu’il s’agissait d’une mauvaise utilisation de ma part, étant aveugle à toute éventualité d’un défaut produit. Bref, je ne commanderai plus rien de cette marque.”

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Posted 1 month ago

Bonjour Cerf-volant, Nous sommes sincèrement désolés que votre expérience n’ait pas été à la hauteur de vos attentes. Nous avons vérifié que vous avez été en contact avec notre équipe du Service Client et nous sommes heureux de constater que votre demande a désormais été résolue. Nous vous remercions d’avoir pris le temps de partager votre expérience, car vos retours nous aident à continuer d’améliorer nos produits ainsi que le service que nous proposons. Si vous avez besoin de quoi que ce soit à l’avenir, nous serons ravis de vous aider. Bien cordialement, L’équipe SIROKO

Posted 1 month ago

“PO dvou dnech jsem zboží reklamovala. Pořád se vymlouvají a nakonec řeknou, že jsem si to mohla způsobit sama. (bunda se párá po dvou dnech nošení)Již nikdy nekoupím.”

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Posted 3 months ago

Iveto, mrzí nás, že jsi měla s nákupem takovou zkušenost. Omlouváme se za způsobené nepříjemnosti a za to, že se ti naše odpovědi zdály nedostatečné. Prosím, kontaktuj nás prostřednictvím stránky https://www.siroko.com/cs/i/contacto a zašli nám podrobnosti o vadě bundy po dvou dnech nošení. Rádi situaci prověříme a nabídneme ti vhodné řešení. Děkujeme za tvé připomínky a za tvou snahu pomoci nám zlepšit naše služby. S pozdravem, Tým SIROKO

Posted 3 months ago

“Extremadamente finos. No valen para sitios fríos que es precisamente para el deporte que supuestamente están hechos.”

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Posted 4 months ago

Hola Alvaro, Lamentamos mucho que el producto no cumpla tus expectativas. Tomamos nota de que son extremadamente finos y no valen para sitios fríos, justo cuando se esperan para la práctica deportiva. Si el artículo no se ajusta a lo descrito o no te satisface, puedes gestionarlo dentro de los 30 días siguientes a la entrega para realizar una devolución o cambio. Si hay un defecto, por favor contacta a través de https://www.siroko.com/es/i/contacto y lo resolveremos a la mayor brevedad posible. Gracias por tus comentarios y por ayudarnos a mejorar. Un saludo cordial, Equipo SIROKO

Posted 4 months ago

“My items never arrived. The tracking number provided by Siroko shows the items as delivered but I havent received anything. I cannot get in contact with Siroko on the subject. Apalling customer service.”

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Posted 5 months ago

Hello Anna, We sincerely regret what happened and understand that this situation is very upsetting. We would like to review your case in detail and provide you with a solution as soon as possible. To do so, please contact us via this link 👉 https://www.siroko.com/es/i/contacto. This will allow us to access your information and deal with everything directly with you. We look forward to hearing from you so that we can help you as soon as possible 🤍 Kind regards, The SIROKO Team

Posted 5 months ago

“Nie polecam... wysłali mi nie ten model kurtki. Kontaktu ze strony Siroko brak!!!”

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Posted 5 months ago

Witaj Grzegorzu, Przykro nam, że otrzymałeś inny model kurtki i miałeś problem z kontaktem z nami za pośrednictwem naszej strony internetowej. Chętnie wyjaśnimy i rozwiążemy tę sytuację. Możesz się z nami skontaktować tutaj: https://www.siroko.com/pl/i/contacto Dziękujemy za cierpliwość i pomoc w rozwiązaniu problemu 🌟 Z poważaniem, Zespół SIROKO

Posted 5 months ago

“I purchased the GX Ultimate Engadin ski goggles, but the stitched-on logo started peeling off and the seams began to unravel after only the second day of use. Since this is happening on both sides, it is clearly a quality control issue. Siroko’s only response was a measly €10 'compensation' offer. This is both poor craftsmanship and disappointing customer service.”

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Posted 6 months ago

Hello Daan, We are very sorry to hear about this negative experience. Please contact us again through the message thread you already have open or via the following link: https://www.siroko.com/es/i/contacto, and we will review your case within a maximum of 48–72 hours. Thank you for your understanding. Kind regards, The SIROKO Team

Posted 6 months ago

“I do not recommend ordering from this store. I received a damaged jacket and after three requests, I still haven't received a return shipping label or my Money.”

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Posted 7 months ago

Hello Hanna, We are very sorry about what happened with the jacket and the time it is taking to process the return and refund. We fully understand your frustration and want to help you resolve this as soon as possible. Please write to us via the following link and our team will review your case as soon as possible: https://www.siroko.com/es/i/contacto We also recommend that you check your spam folder, as our replies may sometimes end up there. Thank you for your patience and understanding. We are here to help you. Kind regards, The SIROKO team

Posted 7 months ago

“Il prodotto non corrisponde alla tabella di taglia indicata!!! Non consiglio!!!”

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Posted 8 months ago

Ciao Antonio, Ci dispiace molto per il disagio causato dalla taglia. Vogliamo aiutarti il prima possibile, quindi ti saremmo grati se ci contattassi tramite il seguente link per poterti fornire una soluzione rapida: https://www.siroko.com/es/i/contacto 😊 Siamo qui per qualsiasi cosa tu abbia bisogno. Cordiali saluti, Il team SIROKO

Posted 8 months ago

“Terrible customer service, ordered a couple of times, but I'm finally done with this shop. Products are okay for the price; you get what you pay for. Bibs are mediocre, jerseys are very decent. The shirts (Lifestyle) got a very strange cut. Also can't return sizes for free anymore; you are forced to take store credit or pay twice for returning and ordering again. Rediculous.”

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Posted 8 months ago

Hello Ced, We are really sorry to hear about your experience and appreciate you sharing this detailed feedback. Our team is always available to help you find the best solution in case of sizing or return issues. If you need further assistance, please contact us through the following link: https://www.siroko.com/es/i/contacto and we will get back to you within 48–72 hours. Best regards, The Siroko Team www.siroko.com

Posted 8 months ago

“The quality of their products has always been good and I've placed many orders with them. For my last order, they shipped ladies bibs instead of men's bibs. I returned them and asked for the correct bibs to be replaced. They said they could only refund the wrong bibs. That means I know have to order the bibs again and pay for shipping, even though it was their error. Very poor customer service. How do they expect me to order from them again when this is the type of service they offer?”

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Posted 10 months ago

Hello David, We are truly sorry for this experience. We have reached out to you privately to help resolve the issue as quickly as possible. Best regards from the team at: www.siroko.com

Posted 10 months ago

“No information about materials used in clothing products.”

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Posted 10 months ago

Hallo Piotr, wir bedauern Ihre Erfahrung sehr. Die Informationen zu den Produkten finden Sie detailliert auf unserer Website. Wenn Sie weitere Informationen wünschen, kontaktieren Sie uns bitte über das Formular https://www.siroko.com/es/i/contacto. Mit freundlichen Grüßen vom Team von: www.siroko.com

Posted 10 months ago

“Lost £100k saved by Supreme assets recovery AT G mail .com”

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Posted 1 year ago

Hello Supreme, We're truly sorry to hear about your experience and the issues you've faced with asset recovery. It’s understandable to feel upset when such significant financial matters are involved. We take your feedback seriously, as it helps us to improve our services and ensure better experiences for all our customers. Please reach out to us directly via this link: https://www.siroko.com/es/i/contacto, so we can assist you further. Thank you for bringing this to our attention. Best regards, The SIROKO team.

Posted 1 year ago

“It sounds like you're having some issues with the fit and quality of your pants. The thigh area is too tight, while the area above the knee is too loose. You've mentioned that you usually wear XL pants from other brands and they fit well. Additionally, the visible seams on these pants give them a cheap appearance.”

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Posted 1 year ago

Hi Karl, We're sincerely sorry to hear about the problems you've had with the fit and quality of your trousers. It can be quite frustrating when a product does not meet your expectations, especially in sizing and seam appearance. Your feedback is very important to us as we strive to improve our products and ensure customer satisfaction. We'd love to help you and see if there is a way to resolve this to your satisfaction. Please contact us via this link: https://www.siroko.com/es/i/contacto; we will do our best to help you. Thank you for sharing your feedback with us. Best regards from the team at, SIROKO.

Posted 1 year ago

“The customer service is AWFUL!!! They had send me the wrong item, and wouldn't reimburse me my money or send me the correct product that was ordered. They essentially made me go through the exact same return process (return the product and get a credit to SIROKO) as people who got what they ordered but still wanted to return the item.. I didn't get what I ordered. Most companies will fix their mistake. When I voiced my concern to them they said they need it to go through the same process for all returns. I had added item to get free shipping, and I asked if I could get free shipping for the item that no longer would qualify, they said no! CRAZY!! DO NOT BUY HERE!!!”

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Posted 1 year ago

Hello Tyler, We are very sorry to hear about the problems you have had with your order. We understand how disappointing it can be when something doesn't go as planned. Our goal is to ensure that every customer has a positive experience, and we appreciate your feedback on our returns process. It helps us to identify areas where we can improve. We want to provide solutions that meet our customers' needs while respecting our policies. Please contact us again via this link https://www.siroko.com/es/i/contacto and we will help you within 48/72 hours. Best regards, The SIROKO team

Posted 1 year ago

“A few days after it arrived the Sherpa material separated from the other fabric. I didn’t wash it or damaged it. It looks like the fabric was too weak and split apart. Even though I contacted customer service they didn’t help me in any way. I won’t buy from here again since they don’t seem to value the satisfaction of customers and quality of products.”

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Posted 1 year ago

Hi Vivi, We are so sorry to hear that you had a negative experience with your product material. We understand how frustrating it can be when things don't work as expected. Your satisfaction is very important to us, and we want to make sure your concerns are heard. We have reached out to you so that we can review your situation again and figure out the best way to resolve it. We appreciate your feedback and look forward to helping you improve your experience. Best regards, The SIROKO Team

Posted 1 year ago

“Sup*reme*asset*7*@*gm*ail.*com Help me get my Investment back after my withdrawals were Blocked because of fraud.”

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Posted 1 year ago

Hola Trinity, Lamentamos mucho que estés enfrentando problemas con tus compras y que tu experiencia haya sido negativa. Entendemos que esto debe ser realmente frustrante para ti. Te invito a que te comuniques con nuestro equipo a través de nuestro formulario en https://www.siroko.com/es/i/contacto para que podamos revisar tu situación y ayudarte a encontrar una solución adecuada. Estamos aquí para asistirte y esperamos poder resolver esto contigo pronto. Saludos, El equipo de SIROKO

Posted 1 year ago

“The product I ordered (an expensive pair of sunglasses) broke after only using it two times. It is obviously very cheap quality. When I contacted the customer support I was told it was my fault, that there were no spare parts (even though a part of the glasses broke that could easily be exchanged) and that guarantee does not cover that sort of problems. I would not recommend anyone to order their products.”

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Posted 1 year ago

Hello Joana, We are sincerely sorry to hear that you have had a negative experience with our sunglasses. We appreciate your feedback and understand how frustrating it must be to have a problem with a product you were expecting to enjoy. Our goal is to provide quality products and efficient customer service. Your experience is important to us and will help us to improve. We invite you to contact our team via our contact form at https://www.siroko.com/es/i/contacto so that we can review your situation and find an appropriate solution. We look forward to helping you and hope you have a nice day. The SIROKO team

Posted 1 year ago

SIROKO is rated 3.9 based on 735 reviews