SIROKO Reviews

Name: SIROKO
Address: San Bernardo 60-2, Asturias
Rating: 3.82

3.8 Rating 611 Reviews

70 %

of reviewers recommend SIROKO

3.8

Based on 611 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	2.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Compré la W1 CREST los colores ni los patrones del estampado coinciden con el de las fotos, los colores son mucho más brillantes y el patrón del estampado es diferente al de las fotos. La chaqueta parece bastante fina.”

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Posted 1 day ago

Hola Mario, Tal y como mencionamos en la descripción el articulo en nuestra web "el grafismo de la chaqueta puede variar ligeramente" debido a que en la confección de cada prenda pueden no coincidir en el mismo punto de la tela. Es por eso que cada chaqueta es única. Desde Siroko queremos que estés contento con tus productos, podemos revisar opciones de cambio o devolución según nuestra política. Por favor contacta con nosotros a través de este enlace para gestionarlo: https://www.siroko.com/es/i/contacto ¡Gracias por confiar en nosotros! Que tengas un gran día. El equipo de SIROKO ❤️

Posted 10 hours ago

“La verdad que estoy muy contenta tanto con las gafas que compre para esquiar como con el trato que han tenido hacia mi. Tuve un problema con el envio y se pusieron en contacto conmigo al segundo, solucionándomelo todo al momento. Volveré a reptir sin duda :)”

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Posted 2 days ago

¡Hola, Noelia! Muchas gracias por tomarte el tiempo de escribirnos. Nos encanta saber que estás contenta con tus gafas y con la atención recibida. Sentimos el contratiempo con el envío, pero nos alegra mucho haber podido solucionarlo rápidamente. Para cualquier cosa que necesites, aquí estamos. ¡Será un placer volver a verte pronto! 😄 Un saludo, Equipo SIROKO

Posted 2 days ago

“Comprei um casaco tamanho XL ficava grande, fiz troca para L sem problema nenhum e sem pagar mais nada. Foram impecáveis. Recomendo, SIROKO por ser de confiança. Obrigado SIROKO”

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Posted 3 days ago

Olá, Paula: Muito obrigado pelo seu comentário! Ficamos felizes em saber que a jaqueta atendeu às suas expectativas, que a troca foi fácil e sem custos e que você considera a SIROKO uma marca confiável. Se precisar de alguma coisa no futuro, estamos à sua disposição 😊 Atenciosamente, A equipe da SIROKO

Posted 2 days ago

“El abrigo está bien, pero no abriga lo que dice, peor calidad de la que esperaba”

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Posted 5 days ago

Hola Judith, Lamentamos saber que el artículo no cumplió con tus expectativas. Agradecemos sinceramente tus comentarios, ya que nos ayudan a seguir trabajando en ofrecer productos de la mejor calidad posible. Si en algún momento necesitas ayuda o tienes alguna pregunta, no dudes en contactarnos. ¡Estamos aquí para lo que necesites! ¡Saludos! El equipo de SIROKO

Posted 5 days ago

“Ι have bought various snowboarding articles from Siroko (3 snowboard jackets, 2 trousers, 1 bib pant, gloves, hat, neck warmer etc), they were true to size and worked perfectly for my traveling to Iceland and Norway. I particularly love their isothermic leggings. The best is that they shipped to Athens, Greece literally in 1 day, which was amazing as the first time round I had to make last minute purchases.”

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Posted 1 week ago

Thank you so much for your comment, Dimitra! 😊 We love to hear that everything was perfect for you and that the equipment accompanied you on such an incredible trip to Iceland and Norway. We are also very happy that the fast delivery to Athens made things easier for you. Thank you for trusting SIROKO and keep enjoying the snow! ❄️🏂✨

Posted 6 days ago

“I had really good experiance with customer service when I had to sent back one article. I get really quick respond from them, and no problem with refund. I am also very pleased with delivery, which is quick, especially DHL express.”

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Posted 1 week ago

Thanks a lot for your great feedback, Mateja! We’re really glad to hear you had a smooth return, quick refund, and fast DHL Express delivery. If you ever need anything, just let us know. Warm regards, Team SIROKO

Posted 1 week ago

“Good products quality/price, nice discounts, fast size changings, nice email comunications... definetely will buy some more stuff in future :)”

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Posted 1 week ago

Thanks a lot for your great feedback, Dave! 😊 We’re really happy to hear you’re pleased with the quality, our discounts, the quick size exchange, and our email support. We’d love to see you back again soon, and if you ever need anything, just let us know. Kind regards, Team SIROKO.

Posted 1 week ago

“Very high standards in customer service. The price affordable and good value for money. Delivery services are convenient and reliable. I wonderful policy on returns very convenient and well organised they Siroko take you step by step to ensure you get the best.”

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Posted 1 week ago

Thank you so much for your kind words, Fuad! 😊 We’re really glad to know you’re happy with our customer service, great value, smooth delivery, and hassle-free returns. If you ever need anything, don’t hesitate to reach out, we’ll be happy to help. Warm regards, Team SIROKO ✨

Posted 1 week ago

“Increíble el tejido, no se marca el sudor a pesar de ser color claro, seca rapidísimo y son súper cómodos!!! Sin duda un acierto!”

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Posted 2 weeks ago

¡Muchas gracias por tu excelente reseña Juncal! Nos alegra saber que aprecias la calidad de nuestros materiales y el confort de nuestras prendas, así como los diseños que ofrecemos. Si en algún momento necesitas ayuda o tienes alguna pregunta, no dudes en contactarnos. ¡Estamos aquí para lo que necesites! ¡Esperamos verte pronto de vuelta para más compras! ¡Saludos! El equipo de SIROKO

Posted 1 week ago

“I purchased some items from the Siroko website and experienced some difficulties with the shipping company. Throughout the entire process, until I received my order, the Siroko team was very helpful in finding the best solutions, always responding quickly. The entire customer support process was 5 stars.”

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Posted 2 weeks ago

Hello André, Thank you for your review and for highlighting our team’s efforts. 😍 We’re glad we could assist during the shipping issue and that you were satisfied with the support and communication. If you need anything else, we’re here to help. Kind regards, The Siroko team ❤️

Posted 2 weeks ago

“The order was processed very quickly. The ski jacket is high quality and beautiful. Contact with the SIROKO Team was excellent. Greetings from Poland 🇵🇱”

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Posted 2 weeks ago

Hello Dominika, Thank you for sharing your experience with us! We are delighted to hear that the whole process went smoothly, that the ski jacket has met your expectations and that our team was able to help you. If you need any further assistance at any time, please do not hesitate to contact us. Kind regards, The SIROKO Team

Posted 2 weeks ago

“The order was processed very quickly. The ski jacket is high quality and beautiful. Contact with the SIROKO Team was excellent. Greetings from Poland 🇵🇱”

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Posted 2 weeks ago

Hello Dominika, Thank you very much for your wonderful review! We’re thrilled to hear that your order was processed quickly, you love the jacket, and that our team could help. If you need anything else, we’re here to help. Best regards, The SIROKO Team

Posted 2 weeks ago

“Everything was perfect. Product, shipping, support, everything.”

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Posted 2 weeks ago

Hello Lukas, Thank you very much for your wonderful comments! We are very happy to hear that everything met your expectations 😄 If you need anything else, we are here to help. Kind regards, The SIROKO team

Posted 2 weeks ago

“Problema solucionado con rapidez y profesionalidad”

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Posted 2 weeks ago

Hola Alfredo, ¡Muchas gracias por tus palabras! Nos alegra saber que el problema se solucionó con rapidez y profesionalidad. Si necesitas algo más, estamos a tu disposición ❤️ Un saludo cordial, Equipo SIROKO

Posted 2 weeks ago

“This jacket is great, i have ordered another in color of black because i have tried it on cold and it is insulating, which keeps me warm, but not yet tried on rain but i am sure it will do the job, so thank you siroko, i love their products and logo, customer service are responsive to customers that is a plus to the team too”

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Posted 3 weeks ago

Hello Etin, Thank you for sharing your experience! We are thrilled to hear the jacket keeps you warm and that you are happy with the quality. If you need any help or have any questions at any time, please don’t hesitate to contact us. We are here to help with anything you may need! We hope to see you back soon for more shopping! Best regards, The SIROKO Team

Posted 3 weeks ago

“Muy contento. Tuvimos un problema con un envío y el servicio de atención al cliente lo resolvió en seguida. Volveré a comprar en esta tienda.”

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Posted 4 weeks ago

Hola Álvaro, ¡Muchas gracias por tu excelente reseña! Siempre estamos aquí para ayudar y asegurarnos de que nuestros clientes estén satisfechos. Si en algún momento necesitas más asistencia o tienes alguna otra pregunta, no dudes en ponerte en contacto con nosotros. ¡Esperamos verte pronto para más compras! ¡Saludos! El equipo de SIROKO

Posted 3 weeks ago

“I do not recommend ordering from this store. I received a damaged jacket and after three requests, I still haven't received a return shipping label or my Money.”

Helpful Report

Posted 4 weeks ago

Hello Hanna, We are very sorry about what happened with the jacket and the time it is taking to process the return and refund. We fully understand your frustration and want to help you resolve this as soon as possible. Please write to us via the following link and our team will review your case as soon as possible: https://www.siroko.com/es/i/contacto We also recommend that you check your spam folder, as our replies may sometimes end up there. Thank you for your patience and understanding. We are here to help you. Kind regards, The SIROKO team

Posted 4 weeks ago

“I’m very satisfied with the service from Siroko. My bibshort was damaged, but this was handled quickly and professionally. I received a free replacement without any issues. Excellent service! I will definitely buy from Siroko again and will confidently recommend this brand to my customers.”

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Posted 1 month ago

Hello Steve, Thank you so much for your message! 🙌 We are delighted to hear that the replacement cycling shorts met your expectations and that you were happy with our service. Comments like yours motivate us to continue giving our best every day. If you ever need assistance or have any questions, we will be delighted to help you. 😊 Best regards, The SIROKO Team 🚴‍♂️✨

Posted 4 weeks ago

“Zeer tevreden met onze aankopen bij SIROKO. Na de uitstekende ondershirts (Atomic) nu ook een bibshort gekocht. Ook deze is uitstekend. De prijs/kwaliteit verhouding is super bij SIROKO. De pakketbezorger (PostNL) had er een puinhoop van gemaakt maar dankzij de snelle service toch de bestelling alsnog ontvangen. De service verdient een dikke 10!”

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Posted 1 month ago

Hi Peter, Bedankt voor je fantastische feedback! Fijn om te horen dat het Bibshort wederom aan de verwachtingen voldoet en dat de prijs-kwaliteit verhouding klopt. We begrijpen hoe vervelend de bezorging soms kan zijn en zijn blij dat de service het toch mogelijk maakte om je bestelling snel bij je te krijgen. Als je nog iets nodig hebt, laat het gerust weten. Met vriendelijke groet, Team SIROKO

Posted 4 weeks ago

“Great fabrics, calm, mature and distinct colours and designs, and most of all great service. I can only recommend! Had problems with a retour, but they really walked the extra mile for me.”

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Posted 1 month ago

Hi Kevin, Thank you for the wonderful feedback! We’re thrilled you’re happy with the fabrics, colors, and service, and glad we could assist with the retour. If you need anything else, just let us know. Warm regards, The SIROKO Team

Posted 1 month ago

SIROKO is rated 3.8 based on 611 reviews