SIROKO Reviews

Name: SIROKO
Address: San Bernardo 60-2ºD, Gijón, Asturias, Asturias
Rating: 3.54

3.5 Rating 360 Reviews

63 %

of reviewers recommend SIROKO

3.5

Based on 360 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“Never received my product. Can’t get a hold of them. Going to charge back.”

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Posted 1 year ago

“I ordered some discounted glasses and extra lenses. It's arrived in 2 days to Ireland with DHL. High quality, safe packing, great value, exceptional service. Easy to replacing the other lenses. Highly recommended.”

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Posted 1 year ago

“K3S BIKE PARK: If you need to excahange the lenses, then you are in a big trouble! If you buy one of this, never think about put another lenses on it.”

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Posted 1 year ago

“Péssimo serviço pós venda, ninguém responde, já enviei alguns e-mails através do pedido pós-venda e ninguém responde. Ando nesta situação desde o dia 30/01. Pretendo fazer a devolução de alguns produtos, este é um dos produtos que pretendo devolver e não estou a conseguir. Só quero me enviem a nota de devolução para eu poder enviar para a morada os produtos a devolver. É uma empresa onde não irei mais comprar.”

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Posted 1 year ago

“NOT HAPPY WITH USA RETURN POLICY The worst USA customer return policy on earth. When you ask for returns you'll get and email as if an attorney is fending you off to return it. I'm a cyclist and all the competitors out there are completely helpful with returns. It just cost me $58 to try on something to small. Don't get me wrong, styles and material do change. I do like there product when it fits... Know your size! I hope Siroko jumps on board with a better return policy for us here in the USA.”

Helpful Report

Posted 1 year ago

“Ordered a $90 bib back in November. I had an order number and a tracking number and the order never arrived and no one at the company has responded to any of my messages. I will be filing a fraud claim. DO NOT ORDER FROM THIS COMPANY THEY WILL STEAL YOUR MONEY.”

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Posted 1 year ago

“Purchased 2 cycling tops in early December for a Christmas present and it’s been nearly 8 weeks and they still haven’t arrived. I have the sent the company 8 emails with absolutely no response. I have ordered from these guys before and no issue. But now- never again- I want my order or refund and then never again will I purchase from them”

Helpful Report

Posted 1 year ago

“How do you ensure that your company and its beautiful products go to the abyss? By not providing the service and feedback to its customers, see customer feedback in recent weeks. I have ordered various products in the past, always to my satisfaction, but the last order, ski gloves have not arrived and customer service does not respond to my emails, which is a great shame for a great company. I hope someone from Management Team Sikoro also read these reviews and at least respond to the dissatisfaction of their complaints. Because of this negative feedback, I don't think the company will enjoy a long life. Time for action from Sikoro.”

Helpful Report

Posted 1 year ago

“Don't buy from this company! My mirror finish sunglasses were not compatible with a common cleaning product, which ruined the finish and function of the glasses. No relevant warning provided with the glasses at purchase, and no response to my resulting customer query via website contact page.”

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Posted 1 year ago

“Avoid buying at Siroko at all times. After sending back a jacket (at my own expense) I did not hear anything. After mail and mail. Nothing. No reply, no return of my money. Aweful company!”

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Posted 1 year ago

“AVOID AVOID AVOID . Ok stuff but horrendous customer service 4 emails over weeks nothing back to exchange due to sizing being off size 12 needed xl snow jacket 😑 heard nothing. I've got more chance off losing the tad bit off pork needed to fit more comfortably than hearing back from these . Stick to Dope for a similar style”

Helpful Report

Posted 1 year ago

“Horrible return policy and customer service! My items arrived and were too big. I paid $40+ to return and got an email from the company saying it would cost another $40+ in fees. I had a few days to reply or they said they were shipping my items back to me. I responded right away and they did not respond back. I emailed everyday sometimes multiple times afraid they would ship my items back. Did not get a response until the due date saying sorry they can’t help me and my items were being returned. So now I paid $40+ in shipping just to get hundreds of dollars worth of stuff back I can’t use. Horrible experience!”

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Posted 1 year ago

“Awful service and no response at all when trying to get contact with siroko.”

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Posted 1 year ago

“The jackets were full with make-up, I retourneren it and I Nederland received any money in return ! Do not shop here.”

Helpful Report

Posted 1 year ago

“I'm in the same situation as most of the customers on this review page. I ordered two pairs of goggles from Siroko on November 27th which amounted to £117.83 and still had no goggles or no reply to my request of a refund nearly 6 weeks later. I'm off to Morzine at the end of this month and will be forced to order two more sets. I havent heard a peep out of them still. Fuming to say the least.”

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Posted 1 year ago

“Tienda española que trabaja a nivel internacional, pero si compras en España hablamos de precios gama alta con alguna apreciada y generosa excepción, por lo que exijo calidad de producto, diseño, variedad, tallas y servicio cliente/comunicación. Entiendo que no cubran el envío de las devoluciones, no son una gran empresa y cuando yo compro en Patagonia, me informo antes y sé a lo que me arriesgo, y cuánto. Algunas cuestiones cumplen muy bien, otras bien y algunas mal....como en mi última compra. Con 178 cm y 88 kg olvídate de algunas prendas de ciclismo, pero no sabrás cuál hasta que la tengas. Aspecto que también entiendo porque cada cuerpo y prenda son un mundo. Rebuscando y con suerte, en China encuentras casi lo mismo desde un 5% más barato en las prendas top y hasta un 20% en otras, pero tranquilos que ninguna abeja va siempre a la misma flor. 7 sobre 10”

Helpful Report

Posted 1 year ago

“I purchased two ski jackets from Siroko in different sizes and tried to return the smaller size that didn’t fit. 4 attempts were made to contact someone to make a return. Siroko never replied to any of my emails sent through their website or via their email found in the terms of service. From the comments posted on this website, it looks like I will never be able to return the second jacket or get a proper reply from the company. I will never buy from this company again and do not recommend them at all. About the jacket: The pullover ski jacket from Siroko is difficult to get off. It is really comical to see me try. My friend has to help me. Similar pullover jacket designs have added a zipper in the side and neck to help cool off without taking the jacket off and to help when you need to take the jacket off. Siroko ski jacket would be benefit from adding these design elements. Siroko in general would benefit in hiring communications person to properly deal with all the complaints issues on this website. Until then, do not buy from them.”

Helpful Report

Posted 1 year ago

“Ordered merchadnis eon November 30th - have yet to receive ! Have tried contacting Customs Service on three (3) different ocassions without any type of response whatsoever ! Maybe this will get their attention.”

Helpful Report

Posted 1 year ago

“Ordered a pair of ski goggles two months ago. Still haven’t received them.”

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Posted 1 year ago

“Ordered a week before Christmas. It was clearly stated that the delivery will be on 20th of December, at the latest. It is 27th, not only the delivery did not take place, I have no response from the company, no further information and I only see more and more comments about people in the same situation. Additionally, I can't even see the previous messages I sent to the support, since I used the form on the website and did not send it as an email. Leaving for a skiing trip in Italy today and I have to go out and buy myself different goggles since SIROKO overpromised and underdelivered/not delivered at all. Honestly, it starts to seem like a scam and I am even worried if I see the ordered product or my money ever again. PS - I would not be mad if I got an informative message about delays or so. I understand that sh*t can happen. But I've received nothing.”

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Posted 1 year ago

SIROKO is rated 3.5 based on 360 reviews