SIROKO Reviews

Name: SIROKO
Address: San Bernardo 60-2ºD, Gijón, Asturias, Asturias
Rating: 3.66

3.7 Rating 506 Reviews

66 %

of reviewers recommend SIROKO

3.7

Based on 506 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“I'm very enjoyed with the pants and the jackets to practice snowboard! Siroko is very serious!”

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Posted 2 months ago

“Ik heb recent een snowboardjas gekocht bij Siroko en was aanvankelijk tevreden over het design en de pasvorm. Echter, na slechts twee halve dagen op de piste begonnen de naden bij de duimopeningen al los te laten. Dit zou toch niet mogen bij een jas die ontworpen is voor intensief gebruik in de sneeuw. Toen ik contact opnam met de klantenservice, kreeg ik te horen dat het om “normale slijtage” ging, ondanks het feit dat ik de jas slechts één keer heb gedragen en nog nooit heb gewassen. Ze boden me een korting van €15 op een volgende aankoop, maar dat vind ik onvoldoende voor een product dat na amper één gebruik al kapot gaat. Ik had veel meer verwacht van Siroko, zowel qua kwaliteit als service. Jammer, want het design is top, maar als de duurzaamheid en after-sales ondersteuning tegenvallen, zou ik deze aankoop niet aanraden.”

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Posted 2 months ago

“Dejais las chquetas justo en 59.95 y que casualidad que te estes gastando 60 pavos en una chaqueta o mas, y el envío no sea gratis porque necesitas 60 de mínimo para que te lo envíen. Perdieron un cliente por 3.95.”

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Posted 3 months ago

“Sitzt gut, strechtig. obwohl das Material nicht sehr dick gesteppt ist, hält sie sehr gut warm und ist atmungsaktiv. Fällt relativ groß aus”

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Posted 3 months ago

“j'ai acheté ce manteau le w4 russet il y a deux semaines environ il est de très bonne qualité ,je voulais un médium mais j'ai commander un petit à ma grande surprise il me fait très bien je crois qu'ils font plus grand”

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Posted 3 months ago

“- Fast delivery even abroad, I have already made several orders and everything was fine - Every order came as expected, no unwanted surprises or items missing - Great discount events - Fast reaction to customer demands and kind people willing to help when you're in trouble with your order - I will definitely order there again :-)”

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Posted 3 months ago

“Después de tener un problema con una chaqueta Argus la respuesta del equipo de Atención al cliente fue increíble y ya tengo otra prenda nueva, magnífica empresa española.Compraré de nuevo,sin duda.”

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Posted 3 months ago

“Best quality and a wonderful service! I Love the Design of sirokos Bikeware. They fit good and the bibshorts came with me on an 200km Race. I didn't win, but I Had fun. Thanks to my good fitting stuff. Now I Had an issue with the German Transport organization DPD, who sent my Order back for No reason. Costumer Services of siroko did a great Job and I will finally get my Order by end of this week.”

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Posted 3 months ago

“All went well. Happy to wear my new long sleeve wool cycling T-shirt.”

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Posted 3 months ago

“Do not order from this brand. If you have ANY issue they will NOT sort it out, they will NOT help you. Their support process is inexistent. Terrible service and they steal from you. Lost a LOT of money when changing sizes/returning the product I bought from them. Terribly misleading, the quality of the product is also not worth it - definitely spend the extra bucks on a GOOD, reliable and honest brand!”

Helpful Report

Posted 3 months ago

Hello Maria, Thank you for taking the time to leave your comment. We are sorry to hear that you have had difficulties with your order and with our customer service. This is not the experience we want to provide. Your feedback is valuable and will help us improve our process. Please do not hesitate to contact us directly so that we can try to resolve your situation as best we can. Best regards, The SIROKO team

Posted 3 months ago

“Jamais rembourse mon retour. J'ai achete 2 vestes para erreur et de plus, elles étaient trop grandes. J'ai procede au retour des 2 vestes et pris le temps d'acheter un autre plus petite. Ils m'ont rembourse 1 seule veste. C'est ma parole contre la leur car leur système ne justifie aucunement comment le paquet est arrivée, a éte ouvert, ou meme son poids à l'arrivée. Ils ne sont pas professionnels, ils veulent jouer comme les grands mais ont des process de maternelle. Siroko n'est pas un bon plan si il y a un risque de vouloir retourner le produit.”

Helpful Report

Posted 3 months ago

Bonjour Veroniaue Nous vous remercions d'avoir pris le temps de nous faire part de votre expérience. Nous sommes désolés d'apprendre que vous avez rencontré des difficultés lors du retour et du remboursement de vos vestes. Ce n'est pas la qualité de service que nous souhaitons offrir. Nous constatons que votre commande a été passée par l'intermédiaire de Decathlon et que le contact s'est donc fait par leur intermédiaire. Nous comprenons votre frustration et prenons vos commentaires très au sérieux. Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées, L'équipe SIROKO

Posted 3 months ago

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Posted 3 months ago

“Failed to deliver my item and can't ever get hold of anyone to talk about it despite multiple attempts. They don't even offer a reason for why the item hasn't arrived in over a month and the order status on the website just says "delivery exception". Happy to take my money though and return it!”

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Posted 3 months ago

Hello James, Thank you for sharing your experience with us. We sincerely apologize for the issues you've faced with your order and the difficulty in reaching our support team. This is not the level of service we strive to provide. We appreciate your feedback and understand your frustration. Please reach out to us directly so we can assist you further and work towards a resolution for your situation. Best regards, The SIROKO team

Posted 3 months ago

“Purchased a product under the reasonable assumption that when purchasing “express shipping”, with an expected delivery of December 5 or 6, that it would indeed arrive over the period of December 5-6 and not 6 days later. Customer service throughout this process has been terrible, with no consideration to timeframes or consumer law. Was unable to give the product as a gift as the flight had already left, which was the purpose of the express postage in the first place. Paying additional costs to now refund the product seems borderline fraudulent. Regardless will not be using again.”

Helpful Report

Posted 3 months ago

Hello Bronson, Thank you for sharing your feedback with us. We sincerely apologize for the delay in delivery and the inconvenience it caused you, especially regarding your gift plans. We genuinely appreciate your comments as they help us identify areas for improvement. Please feel free to reach out to us directly so we can assist you further and address your concerns. Best regards, The SIROKO team

Posted 3 months ago

“No merece la pena por el precio que tiene, en temperaturas frías, se queda muy muy corta, es decir abriga poco”

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Posted 3 months ago

Hola Emilio, Gracias por compartir tu opinión. Lamentamos que la prenda no haya cumplido tus expectativas en cuanto a abrigo en temperaturas frías. Tu retroalimentación es importante para nosotros y nos ayuda a entender cómo mejorar nuestros productos. Te invitamos a que nos contactes directamente para poder ayudarte y abordar tus preocupaciones. Saludos cordiales, El equipo de SIROKO

Posted 3 months ago

“Super bien”

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Posted 3 months ago

Hola Ruben, ¡Muchas gracias por tu increíble reseña de 5 estrellas! Nos alegra saber que estás satisfecho con tu experiencia. Si en el futuro necesitas cualquier cosa o tienes alguna pregunta, no dudes en ponerte en contacto con nosotros. Estamos aquí para ayudarte. ¡Esperamos verte pronto de nuevo! Un saludo, El equipo de SIROKO

Posted 3 months ago

“Purchase and return seem easy, no delays and the product is legit and comfortable. The money was refunded to my card for one item that did not fit, but I wanted the credit, so other than that no biggie. 4.4 stars!”

Helpful Report

Posted 3 months ago

Hi Alex, Thank you for your thoughtful 4-star review! We're thrilled to hear that you found the purchase and return process smooth, and that you’re satisfied with the comfort of our product. We appreciate your feedback regarding the refund preference and will take it into consideration for future improvements. If you have any questions or need assistance down the line, don’t hesitate to reach out to us. We look forward to serving you again soon! Best regards, The SIROKO team

Posted 3 months ago

“I bought a bib tight from their high-end product line, SRX, surprisingly, after only one ride the chamois area got ripped off. I reached out to their customer service and they offered me 15 euro incentive! I have been using other brands for years and never had any issues like this. Really low-quality company.”

Helpful Report

Posted 3 months ago

Hello Mohamed, Thank you for taking the time to send us your feedback. We are sorry to hear that you have experienced a problem with your SRX product and that you were not satisfied with our response. This is not the experience we want our customers to have. We take your feedback very seriously and will continue to work on the quality of our products. Please do not hesitate to contact us directly to discuss your situation. We would appreciate the opportunity to rectify this. Yours sincerely The SIROKO Team

Posted 3 months ago

“My shipment was lost and I asked them to send it again. They did it withou any problem”

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Posted 3 months ago

Hi Núria, Thank you so much for your amazing 5 star review! We're sorry to hear that the first delivery was missed, but we're glad to hear that we were able to resolve it without a hitch. Your satisfaction is our priority, and we're here to help you in any way we can. If you have any other questions or need assistance, please don't hesitate to contact us. We hope to see you again soon! Best regards, The SIROKO team

Posted 3 months ago

“Salopette et manteaux achetés sur le site. La fermeture éclair ventrale de la salopette s'est déchirée au premier usage, sans raison particulière... premier jour sur les pistes... J'ai contacté le service client qui m'a répondu que c'était dû à une mauvaise utilisation... Produit défecteux, qualité médiocre, mauvais service client. A FUIR !”

Helpful Report

Posted 3 months ago

Bonjour Lucie, Merci d'avoir pris le temps de partager votre expérience. Nous sommes vraiment désolés d'apprendre que la fermeture éclair de votre salopette s'est déchirée dès le premier usage. Ce n'est clairement pas la qualité que nous visons. La satisfaction de nos clients est très importante pour nous, et vos commentaires nous aideront à améliorer nos produits. Si vous souhaitez discuter de ce problème ou si vous avez besoin d'une aide supplémentaire, n'hésitez pas à nous contacter. Nous sommes là pour vous accompagner ! Cordialement, L'équipe SIROKO

Posted 3 months ago

SIROKO is rated 3.7 based on 506 reviews