SIROKO Reviews

Name: SIROKO
Address: San Bernardo 60-2ºD, Gijón, Asturias, Asturias
Rating: 3.71

3.7 Rating 536 Reviews

67 %

of reviewers recommend SIROKO

3.7

Based on 536 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jamais rembourse mon retour. J'ai achete 2 vestes para erreur et de plus, elles étaient trop grandes. J'ai procede au retour des 2 vestes et pris le temps d'acheter un autre plus petite. Ils m'ont rembourse 1 seule veste. C'est ma parole contre la leur car leur système ne justifie aucunement comment le paquet est arrivée, a éte ouvert, ou meme son poids à l'arrivée. Ils ne sont pas professionnels, ils veulent jouer comme les grands mais ont des process de maternelle. Siroko n'est pas un bon plan si il y a un risque de vouloir retourner le produit.”

Helpful Report

Posted 6 months ago

Bonjour Veroniaue Nous vous remercions d'avoir pris le temps de nous faire part de votre expérience. Nous sommes désolés d'apprendre que vous avez rencontré des difficultés lors du retour et du remboursement de vos vestes. Ce n'est pas la qualité de service que nous souhaitons offrir. Nous constatons que votre commande a été passée par l'intermédiaire de Decathlon et que le contact s'est donc fait par leur intermédiaire. Nous comprenons votre frustration et prenons vos commentaires très au sérieux. Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées, L'équipe SIROKO

Posted 6 months ago

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Posted 6 months ago

“Failed to deliver my item and can't ever get hold of anyone to talk about it despite multiple attempts. They don't even offer a reason for why the item hasn't arrived in over a month and the order status on the website just says "delivery exception". Happy to take my money though and return it!”

Helpful Report

Posted 6 months ago

Hello James, Thank you for sharing your experience with us. We sincerely apologize for the issues you've faced with your order and the difficulty in reaching our support team. This is not the level of service we strive to provide. We appreciate your feedback and understand your frustration. Please reach out to us directly so we can assist you further and work towards a resolution for your situation. Best regards, The SIROKO team

Posted 6 months ago

“Purchased a product under the reasonable assumption that when purchasing “express shipping”, with an expected delivery of December 5 or 6, that it would indeed arrive over the period of December 5-6 and not 6 days later. Customer service throughout this process has been terrible, with no consideration to timeframes or consumer law. Was unable to give the product as a gift as the flight had already left, which was the purpose of the express postage in the first place. Paying additional costs to now refund the product seems borderline fraudulent. Regardless will not be using again.”

Helpful Report

Posted 6 months ago

Hello Bronson, Thank you for sharing your feedback with us. We sincerely apologize for the delay in delivery and the inconvenience it caused you, especially regarding your gift plans. We genuinely appreciate your comments as they help us identify areas for improvement. Please feel free to reach out to us directly so we can assist you further and address your concerns. Best regards, The SIROKO team

Posted 6 months ago

“No merece la pena por el precio que tiene, en temperaturas frías, se queda muy muy corta, es decir abriga poco”

Helpful Report

Posted 6 months ago

Hola Emilio, Gracias por compartir tu opinión. Lamentamos que la prenda no haya cumplido tus expectativas en cuanto a abrigo en temperaturas frías. Tu retroalimentación es importante para nosotros y nos ayuda a entender cómo mejorar nuestros productos. Te invitamos a que nos contactes directamente para poder ayudarte y abordar tus preocupaciones. Saludos cordiales, El equipo de SIROKO

Posted 6 months ago

“Super bien”

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Posted 6 months ago

Hola Ruben, ¡Muchas gracias por tu increíble reseña de 5 estrellas! Nos alegra saber que estás satisfecho con tu experiencia. Si en el futuro necesitas cualquier cosa o tienes alguna pregunta, no dudes en ponerte en contacto con nosotros. Estamos aquí para ayudarte. ¡Esperamos verte pronto de nuevo! Un saludo, El equipo de SIROKO

Posted 6 months ago

“Purchase and return seem easy, no delays and the product is legit and comfortable. The money was refunded to my card for one item that did not fit, but I wanted the credit, so other than that no biggie. 4.4 stars!”

Helpful Report

Posted 6 months ago

Hi Alex, Thank you for your thoughtful 4-star review! We're thrilled to hear that you found the purchase and return process smooth, and that you’re satisfied with the comfort of our product. We appreciate your feedback regarding the refund preference and will take it into consideration for future improvements. If you have any questions or need assistance down the line, don’t hesitate to reach out to us. We look forward to serving you again soon! Best regards, The SIROKO team

Posted 6 months ago

“I bought a bib tight from their high-end product line, SRX, surprisingly, after only one ride the chamois area got ripped off. I reached out to their customer service and they offered me 15 euro incentive! I have been using other brands for years and never had any issues like this. Really low-quality company.”

Helpful Report

Posted 6 months ago

Hello Mohamed, Thank you for taking the time to send us your feedback. We are sorry to hear that you have experienced a problem with your SRX product and that you were not satisfied with our response. This is not the experience we want our customers to have. We take your feedback very seriously and will continue to work on the quality of our products. Please do not hesitate to contact us directly to discuss your situation. We would appreciate the opportunity to rectify this. Yours sincerely The SIROKO Team

Posted 6 months ago

“My shipment was lost and I asked them to send it again. They did it withou any problem”

Helpful Report

Posted 6 months ago

Hi Núria, Thank you so much for your amazing 5 star review! We're sorry to hear that the first delivery was missed, but we're glad to hear that we were able to resolve it without a hitch. Your satisfaction is our priority, and we're here to help you in any way we can. If you have any other questions or need assistance, please don't hesitate to contact us. We hope to see you again soon! Best regards, The SIROKO team

Posted 6 months ago

“Salopette et manteaux achetés sur le site. La fermeture éclair ventrale de la salopette s'est déchirée au premier usage, sans raison particulière... premier jour sur les pistes... J'ai contacté le service client qui m'a répondu que c'était dû à une mauvaise utilisation... Produit défecteux, qualité médiocre, mauvais service client. A FUIR !”

Helpful Report

Posted 6 months ago

Bonjour Lucie, Merci d'avoir pris le temps de partager votre expérience. Nous sommes vraiment désolés d'apprendre que la fermeture éclair de votre salopette s'est déchirée dès le premier usage. Ce n'est clairement pas la qualité que nous visons. La satisfaction de nos clients est très importante pour nous, et vos commentaires nous aideront à améliorer nos produits. Si vous souhaitez discuter de ce problème ou si vous avez besoin d'une aide supplémentaire, n'hésitez pas à nous contacter. Nous sommes là pour vous accompagner ! Cordialement, L'équipe SIROKO

Posted 6 months ago

“Absolutely terrible experience and I definitely won't be buying again.Purchased some stuff for my girlfriend as a b'day in November. After 2 weeks parcel has finally arrived which in today's world is rather long and unsatisfactory timeframe. Unfortunately had to return the item and ask for the exchange due to size being to big. The return address is shown as the UK address where the parcel was delivered after 2 days from me posting it. However that is not the place where the parcel needs to get before the exchange is issued. There is no mention on the website stating that parcel has to be then send again to different location..it's been over 30 days now and I still have not heard back about when I can expect to receive the item. Absolutely disgraceful tactics and none existing customers service. I decided to try Siroko and it was a massive mistake. Other companies like Dope which are also based outside of the UK can handle deliveries and returns within 10 days but Siroko clearly doesn't care as once they got your money it's your problem. Don't bother buying form them”

Helpful Report

Posted 6 months ago

Hello Sebastian, Thank you for sharing your experience with us. We're truly sorry to hear about the delays and issues you've encountered with your order and return process. Your feedback is extremely valuable to us, and we are continuously working to improve our services, including shipping and returns. Please reach out to our customer service team so we can assist you further and address your concerns. We appreciate your patience and hope to resolve this matter for you. Best regards, The SIROKO Team

Posted 6 months ago

“Muy cómodo se ajusta al cuerpo ideal la cremallera trasera”

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Posted 7 months ago

Hola Ayde, ¡Muchísimas gracias por tu reseña de 5 estrellas! Nos alegra saber que te resulta muy cómodo y que el ajuste se adapta perfectamente a tu cuerpo. Nuestro objetivo es ofrecer productos que hagan sentir bien a nuestros clientes, y tu satisfacción es nuestra mejor recompensa. Si tienes cualquier duda o necesitas algo más, no dudes en contactarnos. ¡Esperamos verte de nuevo pronto! Un saludo, El equipo de SIROKO

Posted 7 months ago

“I had issue with my order, asked customer support for help and it was solved to my satisfaction in few days. Great support thanks a lot.”

Helpful Report

Posted 7 months ago

Hi Martin, Thank you so much for your fantastic 5 star review! We're glad to hear that we were able to help you quickly with your request and that you were satisfied with the support you received. Your satisfaction is our priority, and whatever you need, please don't hesitate to contact us. We are here to help you. We hope you will visit us again soon! Best regards, The SIROKO Team

Posted 7 months ago

“Excelente atención, tanto antes como después de la compra, incluso, si fuera necesario necesario hacer un cambio o una devolución.”

Helpful Report

Posted 7 months ago

Hola Yolanda, ¡Muchísimas gracias por tu fantástica reseña de 5 estrellas! Nos alegra saber que has recibido una excelente atención tanto antes como después de la compra. Nuestro objetivo es siempre ofrecer el mejor servicio a nuestros clientes, y tu reconocimiento significa mucho para nosotros. Si en algún momento necesitas ayuda o tienes alguna pregunta, no dudes en ponerte en contacto con nosotros. ¡Esperamos verte nuevamente pronto! Un saludo, El equipo de SIROKO

Posted 7 months ago

“Excellent products and great services!!!”

Helpful Report

Posted 7 months ago

“My wife bought a cycling top (for Christmas) for me, I'm a mens M (medium), and this top was labeled M (for mens), BUT NOT EVEN CLOSE to a medium mens size it was so small (it was ridiculous), upon trying to return for an exchange (or refund), they refused as it was a few days out from their return window. We do not recommend purchasing from this company - just rude!”

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Posted 7 months ago

“Ça a l’air d’être des bons produits on verra après leurs utilisation en février”

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Posted 7 months ago

Salut Alex, Merci beaucoup pour ta super évaluation de 5 étoiles ! Nous sommes ravis que nos produits te semblent de qualité. Nous espérons sincèrement qu'ils te satisferont pleinement lors de leur utilisation en février. N'hésite pas à nous faire part de tes impressions ou si tu as des questions à tout moment. À très bientôt ! Cordialement, L'équipe de SIROKO

Posted 7 months ago

“Recomiendo 100%. Entrega rápida teniendo en cuenta las fechas que son, producto de calidad y buena atención al cliente.”

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Posted 7 months ago

Hola Eva, ¡Muchas gracias por tu increíble reseña de 5 estrellas! Nos alegra saber que estás satisfechas con la calidad de nuestros productos y que la entrega fue rápida. Valoramos mucho tu recomendación y estamos comprometidos en ofrecer siempre la mejor atención al cliente. Si necesitas algo más o tienes alguna pregunta, no dudes en escribirnos. ¡Esperamos verte pronto! Un saludo, El equipo de SIROKO

Posted 7 months ago

“The SIROKO team was extremely helpful in assisting with a lost parcel that was shipped by mistake to the wrong country. The team was instrumental to getbthe parcel to me just in time for Christmas. SIROKO did all the communication with the shipping company! I m so grateful. Thank you!”

Helpful Report

Posted 7 months ago

Hi Renata, Thank you so much for your amazing 5 star review! We're glad to hear that our team was able to help you resolve the issue with your package in time for Christmas. We work hard to provide excellent customer service, and it's great to know that our efforts with the shipping company made a difference. We appreciate your confidence in us and your kind thanks. If you need anything else or have any other questions, please don't hesitate to get in touch - we look forward to seeing you soon! Best regards, The SIROKO team

Posted 7 months ago

“Jacket Zip broke 2nd day at the resort.”

Helpful Report

Posted 7 months ago

Hello Simon, Thank you for taking the time to share your feedback with us. We're truly sorry to hear that the zipper on your jacket broke so quickly during your trip. This kind of issue is certainly not what we aim for in our products. Your experience is very important to us, and we will use your comments to help improve our quality control. If you need further assistance or would like to discuss this in more detail, please reach out to us. We're here to support you! Best regards, The SIROKO Team

Posted 7 months ago

SIROKO is rated 3.7 based on 536 reviews