SIROKO Reviews

Name: SIROKO
Address: San Bernardo 60-2ºD, Gijón, Asturias, Asturias
Rating: 3.71

3.7 Rating 536 Reviews

67 %

of reviewers recommend SIROKO

3.7

Based on 536 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“best bib ever mortiloo”

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Posted 7 months ago

Hi Zvika, Thank you so much for your amazing review! We are glad to hear that you consider our bib to be the best. Comfort and quality are our top priorities, and your words encourage us to keep working hard. If you ever need more information or help, don't hesitate to contact us, enjoy your cycling adventures and we hope to see you soon! Best regards! The SIROKO Team

Posted 7 months ago

“I ordered the jacket W5-W NIX. The logo on the front is different. It is not subtle and it says “SIROKO COMPANY” in large letters. There is also an additional circle logo on the right arm. I chose this jacket because it did not show large logos in the pictures on the website. It looks very cheap. Now i have a week and a half left to return my jacket and the company is not responding to my email.”

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Posted 8 months ago

“Servicio rápido, ropa de ciclismo de alta calidad, hubo un error en la talla y se solucionó super rápido enviándome un maillot nuevo. Servicio de 10”

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Posted 8 months ago

Hola Vicente, ¡Muchas gracias por tu increíble reseña! Nos alegra muchísimo saber que recibiste un servicio rápido y eficiente. La calidad de nuestras prendas de ciclismo es una de nuestras prioridades, y estamos encantados de que hayas tenido una experiencia positiva con nosotros. Si alguna vez necesitas más ayuda, no dudes en contactarnos. ¡Disfruta de tus paseos en bici y esperamos verte de nuevo pronto! ¡Saludos! El equipo de SIROKO

Posted 8 months ago

“Great goggles, I have two pairs. And the interchangeable lenses are great. The customer service team was very responsive and helpful with my questions. I’m from Australia and the goggles didn’t take long to arrive.”

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Posted 8 months ago

Hi Cherie, Thank you so much for your fantastic review! We're thrilled to hear that you love your goggles and that the interchangeable lenses are adding to your experience. It’s also great to know that our customer service team was able to assist you promptly—your satisfaction means the world to us. We're glad your order reached Australia quickly! Enjoy your adventures with the goggles, and we hope to see you again soon! Best regards, The SIROKO Team

Posted 8 months ago

“The snow jacket and pants are comfortable and warm. The customer service was impeccable, I received a wrong number by accident, (the package had the right size, but the jacket was not, and they immediately send me the correct size, and I returned the wrong one, free of charge!”

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Posted 8 months ago

Hi Catarina, Thank you so much for your review! We're glad to hear that both the snow jacket and trousers are comfortable and warm for you. It's also great to hear that our customer service met your expectations and that we were able to resolve the issue quickly, your words motivate us to keep improving. Your words motivate us to keep improving, enjoy your gear and have a great day! Best regards, The SIROKO Team

Posted 8 months ago

“Las prendas son de muy buena calidad. He comprado sudaderas y son super calentitas y mi pareja está encantado con los culotes Siroko. Me encantan los diseños de las prendas de snow, me apetece aprender a esquiar solo por poder usar el producto. :D”

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Posted 8 months ago

Hola Inés, ¡Muchísimas gracias por tu reseña tan maravillosa! ¡Nos encanta que te entusiasmen nuestros diseños de snow! Aprender a esquiar suena emocionante, y estamos seguros de que lucirás espectacular con nuestra ropa. Esperamos que sigas disfrutando de nuestros productos. ¡Que tengas un día genial!

Posted 8 months ago

“Super contenta con la ropa que me compré de Gym”

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Posted 8 months ago

Hola Alba, ¡Muchísimas gracias por tu reseña! Nos alegra mucho saber que estás tan contenta con la ropa de Gym que adquiriste. Trabajamos duro para ofrecer productos que combinen calidad, comodidad y estilo, y es genial saber que lo hemos logrado contigo. Esperamos verte de nuevo pronto. ¡Que tengas un día espectacular!

Posted 8 months ago

“Good pants for their price. Durability is not great though, i lost the zipper from one of the pant legs in only 3 days of skiing.”

Helpful Report

Posted 8 months ago

Hi Alexander, Thank you for taking the time to share your thoughts with us! We're glad to hear you find the pants good for their price, but we're truly sorry to learn about the zipper issue. Durability is something we take seriously, and it’s disappointing to hear you experienced a problem so soon into your skiing trip. We appreciate your feedback as it helps us improve our products for all of our customers. We're here to help! https://www.siroko.com/es/i/contacto Happy skiing, and we hope to see you again! Best, The SIROKO Team

Posted 8 months ago

“He comprado una variedad gran de productos en Siroko, tanto la calidad de los materiales, como la calidad del servicio es bastante buena. Tengo muchas sudaderas, son comodas y de un estilo muy deportivo. También tengo chaquetas y abrigran muy bien.”

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Posted 8 months ago

Hola Adrian, Muchas gracias por tu reseña tan positiva. Nos alegra saber que estás satisfecho con la calidad de nuestros productos y el servicio que ofrecemos. Es genial que disfrutes de nuestras sudaderas y chaquetas; estamos aquí para brindarte siempre lo mejor en estilo y comodidad. ¡Esperamos verte de nuevo pronto! ¡Que tengas un gran día!

Posted 8 months ago

“A ce prix là rien n'a dire je recommande”

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Posted 8 months ago

Hello, Thank you very much for your comment. Your feedback is very important to us and helps us to continuously improve. Enjoy your purchase! Have a nice day!

Posted 8 months ago

“He tenido un problemilla con un producto pero me han hecho una compensación bastante correcta.”

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Posted 8 months ago

Hola Pedro, Muchas gracias por compartir tu experiencia. Lamentamos el inconveniente que tuviste, pero nos alegra saber que hemos podido compensarte de manera satisfactoria. ¡Disfruta de tu compra! ¡Que tengas un excelente día!

Posted 8 months ago

“The product itself is outstanding. Great materials and finishing. It really keeps you warm. My only negative comment (that is why i don't give 5 stars) is for the sizing tool. It told me a Medium and it is way too big.”

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Posted 8 months ago

“I would advise everyone not to use this online retailer. When I returned the item, they claimed that the return was not complete and I had to transfer more money.”

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Posted 8 months ago

“Precioso,”

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Posted 8 months ago

“Una auténtica maravilla, súper cómodo y transpirable 🙌🏻”

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Posted 8 months ago

“Chaqueta muy top, rebosa calidad por los cuatro costados, y un precio sin competencia, talla bien, más bien amplia.”

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Posted 9 months ago

“Solo dos semanas para devolver un producto. Si quieres hacer un regalo CUIDADO porque le tendrás que meter prisa por si necesita devolución o como en mi caso, cambio de talla. Ahora me toca comermelo. No vuelvo a comprar aqui.”

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Posted 9 months ago

“Hola, los calcetines DW FJORD especifican que son para invierno de -10 a 5 grados. pero son muy finos creo que no son para esas temperaturas, se transparente el pie. Me queda probarlos pero creo que se han equivocado en poner las temperatura.”

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Posted 10 months ago

“I was thrilled when I received my order from Siroko. I couldn’t wait to try them on. However, my excitement quickly turned to disappointment when I discovered that one of the sleeves had a factory defect. I reached out to their customer service team immediately, hoping for a swift resolution. Unfortunately, after a week of back-and-forth communication, I was left frustrated and without a solution. To my dismay, I was eventually told that I had caused the defect by not wearing the shirt properly. This accusation is both unfair and unfounded, as the shirt was brand new and had only been in my possession for 24 hours.”

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Posted 10 months ago

“Mala calidad no le e puesto ni 10 salidas y ya se está rompiendo por donde el cosido de la badana y me dicen que es del uso, pues vaya una mierda”

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Posted 10 months ago

SIROKO is rated 3.7 based on 536 reviews