SIROKO Reviews

Name: SIROKO
Address: San Bernardo 60-2ºD, Gijón, Asturias, Asturias
Rating: 3.66

3.7 Rating 506 Reviews

66 %

of reviewers recommend SIROKO

3.7

Based on 506 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely terrible experience and I definitely won't be buying again.Purchased some stuff for my girlfriend as a b'day in November. After 2 weeks parcel has finally arrived which in today's world is rather long and unsatisfactory timeframe. Unfortunately had to return the item and ask for the exchange due to size being to big. The return address is shown as the UK address where the parcel was delivered after 2 days from me posting it. However that is not the place where the parcel needs to get before the exchange is issued. There is no mention on the website stating that parcel has to be then send again to different location..it's been over 30 days now and I still have not heard back about when I can expect to receive the item. Absolutely disgraceful tactics and none existing customers service. I decided to try Siroko and it was a massive mistake. Other companies like Dope which are also based outside of the UK can handle deliveries and returns within 10 days but Siroko clearly doesn't care as once they got your money it's your problem. Don't bother buying form them”

Helpful Report

Posted 3 months ago

Hello Sebastian, Thank you for sharing your experience with us. We're truly sorry to hear about the delays and issues you've encountered with your order and return process. Your feedback is extremely valuable to us, and we are continuously working to improve our services, including shipping and returns. Please reach out to our customer service team so we can assist you further and address your concerns. We appreciate your patience and hope to resolve this matter for you. Best regards, The SIROKO Team

Posted 3 months ago

“Muy cómodo se ajusta al cuerpo ideal la cremallera trasera”

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Posted 4 months ago

Hola Ayde, ¡Muchísimas gracias por tu reseña de 5 estrellas! Nos alegra saber que te resulta muy cómodo y que el ajuste se adapta perfectamente a tu cuerpo. Nuestro objetivo es ofrecer productos que hagan sentir bien a nuestros clientes, y tu satisfacción es nuestra mejor recompensa. Si tienes cualquier duda o necesitas algo más, no dudes en contactarnos. ¡Esperamos verte de nuevo pronto! Un saludo, El equipo de SIROKO

Posted 3 months ago

“I had issue with my order, asked customer support for help and it was solved to my satisfaction in few days. Great support thanks a lot.”

Helpful Report

Posted 4 months ago

Hi Martin, Thank you so much for your fantastic 5 star review! We're glad to hear that we were able to help you quickly with your request and that you were satisfied with the support you received. Your satisfaction is our priority, and whatever you need, please don't hesitate to contact us. We are here to help you. We hope you will visit us again soon! Best regards, The SIROKO Team

Posted 4 months ago

“Excelente atención, tanto antes como después de la compra, incluso, si fuera necesario necesario hacer un cambio o una devolución.”

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Posted 4 months ago

Hola Yolanda, ¡Muchísimas gracias por tu fantástica reseña de 5 estrellas! Nos alegra saber que has recibido una excelente atención tanto antes como después de la compra. Nuestro objetivo es siempre ofrecer el mejor servicio a nuestros clientes, y tu reconocimiento significa mucho para nosotros. Si en algún momento necesitas ayuda o tienes alguna pregunta, no dudes en ponerte en contacto con nosotros. ¡Esperamos verte nuevamente pronto! Un saludo, El equipo de SIROKO

Posted 4 months ago

“Excellent products and great services!!!”

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Posted 4 months ago

“My wife bought a cycling top (for Christmas) for me, I'm a mens M (medium), and this top was labeled M (for mens), BUT NOT EVEN CLOSE to a medium mens size it was so small (it was ridiculous), upon trying to return for an exchange (or refund), they refused as it was a few days out from their return window. We do not recommend purchasing from this company - just rude!”

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Posted 4 months ago

“Ça a l’air d’être des bons produits on verra après leurs utilisation en février”

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Posted 4 months ago

Salut Alex, Merci beaucoup pour ta super évaluation de 5 étoiles ! Nous sommes ravis que nos produits te semblent de qualité. Nous espérons sincèrement qu'ils te satisferont pleinement lors de leur utilisation en février. N'hésite pas à nous faire part de tes impressions ou si tu as des questions à tout moment. À très bientôt ! Cordialement, L'équipe de SIROKO

Posted 4 months ago

“Recomiendo 100%. Entrega rápida teniendo en cuenta las fechas que son, producto de calidad y buena atención al cliente.”

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Posted 4 months ago

Hola Eva, ¡Muchas gracias por tu increíble reseña de 5 estrellas! Nos alegra saber que estás satisfechas con la calidad de nuestros productos y que la entrega fue rápida. Valoramos mucho tu recomendación y estamos comprometidos en ofrecer siempre la mejor atención al cliente. Si necesitas algo más o tienes alguna pregunta, no dudes en escribirnos. ¡Esperamos verte pronto! Un saludo, El equipo de SIROKO

Posted 4 months ago

“The SIROKO team was extremely helpful in assisting with a lost parcel that was shipped by mistake to the wrong country. The team was instrumental to getbthe parcel to me just in time for Christmas. SIROKO did all the communication with the shipping company! I m so grateful. Thank you!”

Helpful Report

Posted 4 months ago

Hi Renata, Thank you so much for your amazing 5 star review! We're glad to hear that our team was able to help you resolve the issue with your package in time for Christmas. We work hard to provide excellent customer service, and it's great to know that our efforts with the shipping company made a difference. We appreciate your confidence in us and your kind thanks. If you need anything else or have any other questions, please don't hesitate to get in touch - we look forward to seeing you soon! Best regards, The SIROKO team

Posted 4 months ago

“Jacket Zip broke 2nd day at the resort.”

Helpful Report

Posted 4 months ago

Hello Simon, Thank you for taking the time to share your feedback with us. We're truly sorry to hear that the zipper on your jacket broke so quickly during your trip. This kind of issue is certainly not what we aim for in our products. Your experience is very important to us, and we will use your comments to help improve our quality control. If you need further assistance or would like to discuss this in more detail, please reach out to us. We're here to support you! Best regards, The SIROKO Team

Posted 4 months ago

“If it was possible to leave 0 out of 5 stars, I would. My snowboard pants ripped after 3 days (down the seams) - with a RRP of £180+ . I then had a reply saying it wasn’t covered as it was wear and tear!! SHOCKING customer service, avoid at all costs if you can.”

Helpful Report

Posted 4 months ago

Hello Ben, Thank you for your feedback. We’re truly sorry to hear about the issues you’ve faced with your snowboard pants after such a short time. That’s definitely not the level of quality we strive for. We appreciate your comments and want to ensure we use your experience to improve our products. If you'd like to discuss this further or if there’s anything we can do to assist you, please feel free to reach out. We’re here to help! Best regards, The SIROKO Team

Posted 4 months ago

“Lo acabo de recibir el material es de primera muy calentito la talla perfecta.solo un pequeño pero las mangas se quedan un poco cortas”

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Posted 4 months ago

Hola Andrés, ¡Muchas gracias por tu fantástica reseña de 5 estrellas! Nos alegra saber que estás satisfecho con la calidad del material y que la talla te queda perfecta. Lamentamos que las mangas te parezcan un poco cortas, entendemos que es un detalle importante. Apreciamos tu comentario y lo tomaremos en cuenta para futuras mejoras. Si necesitas algo más o tienes cualquier otra inquietud, no dudes en contactarnos. ¡Esperamos verte pronto! Un saludo, El equipo de SIROKO

Posted 4 months ago

“Hice un pedido y a demás de llegarme super rápido estoy muy contenta con la calidad de las prendas”

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Posted 4 months ago

Hola Alba, ¡Muchas gracias por tu maravillosa reseña de 5 estrellas! Nos alegra muchísimo saber que tu pedido llegó rápido y que estás tan contenta con la calidad de nuestras prendas. Si tienes cualquier duda o necesitas algo más, no dudes en contactarnos. ¡Esperamos verte de nuevo muy pronto! Un saludo, El equipo de SIROKO

Posted 4 months ago

“Great quality of materials, good price/quality ratio. At the super fast logistics level, it's great after-sales follow-up.”

Helpful Report

Posted 4 months ago

Hi Joao, Thank you so much for your excellent 5 star review! We are glad to hear that you are satisfied with the quality of the materials and that you find our price fair. We also really appreciate your appreciation of our fast logistics and after-sales follow-up. We always try to provide the best possible experience for our customers. If you have any further questions or need assistance, please don't hesitate to contact us, we hope to see you again soon! Best regards, The SIROKO team

Posted 4 months ago

“Hice un pedido ayer por la noche y en menos de 12h ya lo habían enviado. Ya tengo otros productos de Siroko y estoy muy contenta con la calidad y la experiencia. Rápidos y eficientes.”

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Posted 4 months ago

Hola Esther, ¡Muchísimas gracias por tu increíble reseña de 5 estrellas! Nos alegra enormemente saber que recibiste tu pedido tan rápido y que estás satisfecha con la calidad de nuestros productos. Tu comentario sobre nuestra rapidez y eficiencia es muy apreciado y nos motiva a seguir brindando lo mejor para nuestros clientes. Si tienes cualquier duda o si hay algo más en lo que podamos ayudarte, no dudes en contactarnos. ¡Esperamos verte pronto de nuevo! Un saludo, El equipo de SIROKO

Posted 4 months ago

“Siroko impressed me with their exceptional customer service. Their team was professional, quick to respond to my emails, and maintained a friendly and helpful tone throughout our communication. When I encountered an issue with sizing, they resolved it promptly and efficiently, making the entire process seamless and stress-free. I highly recommend Siroko for their commitment to customer satisfaction and top-notch service!”

Helpful Report

Posted 4 months ago

Hi Jean-Philippe, Thank you so much for your amazing 5 star review! We're glad to hear that you were so impressed with our customer service. We really appreciate the professionalism and speed of communication, and we're thrilled that you had a smooth and stress-free experience. If at any time you need further assistance or have any questions, please don't hesitate to contact us - we look forward to seeing you again soon! Best regards, The SIROKO team

Posted 4 months ago

“All my product were great. I’ve ordered loads of stuff and never had problems. But I recommend you change the delivery provider. Correos Express are terrible. Their tracking said it was delivered when I wasn’t home and they left nothing. There is no way to contact them. Siroko sorted it but quite a delay getting my order.”

Helpful Report

Posted 4 months ago

Hi Mish, Thank you so much for your 5-star review! We are glad to hear that you had a good experience with our products and that you are generally satisfied with your orders. We are sorry to hear about the inconvenience you experienced with Correos Express and appreciate your comments about the delivery service. We are always looking to improve and your suggestions are very valuable to us. We are glad we were able to help you resolve it, although we understand that the wait is not ideal. If you need anything else or have any other concerns, please don't hesitate to contact us - we hope to see you again soon! Best regards, The SIROKO team

Posted 4 months ago

“Worst customer support ever. Don't buy from this brand. They stop responding emails and never get back to you. Tried to make a return due to wrong size and had the worst support experience I've ever had - return process is a nightmare. Spent $200 that are now probably lost. Communication is AWFUL”

Helpful Report

Posted 4 months ago

Hello Maria, Thank you for taking the time to share your experience. We're genuinely sorry to hear about the issues you've encountered with our customer support and the return process. We strive to provide the best service possible, and it seems we fell short this time. Your feedback regarding communication is crucial for us, and we will take it into account to improve our services. If you would like to discuss this further or require assistance, please don't hesitate to reach out to us again. We're here to help! https://www.siroko.com/es/i/contacto Best regards, The SIROKO Team

Posted 4 months ago

“Seam between the leg ripped open after 2 days of snowboarding in them. Absolutly unexeptable. Customer support said its my fault. Shure… its absolutly normal for that to happen. My burton pants i had before didnt have anything similar happening. Not even after 5 years of heavy use. For that the price is way to high. They are confortable thou. Just the quality is lacking really bad.”

Helpful Report

Posted 4 months ago

Hello Robert, Thank you for sharing your experience with us. We're very sorry to hear that the trousers didn't meet your expectations and that there was a problem with the stitching after so little use. Your feedback is essential to us, as we are always looking to improve the quality of our items. If you need any help or would like to share your impressions further, please feel free to contact us. We're here to help! Sincerely, The SIROKO Team

Posted 4 months ago

“El servicio de atención al cliente es inmejorable. Tuve un problema con un envío y en todo momento se preocuparon de que me llegara a tiempo. He comprado en varias ocasiones y la calidad de la ropa es muy buena y realmente preciosa.”

Helpful Report

Posted 4 months ago

Hola Carolina, ¡Muchísimas gracias por tu increíble reseña! Nos alegra saber que tu experiencia con nuestro servicio de atención al cliente ha sido inmejorable y que hemos podido ayudarte con tu envío. También nos emociona que estés satisfecha con la calidad y diseño de nuestra ropa. Si necesitas algo más o tienes alguna pregunta en el futuro, no dudes en contactarnos. ¡Esperamos verte pronto para más compras! ¡Un saludo! El equipo de SIROKO

Posted 4 months ago

SIROKO is rated 3.7 based on 506 reviews