SIROKO Reviews

Name: SIROKO
Address: San Bernardo 60-2, Asturias
Rating: 3.93

3.9 Rating 735 Reviews

73 %

of reviewers recommend SIROKO

3.9

Based on 735 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very pleased with my Shimanami Kaido photochromatic glasses until they recently broke at the nose. After contacting Siroko they decided to sent me a new one for free! So kudo’s to Siroko’s customer service team! I can go on enjoying my sunglasses!”

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Posted 1 month ago

Hi Mark, thanks for sharing your experience. We’re glad to hear that a replacement was sent and you’re back enjoying your sunglasses 😊 Warm regards, Team SIROKO

Posted 1 month ago

“Me cogí un culotte y después de dos lavados se dehilacho un poco. Hice consulta a ellos, y amablemente me han enviado un nuevo”

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Posted 1 month ago

“Me llegó un culotte defectuoso y tras contactar con ellos me enviaron otro totalmente gratis y de una talla que me estaba mejor. Muy buen servicio post venta.”

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Posted 1 month ago

Gracias por tu reseña, Renán. Nos alegra saber que recibiste un reemplazo y que la talla te quedaba mejor. Si necesitas algo más, aquí estamos ❤️ Un saludo, Equipo SIROKO

Posted 1 month ago

“Super fast customer service and very constructive handling of complaints: I was sent a new pair of cycling shorts after the warranty period, after I was able to document a hole and detached logo by means of photos. TOP!”

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Posted 1 month ago

Thank you for your review, Barbara! We’re really glad to hear the process was fast and constructive, and that you received a new pair after providing photos ❤️ We appreciate your trust and hope you enjoy your cycling shorts. Warm regards, Team SIROKO

Posted 1 month ago

“All good, I would order again.”

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Posted 1 month ago

Thank you so much for your review, Moritz! ❤️ Thank you for your trust and for sharing your experience with us. We look forward to accompanying you on many more rides! 🚴😊

Posted 1 month ago

“Recht reibungsloser Service!”

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Posted 1 month ago

Vielen Dank für Ihre Bewertung, David! Es freut uns sehr, dass der Service reibungslos war 😊❤️ Liebe Grüße, Team SIROKO

Posted 1 month ago

“Great quality clothing, excellent communication, and fast shipping.”

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Posted 1 month ago

Thank you so much for your review, Fi Lip! ❤️ We’re absolutely delighted to hear that you appreciate the quality of our clothing, as well as our communication and speedy delivery. Comments like yours motivate us to keep working hard every day to offer the best products and an excellent shopping experience from start to finish. 🚴✨ Thank you for your trust and for being part of our community! 😊❤️

Posted 1 month ago

“Siroko ha demostrado un nivel de atención al cliente que simplemente marca la diferencia. Tras varios usos de uno de sus productos detecté una pequeña incidencia y, en menos de tres días, ya tenía un producto nuevo en casa. Este tipo de respuesta no es algo que se vea todos los días, y precisamente por eso habla tan bien de la marca. La rapidez, la seriedad y el compromiso con el cliente reflejan una filosofía clara: mejorar de forma constante y cuidar a quienes confían en ellos. Sin duda, este tipo de experiencias son las que definen la continuidad y el crecimiento de una marca. Siroko se ha ganado mi confianza. ________________________________________________________ Siroko has shown an outstanding level of customer service that truly sets them apart. After using one of their products several times, I noticed a small issue — and in less than three days, they had already sent me a brand‑new replacement. This kind of responsiveness is unfortunately rare nowadays, and that’s exactly why it stands out. Their speed, professionalism, and genuine commitment to the customer reflect a clear philosophy: continuous improvement and real care for the people who trust their brand. Experiences like this are what define a company’s long‑term success. Siroko has definitely earned my loyalty.”

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Posted 1 month ago

Juanma, leer comentarios como el tuyo nos emociona de verdad. ❤️ Sabemos que los imprevistos pueden ocurrir, pero creemos que lo realmente importante es cómo respondemos cuando suceden. Por eso nos alegra enormemente saber que nuestra gestión estuvo a la altura de tus expectativas y que recibiste una solución rápida y satisfactoria. Tus palabras sobre nuestro compromiso, nuestra forma de trabajar y la confianza que hemos conseguido ganarnos significan mucho para todo el equipo. 🚴✨ Seguiremos esforzándonos cada día para mejorar, aprender y ofrecer la mejor experiencia posible a quienes, como tú, depositan su confianza en nosotros. ¡Gracias por compartir tu experiencia y por formar parte de la familia Siroko! 🙌❤️ --------------- Juanma, reading comments like yours really touches us. ❤️ We know that unexpected things can happen, but we believe that what really matters is how we respond when they do. That’s why we’re absolutely delighted to hear that our handling of the situation met your expectations and that you received a quick and satisfactory resolution. Your words about our commitment, the way we work and the trust we’ve managed to earn mean a great deal to the whole team. 🚴✨ We’ll keep striving every day to improve, learn and offer the best possible experience to those who, like you, place their trust in us. Thank you for sharing your experience and for being part of the Siroko family! 🙌❤️

Posted 1 month ago

“I ordered a bib and a jersey. Quality is very good for the price. Customer service is outstanding, one of the very few i have good experience with. Shipping was fast (5 days to Hungary), and they are using green packaging, which is a plus for me. Overall experience is very positive”

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Posted 2 months ago

Hi Bm, Thank you for sharing your experience. We’re glad you’re happy with the bib and jersey, and that you found the quality, service, and fast shipping positive—plus the green packaging. If you need anything else, we’re here to help. Kind regards, Team SIROKO

Posted 1 month ago

“Fantastic customer service. There was a problem with the delivery of my first order and once I reported that they arranged a replacement straight away. Quality of the jersey is excellent too.”

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Posted 2 months ago

Hi Chris, Thank you for your kind words. We’re glad to hear the replacement was arranged promptly and that you’re happy with the jersey quality. If you need anything else, we’re here to help. Kind regards, Team SIROKO

Posted 1 month ago

“Muchas felicidades, seguimiento en todo momento, amabilidad y empatía, mil gracias”

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Posted 2 months ago

¡Hola, Guillermo! 😊 Muchísimas gracias por tus palabras. Nos hace mucha ilusión saber que te has sentido bien acompañado durante todo el proceso y que nuestro seguimiento, cercanía y empatía han estado a la altura de tus expectativas. Comentarios como el tuyo nos motivan a seguir dando lo mejor de nosotros cada día. ❤️ Aquí estaremos siempre que nos necesites. Un abrazo, Equipo SIROKO 🚴‍♂️✨

Posted 2 months ago

“Ottimo prodotto arrivato nei tempi stabilito... Lo consiglio”

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Posted 2 months ago

Ciao, Francesco! 😊 Grazie mille per aver condiviso la tua esperienza. Siamo felici di sapere che il tuo ordine è arrivato in tempo e che sei rimasto soddisfatto dell'acquisto. Ti siamo davvero grati per la tua raccomandazione e per la fiducia che hai riposto in noi. Speriamo di poterti accompagnare di nuovo molto presto! 🚴‍♂️✨ Cordiali saluti, Il team SIROKO

Posted 2 months ago

“I had a pair of glasses that cracked in the frame in an unusual place. Siroko provided extraordinary warranty due to the special case. Everything in a nice and orderly tone and very fast”

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Posted 2 months ago

Hi Jesper, Thank you for sharing your experience. We’re glad to hear that the warranty service was extraordinary, handled in an orderly manner, and delivered quickly 😊 Warm regards, Team SIROKO

Posted 2 months ago

“Sono sempre molto professionali”

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Posted 2 months ago

Ciao Matteo, Ti ringraziamo per il tuo acquisto e per il tempo che hai dedicato a lasciarci una recensione. Speriamo che tu possa apprezzare i tuoi prodotti! Ti auguriamo una splendida giornata! www.siroko.com

Posted 2 months ago

“Réagissent vite et font vraiment au mieux pour le consommateur, merci !”

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Posted 2 months ago

Bonjour Maïa, Un grand merci pour votre retour. Nous sommes ravis que notre réactivité et nos efforts pour le consommateur vous aient satisfait. Si vous avez besoin de quelque chose, n’hésitez pas à nous contacter ❤️ Bien cordialement, L'équipe SIROKO

Posted 2 months ago

“I would like to highlight the very professional and customer-oriented approach taken by your company in handling my complaint. While the initial outcome was not entirely in my favor, I genuinely appreciate the transparent communication, fair assessment of the situation, and the willingness to offer a reasonable solution. The overall handling of the case reflects a strong commitment to customer satisfaction and a high standard of service quality. I particularly value the prompt response, clear explanation, and respectful tone throughout the process. Thank you for your constructive approach and for maintaining a high level of customer care. It reinforces my trust in your services.”

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Posted 2 months ago

Hello David 😊 Thank you very much for your kind words. We’re truly delighted to hear that our transparent communication and the service you received were helpful, and that you were satisfied with the service overall ❤️ Your trust means a great deal to us, and feedback like yours motivates us to keep giving our best every day. Please remember that we’ll be more than happy to help you whenever you need it. Thank you for being part of SIROKO! 🚴 Best regards from the SIROKO team.

Posted 2 months ago

“Très satisfaite du nouvel envoi”

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Posted 2 months ago

Bonjour Guillouet 😊 Merci beaucoup d'avoir partagé tes commentaires. Nous sommes ravis d'apprendre que tu es satisfait de cette nouvelle livraison et que tout s'est bien passé. Il est très important pour nous que tu vives une bonne expérience avec SIROKO. Si tu as besoin d'aide ou si tu as des questions, nous serons ravis de t'aider. Merci de ta confiance ! 🙌 Cordialement, L'équipe SIROKO

Posted 2 months ago

“J’ai eu un excellent service en raison de la perte de mon colis”

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Posted 2 months ago

Bonjour Marilou, Merci pour votre retour. Nous sommes désolés pour la perte de votre colis et heureux d’avoir pu vous aider à résoudre la situation. Si vous avez d’autres questions ou besoin d’assistance complémentaire, n’hésitez pas à nous contacter 😊 Bien cordialement, Équipe SIROKO

Posted 2 months ago

“I own several bibs and tops from Siroko and I’m really very satisfied – both with the quality and the overall workmanship. The bibs in particular stand out because of their great compression, excellent fit, and very comfortable padding, which provides great comfort even on longer rides. I also had an issue with my last order: one of the bibs started to wear and become rough on the inner thigh area quite quickly. Customer support responded immediately and sent me a replacement bib free of charge without any hassle. You rarely experience service that fast and straightforward. Great products and excellent customer support – highly recommended!“”

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Posted 2 months ago

Hi Lars, Thank you so much for your kind words and for sharing your experience. We’re thrilled you’re satisfied with the quality and fit, and we’re glad our support could sort out the replacement quickly. If there’s anything more we can help with, just let us know 😊 Warm regards, Team SIROKO

Posted 2 months ago

“Servicio post venta espectacular, tuve un problema con la montura de unas gafas y me enviaron otras nuevas rápidamente, han sido muy atentos y me han dado la solución enseguida. Servicio inmejorable.”

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Posted 2 months ago

Hola Rafa, ¡Muchas gracias por tu comentario y por compartir tu experiencia! Nos alegra saber que el servicio postventa fue rápido y atento, y que pudimos darte una solución enseguida. Si necesitas algo más, aquí estamos para ayudarte 😊 Un saludo, Equipo SIROKO

Posted 2 months ago

SIROKO is rated 3.9 based on 735 reviews