SIROKO Reviews

Name: SIROKO
Address: San Bernardo 60-2, Asturias
Rating: 3.86

3.9 Rating 660 Reviews

71 %

of reviewers recommend SIROKO

3.9

Based on 660 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nie polecam... wysłali mi nie ten model kurtki. Kontaktu ze strony Siroko brak!!!”

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Posted 2 months ago

Witaj Grzegorzu, Przykro nam, że otrzymałeś inny model kurtki i miałeś problem z kontaktem z nami za pośrednictwem naszej strony internetowej. Chętnie wyjaśnimy i rozwiążemy tę sytuację. Możesz się z nami skontaktować tutaj: https://www.siroko.com/pl/i/contacto Dziękujemy za cierpliwość i pomoc w rozwiązaniu problemu 🌟 Z poważaniem, Zespół SIROKO

Posted 2 months ago

“Highly recommend to everyone, excellent service and communication.”

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Posted 2 months ago

Hello, Zuzanna 😊 Thank you so much for your fantastic review! We are delighted to hear that you were satisfied with the service and communication you received. Remember that we are here for whatever you need, and we look forward to serving you again very soon. ✨ Best regards, The SIROKO Team

Posted 2 months ago

“I am very disappointed with my order. I purchased the W3 Rush jacket and P1 Sakha pants because they were displayed on your website as black and white. However, the items I received are in a blue color, which is completely different from what was advertised. This is not what I ordered, and it does not match the product presentation online.”

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Posted 2 months ago

Hi Jakob, We are very sorry for the situation. Could you please send us your order number and a couple of photos of the item you received, along with the product page you viewed? You can contact us here: https://www.siroko.com/es/i/contacto Thank you for your patience and for giving us the opportunity to review your case. Sincerely, The SIROKO Team

Posted 2 months ago

“I wrote wrong email address in my order but anyway custome service helped me so much with changing sizes and return of the products, great communication and care!”

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Posted 2 months ago

Hello Magda, Thank you very much for sharing your positive experience 😊 We are glad to hear that our team was able to help you with the email issue, the size changes and the return, and that you felt well supported throughout the process. We are here for whatever you need, so please do not hesitate to contact us whenever you want. Kind regards, The SIROKO Team

Posted 2 months ago

“Maniche un po' corte, gli elastici di regolazione dei fianchi e del cappuccio sono inutili. Non hanno mai funzionato a dovere. Il cappuccio non si adatta benissimo al casco, è abbastanza scomodo.”

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Posted 2 months ago

Ciao Daniele, Grazie per aver condiviso la tua esperienza con noi. Vorremmo esaminare il tuo caso più dettagliatamente per poterti offrire una soluzione. Potresti contattare il nostro team tramite il seguente link? https://www.siroko.com/es/i/contacto In questo modo potremo richiedere le informazioni necessarie e aiutarti il prima possibile. Aspettiamo con ansia il tuo messaggio e di fornirti una soluzione soddisfacente. Cordiali saluti, SIROKO

Posted 2 months ago

“Siroko customer service brilliant. Had an issue with getting my order delivered by the courier, Siroko sorted it out for me very quickly. A company that actually cares! I have purchased a range of cycling clothing from them and it is fantastic quality!”

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Posted 2 months ago

Hello Mark, Thank you for the fantastic review! We are thrilled our team could sort out the delivery issue and that you are happy with our cycling clothing. If you ever need assistance or have any questions, please don’t hesitate to contact us. We look forward to seeing you again for more shopping! Best regards, Team SIROKO

Posted 2 months ago

“Best product in the world”

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Posted 2 months ago

Thank you very much for your review, Borja! We are delighted to hear that you appreciate the quality of our materials, the comfort of our garments, and the designs we offer. If you ever need assistance or have any questions, please do not hesitate to contact us. We are here to help! Best regards, The SIROKO Team

Posted 2 months ago

“Bardzo wygodne spodnie, świetnie skrojone, dające poczucie komfortu.”

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Posted 3 months ago

Cześć Anna, Bardzo dziękujemy za Twoją doskonałą opinię! Cieszy nas, że jesteś zadowolona z otrzymanych spodni i że są dla Ciebie wygodne. Jeśli kiedykolwiek będziesz potrzebować pomocy lub będziesz mieć pytania, nie wahaj się z nami skontaktować. Mamy nadzieję, że wkrótce zobaczymy Cię ponownie podczas kolejnych zakupów! Pozdrawiamy serdecznie, Zespół SIROKO

Posted 3 months ago

“I purchased the GX Ultimate Engadin ski goggles, but the stitched-on logo started peeling off and the seams began to unravel after only the second day of use. Since this is happening on both sides, it is clearly a quality control issue. Siroko’s only response was a measly €10 'compensation' offer. This is both poor craftsmanship and disappointing customer service.”

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Posted 3 months ago

Hello Daan, We are very sorry to hear about this negative experience. Please contact us again through the message thread you already have open or via the following link: https://www.siroko.com/es/i/contacto, and we will review your case within a maximum of 48–72 hours. Thank you for your understanding. Kind regards, The SIROKO Team

Posted 3 months ago

“Compré la W1 CREST los colores ni los patrones del estampado coinciden con el de las fotos, los colores son mucho más brillantes y el patrón del estampado es diferente al de las fotos. La chaqueta parece bastante fina.”

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Posted 3 months ago

Hola Mario, Tal y como mencionamos en la descripción el articulo en nuestra web "el grafismo de la chaqueta puede variar ligeramente" debido a que en la confección de cada prenda pueden no coincidir en el mismo punto de la tela. Es por eso que cada chaqueta es única. Desde Siroko queremos que estés contento con tus productos, podemos revisar opciones de cambio o devolución según nuestra política. Por favor contacta con nosotros a través de este enlace para gestionarlo: https://www.siroko.com/es/i/contacto ¡Gracias por confiar en nosotros! Que tengas un gran día. El equipo de SIROKO ❤️

Posted 3 months ago

“La verdad que estoy muy contenta tanto con las gafas que compre para esquiar como con el trato que han tenido hacia mi. Tuve un problema con el envio y se pusieron en contacto conmigo al segundo, solucionándomelo todo al momento. Volveré a reptir sin duda :)”

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Posted 3 months ago

¡Hola, Noelia! Muchas gracias por tomarte el tiempo de escribirnos. Nos encanta saber que estás contenta con tus gafas y con la atención recibida. Sentimos el contratiempo con el envío, pero nos alegra mucho haber podido solucionarlo rápidamente. Para cualquier cosa que necesites, aquí estamos. ¡Será un placer volver a verte pronto! 😄 Un saludo, Equipo SIROKO

Posted 3 months ago

“Comprei um casaco tamanho XL ficava grande, fiz troca para L sem problema nenhum e sem pagar mais nada. Foram impecáveis. Recomendo, SIROKO por ser de confiança. Obrigado SIROKO”

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Posted 3 months ago

Olá, Paula: Muito obrigado pelo seu comentário! Ficamos felizes em saber que a jaqueta atendeu às suas expectativas, que a troca foi fácil e sem custos e que você considera a SIROKO uma marca confiável. Se precisar de alguma coisa no futuro, estamos à sua disposição 😊 Atenciosamente, A equipe da SIROKO

Posted 3 months ago

“El abrigo está bien, pero no abriga lo que dice, peor calidad de la que esperaba”

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Posted 3 months ago

Hola Judith, Lamentamos saber que el artículo no cumplió con tus expectativas. Agradecemos sinceramente tus comentarios, ya que nos ayudan a seguir trabajando en ofrecer productos de la mejor calidad posible. Si en algún momento necesitas ayuda o tienes alguna pregunta, no dudes en contactarnos. ¡Estamos aquí para lo que necesites! ¡Saludos! El equipo de SIROKO

Posted 3 months ago

“Ι have bought various snowboarding articles from Siroko (3 snowboard jackets, 2 trousers, 1 bib pant, gloves, hat, neck warmer etc), they were true to size and worked perfectly for my traveling to Iceland and Norway. I particularly love their isothermic leggings. The best is that they shipped to Athens, Greece literally in 1 day, which was amazing as the first time round I had to make last minute purchases.”

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Posted 3 months ago

Thank you so much for your comment, Dimitra! 😊 We love to hear that everything was perfect for you and that the equipment accompanied you on such an incredible trip to Iceland and Norway. We are also very happy that the fast delivery to Athens made things easier for you. Thank you for trusting SIROKO and keep enjoying the snow! ❄️🏂✨

Posted 3 months ago

“I had really good experiance with customer service when I had to sent back one article. I get really quick respond from them, and no problem with refund. I am also very pleased with delivery, which is quick, especially DHL express.”

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Posted 3 months ago

Thanks a lot for your great feedback, Mateja! We’re really glad to hear you had a smooth return, quick refund, and fast DHL Express delivery. If you ever need anything, just let us know. Warm regards, Team SIROKO

Posted 3 months ago

“Good products quality/price, nice discounts, fast size changings, nice email comunications... definetely will buy some more stuff in future :)”

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Posted 3 months ago

Thanks a lot for your great feedback, Dave! 😊 We’re really happy to hear you’re pleased with the quality, our discounts, the quick size exchange, and our email support. We’d love to see you back again soon, and if you ever need anything, just let us know. Kind regards, Team SIROKO.

Posted 3 months ago

“Very high standards in customer service. The price affordable and good value for money. Delivery services are convenient and reliable. I wonderful policy on returns very convenient and well organised they Siroko take you step by step to ensure you get the best.”

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Posted 3 months ago

Thank you so much for your kind words, Fuad! 😊 We’re really glad to know you’re happy with our customer service, great value, smooth delivery, and hassle-free returns. If you ever need anything, don’t hesitate to reach out, we’ll be happy to help. Warm regards, Team SIROKO ✨

Posted 3 months ago

“Increíble el tejido, no se marca el sudor a pesar de ser color claro, seca rapidísimo y son súper cómodos!!! Sin duda un acierto!”

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Posted 3 months ago

¡Muchas gracias por tu excelente reseña Juncal! Nos alegra saber que aprecias la calidad de nuestros materiales y el confort de nuestras prendas, así como los diseños que ofrecemos. Si en algún momento necesitas ayuda o tienes alguna pregunta, no dudes en contactarnos. ¡Estamos aquí para lo que necesites! ¡Esperamos verte pronto de vuelta para más compras! ¡Saludos! El equipo de SIROKO

Posted 3 months ago

“I purchased some items from the Siroko website and experienced some difficulties with the shipping company. Throughout the entire process, until I received my order, the Siroko team was very helpful in finding the best solutions, always responding quickly. The entire customer support process was 5 stars.”

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Posted 3 months ago

Hello André, Thank you for your review and for highlighting our team’s efforts. 😍 We’re glad we could assist during the shipping issue and that you were satisfied with the support and communication. If you need anything else, we’re here to help. Kind regards, The Siroko team ❤️

Posted 3 months ago

“The order was processed very quickly. The ski jacket is high quality and beautiful. Contact with the SIROKO Team was excellent. Greetings from Poland 🇵🇱”

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Posted 3 months ago

Hello Dominika, Thank you for sharing your experience with us! We are delighted to hear that the whole process went smoothly, that the ski jacket has met your expectations and that our team was able to help you. If you need any further assistance at any time, please do not hesitate to contact us. Kind regards, The SIROKO Team

Posted 3 months ago

SIROKO is rated 3.9 based on 660 reviews