SIROKO Reviews

Name: SIROKO
Address: PLAZA SEIS DE AGOSTO, N6 - 2, GIJON, Asturias
Rating: 3.99

4.0 Rating 792 Reviews

74 %

of reviewers recommend SIROKO

4.0

Based on 792 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tuve un problema con unos soportes de gafas k4. Se lo expliqué y me mandaron unas sin más problemas.”

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Posted 2 months ago

Hola Jon, Muchas gracias por compartir tu experiencia con nosotros 😊. Nos alegra mucho saber que finalmente pudimos resolverlo y que ya has recibido los soportes. Sentimos cualquier molestia que haya podido surgir durante el proceso y agradecemos de corazón tu paciencia y comprensión 🙏. Seguimos a tu disposición para cualquier consulta o si necesitas nuestra ayuda en el futuro. ¡Un saludo y gracias por confiar en SIROKO! Equipo SIROKO

Posted 2 months ago

“Decent jerseys and good customer service”

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Posted 2 months ago

Hi Matt, Thanks for sharing your feedback. We’re glad you’re happy with the jerseys and our customer service. We hope to see you again soon! Kind regards, The SIROKO Team

Posted 2 months ago

“Had an issue with my order, but the customer service team was quick to respond and very supportive throughout the process. They listened to my concerns and found a fair solution. Really appreciate the excellent customer service!”

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Posted 2 months ago

Hi Verena, Thank you for sharing your feedback. We’re glad our team could respond quickly and support you throughout the process, and that you’re happy with the outcome. Best regards, The SIROKO Team

Posted 2 months ago

“Świetna koszulka, myślałem że nie będzie mi pasować ale jest super, leży idealnie. Kapitalny materiał …. Będę musiał zamówić nową bo po 3-4 jeżdżę zaliczyłem szlifa i się trochę podarła na ramieniu… ale po tak krótkim czasie już była Moją ulubioną Great jersey! I wasn’t sure if it would suit me at first, but it’s absolutely brilliant — the fit is perfect and the material feels fantastic. Looks like I’ll have to order another one though 😂 After only 3–4 rides, I had a crash and unfortunately tore it a little on the shoulder. Such a shame, because even after such a short time, it had already become my favourite jersey! 🚴🏻‍♂️❤️”

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Posted 2 months ago

Piotrze, Dzięki za podzielenie się opinią. Cieszy nas, że koszulka dobrze leży i materiał przypadł do gustu. Szkoda, że doszło do uszkodzenia po krótkim czasie — rozumiemy, że to frustrujące. Jeśli będziesz potrzebował dalszej pomocy, daj znać. Pozdrawiamy serdecznie, Zespół SIROKO

Posted 2 months ago

“Thank you very much for sending me the replacement pair! I really appreciate your quick help with this.”

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Posted 2 months ago

Hi Lucia, We’re glad that our help felt quick. If you need anything else, just let us know. Best regards, The SIROKO Team

Posted 2 months ago

“He comprado varios productos de siroko, entre ellos dos pares de gafas deportivas, las primeras sin problemas, hace dos años que las tengo y si bien las cuido muchísimo están como nuevas a pesar del paso del tiempo. Con el segundo par que compre no tuve la misma experiencia, pero por suerte al contactar con el servicio al cliente y luego de revisar el caso han solucionado el inconveniente y por lo tanto seguiré apostando por la marca. Gracias”

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Posted 2 months ago

Gracias por compartir tu experiencia, Valeria. Nos alegra saber que, tras ponerte en contacto con nuestro servicio al cliente y revisar el caso, se solucionó el inconveniente y que sigas apostando por la marca. Si hay algo más en lo que podamos ayudarte, estamos a tu disposición 🤗 Saludos cordiales, Equipo SIROKO

Posted 2 months ago

“Excellent customer service in the end I had an issue with my Siroko cycling bib shorts after around a year of use. A seam came apart, and initially my warranty claim was rejected as normal wear and tear. I contacted Siroko again and explained the issue in more detail, including additional photos showing the failed seam from the inside of the garment. After further review, Siroko reconsidered the case and decided to send me a brand-new replacement pair. They also confirmed that the new product would be carefully inspected before shipping. I really appreciate that Siroko listened to my concerns and ultimately found a fair solution instead of simply sticking to the initial decision. The whole process took some communication, but the final outcome was very positive. Thank you to the Siroko team for taking care of the issue. I hope the new bib shorts will serve me for many kilometres! Overall: very good customer service and a positive final resolution.”

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Posted 2 months ago

Thank you for sharing your experience, Nitek. We’re glad to hear that the issue with the bib shorts was resolved with a replacement and that our team listened to your concerns. It’s great that you found the final outcome positive after the review ❤️ If you need anything else, feel free to reach out. Kind regards, The SIROKO Team

Posted 2 months ago

“Die gute Qualität des Materials und die schnelle Lieferung”

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Posted 2 months ago

Vielen Dank für dein tolles Feedback, Wolfgang! Wir freuen uns, dass dich die Materialqualität und die schnelle Lieferung überzeugen konnten. Solltest du weitere Fragen haben, stehen wir dir gerne zur Verfügung. Liebe Grüße, Team SIROKO

Posted 2 months ago

“I love the color of this short and it also fitted well, but its completely transparent. Sadly you can see everything what‘s under the bib. So i cannot wear them with a good feeling.”

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Posted 2 months ago

Hello Patricia, We’re very sorry that the shorts are see-through and, above all, that this has affected your comfort and experience whilst wearing them. We fully understand that this isn’t what you expected from the garment and we’d like to help you sort this out. We’d be grateful if you could contact us via the following link: [https://www.siroko.com/es/i/contacto](https://www.siroko.com/es/i/contacto?utm_source=chatgpt.com). This will allow us to look into your case in more detail and help you as best we can. Thank you for letting us know, and we apologise for any inconvenience caused. Kind regards, The SIROKO Team

Posted 2 months ago

“Good and fast Customer Service!”

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Posted 2 months ago

Thank you so much for your excellent review, Daphne! We are always here to help and to make sure our customers are satisfied. If you ever need any assistance or have any questions, please do not hesitate to get in touch with us. We hope to see you again soon! Best regards, The SIROKO Team ❤️

Posted 2 months ago

“Top support team”

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Posted 2 months ago

Thank you so much for your kind review, Davide! We are delighted to hear that you had a positive experience with our Support Team. We are always here to help whenever you need us! We hope to see you again soon! Best regards, The SIROKO Team ❤️

Posted 2 months ago

“Qualität der Waren gut und preiswert. Der Versand war elend langsam und support nicht wirklich hilfreich nur Blabla mails, also Punktabzug”

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Posted 2 months ago

vielen Dank für deine Bewertung, Gerald! Es freut uns zu hören, dass du mit der Qualität und dem Preis-Leistungs-Verhältnis unserer Produkte zufrieden bist. Gleichzeitig bedauern wir, dass deine Erfahrung nicht rundum positiv war. Wir nehmen dein Feedback sehr ernst und werden deine Anmerkungen berücksichtigen, um unseren Service und unsere Abläufe weiter zu verbessern. Vielen Dank für dein Vertrauen und dafür, dass du deine Erfahrung mit uns geteilt hast! Viele Grüße Das SIROKO-Team ❤️

Posted 2 months ago

“SIROKO hat mich sehr freundlich unterstützt, als es Probleme mit Hermes gab, die mich ziemlich auflaufen ließen. Der Artikel selbst hat mich überzeugt.”

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Posted 2 months ago

Hallo Alexandra, vielen Dank für dein Feedback. Es freut uns, dass du unsere Unterstützung in der Situation mit Hermes schätzt und dass dich der Artikel überzeugt hat ✨❤️✨ Viele Grüße, Team SIROKO

Posted 2 months ago

“SIROKO hat mich sehr freundlich unterstützt, als es Probleme mit Hermes gab, die mich ziemlich auflaufen ließen. Der Artikel selbst hat mich überzeugt.”

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Posted 2 months ago

“Entrega muy tardía. El compromiso de entrega en 24-48 horas no lo cumplieron y tardo más de una semana”

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Posted 2 months ago

Hola Carmen, Gracias por compartir tu experiencia. Hemos comprobado que nuestro equipo de Atención al Cliente ya está en contacto contigo y que, finalmente, tu pedido ha sido entregado correctamente. Te recordamos que, tal como se indica en nuestra web, los plazos de entrega son estimados y corresponden a días laborables, por lo que pueden verse afectados por diferentes circunstancias durante el proceso de transporte. Agradecemos tu comprensión y colaboración, y lamentamos sinceramente las molestias ocasionadas. Saludos cordiales, Equipo SIROKO

Posted 2 months ago

“Tolle Qualität, super schnelle Lieferung und freundlicher Kundenservice. Gerne wieder!”

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Posted 2 months ago

Hallo Anja, vielen Dank für deine tolle Bewertung! Wir sind jederzeit für dich da und möchten sicherstellen, dass unsere Kundinnen und Kunden zufrieden sind. Es freut uns sehr zu hören, dass du die Qualität unserer Materialien, den Komfort unserer Produkte und unsere Designs schätzt. Wir freuen uns darauf, dich bald wieder bei uns begrüßen zu dürfen! Viele Grüße Das SIROKO-Team

Posted 2 months ago

“Super freundlich und Kooperativ! Ich habe immer am selben Tag noch eine Rückmeldung bekommen:) Sehr zufrieden mit dem Service”

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Posted 2 months ago

Hallo Elena, vielen Dank für dein positives Feedback. Es freut uns sehr, dass du mit unserer Freundlichkeit, Kooperation und der Rückmeldung am selben Tag zufrieden bist ❤️ Liebe Grüße, Team SIROKO

Posted 2 months ago

“Everything went well, the product is of an excellent quality and I'm very satisfied with que costumer experience”

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Posted 3 months ago

Hi Pacho, Thank you for sharing your experience. We’re glad to hear the product is of excellent quality and that you’re very satisfied with the customer experience 😊 Warm regards, Team SIROKO

Posted 3 months ago

“Received order with a delay due to DPD's fault. The packaging was also resealed by DPD, but the contents were completely destroyed. After contacting Sirocco, they are going to replace the damaged shirt free of charge. In my opinion, Sirocco is not to blame, but it is a nice gesture of goodwill. Thank you.”

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Posted 3 months ago

Hi Alain, Thank you for sharing your experience. We’re glad the damaged shirt is being replaced as a gesture of goodwill and that you view it positively. Warm regards, Team SIROKO

Posted 3 months ago

“An sich ganz gut: Passform, Taschen, Geschwindigkeit, in der der Stoff trocknet. Der Stoff ist aber so extrem anfällig, dass man sehr einfach Fäden zieht, die dann zu einem Loch werden. Schade.”

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Posted 3 months ago

Hallo Michael, vielen Dank für dein Feedback. Es ist schade zu hören, dass der Stoff so anfällig ist und Fäden zieht, die zu Löchern führen können. Wir bedauern die Unannehmlichkeiten. Wenn du magst, melde dich bitte bei unserem Kundenservice, damit wir dein Anliegen prüfen und dir weiterhelfen können. Viele Grüße, Team SIROKO

Posted 3 months ago

SIROKO is rated 4.0 based on 792 reviews