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SIROKO Reviews

3.6 Rating 358 Reviews

63 %

of reviewers recommend SIROKO

Company Reviews

Product Reviews

3.6

Based on 358 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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SIROKO 4 star review on 7th June 2023

SIROKO 3 star review on 7th June 2023

SIROKO 3 star review on 7th June 2023

SIROKO 5 star review on 7th June 2023

Radosław Różycki

SIROKO 5 star review on 7th June 2023

SIROKO 5 star review on 7th June 2023

SIROKO 5 star review on 7th June 2023

David Blanco Vega

36

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“How do you ensure that your company and its beautiful products go to the abyss? By not providing the service and feedback to its customers, see customer feedback in recent weeks. I have ordered various products in the past, always to my satisfaction, but the last order, ski gloves have not arrived and customer service does not respond to my emails, which is a great shame for a great company. I hope someone from Management Team Sikoro also read these reviews and at least respond to the dissatisfaction of their complaints. Because of this negative feedback, I don't think the company will enjoy a long life. Time for action from Sikoro.”

Posted 1 year ago

“Don't buy from this company! My mirror finish sunglasses were not compatible with a common cleaning product, which ruined the finish and function of the glasses. No relevant warning provided with the glasses at purchase, and no response to my resulting customer query via website contact page.”

Posted 1 year ago

“Avoid buying at Siroko at all times. After sending back a jacket (at my own expense) I did not hear anything. After mail and mail. Nothing. No reply, no return of my money. Aweful company!”

Posted 1 year ago

“AVOID AVOID AVOID . Ok stuff but horrendous customer service 4 emails over weeks nothing back to exchange due to sizing being off size 12 needed xl snow jacket 😑 heard nothing. I've got more chance off losing the tad bit off pork needed to fit more comfortably than hearing back from these . Stick to Dope for a similar style”

Posted 1 year ago

“Horrible return policy and customer service! My items arrived and were too big. I paid $40+ to return and got an email from the company saying it would cost another $40+ in fees. I had a few days to reply or they said they were shipping my items back to me. I responded right away and they did not respond back. I emailed everyday sometimes multiple times afraid they would ship my items back. Did not get a response until the due date saying sorry they can’t help me and my items were being returned. So now I paid $40+ in shipping just to get hundreds of dollars worth of stuff back I can’t use. Horrible experience!”

Posted 1 year ago

“Awful service and no response at all when trying to get contact with siroko.”

Posted 1 year ago

“The jackets were full with make-up, I retourneren it and I Nederland received any money in return ! Do not shop here.”

Posted 1 year ago

“I'm in the same situation as most of the customers on this review page. I ordered two pairs of goggles from Siroko on November 27th which amounted to £117.83 and still had no goggles or no reply to my request of a refund nearly 6 weeks later. I'm off to Morzine at the end of this month and will be forced to order two more sets. I havent heard a peep out of them still. Fuming to say the least.”

Posted 1 year ago

“I purchased two ski jackets from Siroko in different sizes and tried to return the smaller size that didn’t fit. 4 attempts were made to contact someone to make a return. Siroko never replied to any of my emails sent through their website or via their email found in the terms of service. From the comments posted on this website, it looks like I will never be able to return the second jacket or get a proper reply from the company. I will never buy from this company again and do not recommend them at all. About the jacket: The pullover ski jacket from Siroko is difficult to get off. It is really comical to see me try. My friend has to help me. Similar pullover jacket designs have added a zipper in the side and neck to help cool off without taking the jacket off and to help when you need to take the jacket off. Siroko ski jacket would be benefit from adding these design elements. Siroko in general would benefit in hiring communications person to properly deal with all the complaints issues on this website. Until then, do not buy from them.”

Posted 1 year ago

“Ordered merchadnis eon November 30th - have yet to receive ! Have tried contacting Customs Service on three (3) different ocassions without any type of response whatsoever ! Maybe this will get their attention.”

Posted 1 year ago

“Ordered a pair of ski goggles two months ago. Still haven’t received them.”

Posted 1 year ago

“Ordered a week before Christmas. It was clearly stated that the delivery will be on 20th of December, at the latest. It is 27th, not only the delivery did not take place, I have no response from the company, no further information and I only see more and more comments about people in the same situation. Additionally, I can't even see the previous messages I sent to the support, since I used the form on the website and did not send it as an email. Leaving for a skiing trip in Italy today and I have to go out and buy myself different goggles since SIROKO overpromised and underdelivered/not delivered at all. Honestly, it starts to seem like a scam and I am even worried if I see the ordered product or my money ever again. PS - I would not be mad if I got an informative message about delays or so. I understand that sh*t can happen. But I've received nothing.”

Posted 1 year ago

“I ordered a pair of cycling bibs and never received my product. I reached out to their contact form twice and never received a response. Absolutely horrible experience and I will be sure to voice my experience to others.”

Posted 1 year ago

“The product is fine, but the customer service is terrible. I have been trying to return a product for two weeks. Tried all different routes but nobody responds to it. This is absurd, because of their awful support service I will be too late for returning my product and then they will of course tell me it is my fault. I just want a smaller size. Why does nobody respond to my messages????”

Posted 1 year ago

“Ordered 6 weeks ago. Cancelled after a month and no response at all - twice. Despite the 3 day promise.”

Posted 1 year ago

“Muy mala calidad los cristales, el primer día se quitó el esmalte y el azul se puso negro”

Posted 1 year ago

“Buyer beware! You must pay the shipping for returns or even exchanges. Company is in Spain, it costs more for me to return than it did to purchase it in the United States!!”

Posted 1 year ago

“Still waiting for a reply 7 days later. I have £250 worth of gear to exchange for bigger size. That's ridiculous.”

Posted 1 year ago

“Vous êtes fort pour les publicités cependant pour le service client pour les retours juste uniquement pour changer de taille impossible 🙈😡 du coup j'ai du acheté un nouveau pentalon en magasins pour être sûr de partir au chaud Decathlon m'avais dit que dans 48h j'allais recevoir un mail pour faire un retour 10 jours plus tard toujours rien et dans 20 jours il ne pourra plus être dans les conditions pour un retour conclusion être volé merci Siroko 135€ à la poubelle!”

Posted 1 year ago

“the jersey has come smaller than other bands and for 2 weeks no response on returning have messaged them 3 times already I would rather never ever buy from them again and will not recommend you do too looks like they sell rubbish from the reviews hence give free products to youtubers for marketing”

Posted 1 year ago

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SIROKO is rated 3.6 based on 358 reviews