SIROKO Reviews

Name: SIROKO
Address: San Bernardo 60-2, Asturias
Rating: 3.83

3.8 Rating 632 Reviews

70 %

of reviewers recommend SIROKO

3.8

Based on 632 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got some 150 euro broken cycling pants I wore 4 times in the month after ordering. Customer service didn't reply for 3 weeks. Then asked for pictures, 2 weeks later they replied. We see that there are holes in there where the seams are, but that is the users fault. We'll refund 9 euro's. In my eyes was the sewing done wrong if you dont even have the pants for a month and it has holes than the company delivers a faulty product. Again another company that would like to profit of faulty products. DON'T BUY IT.”

Helpful Report

Posted 1 year ago

“Siroko rejected the claim explaining, that they cannot see any quality issues on the pictures attached. Claim was placed due to fabric in the bib shorts dis-attached from the pad and gets wrinkled during the ride. Shorts have been in use for 2 months. To place a claim you have to talk to them in English, despite there is a web site in local language and sales service is provided. Response time is couple of days. I will not go for this products again, because quality is not on even level and I do not count on the after sales service at all. I've already lost my money on shorts that survived only 2 months. A bit short for the "premium" products.”

Helpful Report

Posted 1 year ago

“I purchased this SRX PRO WORLD SERIES product, but after the first use the case back was ruined. it can happen but the management of my report is terrible they are ignoring me leaving me with a defective garment. for this reason I recommend not purchasing products from this supplier. in case of problems you will be abandoned.”

Helpful Report

Posted 1 year ago

“After altmost 2 months of waiting my BIB shorts arrived. After putting it on I noticed several tears in the seams. I immidiatly contacted Siroko. After a month they wrote this: We are sorry to inform you that breakages, such as the case we can see in the attached pictures, are not covered by the warranty. We would like to add that the garment may be slightly damaged in daily use, which is not covered by the warranty unless the buyer can prove that the item was already defective when it was delivered. Alteration of the products by the consumer will invalidate any warranty. ---- If we are to believe in what this individual is saying there is NO warranty on any of the Siroko product. And you have to prove it was damaged when you got it. How? I dont know.”

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Posted 1 year ago

“Низкое качество и такой же результат”

Helpful Report

Posted 1 year ago

“Bei der Brille Ks3 Rome hat sich bereits nach kurzer Zeit die bBeschichtung der Polarisierten Scheibe gelöst bzw. ergaben sich mehrere schwarze Flecken. Dadurch war das Sichtfeld beeinträchtigt und die Brille praktisch unbrauchbar. Auf meine Reklamation bei SIROKO erhielt ich bis dato keine Antwort. Ich werde hier kein Produkt mehr kaufen.”

Helpful Report

Posted 1 year ago

“Ordered and have been waiting weeks and weeks. Go to track package and says page not found. Not happy and would never buy again from this company. Should be shutdown immediately.”

Helpful Report

Posted 1 year ago

“Scamming Dogs! Would never order anything from this company! Ordered a lot of snow gear and have been waiting weeks and weeks and no response after emailing! Theses guys should be shut down immediately!”

Helpful Report

Posted 1 year ago

“I received an incorrect order. Problem with return. Very poor contact with customer service. I don't recommend it, except Chinese rags”

Helpful Report

Posted 2 years ago

“Please do not buy. Glasses broke after wearing only 5 times. Ignored by customer service after sending 3 contact messages through website with photos. Eventually got a response after a reply to a marketing mail. Told it was my fault and not covered under warranty. Frames are thin at arm hinge. Terrible product and appalling customer service.”

Helpful Report

Posted 2 years ago

“If you're planning to buy something here, you'll have to order it a month in advance. You have to plan well. The delivery is too slow and their response is also very insincere. I didn't receive the product I ordered on December 24. I think I will receive it after winter.”

Helpful Report

Posted 2 years ago

“Calcetines que no cumplen las expectativas en cuanto a regulación térmica. Si realmente los utilizas a las temperaturas que te dicen en la web te tendrán que amputar los pies por congelación. Además que con el primer lavado se han deteriorado y cedido muchísimo. 40€ muy mal gastados, no los recomiendo. Por decir algo positivo es que son cómodos, suelo utilizar Lurbel en mi día a día y son parejos en cuanto a comodidad.”

Helpful Report

Posted 2 years ago

“I am really disappointed, I was waiting for my jacket for snowboarding which I ordered was missing the post office leave it outside in no safe place and I try to deal with a company that this is ridiculous and not responsible and if they can or give me refund or sent a new item there wasn’t any email back to me and still they telling me to deal with a post office . I will never purchase any thing from this website.”

Helpful Report

Posted 2 years ago

“No recomiendo comprar productos de esta marca, sus políticas de garantía son muy malas. Compre este producto en el mes de Octubre, preparandome para la temporada de invierno, lo recibí en el mes de noviembre. Este es el momento que no se si sirven o no, pues desde el momento en que los recibí están defectuosos. En los pliegues de la rodilla donde el material es diferente al del resto de la prenda las costuras que los une están descosidas dejando como resultado unos huecos en cada una de ellas. así que de inmediato contacte a servicio al cliente de la marca por email describiendo el problema acompañándolo de unas fotografías. me respondieron disculpándose por lo sucedido y me pidieron que enviara mas información y unas nuevas fotos del producto y el desperfecto y así lo hice. todo esto en el transcurso del mes de diciembre. este es el tiempo que tras ya mas de dos meses después aun no tengo respuesta y mucho menos una solución a esta garantía. Ya estamos al medio de la temporada de invierno así que me toco comprar uno a otro vendedor. Yo he comprado por años todo tipo de productos de la marca SIROKO y hasta ese momento no había tenido ningún problema por lo cual nunca hice uso de una garantía en el pasado, pero ahora que me toco hacerla me siento completamente defraudado. I do not recommend buying products from this brand, their warranty policies are very bad. I bought this product in the month of October, preparing for the winter season, I received it in the month of November. This is the moment when I don't know if they are useful or not, because from the moment I received them they have been defective. In the folds of the knee where the material is different from the rest of the garment, the seams that join them are unstitched, leaving gaps in each of them as a result. So immediately contact the brand's customer service by email describing the problem along with some photographs. They responded apologizing for what happened and asked me to send more information and some new photos of the product and the damage and so I did. all this during the month of December. This is the time that after more than two months later I still have no answer, much less a solution to this guarantee. We are already in the middle of the winter season so I have to buy one from another seller. I have bought all kinds of SIROKO brand products for years and until then I had not had any problems, which is why I never made use of a guarantee in the past, but now that I have to do it I feel completely disappointed.”

Helpful Report

Posted 2 years ago

“Did wear the pants for 4 days while snowboarding. Pants on the bottom already changed colour. Fabric is more worn and becomes thinner. Seams coming loose. Not high quality for this price… good for 2-3 winter holidays max.”

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Posted 2 years ago

“I bought this jacket in S, it's too big - now I return the jacket in order to have it in XS, the return has been delivred but SIROKO doesn't answer me. I've just lost my money. If you're not sure of the size, don't buy it it because you will loose your money and still don't have the jacket”

Helpful Report

Posted 2 years ago

“Se potessi metterei 0 stelle! Ma il minimo è 1 i colori di questa giacca non sono come in foto! Ho chiesto di essere rimborsata e ho pagato anche 2.95€ per l’etichetta di reso… ma niente! non mi è mai arrivata nessuna etichetta e nessuna notizia dopo diverse mail… delusissima!”

Helpful Report

Posted 2 years ago

“Ordered a snowboard jacket and it doesn't fit well. Trying to return it...I've been charged for the return label but Siroko indicates that the return label is not available to print.....hmmm...sounds sketchy! Very unhappy!”

Helpful Report

Posted 2 years ago

“No return label. bad contact with the seller. I do not recommend”

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Posted 2 years ago

“I ordered a ski jacket, I confirmed with the company that it would be delivered through a courier and USPS. They then sent it USPS and I dont get USPS delivery. The jacket was then sent back to the company and they said they would refund me and that was weeks ago. They are no longer even answering my emails. This company is not honest and I would never suggest anyone ordering anything from them. They don't even have a customer service phone number.”

Helpful Report

Posted 2 years ago

SIROKO is rated 3.8 based on 632 reviews