SIROKO Reviews

Name: SIROKO
Address: San Bernardo 60-2ºD, Gijón, Asturias, Asturias
Rating: 3.69

3.7 Rating 525 Reviews

67 %

of reviewers recommend SIROKO

3.7

Based on 525 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling customer service. Second time ordering. First pair of glasses excellent quality and as described. Second pair were vastly different from the advertised picture. I raised this with them- they informed me that lenses can vary “considerably indoors or outdoors”. I felt this was an ok response so went outside the next day in sunlight. They were still nothing like the picture so I informed them and sent evidence. “Please note that as we already explained, The web colour is the colour of the lens in bright conditions and once you can try them in high light conditions, you will be able to see it.” I explained again that as per the photo they are still totally different to the picture advertised. To assure I had covered all boxes I also took a photo in studio light, and edited the picture to add maximum brightness and I could still not achieve a likeness to the advertisement. They have offered for me to return the item at my expense. I have already spent £10.95 on postage and they would like me to pay a further £8 to return them. £18 out of pocket for an item totally different to the advertisement. Would not recommend for accuracy of advertisements or complaint resolution. Be careful when buying with Sirko”

Helpful Report

Posted 1 year ago

“Occhiali K3 MTB. Dopo solo un anno la lente è diventata inutilizzabile; si è staccato il trattamento a specchio. evidenzio che li ho sempre solo usati per andare in bici max 4/5 ore settimanali e li ho sempre solo puliti con acqua e poi asciugati con un panno morbido. Qualità veramente pessima, li paghi poco ma valgono ancora meno.”

Helpful Report

Posted 1 year ago

“DO NOT USE. AVOID. The frame to my glasses broke within 3 months. After contacting the company I received awful customer service, and was told I would not receive a replacement or refund. I was very shocked as this is not the experience you get with Oakley, or with sports providers like Sportshoes and Pro Direct. Spend a bit more and go elsewhere.”

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Posted 1 year ago

“Stay away from Siroko. I’ve purchase a bib short and after only a few rides the fabric start to peel off. Siroko, refused to replace it. They consider that this is not a non conformity. In my sense there’s is a real problem with the quality, and any piece of clothing should last longer.”

Helpful Report

Posted 1 year ago

“I would stay well away from this company, they don't allow for refunds and do not help you if you have any problems with the product. I bought a large size jacket and used for one day on the snow and it was that poorly designed the neck line was literally cutting into my neck, and a large size jacket does not fit any standard large sized Smith brand helmets. I sent an email to support and they do not care AT ALL, said it was my fault that the jacket doesn't fit properly, which doesn't make any sense, I don't design and manufactoer ski helments. They will not process a return.”

Helpful Report

Posted 1 year ago

“Horrendous customer service. Product never arrived and still haven't got a refund after 1 month of emails. Jokers. Do not use.”

Helpful Report

Posted 2 years ago

“Hello, I have read all the reviews n have never hands down agreeded with every person who wrote a review in English, I can’t read Spanish. But I’m sure that they r also complaining about this TERRIBLE return service !!! I to asked them n go the return FYI set back from this company n like in the last review, they said it read like from a lawyer.. so true! This company has to make p$$ on fist ordered n not give cash back cuz no one gets to return without spending 1/2 hundred in shipping n then this Co, they send it back again to u after u paid shipping twice now!!! Theee noting . But thieves don’t buy you will regret.”

Helpful Report

Posted 2 years ago

“Very poor after sales service. DHL acknowledges having misplaced my order and cannot find it and SIROKO says it has received confirmation from DHL that it has been delivered. SIROKO refuses to correct the situation and continues not to recognize that DHL did not deliver (even though I send them all DHL emails). They've been accusing each other for 12 days now and no one is helping my situation.”

Helpful Report

Posted 2 years ago

“Bestelling gedaan van een fietsjas ( kwaliteit is goed) maar is te klein, retourprocedure werkt niet. Je krijgt geen retour formulier en via de mail zijn ze niet bereikbaar. Echte slechte service”

Helpful Report

Posted 2 years ago

“I bought a cycling Jacket cost me Total: $103.91 AUD using their size chart. My chest is 38" then choosed XS Chest 38", but unfortunately this size is too tight on me even I could not zip up the jacket. I request for return but their return procedure have a lots of hassle and cost more than Jacket price. So please don't buy anything from this website. Their return service is too poor.”

Helpful Report

Posted 2 years ago

“No comprar”

Helpful Report

Posted 2 years ago

“Will not stop sending spam text”

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Posted 2 years ago

“Una mierd*... La miras y se araña sola. NO recomendable... Encima Siroko parece ser que no publica las opiniones malas... Hace 4 dias puse una opinion y no la publican. Estafa”

Helpful Report

Posted 2 years ago

“Never received my product. Can’t get a hold of them. Going to charge back.”

Helpful Report

Posted 2 years ago

“Péssimo serviço pós venda, ninguém responde, já enviei alguns e-mails através do pedido pós-venda e ninguém responde. Ando nesta situação desde o dia 30/01. Pretendo fazer a devolução de alguns produtos, este é um dos produtos que pretendo devolver e não estou a conseguir. Só quero me enviem a nota de devolução para eu poder enviar para a morada os produtos a devolver. É uma empresa onde não irei mais comprar.”

Helpful Report

Posted 2 years ago

“Ordered a $90 bib back in November. I had an order number and a tracking number and the order never arrived and no one at the company has responded to any of my messages. I will be filing a fraud claim. DO NOT ORDER FROM THIS COMPANY THEY WILL STEAL YOUR MONEY.”

Helpful Report

Posted 2 years ago

“Purchased 2 cycling tops in early December for a Christmas present and it’s been nearly 8 weeks and they still haven’t arrived. I have the sent the company 8 emails with absolutely no response. I have ordered from these guys before and no issue. But now- never again- I want my order or refund and then never again will I purchase from them”

Helpful Report

Posted 2 years ago

“How do you ensure that your company and its beautiful products go to the abyss? By not providing the service and feedback to its customers, see customer feedback in recent weeks. I have ordered various products in the past, always to my satisfaction, but the last order, ski gloves have not arrived and customer service does not respond to my emails, which is a great shame for a great company. I hope someone from Management Team Sikoro also read these reviews and at least respond to the dissatisfaction of their complaints. Because of this negative feedback, I don't think the company will enjoy a long life. Time for action from Sikoro.”

Helpful Report

Posted 2 years ago

“Don't buy from this company! My mirror finish sunglasses were not compatible with a common cleaning product, which ruined the finish and function of the glasses. No relevant warning provided with the glasses at purchase, and no response to my resulting customer query via website contact page.”

Helpful Report

Posted 2 years ago

“Avoid buying at Siroko at all times. After sending back a jacket (at my own expense) I did not hear anything. After mail and mail. Nothing. No reply, no return of my money. Aweful company!”

Helpful Report

Posted 2 years ago

SIROKO is rated 3.7 based on 525 reviews