SIROKO Reviews

Name: SIROKO
Address: San Bernardo 60-2ºD, Gijón, Asturias, Asturias
Rating: 3.56

3.6 Rating 358 Reviews

63 %

of reviewers recommend SIROKO

3.6

Based on 358 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how SIROKO made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, I would like to share with you that if you have any problem, they are not going to solve anything because the Customer Support ignore you all the time until there is no solution.”

Helpful Report

Posted 4 months ago

“Increíble como bajaron la calidad de sus productos incluso del Packing, ya he comprado 5 lentes de sol con Siroko pero los dos últimos se sienten de mala calidad y para que hablar del Packing horrible comparado de como venían antes, hasta con Sticker venían, se nota que no quieren gastar dinero, decepcionado de la marca, nunca más compro con Siroko.”

Helpful Report

Posted 5 months ago

“Bijna mijn hele fietsgardarobe bestaat uit fietskleding van Siroko en kan dus zeggen dat ik fan ben van het merk. Deze beenstukken heb ik besteld en ging er vanuit dat ze vast ook goed zouden zijn. Dat viel echter heel erg tegen. De pasvorm is slecht en de stof heeft te weinig stretch. De onderkant is zo nauw dat mn voet er bijna niet doorheen past en de stof is rondom de knie weer te los. Bij andere merken heb ik daar geen last van. Kortom dit was echt een miskoop.”

Helpful Report

Posted 5 months ago

“Appalling customer service. Second time ordering. First pair of glasses excellent quality and as described. Second pair were vastly different from the advertised picture. I raised this with them- they informed me that lenses can vary “considerably indoors or outdoors”. I felt this was an ok response so went outside the next day in sunlight. They were still nothing like the picture so I informed them and sent evidence. “Please note that as we already explained, The web colour is the colour of the lens in bright conditions and once you can try them in high light conditions, you will be able to see it.” I explained again that as per the photo they are still totally different to the picture advertised. To assure I had covered all boxes I also took a photo in studio light, and edited the picture to add maximum brightness and I could still not achieve a likeness to the advertisement. They have offered for me to return the item at my expense. I have already spent £10.95 on postage and they would like me to pay a further £8 to return them. £18 out of pocket for an item totally different to the advertisement. Would not recommend for accuracy of advertisements or complaint resolution. Be careful when buying with Sirko”

Helpful Report

Posted 5 months ago

“Occhiali K3 MTB. Dopo solo un anno la lente è diventata inutilizzabile; si è staccato il trattamento a specchio. evidenzio che li ho sempre solo usati per andare in bici max 4/5 ore settimanali e li ho sempre solo puliti con acqua e poi asciugati con un panno morbido. Qualità veramente pessima, li paghi poco ma valgono ancora meno.”

Helpful Report

Posted 5 months ago

“DO NOT USE. AVOID. The frame to my glasses broke within 3 months. After contacting the company I received awful customer service, and was told I would not receive a replacement or refund. I was very shocked as this is not the experience you get with Oakley, or with sports providers like Sportshoes and Pro Direct. Spend a bit more and go elsewhere.”

Helpful Report

Posted 6 months ago

“Stay away from Siroko. I’ve purchase a bib short and after only a few rides the fabric start to peel off. Siroko, refused to replace it. They consider that this is not a non conformity. In my sense there’s is a real problem with the quality, and any piece of clothing should last longer.”

Helpful Report

Posted 7 months ago

“I would stay well away from this company, they don't allow for refunds and do not help you if you have any problems with the product. I bought a large size jacket and used for one day on the snow and it was that poorly designed the neck line was literally cutting into my neck, and a large size jacket does not fit any standard large sized Smith brand helmets. I sent an email to support and they do not care AT ALL, said it was my fault that the jacket doesn't fit properly, which doesn't make any sense, I don't design and manufactoer ski helments. They will not process a return.”

Helpful Report

Posted 8 months ago

“Horrendous customer service. Product never arrived and still haven't got a refund after 1 month of emails. Jokers. Do not use.”

Helpful Report

Posted 10 months ago

“Hello, I have read all the reviews n have never hands down agreeded with every person who wrote a review in English, I can’t read Spanish. But I’m sure that they r also complaining about this TERRIBLE return service !!! I to asked them n go the return FYI set back from this company n like in the last review, they said it read like from a lawyer.. so true! This company has to make p$$ on fist ordered n not give cash back cuz no one gets to return without spending 1/2 hundred in shipping n then this Co, they send it back again to u after u paid shipping twice now!!! Theee noting . But thieves don’t buy you will regret.”

Helpful Report

Posted 10 months ago

“Very poor after sales service. DHL acknowledges having misplaced my order and cannot find it and SIROKO says it has received confirmation from DHL that it has been delivered. SIROKO refuses to correct the situation and continues not to recognize that DHL did not deliver (even though I send them all DHL emails). They've been accusing each other for 12 days now and no one is helping my situation.”

Helpful Report

Posted 11 months ago

“Bestelling gedaan van een fietsjas ( kwaliteit is goed) maar is te klein, retourprocedure werkt niet. Je krijgt geen retour formulier en via de mail zijn ze niet bereikbaar. Echte slechte service”

Helpful Report

Posted 1 year ago

“I bought a cycling Jacket cost me Total: $103.91 AUD using their size chart. My chest is 38" then choosed XS Chest 38", but unfortunately this size is too tight on me even I could not zip up the jacket. I request for return but their return procedure have a lots of hassle and cost more than Jacket price. So please don't buy anything from this website. Their return service is too poor.”

Helpful Report

Posted 1 year ago

“No comprar”

Helpful Report

Posted 1 year ago

“Will not stop sending spam text”

Helpful Report

Posted 1 year ago

“Una mierd*... La miras y se araña sola. NO recomendable... Encima Siroko parece ser que no publica las opiniones malas... Hace 4 dias puse una opinion y no la publican. Estafa”

Helpful Report

Posted 1 year ago

“Never received my product. Can’t get a hold of them. Going to charge back.”

Helpful Report

Posted 1 year ago

“Péssimo serviço pós venda, ninguém responde, já enviei alguns e-mails através do pedido pós-venda e ninguém responde. Ando nesta situação desde o dia 30/01. Pretendo fazer a devolução de alguns produtos, este é um dos produtos que pretendo devolver e não estou a conseguir. Só quero me enviem a nota de devolução para eu poder enviar para a morada os produtos a devolver. É uma empresa onde não irei mais comprar.”

Helpful Report

Posted 1 year ago

“Ordered a $90 bib back in November. I had an order number and a tracking number and the order never arrived and no one at the company has responded to any of my messages. I will be filing a fraud claim. DO NOT ORDER FROM THIS COMPANY THEY WILL STEAL YOUR MONEY.”

Helpful Report

Posted 1 year ago

“Purchased 2 cycling tops in early December for a Christmas present and it’s been nearly 8 weeks and they still haven’t arrived. I have the sent the company 8 emails with absolutely no response. I have ordered from these guys before and no issue. But now- never again- I want my order or refund and then never again will I purchase from them”

Helpful Report

Posted 1 year ago

SIROKO is rated 3.6 based on 358 reviews