SIROKO Reviews

Name: SIROKO
Address: San Bernardo 60-2, Asturias
Rating: 3.83

3.8 Rating 632 Reviews

70 %

of reviewers recommend SIROKO

3.8

Based on 632 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a product under the reasonable assumption that when purchasing “express shipping”, with an expected delivery of December 5 or 6, that it would indeed arrive over the period of December 5-6 and not 6 days later. Customer service throughout this process has been terrible, with no consideration to timeframes or consumer law. Was unable to give the product as a gift as the flight had already left, which was the purpose of the express postage in the first place. Paying additional costs to now refund the product seems borderline fraudulent. Regardless will not be using again.”

Helpful Report

Posted 1 year ago

Hello Bronson, Thank you for sharing your feedback with us. We sincerely apologize for the delay in delivery and the inconvenience it caused you, especially regarding your gift plans. We genuinely appreciate your comments as they help us identify areas for improvement. Please feel free to reach out to us directly so we can assist you further and address your concerns. Best regards, The SIROKO team

Posted 1 year ago

“No merece la pena por el precio que tiene, en temperaturas frías, se queda muy muy corta, es decir abriga poco”

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Posted 1 year ago

Hola Emilio, Gracias por compartir tu opinión. Lamentamos que la prenda no haya cumplido tus expectativas en cuanto a abrigo en temperaturas frías. Tu retroalimentación es importante para nosotros y nos ayuda a entender cómo mejorar nuestros productos. Te invitamos a que nos contactes directamente para poder ayudarte y abordar tus preocupaciones. Saludos cordiales, El equipo de SIROKO

Posted 1 year ago

“I bought a bib tight from their high-end product line, SRX, surprisingly, after only one ride the chamois area got ripped off. I reached out to their customer service and they offered me 15 euro incentive! I have been using other brands for years and never had any issues like this. Really low-quality company.”

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Posted 1 year ago

Hello Mohamed, Thank you for taking the time to send us your feedback. We are sorry to hear that you have experienced a problem with your SRX product and that you were not satisfied with our response. This is not the experience we want our customers to have. We take your feedback very seriously and will continue to work on the quality of our products. Please do not hesitate to contact us directly to discuss your situation. We would appreciate the opportunity to rectify this. Yours sincerely The SIROKO Team

Posted 1 year ago

“Salopette et manteaux achetés sur le site. La fermeture éclair ventrale de la salopette s'est déchirée au premier usage, sans raison particulière... premier jour sur les pistes... J'ai contacté le service client qui m'a répondu que c'était dû à une mauvaise utilisation... Produit défecteux, qualité médiocre, mauvais service client. A FUIR !”

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Posted 1 year ago

Bonjour Lucie, Merci d'avoir pris le temps de partager votre expérience. Nous sommes vraiment désolés d'apprendre que la fermeture éclair de votre salopette s'est déchirée dès le premier usage. Ce n'est clairement pas la qualité que nous visons. La satisfaction de nos clients est très importante pour nous, et vos commentaires nous aideront à améliorer nos produits. Si vous souhaitez discuter de ce problème ou si vous avez besoin d'une aide supplémentaire, n'hésitez pas à nous contacter. Nous sommes là pour vous accompagner ! Cordialement, L'équipe SIROKO

Posted 1 year ago

“Absolutely terrible experience and I definitely won't be buying again.Purchased some stuff for my girlfriend as a b'day in November. After 2 weeks parcel has finally arrived which in today's world is rather long and unsatisfactory timeframe. Unfortunately had to return the item and ask for the exchange due to size being to big. The return address is shown as the UK address where the parcel was delivered after 2 days from me posting it. However that is not the place where the parcel needs to get before the exchange is issued. There is no mention on the website stating that parcel has to be then send again to different location..it's been over 30 days now and I still have not heard back about when I can expect to receive the item. Absolutely disgraceful tactics and none existing customers service. I decided to try Siroko and it was a massive mistake. Other companies like Dope which are also based outside of the UK can handle deliveries and returns within 10 days but Siroko clearly doesn't care as once they got your money it's your problem. Don't bother buying form them”

Helpful Report

Posted 1 year ago

Hello Sebastian, Thank you for sharing your experience with us. We're truly sorry to hear about the delays and issues you've encountered with your order and return process. Your feedback is extremely valuable to us, and we are continuously working to improve our services, including shipping and returns. Please reach out to our customer service team so we can assist you further and address your concerns. We appreciate your patience and hope to resolve this matter for you. Best regards, The SIROKO Team

Posted 1 year ago

“My wife bought a cycling top (for Christmas) for me, I'm a mens M (medium), and this top was labeled M (for mens), BUT NOT EVEN CLOSE to a medium mens size it was so small (it was ridiculous), upon trying to return for an exchange (or refund), they refused as it was a few days out from their return window. We do not recommend purchasing from this company - just rude!”

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Posted 1 year ago

“Jacket Zip broke 2nd day at the resort.”

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Posted 1 year ago

Hello Simon, Thank you for taking the time to share your feedback with us. We're truly sorry to hear that the zipper on your jacket broke so quickly during your trip. This kind of issue is certainly not what we aim for in our products. Your experience is very important to us, and we will use your comments to help improve our quality control. If you need further assistance or would like to discuss this in more detail, please reach out to us. We're here to support you! Best regards, The SIROKO Team

Posted 1 year ago

“If it was possible to leave 0 out of 5 stars, I would. My snowboard pants ripped after 3 days (down the seams) - with a RRP of £180+ . I then had a reply saying it wasn’t covered as it was wear and tear!! SHOCKING customer service, avoid at all costs if you can.”

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Posted 1 year ago

Hello Ben, Thank you for your feedback. We’re truly sorry to hear about the issues you’ve faced with your snowboard pants after such a short time. That’s definitely not the level of quality we strive for. We appreciate your comments and want to ensure we use your experience to improve our products. If you'd like to discuss this further or if there’s anything we can do to assist you, please feel free to reach out. We’re here to help! Best regards, The SIROKO Team

Posted 1 year ago

“Worst customer support ever. Don't buy from this brand. They stop responding emails and never get back to you. Tried to make a return due to wrong size and had the worst support experience I've ever had - return process is a nightmare. Spent $200 that are now probably lost. Communication is AWFUL”

Helpful Report

Posted 1 year ago

Hello Maria, Thank you for taking the time to share your experience. We're genuinely sorry to hear about the issues you've encountered with our customer support and the return process. We strive to provide the best service possible, and it seems we fell short this time. Your feedback regarding communication is crucial for us, and we will take it into account to improve our services. If you would like to discuss this further or require assistance, please don't hesitate to reach out to us again. We're here to help! https://www.siroko.com/es/i/contacto Best regards, The SIROKO Team

Posted 1 year ago

“Seam between the leg ripped open after 2 days of snowboarding in them. Absolutly unexeptable. Customer support said its my fault. Shure… its absolutly normal for that to happen. My burton pants i had before didnt have anything similar happening. Not even after 5 years of heavy use. For that the price is way to high. They are confortable thou. Just the quality is lacking really bad.”

Helpful Report

Posted 1 year ago

Hello Robert, Thank you for sharing your experience with us. We're very sorry to hear that the trousers didn't meet your expectations and that there was a problem with the stitching after so little use. Your feedback is essential to us, as we are always looking to improve the quality of our items. If you need any help or would like to share your impressions further, please feel free to contact us. We're here to help! Sincerely, The SIROKO Team

Posted 1 year ago

“I ordered the jacket W5-W NIX. The logo on the front is different. It is not subtle and it says “SIROKO COMPANY” in large letters. There is also an additional circle logo on the right arm. I chose this jacket because it did not show large logos in the pictures on the website. It looks very cheap. Now i have a week and a half left to return my jacket and the company is not responding to my email.”

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Posted 1 year ago

“I would advise everyone not to use this online retailer. When I returned the item, they claimed that the return was not complete and I had to transfer more money.”

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Posted 1 year ago

“Solo dos semanas para devolver un producto. Si quieres hacer un regalo CUIDADO porque le tendrás que meter prisa por si necesita devolución o como en mi caso, cambio de talla. Ahora me toca comermelo. No vuelvo a comprar aqui.”

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Posted 1 year ago

“Hola, los calcetines DW FJORD especifican que son para invierno de -10 a 5 grados. pero son muy finos creo que no son para esas temperaturas, se transparente el pie. Me queda probarlos pero creo que se han equivocado en poner las temperatura.”

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Posted 1 year ago

“Mala calidad no le e puesto ni 10 salidas y ya se está rompiendo por donde el cosido de la badana y me dicen que es del uso, pues vaya una mierda”

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Posted 1 year ago

“Terrible experience! I ordered a T-shirt which got damaged the same day I put it on (the zipper), even though I ordered the size according to their size guide. They refused a refund claiming that the damage was my fault!”

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Posted 1 year ago

“Siroko doesn't have any costumer services. If there is a need for changing your size ore return of bought item there is absolutely no way to get in contact. Why don't Siroko not just inform the customer about a return adresse with every delivery? I have tried to change a t-shirt, ontil now I have at least 8 e-mails this with request, but still no way to log in to Siroko customer service to download a return label???? WHY.”

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Posted 1 year ago

“BEWARE IN CANADA Horrible service. I order 430$ worth of items, they were too small. They informed me there was nothing they could do to help me and I had to pay an extra 15$ just for them to generate a return form for me, on top of it I paid 100$ in duties. I wanted to reorder in a different size but their customer service was so unprofessional and cold that I would never want to spend my money here again.”

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Posted 1 year ago

“At first I was super happy with this shirt as it looks nice and has a good fit. After wearing it only three times (and washing / drying it correctly) the fabric broke and it has holes at the back now. I got in contact with Siroko to let them know about the disfunctional material but they did not care. I bought seven items and this one is the only broken one - so would not recommend to buy this shirt! Not worth spending 80 € on a shirt that breaks after being worn three times!!”

Helpful Report

Posted 1 year ago

“Le doy solo una estrella por varios motivos siendo un culote muy muy bueno. 4 compañeros comoramos este culot y a los 4 nos a pasado lo mismo. La badana en las tallas mas pequeñas XS S y M tendría que ir cosida 4CM mas hacía delante ya que donde esta colocada se te queda la mitad detras del culo de manera que tus isquiones sentados em el sillín no tienen badana alguna, si señores vas absolutamente sin badana alguna! Llevamos los 4 compañeros a la costurera a adelantar las badanas esos 4cm y mano de santo la badana justamente en su sitio! Zero dolor en mas de 6h de bicicleta! LE DARÍA 5 ESTRELLAS SI RECTIFICARAN ESTE FALLO... Lo mas jodido de esto esque la gente no se da cuenta de este error y piensa que a comprado un culot de mala calidad...”

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Posted 1 year ago

SIROKO is rated 3.8 based on 632 reviews