SIROKO Reviews

Name: SIROKO
Address: San Bernardo 60-2ºD, Gijón, Asturias, Asturias
Rating: 3.54

3.5 Rating 360 Reviews

63 %

of reviewers recommend SIROKO

3.5

Based on 360 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“OMO É QUE POSSO AVALIAR SE AINDA NÃO RECEBI O PRODUTO !!!!”

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Posted 2 years ago

“COMO É QUE POSSO AVALIAR SE AINDA NÃO RECEBI O PRODUTO !!!!”

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Posted 2 years ago

“I have not received it yet”

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Posted 2 years ago

“I have not received it yet”

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Posted 2 years ago

“Me mandáis para que valore un producto que me habéis cobrado y aún no me ha llegado”

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Posted 2 years ago

“No las he recbido”

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Posted 2 years ago

“This product never arrived to me. Still waiting…”

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Posted 2 years ago

We are so sorry Virpi, our support team will help you right now.

Posted 2 years ago

“The clip doesn't have plastic edges around and touch directly to the lense. It generates 2 issues: - scratched lens after some use because the contact during the activity - It is difficult to disassemble it, you need to remove the lens, so when removing it the clip rubs and we scratch the lens again. It's a shame because the glasses are wonderful, but the rimless clip system seems like something that has not been well thought out. simple and easy to solve for future implementations”

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Posted 2 years ago

“Sizing is all wrong and returning any items to Spain from the USA is an expensive and time-consuming process. By expensive, I mean it will cost more than the item itself. By time-consuming, I mean you will be expected to fill out a large variety of arcane forms and somehow pay people in Spain the import duties when it gets there. Not worth it.”

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Posted 2 years ago

“Worst customer service ever. They make it extremely difficult to return something. They will not provide a shipping label, free or otherwise, and give vague instructions regarding customs fees. Will never do business with them again. Other european bicycling suppliers much more customer-service oriented.”

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Posted 2 years ago

“Ordered a shirt and it looked great. However, during the first ride I found out that you see all sweat spots, there are color differences. That is not the intention in my opinion. Had several e-mails with Siroko, but they maintain that it is part of it and are absolutely not customer friendly. A recommendation”

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Posted 2 years ago

“Very bad quality even at a discount price... owner of BX Squadra bib short (160€ on sold at 90€) is it wored out after 400k only. fabric is peeling off. Not an amazing confort anyway. stay away from their very bad products. Don't fall for their discount or low prices...”

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Posted 2 years ago

“Frames break when changing lenses. Really poor quality. Siroko didn't want to know. This is an obvious problem as it's all over forums.”

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Posted 3 years ago

“stylish but very poor build quality. Bought K3 with lens clip. When mounting the lensclip the glasses came out...”

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Posted 3 years ago

“Photocromic doesent work”

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Posted 3 years ago

“Bought a pair of the K3 The Cyclist. They shipped fast, and seemed like a good deal with good style. I also purchased 2 of the optional lenses (clear and yellow). For my first ride with them, I switched out the lenses using the directions. They required an unreasonable amount of force to be placed on the nose piece to get the lens to seat in the upper recess. The nose piece looks like VERY flimsy plastic. On the second ride, I had to change the lenses again, but this time (again following the instructions) the nose piece snapped right off. I had to glue the nose piece back on to finish my ride. I tried to get a warranty, as I only got ONE ride with these glasses before they broke (following their instructions for lens change-out). They denied the warranty, because the glasses had been modified (glued back together). Mind you, they broke BEFORE the glue, and the company was informed that they were only glued to safely finish a long distance ride. It's not like they would be able to fix them if they weren't glued. They just wanted an excuse not to stand behind their product. So, BEWARE! Don't buy these thinking that you can change the lenses. And consider them disposable, because they don't stand behind their products.”

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Posted 4 years ago

“DON'T BUY HERE. First; delivery is very late. Customer service does not respond. Returns only possible at high costs and they make the return-proces as difficult as can be (no order-conformation/no ordernumber etc.). SHAME”

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Posted 4 years ago

“Order and payd but no sunglasses received No answer on emails and contact form.!! Also status order ( track and trace ) doesn’t work !!! Very bad service !”

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Posted 5 years ago

“Ordered and payded but still not reciveved my items after almost 1 month. No answere on my mail or there homepage Contact site.”

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Posted 6 years ago

SIROKO is rated 3.5 based on 360 reviews