SIROKO Reviews

Name: SIROKO
Address: San Bernardo 60-2, Asturias
Rating: 3.93

3.9 Rating 735 Reviews

73 %

of reviewers recommend SIROKO

3.9

Based on 735 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered merchadnis eon November 30th - have yet to receive ! Have tried contacting Customs Service on three (3) different ocassions without any type of response whatsoever ! Maybe this will get their attention.”

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Posted 3 years ago

“Ordered a pair of ski goggles two months ago. Still haven’t received them.”

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Posted 3 years ago

“Ordered a week before Christmas. It was clearly stated that the delivery will be on 20th of December, at the latest. It is 27th, not only the delivery did not take place, I have no response from the company, no further information and I only see more and more comments about people in the same situation. Additionally, I can't even see the previous messages I sent to the support, since I used the form on the website and did not send it as an email. Leaving for a skiing trip in Italy today and I have to go out and buy myself different goggles since SIROKO overpromised and underdelivered/not delivered at all. Honestly, it starts to seem like a scam and I am even worried if I see the ordered product or my money ever again. PS - I would not be mad if I got an informative message about delays or so. I understand that sh*t can happen. But I've received nothing.”

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Posted 3 years ago

“I ordered a pair of cycling bibs and never received my product. I reached out to their contact form twice and never received a response. Absolutely horrible experience and I will be sure to voice my experience to others.”

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Posted 3 years ago

“The product is fine, but the customer service is terrible. I have been trying to return a product for two weeks. Tried all different routes but nobody responds to it. This is absurd, because of their awful support service I will be too late for returning my product and then they will of course tell me it is my fault. I just want a smaller size. Why does nobody respond to my messages????”

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Posted 3 years ago

“Ordered 6 weeks ago. Cancelled after a month and no response at all - twice. Despite the 3 day promise.”

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Posted 3 years ago

“Muy mala calidad los cristales, el primer día se quitó el esmalte y el azul se puso negro”

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Posted 3 years ago

“Buyer beware! You must pay the shipping for returns or even exchanges. Company is in Spain, it costs more for me to return than it did to purchase it in the United States!!”

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Posted 3 years ago

“Still waiting for a reply 7 days later. I have £250 worth of gear to exchange for bigger size. That's ridiculous.”

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Posted 3 years ago

“Vous êtes fort pour les publicités cependant pour le service client pour les retours juste uniquement pour changer de taille impossible 🙈😡 du coup j'ai du acheté un nouveau pentalon en magasins pour être sûr de partir au chaud Decathlon m'avais dit que dans 48h j'allais recevoir un mail pour faire un retour 10 jours plus tard toujours rien et dans 20 jours il ne pourra plus être dans les conditions pour un retour conclusion être volé merci Siroko 135€ à la poubelle!”

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Posted 3 years ago

“the jersey has come smaller than other bands and for 2 weeks no response on returning have messaged them 3 times already I would rather never ever buy from them again and will not recommend you do too looks like they sell rubbish from the reviews hence give free products to youtubers for marketing”

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Posted 3 years ago

“Scam Alert! Take note of the alarming number of reviews here from people who never received their product. Perhaps the one star could be in recognition of the fact that Siroko processed my payment very quickly. But a month later and my carrier is still waiting for the item. An email inquiring about my order was never answered. I'm not sure where the positive reviews are coming from, but it doesn't get much worse than taking people's money, not sending any product at all, and then ignoring the customer's communication.”

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Posted 3 years ago

“After a short use the blue mirror lens has faded, I sent the photos to assistance without receiving any response! The glasses are of poor quality as well as the seller!”

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Posted 3 years ago

“A few months ago i bought the siroko K3S, at first all looks good, great design and really confortable, but in the present day i am really disapointed, the interior of the lenses are a scratch magnet and its filled with staines even cleaning with the provided microfiber clothe. I have to find better alternatives, because its really starting to bother my eyes. I gess we have what we pay for.”

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Posted 3 years ago

“Nunca llegaron, un mal servicios de envíos así que no recomiendo estas gafas de ciclismo.”

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Posted 4 years ago

Nos ponemos en cintacto contigo via mail para solucionarlo Jorge, sentimos el contratiempo.

Posted 4 years ago

“Achtung : Falls die Ware nicht passt, muss man die Rücksendung nach Spanien selbst bezahlen. Das kostet dann schon etwas mehr !”

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Posted 4 years ago

“No las he recbido”

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Posted 4 years ago

“Me mandáis para que valore un producto que me habéis cobrado y aún no me ha llegado”

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Posted 4 years ago

“I have not received it yet”

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Posted 4 years ago

“I have not received it yet”

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Posted 4 years ago

SIROKO is rated 3.9 based on 735 reviews