“Let down by bad choice of courier! Item never arrived. Courier stated they hadn't received it. Choice of spending an hour on the phone or waiting 2 days for a response to resolve the matter. When they found the item had been lost, I had the choice of driving an hour in either direction to the nearest store to collect an item I had ordered weeks before. Managed to get £5 back as a good will gesture. Spent far more than that in fuel.
I think it's time they re-thought out their courier choices!”
“Very helpful staff, very well laid out and clean and tidy, plenty of staff around to assist of needed and not just told where the items were we wanted, but taken to the items, which was nice.”
“They cancelled my order as I had to collect it in two days which wasn't convient with my working hours that week which did not seem very good customer service.”
“Got lots of toys off my list (9 kids to buy for) and when I struggled to find something a member of staff helped and brought me a basket too. The checkouts were busy but they quickly opened a til so I didn't have to wait. Excellent service.”
