Sofology Reviews

Name: Sofology
Rating: 1.22

1.2 Rating 1,655 Reviews

5 %

of reviewers recommend Sofology

1.2

Based on 1,655 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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287

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dont know how sofology get good reviews on trust pilot and nowhere else. This company has treated us with total comtempt. We have spent months trying to have our complaint dealt with. Three weeks ago told the emergency complaints team would be in touch within 24 hours. Still waiting. We have been left with no alternative than to seek legal advice and disgusting puddled leather sofas. They should be investigated by trading standards. I would advise to never use this company!”

Helpful Report

Posted 3 years ago

“3 failed delivery’s…waited 4 weeks and every time they lie. Take time off work and it never arrives. Wait 3 hours every time to for a phone call. Their disgusting. What makes it worse their trust polite reviews are fake. They use a service from India to fake them. They use bots who create new accounts etc. It’s all automated and dont be fooled when they mention a name too. On top of this I took the sofa on finance to boost my credit, as it’s 0 interest. Now I have had to cancel the order and effected my credit for no reason..usually when they do a search it goes down but once the payments are paid on time it goes up. But now it won’t go up as im not paying for the sofa. Their effecting peoples lives”

Sofology 1 star review on 11th September 2021

Helpful Report

Posted 3 years ago

“Got a delivery date and time slot. They simply didn’t turn up. No contact. Impossible to get in touch with them.”

Helpful Report

Posted 3 years ago

“Ordered sofa in May delayed until September but accepted delay due to problems wirh shipping. Delivery arranged for today given time slot of between 12 and 4 on message yesterday. WHERE IS MY SOFA ??? Waited all afternoon still not arrived at 8.30 tonight no comunication from sofology and unable to get in touch with them as there is over 1 hour wait on telephone and I very much doubt that there will be anybody to answer after the wait. Will be going into store tomorrow and will require an answer. Also got rid of old sofa so have nowhere to sit and suffering with medical problems !!”

Helpful Report

Posted 3 years ago

“Had a delivery slot sent for 0800-1200 today. It is now almost 1700 and no delivery, phone call, email etc. We have had to cancel other appointments for this delivery. My wife is currently “10th” on the phone to them. Absolute joke”

Helpful Report

Posted 3 years ago

“I made an order eith them over the phone in august 2021 of one of their clearance sofa’s. We agreed to have it delivered on the 30th of august, the sofa did not arrive neither did I receive any communication to let me know that it wouldn't arrive. The next day i gave them a call, a lady called Natalie noted down my complaint and promised that she would get back to me and has emailed all relevant parties to find iut where my sofas are. She did not get back to me. Since then i have called sofology every single fay on my lunch break and been on hold for hours. Two days later i called again after being on hold for an hour and spoke to a gentleman called Matt, he apparently arranged for loan furniture to be sent to me on the 7th of September however that also did not arrive. I was also liaising with him over the sofology web chat to which he stopped replying to. If i do manage to get through to anyone their only response is that my sofas are in the wrong warehouse and they will email the relevant parties and get back to me with an update. It has now been nearly two weeks since my sofas have not arrived, i have got rid of my old sofas, i am out of pocket £400 as i am self employed and took 2 days off to accept these deliveries and my 3 year old and 1 year old children are now sitting on the floor.”

Helpful Report

Posted 3 years ago

“Never had replies with my order and was never able to make a booking, absolute scam”

Helpful Report

Posted 3 years ago

“Please don't buy from here. Just don't. Buy from anywhere else but not here. This whole place is a mess and you will be left wondering why did I not take notice of the thousands of bad reviews. Honestly, these guys are horrendous.”

Helpful Report

Posted 3 years ago

“Totally disorganized supply chain, unreliable estimated delivery dates, non responsive customer support. Do not place any orders with this company unless you are happy to pay out thousands with no idea when you might get your order”

Helpful Report

Posted 3 years ago

“Customer service non existent not contactable queue position 40 when you ring emails ignored still having problems 6 months after ordering my sofas”

Helpful Report

Posted 3 years ago

“Don't bother! My experience has been terrible & the worst customer service I've ever received! Ordered/paid for 2 x sofas 4 Feb 21. Everything great at point of sale & couldn't be faulted. My Sofology account set up the next day with anticipated delivery date mid-April. Blanket email received day before saying phones busy & there are delays due to lockdown but deliveries are still being scheduled & they are emailing customers as soon as delivery can be arranged. Heard nothing further so chased end June. Couldn't get through by webchat or phone so found an email addy. Got a reply saying someone would call the next day about delivery but nobody did. Chased a few more times by email to mid-July but heard absolutely nothing. Hung on the telephone for an hour end of July & did get to speak to someone vaguely helpful who confirmed both my sofas existed & that one had made it to the correct local depot but the other was still 150 miles away. She would get it moved over to the local depot & call me when but, needless to say, nobody did. Emailed 9 August to say enough was enough, I was disgusted & unless there was an immediate resolution & apology I would be cancelling. Got a holding reply with anticipated 72 hour response time but heard nothing so telephoned 20 August but couldn't get through or leave contact details. Also checked My Sofology & saw the first change in there since it was set up back in Feb namely (& very worryingly) that my order details had disappeared & were now completely blank! So I got solicitors involved who sent a letter by post & email on 25 August. The email bounced back undelivered from the very address Sofology tell you to use in their T&Cs (!) so the next day the solicitors sent it to every Sofology email address I have used since first dealing with them & within 40 mins their Complaints Department (complaints@sofology.co.uk) were on the phone processing a full refund which hit my bank on 28 August signalling THE END OF A LONG & GALLING EXPERIENCE. It wasn't the delivery delay that caused this opinion. It was the lack of contact to and from this company. I note they have a new update on their website at the time of writing but they should be sending that info out to their customers or, at the very least, updating people's My Sofology accounts.”

Helpful Report

Posted 3 years ago

“God forbid something goes wrong! Non existent customer service. Quick to take mone in store. Now stuck with damaged sofa and ruined nerves. Save yourself and your money and go to Homesence or Ikea to get off the shelf sofa!”

Sofology 1 star review on 7th September 2021

Helpful Report

Posted 3 years ago

“Shockingly awful service, I never write reviews online but the service I received from Sofology was so bad that I just have to warn people. Sofa was supposed to be delivered in early July, received text messages and emails confirming but sofa never arrived on the day. Called Sofology, 1 hour 40 minute wait and they said there was an error and someone would call to rearrange deliverey. 2 weeks no phone-call so I call back, 1 hour 20 minute wait, and they say there is a problem with trunking it over from one warehouse to another and someone would contact me as soon as it is done. Again no phone-call so I call back 3 weeks later, another stupid wait to get on the phone, and they say the same thing about trunking. This goes on for a few weeks... I called them today and they finally admit that I am not getting the sofa and it's lost but I need to speak to customer services to request a refund. 3-4 months wait and about 15 hours of wasted time on the phone and not even an apology. Absolutely awful company.”

Helpful Report

Posted 3 years ago

“I have experienced the same problems as everyone else. Lies, Lies and more Lies. Sadly everyone who works for this company is rotten to the core. * It upsets me reading all the reviews. I placed my order early April. The first time it was delivered It was wrong material. I refused the order. Later the same day I received text saying my order would be with me the next day. 6:45am the van turned up without the 2 sofas and arm chair. I had already paid in full. Like everyone else. At first I couldn't get through on phone. 2 hours wait. I started ringing at 8:30 Option 3 this worked. I also started going into the shop. The response to my emails, was useless. It was nightmare, I went into the shop I told the Manager this making me feel ill. He showed no compassion. 'I told him' I’ve had enough’ ‘It was fight back time’ if I was going to lose the money I wasn't going to sit back and be ripped off. I told him ‘I was going to come back into the shop the next day and refuse to leave until my money was transferred back into my account. The manager told he would phone the police and get me arrested? ‘I explained that's exactly what I wanted him to do. I told him I intended going to the News papers T.V. and trading standards. I also emailed the company of my intentions, Follow up by 8:30am phoned call. Whilst I was on the phone the money was transferred back in my account it would take 3- 5 working days. To my surprise a few days later the money was transferred back into my account. This company should not be allowed to trade.”

Helpful Report

Posted 3 years ago

“I only bought the lamp and mirrors as I needed them for a party and was assured they could be delivered. I get a text two days before saying delivery will be done. Then get a text 1 day before saying they can’t deliver and to ring a number . 28th in the queue on the phone. Held on for 85 minutes still not answered .on the live chat person sakes what the issue was then disappeared . Utterly gutted needed items for the party.So glad I don’t pay out for a sofa with them!”

Helpful Report

Posted 3 years ago

“Same as all the other reviews on here: No sign of my sofa, delivery dates keeps getting pushed back & back. Order placed on 25th May 2021, current delivery date (although I suspect it'll get pushed back yet again) is 18th Oct 2021 making it a 21 week wait for my order! No response to any form of attempted communications with them. Appalling customer service, and still nothing to sit on! SAVE YOURSELVES THE HASSLE AND DO NOT PLACE AN ORDER WITH THESE COWBOYS.”

Helpful Report

Posted 3 years ago

“PLEASE AVOID THIS COMPANY (THEY HAVE BEEN ON WATCHDOG).DO YOUR RESEARCH ONLINE ,CUSTOMER SERVICES YOU CANNOT GET THROUGH TO, STORE NOT INTERESTED IN THE PROBLEMS , ordered a sofa instore and it came in the wrong configuration as the manager didnt listen and was more bothered about the upselling of guarantees and cleaners on the day it arrived after a 16 week wait they dropped it out of the truck and damaged it then we found it was the wrong configuration. then we found it was 170mm short on both items, we are still trying to get refund”

Helpful Report

Posted 3 years ago

“Seriously....don't bother! My experience has been terrible & the worst customer service I've ever received! Ordered/paid for 2 x sofas 4 Feb 21. Everything great at point of sale & couldn't be faulted. My Sofology account set up the next day with anticipated delivery date mid-April. Blanket email received day before saying phones busy & there are delays due to lockdown but deliveries are still being scheduled & they are emailing customers as soon as delivery can be arranged. Heard nothing further so chased end June. Couldn't get through by webchat or phone so found an email addy. Got a reply saying someone would call the next day about delivery but nobody did. Chased a few more times by email to mid-July but heard absolutely nothing. Hung on the telephone for an hour end of July & did get to speak to someone vaguely helpful who confirmed both my sofas existed & that one had made it to the correct local depot but the other was still 150 miles away. She would get it moved over to the local depot & call me when but, needless to say, nobody did. Emailed 9 August to say enough was enough, I was disgusted & unless there was an immediate resolution & apology I would be cancelling. Got a holding reply with anticipated 72 hour response time but heard nothing so telephoned 20 August but couldn't get through or leave contact details. Also checked My Sofology & saw the first change in there since it was set up back in Feb namely (& very worryingly) that my order details had disappeared & were now completely blank! So I got solicitors involved who sent a letter by post & email on 25 August. The email bounced back undelivered from the very address Sofology tell you to use in their T&Cs (!) so the next day the solicitors sent it to every Sofology email address I have used since first dealing with them & within 40 mins their Complaints Department (complaints@sofology.co.uk) were on the phone processing a full refund which hit my bank on 28 August signalling THE END OF A LONG & GALLING EXPERIENCE. It wasn't the delivery delay that caused this opinion. It was the lack of contact to and from this company. I note they have a new update on their website at the time of writing but they should be sending that info out to their customers or, at the very least, updating people's My Sofology accounts.”

Helpful Report

Posted 3 years ago

“Ordered a lamp - told it was going to be 3 months. Now 4 months in and it was due to be delivered yesterday - no show!!!!!! and no contact from Sofology to cancel delivery slot or explain why. Have phoned customer services line this morning at 8.30pm ..... was no3 in the queue .... it is now 10am and I have made it to the No1 slot - hopefully they will answer before they close at 5.30pm. Shouldn't be surprised took them nearly 4 hours to answer last time I contacted them. Never Never Never again will I enter their shop”

Helpful Report

Posted 3 years ago

“worst company that has not gone bust ....YET! only a matter of time, look at twitter, look at trust pilot etc etc , no one has a good word to say about them, just tried to deliver half of my suite to me, settee missing and no one has a clue where, answered the phone after 2.19 minutes on hold in a queue, ceo just resigned, what more do you need to know?”

Helpful Report

Posted 3 years ago

Sofology is rated 1.2 based on 1,655 reviews