Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,666 Reviews

5 %

of reviewers recommend Sofology

1.2

Based on 1,666 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Sofology 1 star review on 10th September 2025

290

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please don't buy from this company. Customer service is non existant. They don't answer phones or e mails. Not bothered with you once they have your money. Not sure why CEO think this is acceptable behaviour, you should hang your head in shame. If you can't deliver the goods and deliver any form of customer service apart from the worst, you should maybe have a change of career. Complete disregard to their customers. Shame on you all.”

Helpful Report

Posted 4 years ago

“So easy to buy a sofa, store staff were very helpful and sounded convincing about the ease of the whole process but the reality of the situation was so different. I’m still waiting for my sofa to arrive - it was ordered in April. Customer service is appalling- total lack of communication - it’s impossible to talk to anyone- emails not answered. What a shame the company cannot get its customer service department trained and organised. I will look elsewhere when I want to replace my next two sofas 🤬”

Helpful Report

Posted 4 years ago

“Only one word shocking 21 weeks for delivery had at least 5 delivery dates have spent hours on end waiting for reply to priority help line and waiting for email responses just kill me now show room staff amazing friendly full of promise that's where it all goes wrong. Will never use this company again”

Helpful Report

Posted 4 years ago

“Order outstanding 18 weeks, double the expected wait, still not arrived even though in warehouse, no communication with apologies for delay, no communication at all!! Have called several times, promised delivery between 10.30& 14.30 on Friday, waited& had to chase again & told they left off the lorry ! promised 1st delivery Sunday morning, nothing! Had to chase & told no petrol so not coming although doing other deliveries!! What an earth is going on! Sorry but will be very use again, I am completely at my wits end!!”

Helpful Report

Posted 4 years ago

“5 MONTHS ON, STILL NO SOFA … I chose, I paid. Showroom staff great. After that point absolutely disgusting customer service and support. Have spent months emailing customer services. Not once have I spoken to a human being. ONE out of about 40 emails replied to. This company clearly have huge problems. They take your money then run. They are still accepting orders T their many branches, knowing they cannot supply. A company with no ethics, morals and the worst customer service, well clearly zero customer service Now taking legal action.”

Helpful Report

Posted 4 years ago

“Waited 4 months for a sofa no contact from sofology after hours on hold no reply. Web chat that took 3 days for a reply told another 3 months to get sofa after being on hold for 2 hours told they would have to transfer me to some else Took 2 weeks more to get my money back. Salesperson Drew wouldn’t reply to my calls or emails. No customer care at all”

Helpful Report

Posted 4 years ago

“Absolutely awful product quality management - one chair had entirely different feet ot the sofa and other chair on a £2.4K suite! We are still waiting 9 months later for replacements to be told they will be another 12-14 weeks. They offered £50 to accept the non matching feet - what on a £2.4K suite - its just an insult!”

Helpful Report

Posted 4 years ago

“Extremely disappointed with the after sale service at sofology paid for for a care service for 5 years my sofa reclaimers are faulty I reported the issue 4months ago until now no one came to even inspect the sofas. Apparently they are waiting for parts for a faulty sofa that they didn’t even inspect 4 months wait why pay for a service that you can’t provide? is my question I regret buying 3k worth of sofas that don’t even work. Case ref 2812793/1”

Sofology 1 star review on 24th September 2021

Helpful Report

Posted 4 years ago

“stay well away from this company. customer service is appalling. they don't respond to emails. still waiting to find out when our furniture will arrive.”

Helpful Report

Posted 4 years ago

“buy your sofa from anywher apart from this dreadful company, I was warned not to buy off them, I wish i'd taken the advice. Once they have your money they couldn't care less about you & forget customer services”

Helpful Report

Posted 4 years ago

“I ordered the Marni 3 seater, 2 seater and a Dune coffee table on 22nd May 2021 and was told they will be delivered within 14 weeks. It will be 18 weeks tomorrow, but no sign of the sofa's as yet and delivery date keeps being extended. It is impossible to get through to customer services every time I call due to the queuing times. Service after sales is appalling”

Helpful Report

Posted 4 years ago

“Customer service is a disgrace. Over three hours on the phone, then cut off with no warning. This has happened so many times. My emails are being ignored for the 6th day in a row, Dates of my footstool are constantly being moved. This item has been delivered twice, however it was the wrong footstool delivered. Then 3rd attempt, lost at unknown depot, I'm still awaiting this item. (4th May) I will be surprised if it actually arrives. My second item is due soon. Or is it ? The customer service is fantastic in store with the sales team. But after that , lies and lots of false hope. Keep your money and shop elsewhere. If customer services are reading this then please contact me as I would love to be actually able to speak with a person.”

Sofology 1 star review on 23rd September 2021

Helpful Report

Posted 4 years ago

“I ordered sofa from sofology on 16th July 21. My order was due on 28/10/2021. Then on 03/11/2021, and now on 28/11/2021. They keep changing the dates with a non-chalant ' shipment of your order is delayed'. Once you have an order with them it is impossible to get hold of anyone in their customer service, whether it is chat or phone. I have stayed on hold on the phone before giving up after 90 minutes and giving up on more than 3 occasions, same with chat messages, they always remain unseen as soon as they have checked with you that you already have an order. I am not sure if anyone actually receives their stuff from sofology?”

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Posted 4 years ago

“The worst company ever, avoid at all costs”

Helpful Report

Posted 4 years ago

“Please please please do not use this company. Great customer service when you go to buy and after that it all falls apart. My item was ordered early June. Delivery expected 21st September. Email stating delay until October. Further email delay until November. Rang company and I was 42nd in the queue. Went into the store at Gateshead and they say I can only deal with head office!!!!!?????”

Helpful Report

Posted 4 years ago

“Placed several orders in February 2012 it’s now nearly Oct and I’m still waiting for my orders . Appalling service. Sofa arrived at the wrong address so had to wait a further 4 wks then when it arrived it arrived without the cushions and still waiting . I placed an extra order for more cushions and still hasn’t arrived it’s the first time I’ve used this company and will be my last . Every time I speak to someone I just get told they on back order . I’ve asked for a full refund and since then I’ve heard nothing. I’ve used several furniture stores over the years and sofology is the worst I’ve ever used . Please be very weary when using this company. The customer service is absolutely appalling.”

Helpful Report

Posted 4 years ago

“We ordered our sofa on the 15th of May. Estimated delivery date was 18 of August. No email, no information. On my sofology account date was changed for 21 of September. Got an email saying that sofa will be delivered on the 27 of September. Today (22/09) got the email saying that my sofa is still not in UK and it will be delivered just 18th of October!!!! People save you time and money. Don't order from this company. I tried to call costumer service and after 4 hours waiting I was cut off!!!”

Helpful Report

Posted 4 years ago

“You could say we were one of the lucky ones as we managed to get a sofa delivered, looks like some people have been waiting months to get anything delivered. Only problem we have is that it was the wrong sofa, and the bigger problem is that the sofology customer services are non exitent as you don't hear anything back from them. Is Sofology going into administration as they seem to be having lots of issues”

Helpful Report

Posted 4 years ago

“For the third time I stayed at home awaiting my delivery. I received an e mail and text saying it was coming today between 7.45 and 11.45. It is now 2pm and still not here - no call nothing to tell me what is going on. So I am holding on the phone as the chat line is not responding. I have now help for one hour thirty minutes and I am still 18th in the queue. I have never dealt with such a terrible company in my 65 years. No customer service no help no communication absolutely hopeless. I regret so much ordering from them. Please forget buying anything from them they are a disgrace.”

Helpful Report

Posted 4 years ago

“Please do not buy from or deal with this shoddy Company if you value your money and your sanity!! They have changed my delivery date 3 times since taking over £4300 of my money with NO communication NO phone call NO e mail NO message of apology or anything...latest delay only discovered when I looked at my order on their website otherwise would have sat in waiting for a delivery all day......then having held on the phone in a queue for over 70 minutes to get to the front of the queue and be cut off!!!!! They have NO customer service whatsoever. If you have paid by credit card get your bank to do a charge back to get your money refunded. I am so angry and would never have dealt with this Company if I had read the reviews first. Would like to give them NO stars but not able to.”

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Posted 4 years ago

Sofology is rated 1.2 based on 1,666 reviews