Sofology Reviews

Name: Sofology
Rating: 1.22

1.2 Rating 1,655 Reviews

5 %

of reviewers recommend Sofology

1.2

Based on 1,655 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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287

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please please don’t buy a leather sofa from here, I have just bought 2 x3 seater sofas, they are marked, had a technician to look at them and he said it was natural scaring and they look an absolute mess and they will do nothing about it. I am really disgusted with this so called company, also the seats are beginning to stretch I know leather does give but not after 4 days. So please please don’t throw away you good money.”

Helpful Report

Posted 6 years ago

“If anyone is thinking of buying anything in leather from here think again, I have bought 2 3 seater sofas from here and they are both marked, had the technician out to look at them and he has said it’s natural scaring, so they will do nothing about it also only had them a week and the seats have started to stretch I know leather gives but not after a week. It is an absolute disgrace so please please think again before buying would not like anyone else to throw away good money”

Helpful Report

Posted 6 years ago

“Abysmal after sales service. Couldn’t organise a p*ss up in a brewery. Feet were wrong colour and the arm was a different size on the chair, numerous phone calls, 10+ emails, corresponding on FB, 6 weeks later & still not sorted. Hopefully this week a technician will arrive and we will see if it finally resolved! I would not recommend Sofology to anyone despite them having some nice suites”

Helpful Report

Posted 6 years ago

“They mislead clients in their delivery charges. They provide a date of delivery and when you call to delay for a day or two due to holidays they want to charge you £40 storage costs. So the delivery date they provide is non negotiable. Really poor service.”

Helpful Report

Posted 6 years ago

“DO NOT BUY FROM HERE !!! I bought 2 leather 2-seater sofas 15 months ago at a cost of £2000. I first complained about the quality of the foam within a month of receiving them & stated that the sofas you receive are nothing like the showroom models. They finally sent a technician out on Wednesday to examine them. Nice enough bloke but I soon realised we was working to a well rehearsed script. He took photographs outside & then internally. He told me that we had to keep changing seats when I pointed out lumps & sinking of the foam (we have actually swapped the sofas over). I told him this was a load of rubbish and that I have been buying sofas since well before he was born. I pointed to a leather chair I have bought ( not from Sofology) & asked him what you did about that. His reply was "Well, chairs are different to sofas ". Even at my age it seems you learn something different every day !!!. I also asked him to compare the foam & he said that the foam in the chair probably had less air in the foam. I could tell he just wanted to get away. He was so fast that he managed to leave about 30 metal staples scatterd over the carpet. He said that I would hear from them within 24-48 hours. Within half an hour I received e-mail :- Following your recent visit from our service technician, we have now received the technical report confirming that the issue with your furniture has been resolved. We hope this means you are now feeling at home on a sofa you love. (NO. WE HATE THEM) We will therefore consider this matter closed. It has been our pleasure to help and we hope to have met or exceeded your expectations. With regard to the chair, I was a bit unhappy with the foam in the seat but it was nothing like the Sofology fault. I e-mailed the company last Thursday & the upholsterer came yesterday & put new foam in. I have told sofology that I am not at all happy & that I am sending a file listing loads of comments like mine from this & other sites to BBC Watchdog & The Daily Mail. I don`t suppose that will bother them one little bit though as they already think that they are more powerful than the BBC. Anyway, as my wife says she cant`t live with the sofas any longer, we are having to buy new. I suppose Sofology would think that 15 months use for £2000 is great value for money. They lie, cheat & steal your hard earned money !!!!!!.”

Helpful Report

Posted 6 years ago

“Very poor after sales service. Do not buy from here. They will direct you to a premium number that costs a fortune for any correspondence after purchase and still not resolve the issue.”

Helpful Report

Posted 6 years ago

“We pas almost three thousand pounds fora corner unit it looked nothing like the one in the store it also kept moving apart so they had to a new set of brackets, A year on the padding is flat and the cushions look really old, We have been told move around more on the sofa Thats it unless I want to pay £150 for someone to come and look at it Really this is ridiculous”

Helpful Report

Posted 6 years ago

“Terrible customer service. once you have the sofa in your home they accept no liability and say nothing is wrong with the sofa. You are then stuck with a non fit for purpose sofa. Actually sick of phoning to try and resolve. I have been trying to get the sofa removed from my house for months as I no longer want to deal with sofology. DO NOT BUY!!”

Helpful Report

Posted 6 years ago

“On the 25th May, ordered a Lamp and a Rug at the Norwich Sofology Store. Was told should be two weeks.!! Today... 30th June, having spoken to 5 (Five), separate people at the store... NO Lamp or Rug and no idea when they will be delivered. A complete sham with poor feedback and No resolution... Next step is getting money back... Why do I think that will be a task.... Not a happy potential customer..”

Helpful Report

Posted 6 years ago

“Was given the wrong measurements for the sofa which led to a non fit. These things happen - o.k - lets do a refund. Have been passed from pillar to post with each dept not willing to take ownership of the resolution. They have great customer service until something goes wrong. Abysmal.”

Helpful Report

Posted 6 years ago

“Bought the marmont sofa and have had 5 months of issues, starting with the wrong legs being fitted and parts missing. after 5 months of stress a lady told me yesterday that they won't replace the sofa because there are known issues with the marmont sofa. she told me it had to be collected within 7 days in order for me to get a refund. This is by far the most appalling service I have ever received. Just to let people know that they are still selling this sofa on their website despite there being known issues. I wish there was an option for no stars on this review. I agree with other buyers, these are definitely of a different standard to the ones in the showroom.”

Helpful Report

Posted 6 years ago

“despite sofology trying to rush me to leave a review on another well known review site i hve waited till i've lived with the sofa 6 months. it is without doubt one of the worst pieces of rubbish I've had the misfortune to own, poorly made of what I suspect is sub standard materials, wearing badly and withut doubt the most uncomfortable sofa I've had the misfortune to sit on. nothing like the showroom model which begs the question do they make high quality showroom models that are nothing like the retail versions which is something I suspect. waste of time complaining to sofology. DO NOT BUY A SOFA FROM THESE.”

Helpful Report

Posted 6 years ago

“Sofa I bought only fit for a skip, £3000 for a corner sofa which at 12 weeks old is in a shocking condition. As I was unwell at time of delivery I am now out with their 30 day warranty period for complaining about a sofa which has a hole in leather of corner section, also a height difference of love an inch from rest of sofa, their resolution is to put new leather on corner which will result in a 2 tone sofa as fo height difference the remedy for thàt is to build it up with blocks or spacers !!!! If I wanted a lego set I would have gone to argos and saved myself a fortune. Backcushions witch hae gone flat and seat cushions are soft and uncomfortable it was not advertised as a soft sit sofa describe6as firm and supportive. Please do not buy a sofa from this company as the sofa are overpriced C**P.”

Helpful Report

Posted 6 years ago

“We had a bad experience with DFS got a full refund and went looking for a replacement suite ,so we went to Sofology,little did we know it was owned by DFS ,the leather suite we bought was over £2000 and 6 months old and the same again sub standard furniture from China seats sinking its a recliner so the cushions are fixed and you get told to plump up the cushions ?? how do you plump up cushions that are fixed then they cancelled my complaint 1 hour and 45 minutes after we phoned them without even coming out to see the couches .We are absolutely disgusted how can these companies sell this rubbish furniture in our country and charge a premium price for substandard furniture, please take not and do not buy from Sofology or DFS.I can't give them no stars if I could I would avoid ,avoid ,avoid ,or you will be sorry, we are, at least DFS came out to see the fault , Sofology fobbed me off without even coming out to see the fault,beyond belief.”

Helpful Report

Posted 6 years ago

“Well, I was just about to buy a corner sofa, until I read these reviews, back to the drawing board, such a shame.”

Helpful Report

Posted 6 years ago

“Never buy from this company. They will deliver a sofa that doesn't match what you bought in store and then when you complain about it they do nothing because they have already taken your money so don't care”

Helpful Report

Posted 6 years ago

“Ordered a sofa from clearance sale ,payed that day two weeks later arrived with three men.When inside house pointed to them all the bottom ripped and no chrome legs.They tried ti fit plastic legs from van which would not fitand wanted to leave sofa with me with no legs and ripped underside and would send a repair engineer out,i refused then told it would be back in afew days. Now two weeks phoned to find out what is happening, to told legs on order and can not deliver until two weeks.I had payed for delivery and now what my money back ,at this time still fighting.Now contacting card company.”

Helpful Report

Posted 6 years ago

“The worst sof I have ever bought, cheap and nasty materials, £2500 grand for cardboard”

Helpful Report

Posted 6 years ago

“First time I have purchased from sofology and would not do it again or recommend that anyone else does, the suit I picked looked amazing and the within 14 months you could feel the wood blocks in the arm rests, the cushions had sunk and most of the feathers had gone and a staple stuck through on the foot stool, When they came out to repair I couldn't believe what was underneath a very expensive sofa and what they repaired it with (cardboard) £2500 grand for cardboard, they didnt even offer a courtesy clean or anything, as i say first time iv bought from there and would not fo it again, cheap and nasty materials and no quality,”

Helpful Report

Posted 6 years ago

“BY FAR THE WORST!! i always thought sofology was the best place to get a sofa.. i was so wrong... firstly it came after 12 weeks, was really faded in the places it would of been faded like head and seat.. i rang them about 20 times as they kept blaming everyone els, it was like my £1700 sofa was an ex-display or something,, they reassured me is wasn't, then the out come was sun damage (1 day into delivery) my lounge dont evan have sun light.. so they stated we have put the sofa outside (in march) England hasn't got nice weather in march... then actually looking at the sofa there about about 10-15 threads that was hanging out.. the people who came out just cut them of with scissors... im sure this will make it worse? our poofy we got was missing 1 little rubber thing to stop scratching and stuff on the floor.... i didn't notice this until 1 week down the line i have a huge scratch on my floor thats 2 weeks old!! im totally fuming by then.. the damages department offed me £50 pounds for this damaged... and that was it.. i cant not say enough do not go with sofology!!! there was sooooo many other issues but im bored of writing now. just everyone stay away .... terrible communication bad sofa.... avoid!”

Helpful Report

Posted 6 years ago

Sofology is rated 1.2 based on 1,655 reviews