Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,565 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,565 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 23rd December 2024

Nikolett Pflum

Studio 1 star review on 15th December 2024

Pat Finch

Studio 1 star review on 7th December 2024

Tracy

Studio 2 star review on 7th September 2024

Ali

102

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful. They use a courier who is notorious for parcels going missing or arriving damaged and their customer services are not willing to help to chase parcels that appear to be in transit forever. Avoid”

Helpful Report

Posted 2 years ago

“I wouldn't even grant them 1 star after my recent altercation with studio. I have been a customer for over 10 years and have never had an issue up until recently. I purchased a ps5 before christmas and didn't realise studio had changed my purchase and placed it into an interest savers account, even though I selected I did not wish to check out under this option. After 6 months of regular payments they placed a £50 interest charge on top of my payments and left an outstanding balance from the previous month (even though I made a payment that month). Studio themselves are refusing to return the money even though they have accepted I did not select this option to check out the item. They have closed my complaint and are refusing to process any refunds of the charges I accrued because of their system. I have been a customer for over 10 years and have never missed a single payment and to be treated so unprofessionally is disgusting. The company should be ashamed of themselves. I am now in the process of reporting them to trading standards as they have altered a credit and purchase agreement without my knowledge or consent and are refusing to refund the damages.”

Helpful Report

Posted 2 years ago

“Really wish I’d looked at these reviews before trying to place an order. My order didn’t go through but Studio took the money out of my account. How can that even be legal??? They are now giving me the runaround for my refund! Do not use this company. EVER!”

Helpful Report

Posted 2 years ago

“Takes this staff member to omdusman service. He didn’t speak much English and dawn rude on phone”

Helpful Report

Posted 2 years ago

“Absolute shambles of customer services, item was damage on delivery, had to reorder it, and await a refund, then get the run around for months. I would suggest Studio should not be treated as traders, but as scammers, they are atrocious”

Helpful Report

Posted 2 years ago

“Initially my experience with studio was good. However as soon as i had an issue, oh my lord their customer service is shocking I ordered wall paper and i was decorating on a specific date and had plenty of time. Then they went into administration or the start process's and everything was held. I called after 10 days and cancelled . they still dispatched a line of the order 6 weeks later . I returned the product using their website and now i am at fault I followed all of THEIR links and they now say they can not credit UNLESS i can prove it was delivered back !! It was delivered to my work address and i have cameras showing it being delivered and the same package being collected DO NOT USE !!”

Helpful Report

Posted 2 years ago

“Bought a sideboard which was delivered in the condition of the photos below, we didn't even open the box because of the state that it arrived in. We sent it straight back and was told that we need to give them upto 14 days for the item to be returned, after 7 days i rang the courier and was told that the item was already returned, I rang studio to be told that I have to give them longer as the item is not there. After I said that I know that they have it because I have spoken to the courier they then said we need time to look at it so give them the full 14 days.. STUDIO KEEP YOUR MONEY WHICH IS AGAINST THE LAW... DO NOT BUY FROM STUDIO......”

Helpful Report

Posted 2 years ago

“I had delivered a essential memory foam king-size mattress. After reading many reviews mostly good I thought it would be useful for me to purchase one. Wish I hadn't the mattress is very hard doesn't mould to your body. I hate it and spent a lot of money on something that i can't afford or return”

Helpful Report

Posted 2 years ago

“Sad shop experience with a bunch of dishonest scammers. Forgive my tone, but after spending a whole afternoon dealing with peoples who wasted my time, lied to me, denied my rights as a customer, that's the best I can say about this company. Stay away from this online store.”

Helpful Report

Posted 2 years ago

“Scammed by studio! Avoid at all cost. Terrible customer service and cant even follow there own policies! Still chasing a refund two months later due to a defective product!”

Helpful Report

Posted 2 years ago

“DO NOT SHOP HERE...... they do not refund on returned goods. Scammers!!!!”

Helpful Report

Posted 2 years ago

“Ordered 3 pairs of bras from studio received on Saturday the fit was awful so I wanted to send them back on looking in packing I noticed there was not any goods return notes i contacted Studio asking where the return notes were and to cut a long story short apparently you cannot return underwear no where on the website page does it state that these items cannot be returned unless faulty or damaged in fact it states below each picture it states rest assured you have 30;days to return your item with easy return options? To find this out about returns you have to log into your account and go to the returns page to see their terms and conditions .? My argument is that it should be stated that these items are non returnable, I afraid to say Customer Services are about as much use as a chocolate teapot I am in the process of filing an official complaint and getting help from the Trading Standards Office and the Consumer Helpline. Also when Customer Services do get round to getting in contact with me I hope it is someone who actually has a grasp of the English Language.”

Helpful Report

Posted 2 years ago

“Wouldn't bother buying anything from here I bought spa didn't work sent it back through their tracking serive now telling me I have to wait another 8 weeks on top of the 3 weeks I've already waited just a riip off”

Helpful Report

Posted 2 years ago

“Customer service is useless. I ordered an item for my grand daughters birthday and asked it be sent to my sons address. Despite 2 phone calls and several E mails they continued to send it to my address. Customer service by phone asked me to refuse the delivery customer service by E mail told me I should have accepted it. It appears they are incapable if understanding simple instructions because despite asking to have it delivered to my sons they are now offering me a credit. Do NOT use this Company utterly uselrss.”

Helpful Report

Posted 3 years ago

“Where do i start, ordered pergola, never turned up, rang was told i would receive a refund within 14 days, numerous phone calls and emails, each time being told another 14 days. They also reordered item which when arrived was faulty, this irem had to be returned, cannot get them to acknowledge they owe me to credits, constant waffle from customer services, smoke and mirrors etc, have no choice but to take it further with the ombudsman. Has anyone had any joy going down this road”

Helpful Report

Posted 3 years ago

“Disgraceful customer services, they don’t care and I’m constantly having to repeat myself as that many people reply ! Good received damaged and they know I am not even going to receive that we paid in full for and no refund. Worst company ever !”

Helpful Report

Posted 3 years ago

“My God I wish I had read reviews before ordering. Tried to cancel order. Was told it had been cancelled then got an email today saying to expect delivery. Probably will never receive it. Phoned their call centre twice and spoke to two operatives who I couldn't understand. They said I was phoning the Philippines. Atrocious customer service. Got no resolution. Going to cancel account as I believe they are fraudsters and probably scammers and wish now I hadn't given my credit card details. DO NOT ORDER FROM THIS COMPANY.”

Helpful Report

Posted 3 years ago

“Received a faulty item return back the same nearly 4 weeks later still being told parcel is warehouse and await my refund”

Helpful Report

Posted 3 years ago

“We purchased a TV which broke within the manufacturers 2 year warranty period. The Manufacturer was brilliant in arranging to try and repair and when it was found un repairable provided us with an uplift code to take back to Studio cards to ensure the TV was replaced or refunded. this should have been a simple process. However upon contacting Studio cards they are refusing to honour the uplift code! The customer service from the company is absolutely shocking. No one in their customer service department listens to what you say on the phone and due to this we have no option but to go through the ombudsman to resolve a situation that should be simple. I will never use the company again and would suggest nobody else does either.”

Helpful Report

Posted 3 years ago

“Bought a coffee machine for £60 reduced from £100 and it broke within three months. They are refusing to send a replacement even though they have a responsibility to do so under the Consumer Rights Act as the product is less than 6 months old. Horrendous customer service. Garbled emails written in poor English that don't make any sense. Won't use again. Avoid.”

Helpful Report

Posted 3 years ago

Studio is rated 1.3 based on 1,565 reviews