Name: Studio
Rating: 1.29

“Institutionally incompetent! We returned two pairs of curtains via registered post. Studio claimed one pair was never received and billed us £45.00. I sent numerous emails with photos of proof of posting and submitted a written formal form with photocopies of posting. After submitting the same information several times, Studio confirmed we had returned the item and our account was clear! A week later, we received a formal invoice demanding a £10.00 late payment charge in addition to an interest payment and the original bill. Studio obviously outsource their customer service dept overseas. This results in poor communication between internal Departments and bad customer service experience. My wife has rang again and was given verbal assurance by a UK staff member, that this issue has been resolved to our satisfaction! I live in hope. Also, many items advertised are not in stock!”

Helpful Report

Posted 6 years ago

“They sent me a broken item and won’t refund me after a month of chasing them.”

Helpful Report

Posted 6 years ago

“Ordered mobile phone spending quite a bit of money, this was not delivered, despite speaking to the so called customer service team and emailing them informing them that it had not arrived and being told just give it a bit longer. I pointed out that the tracking information had not changed at all in nearly 20 days so package was either lost or stolen they still kept insisting that I would get the package. Eventually I was put though to the complaints department who did what customer service should have done weeks ago got on to the courier who confirmed the parcel had been lost in transit. I was informed that I would get a form to fill in and get my money back. Now customer service say that I need to wait a further 10 to 15 days to get the form as they are still investigating, asked if they could put me back though to the complaints department surprise surprise this week they can't do that, they could last week but can't this week. The customer service team have the record needle stuck on I do apologise but apologising is not enough I am being charged for something I don't have and more and more interest is being added.”

Helpful Report

Posted 6 years ago

“I've been with studio a number of years with a couple of probs sending faulty goods back, they have received but the return never showing on my account. Another incident and getting no reply. I was diagnosed with breast cancer Dec 2018, I have managed to pay my account for a couple of months, but now unable to work, I wrote to them explaining that I could not make this month's payment asking if interest could be put on hold for three months until I get benefits in place, I have been totally ignored late payment fees have gone on but no reply to my letter, I have emailed them for a response as well but nothing. My late payment would of been for march 2019, last night I got a text from studio and it reads, Hi have you been paid yet, your account is in arrears pay it immediately with a link to the studio page, I was mortified to get this text, and feel mocked,I don't hold up much hope of this being sorted for me and can imagine it going to a debt collectors but another thing that went through my head last night is the twelve pound late payment me has been added to your account as one balance so you are also paying interest on that too. No such thing as loyalty anymore wish I knew what studio was like before I was diagnosed”

Helpful Report

Posted 6 years ago

“Been paying loads of times. Haven't ordered anything since October and payed for most things up front. But keep asking me to make a payment or a late charge of £12 will be added to my statement. Will never order off them again”

Helpful Report

Posted 6 years ago

“Ridiculous returns process. Poor customer service. Everything is about 20 years behind them times.”

Helpful Report

Posted 6 years ago

“Useless customer service, created account twice as 1st application got lost in system, reapplied online and still have no idea what's going on after ordering goods as there is no record of me ever doing so, still unable to access account despite telling them number of times, absolute shambles, never reply bar a template email which does nothing, avoid at all costs!!!”

Helpful Report

Posted 6 years ago

“Ordered giving bank details..thinking they take payment there and then...then get statement.. 3 days after delivery requesting payment..6 days after delivery. I was sending all the items back because they were really poor quality..and post office charged me £14 for the honour! Absolute joke...didn't know you had to pay return postage. Hence will.not buy from again unless buying a well.known name from them”

Helpful Report

Posted 6 years ago

“Ordered giving bank details..thinking they take payment there and then...then get statement.. 3 days after delivery requesting payment..6 days after delivery. I was sending all the items back because they were really poor quality..and post office charged me £14 for the honour! Absolute joke...didn't know you had to pay return postage. Hence will.not buy from again unless buying a well.known name from them”

Helpful Report

Posted 6 years ago

“Very unreliable company! order items, 1 month and still not recieved with no decent response from the company, they never get back or have an answer”

Helpful Report

Posted 6 years ago

“Customer service is a complete and utter joke.. blatent lies Today they told me I had no right to tape the conversation between him and myself. Ten seconds after he told. Not asked that my phone call was being taped. His so called supervisor then proceeded to blatent lie he did not say it. Four times they have sent me the wrong item. ..it's not even close to being that item in colour or description...I'm disgusted by the poor service and the way the operator tried TO TELL me incorrect laws .. The Investigatory power act 2000 (RIPA). STATES..ITS NOT ILLEGAL TO TAPE A CONVERSATION .. THIS is my last ever order from a poor company..”

Helpful Report

Posted 6 years ago

“I am going to be seeking legal advise! My account balance is going up even though I have paid my balance and not ordered anything! Fraud! Keep an eye on your balances people!”

Helpful Report

Posted 6 years ago

“Poor quality goods, extortionate postage & returns costs which are sometimes more than the value of the item you are returning”

Helpful Report

Posted 6 years ago

“I’m waiting for PPI from Studio since October and still not had it - I think the Company Is in FINANCIAL DIFFICULTY and am not holding out much hope here!!! Very very dodgy !!!!”

Helpful Report

Posted 6 years ago

“Ordered some silver earrings for my partner s they were in stock in plenty of time for valentine's Day .never arrived contacted studio.was told waiting for stock from supplier 22/02/19.what a bunch of misfits, I cancelled my account I wouldn't use studio ever again.very poor service.”

Helpful Report

Posted 6 years ago

“This is second time this company has not sent a payment slip or statement out they send leaflets with tat in I believe this is on purpose so they can add late payment charges lucky I had extra payment slip Avoid this company poor quality goods and terrible customer service”

Helpful Report

Posted 6 years ago

“Customer service do not understand had to return an Xbox but had no returns address label , explained 3 times to customer service that Hermes will scan label and issue a receipt unless your dropping of where they have a printer. We actually know our Hermes guy and he does not carry labels or printer for collection just a scanner They would not rechdeule and said it was booked in and to hand write address and give to courier Courier never arrived but we know him and messaged him and he said he can’t collect without a label to scan as will not go through returns process. Called back again and same issue return arnraged (even though courier never came) Lost a days wages waiting and told he will come tomorrow so will need to take a day of again Have actually been on website and arranged a separate return on my day if for Monday and suprise suprise but website states need own printer for lable for collection”

Helpful Report

Posted 6 years ago

“Poor quality item. I’ll fitting clothes. Chargeable returns Delivery charges. Should you over look your payment you won’t get a reminder just a £12 default sum. I wouldn’t bother with them. Poundland is better than this”

Helpful Report

Posted 6 years ago

“Unfortunately 1 star is the lowest I can rate this joke of a company. I ordered a table before Christmas and it was in poor condition once set up, I emailed studio and they offered a discount of £6.99. I decided to request a new one be sent in the hope it was just a one off. Whilst waiting for the new one to be delivered the current table was falling apart. I decided the send them both back when the new one arrived. I emailed studio who at the time were happy to collect both. I was told to allow 1 working day. The driver never turned up so I emailed again, I was advised this was re booked. Much like the first time the driver never came to collect, I have since forwarded this onto resolver after repeating this process a number of times. This has been going on for 6 weeks or so now, despite a number of advisors telling me this is booked in for collection. I would strongly advise against ordering anything from this company. The advisers are polite enough but that makes no difference if your request is not being dealt with. I have been assured this is being investigated and I am sure eventually they will realise all they need to do is collect these items.”

Helpful Report

Posted 6 years ago

“Unfortunately 1 star is the lowest I can rate this joke of a company. I ordered a table before Christmas and it was in poor condition once set up, I emailed studio and they offered a discount of £6.99. I decided to request a new one be sent in the hope it was just a one off. Whilst waiting for the new one to be delivered the current table was falling apart. I decided the send them both back when the new one arrived. I emailed studio who at the time were happy to collect both. I was told to allow 1 working day. The driver never turned up so I emailed again, I was advised this was re booked. Much like the first time the driver never came to collect, I have since forwarded this onto resolver after repeating this process a number of times. This has been going on for 6 weeks or so now, despite a number of advisors telling me this is booked in for collection. I would strongly advise against ordering anything from this company. The advisers are polite enough but that makes no difference if your request is not being dealt with. I have been assured this is being investigated and I am sure eventually they will realise all they need to do is collect these items.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Studio Reviews